Complaints

This profile includes complaints for ImproveIt Home Remodeling, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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ImproveIt Home Remodeling, Inc. has 4 locations, listed below.

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  ImproveIt Home Remodeling, Inc.

  4580 Bridgeway Ave Ste B Columbus, OH 43219-1897

  
• 

  ImproveIt! Home Remodeling, Inc.

  8930 Global Way West Chester, OH 45069

  
• 

  Improveit Home Remodeling

  110 Citizens Blvd Simpsonville, KY 40067

  
• 

  Improveit! Home Remodeling

  7200 Poe Ave Suite 102 Dayton, OH 45414

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January of 2022, they came out to our home for a quote on a new tub. But I had changed my mind because my income had change and I didn’t have the money to pay for it. He told me non, no I would make him look bad. He told me to call in 3 days to tell them no. I did call the next day, but they said I didn’t. Well then they came 3 months and put a shower in. That was not want I ask for. I told him and he said he would change it. But as of right now it is still a shower. And now the shower rod is leaking, and water comes over top of it. The back of shower he left a hole in the wall, and mice and stuff have been coming through it, it leaks in the floor. I had to put a board on it. I have tried to call them and leave messages but they never call back. They have charged us $10,000 for this stand up shower, it is financed through ***** *** Financing, they are owed by ************

  

  Business Response

  Date: 07/25/2023

  Thank you for taking the time to reach out and share your experience. Our technician was happy to visit your home on July 19 to discuss and resolve your concerns. We are continuing to investigate the discrepancy between your request for a bathtub and the order that was placed for a walk-in shower. We look forward to being in touch soon with next steps to address that as well. thank you again for giving us the opportunity to make this right. 

• Initial Complaint

  Date:06/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a sun porch built onto my home in 2005 & have had more than 1 problem but the biggest one is the door handle which was exclusive for those doors. I have had 3 thus far & have been waiting on #4 for approximately 10 yrs+! Tho they're expensive I need one because no other handle will interchange with the pattern of holes on that door. I know because when handle #2 bit the dust I took it off & tried to buy something replaceable, nothing will fit! I called repeatedly to get another but per Kathy they were on back order. It was to b in soon. Then I called over 6 yes ago & she told me the company they got them from went bankrupt & was no longer n business but they have a new supplier, that was before I retired which was 2017! Still no door handle! They are cheaply made so they don't last over a month or 2 then we're out of a door again. Before Robert left their company n '17 maybe '18 he came & worked on it for us & hopefully could get it working. It did but we only use if necessary because we don't want to b left with 1 exit/entry door. That was a worry for us I told Kathy because if we needed to get out n an emergency we only had the back door but Kathy suggested going out a window! REALLY!!! We're n our 70's! They're full of excuses more so than customer service! I wouldn't have this company to "ever" do anything again. We hold our breath on this door handle. I even asked for another door with no holes drilled for their cheapo made handles so I could buy a handle of my choice, one that if anything would happen could b replaced. Kathy said NO can't do that! I guess it's better to lie to ppl & fill them with excuses than to take care of customers. This company is a poor excuse & should "never" b in business! This sunporch is a "lifetime warranty" so why am I having to pay for door handles at $50 ea when the warranty should cover it. The rollers on sliding windows were to b checked yrly & replaced if necessary. NOT happened. Disappointed & n need of a usable door!

  

  Business Response

  Date: 06/14/2023

  Thank you for reaching out and taking the time to share your concerns. Our team was scheduled to visit your home to address the issues on 6/7. Per your request, that has been rescheduled to 6/15. We look forward to meeting with you and determining next steps.

  Customer Answer

  Date: 06/21/2023

  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  ****** ******

• Initial Complaint

  Date:05/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased windows and patio door in March of 2022. We financed the project through ***** *** ********* for approximately $17,000 for six windows plus the patio door. We were told that the product was given a lifetime guarantee, and that if there were any issues with the product they would work with us to correct or replace them. The date of delivery and installation was August 10, 2022. The following is a list of the issues we have with the installation and product:
  - one of the windows (living room) was missing from delivery (to date it has not been delivered and no word has been given to when it will be delivered/insta- lled)
  - patio door warped and was striking threshold of the doorway (door has been replaced, but it is still not sliding smoothly)
  - screen door for patio door was missing from delivery (no word on when it will be delivered or installed)
  - nails were left in our parking spaces, causing tire damage potential to personal vehicles
  - outside trim on patio door is uneven and not properly aligned, and threshold is uneven
  - caulking surrounding windows and door not properly applied
  - screen on kitchen window not measured properly to fit window and appears warped
  - wood on sides of condo unit was cracked and damaged around kitchen window
  - corners of windows appear to be coming apart
  - upstairs window in spare bedroom does not properly shut and lock
  - "baked in color" of trim is cracked. We were given touch up paint to address it
  - living room carpet bunched up near patio door (this was addressed, but not properly fixed)
  - upstairs carpet is marked and discolored from installers removing windows
  
  To address issues, we request the following:
  - new keeper sash for kitchen window
  - missing living room window and patio screen door delivered and installed
  - new sash ordered for patio door
  - spare bedroom door reshimmed
  - caulking and chipped paint to be repaired
  
  We have tried to resolve with company directly but have not been successful.

  

  Business Response

  Date: 05/10/2023

  Thank you very much for taking time to share your concerns and discuss next steps with our team. We're looking forward to our scheduled appointment on 5/25, and will be available to answer any questions in the meantime.

• Initial Complaint

  Date:04/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. When we agreed to the contract to have our tub/shower converted to a walk-in shower we were told that within 5 days of installation a quality control check would occur. Now, 1 month, hasn't happened.
  2. The installer put too much plumbers tape on the threads where the shower head is attached. The installer reinstalled our pricey shower head. The excess tape went into valve portion of the shower head and has blocked the water flow by 80%.
  3. Improveit did provide a replacement for the shower head, but it's the wrong color and getting someone to call me back is proving impossible. I have placed 3 calls about the replacement and have not received a call back.
  
  I will gladly return the incorrect shower head once the correct one is received. It's a shame that I have to file a complaint to get this simple thing resolved.

  

  Business Response

  Date: 04/19/2023

  Thank you for reaching out and taking the time to speak with us. As discussed, we are coordinating a QC visit with our General Production Manager to resolve the issue.

  Customer Answer

  Date: 04/22/2023

  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  **** *******

• Initial Complaint

  Date:04/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It was either November or December that we had a salesman come to our home, stayed 2+ hours and we purchased a shower based on the information that we had. There was a gent after that point that came out and took a bunch of measurements. Then on Jan 22, this company came in, ripped out the old shower and placed the wall and base of the new shower. We were told during the sale that it would take 4 weeks for the door to be produced and could be installed, we understood that process. Come next week it will be 3 months and my shower STILL REMAINS UNFINISHED! There’s been one excuse after the next with ImproveIt, we can’t schedule this day, we can’t schedule that day, there was a day I took off for the door install- the subcontractor had an emergency and the door was not installed., they immediately wanted me to take off later that week to retry, I told them that was not possible. Today is 4/10, finally set to have the shower door installed, the subcontractor arrives, starts to prepare for the install, opens whatever boxes/wrapping and the incorrect product is in this box. The area manager Paul informed them that a door could be pieced together until it can be done correctly. We did not pay for a pieced together shower, we have made full payment but still have an incomplete product. Now as of today we will have to wait an additional “4+ weeks” to get the right product. This manager says he understands, he does not understand that we have not had a shower in the master bathroom in 3 months. This company is filled with lies, smooth talkers on the front end, but they DO NOT FOLLOW THROUGH as promised. DO NOT use this company at this point I can call them frauds!

  

  Business Response

  Date: 04/19/2023

  Thank you very much for reaching out with your concerns. Our technicians were pleased to visit your home on April 17 to complete the service and will continue to follow up to ensure your satisfaction. Thank you again for giving us the opportunity to make this right.

  Customer Answer

  Date: 04/20/2023

  I was forced to go above Paul to have my issue resolved.  Paul who is supposed to be the local manager is very argumentative, can care less about the problems his company creates for customers, my hope is that others will avoid going through this company because of its management and their lack of urgency or concern.

  
  
  Regards,
  
  
  
  **** *****

  

  Business Response

  Date: 09/18/2023

  Thank you again for your patience and your willingness to allow us to resolve your concerns. Your Improveit experience does not reflect our usual approach, and we are committed to making it right. We are pleased to have been able to complete the work as described, and appreciated your recent conversations with our team confirming that you are satisfied with the repairs. We’re happy to uphold the lifetime warranty on your project, and would be happy to hear from you with any further questions.
   
  Sincerely,
  
  Seth C******** *****
  

• Initial Complaint

  Date:04/05/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My bathroom remodel has not been completed and it has been too many months. The salesperson, Lonnie, is trying to help. The installer, Dan G****e, responds and tries to find out information. But the customer manager Joe H , fails to respond and follow up and it is getting ridiculous. I think the money they quoted was lower than what I was charged. Basically, help me get this finished please. Thank you.

  

  Business Response

  Date: 04/11/2023

  Thank you for reaching out to share your concerns, and for taking time to connect with both our sales and service staff as we work to resolve the issue. The materials to complete your project, including a shower door and vanity top, are due to arrive soon. We look forward to scheduling your final installation as soon as they arrive and pass our quality control process.

  Customer Answer

  Date: 04/19/2023

  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  ****** *******

• Initial Complaint

  Date:02/17/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 16 windows back in July they were installed around October at the price of over 27,000.00 I have called improvit 3 times asking for a receipt that I need as proof of purchase for my insurance company and for my tax credit and they will not even return my calls .They should have given me a receipt at time of purchase I just need some help to get what is my right to have.I believe they are ignoring my request because I did not care for the guy they chose to do the install the man could only install to windows a day after starting the job a week late when he did show up him and his worker sat on my front porch for over and hour and was on their phones cursing at someone so loud that my neighbors complained my neighbors did not appreciate hearing that F word all day long.

  

  Business Response

  Date: 02/20/2023

  Thank you for taking the time to reach out with your concerns and taking the time to speak with me. Per our conversation, you should have all the documentation you need. Please let us know if anything else comes up. I've also spoken with our operations team regarding the experience you had with our installer and we've taken additional retraining steps to ensure a 5-star experience going forward. Thank you again for your feedback - we truly appreciate it.

  Customer Answer

  Date: 03/01/2023

  Consumer notified BBB they accept business response and the complaint can be closed.

  
  

• Initial Complaint

  Date:02/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called the company to fix my shower, that they installed incorrectly. They sent out 5 technicians to fix the problems, but I still have a door that won't properly close & my caulking is coming loose less than 1 year after they installed it. I called to have my shower redone completely since the original installer didn't install it properly. But they keep trying to put a bandage on it, instead of doing the job right.

  

  Business Response

  Date: 02/17/2023

  Thank you very much for reaching out with your concerns continuing to keep the lines of communication open as we work to resolve the issue. Our technician is scheduled to visit your home to assess the shower door and determine the cause of the issue. Our team is looking forward to meeting with you then.

  Customer Answer

  Date: 03/30/2023

  It isn't the door that is the problem. The whole shower was installed improperly & I voiced that in my original complaint & I've voiced that with Summer one of the management team already. I'm just trying to get a resolution, but this isn't working.

  

  Business Response

  Date: 04/10/2023

  Thank you again for reaching out. We're eager to hear more about your concerns. Our records show that our team completed the requested service on March 6th, and a work completion form was signed. We have made several attempts to connect since then to learn more about any remaining concerns, but have not heard back to obtain those details. We welcome the opportunity to discuss further, and stand ready to resolve any outstanding concerns related to the bath installation.

• Initial Complaint

  Date:02/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jan 03, 2023, Improveit remodeling service started the remodel of my upstairs bathroom. During the remodel the power to an agoining room went out. My wife contacted me to let me know the situation( I'm a OTR Driver). I said I'll take a look when I get home. House is over 20yrs old, could be an overloaded circuit on the breaker or just an old breaker. I unplugged, replugged items to test the circuit for overload, replaced the circuit after the aforementioned did not work. Still no power. Had an electrician come out, they advised me that there is metal touching a hot wire( the only times my walls have been open is during this remodel I have not driven or screwed anything into the walls in this room). Contacted the installer to let him know my findings, basically called me a liar thru text, after sending pics of the open wall, where you see a wire during the install. My wife and I contacted several people at ImproveIt. They want to send the same installer to check his own work, we want someone different, no response.

  

  Business Response

  Date: 02/17/2023

  Thank you for taking the time to share your concerns and meet with our technician earlier this week. Per your discussion with our team, we will await follow-up communication from you when an electrician has been scheduled to assess the situation and determine the root cause of the issue. We look forward to hearing from you at that time.

  Customer Answer

  Date: 02/18/2023

  I am rejecting this response because: Until The root cause is discovered,my complaint will stay open.
  
  
  
  Regards,
  
  
  
  ******* ******

  

  Business Response

  Date: 07/27/2023

  Hello, and thank you again for reaching out about these issues. Our team was happy to correct the electrical issues you had originally reported, as well as other updates to the space to ensure they were up to your standards. As of early July, we received a voicemail from you confirming that work was completed to your satisfaction. We appreciate you taking the time to share your concerns and for allowing us the opportunity to make them right.
  
  Sincerely,
  
  Seth C*******, *****,
  Improveit Home Remodeling
  
   

• Initial Complaint

  Date:02/01/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Description:
  Improveit Home Remodeling was contracted to install and complete a project for new windows for my
  home in June 2022. I was presented with documents from the installer that he stated had to be signed
  off on the day he was present even though the job was yet to be completed. After numerous phone calls
  to Improveit Home Remodeling about the incomplete project and taking time off from work for scheduled
  appointments to meet with the technicians, it remained incomplete. The technicians made 3 to 4 trips to
  my house and each time, they measured and ordered the incorrect size for the materials for the windows
  nor seal the windows properly. When I decided to post a public review of the company around
  November/December 2022, an effort was finally made to order the correct materials and complete the
  project. Around this time, I received a statement from the finance company that the loan was in default.
  When I informed the finance company that the project was not completed in June 2022 and the warranty
  has yet to be activated, the finance company stated that they were informed by Improveit Home
  Remodeling that the project was completed in June and they received the payment. The finance
  company stated that they would not be able to correct or update the account to reflect the correct date of
  completion or change the negative status reflected on my credit report. The finance company stated that
  they have attempted to contact Improveit Home Remodeling since December 2022, but have yet to
  receive an explanation as to why they submitted documentation that the project was completed in June
  2022 and collected payment. I have communicated with Improveit Home Remodeling via email and text
  throughout this process and informed them that the finance company is requesting an explanation.

  

  Business Response

  Date: 02/06/2023

  Thank you for reaching out again to discuss your concerns. Our team is reviewing the issue, including supply chain delays that have impacted window screening materials, and will reach out with a plan to resolve your concerns within the next week.

  Customer Answer

  Date: 02/06/2023

  The delay to complete the project was not due to a delay in materials. The technicians made multiple trips to the home and failed to take the correct measurements each time and failed to complete a quality check to ensure the windows were installed correctly. Again, the technicians and company was aware that the project was incomplete, but proceeded to submit paperwork to the finance company as if the project was complete and collected payment.
  
  
  Regards,
  
  
  
  ******** *******

  

  Business Response

  Date: 02/13/2023

  Thank you for your most recent response. We have reached out
  by phone, email, and other communications to address the banking issues,
  including timing of your payments, associated fees, and reporting to the credit
  bureau. We have a solution ready to discuss with you, and look forward to
  hearing back from you so the appropriate documents can be signed to resolve
  these concerns. Please reach back out to us at your earliest convenience. We
  look forward to hearing from you.

  Customer Answer

  Date: 03/09/2023

  I do not agree with the proposed plan provided by Improveit Home Remodeling and have outlined in my previous correspondences what I am in disagreement with. This includes making multiple payments before the account with the finance company is fully corrected and reflected with the credit bureaus. Improveit Home Remodeling informed **** ******* ***. that the project was completed and my requests were for "additional services". As of date, the finance company has not corrected the account, removed any late fees or interest, and still reporting the negative account to the credit bureaus even though they are fully aware of the dishonesty from their business partner. 
  

  Regards,
  
  
  
  ******** *******

  

  Business Response

  Date: 03/13/2023

  Good evening Ms. ******** I haven’t heard back from you, but I have been working on your account and would be able to make some adjustments if it would be ok with you.
  
  With your agreement, I can offer the following…
  
  Have the lender agree to waive the late fees that you have been charged on your loan.
  The lender can report your account to credit bureau as current following your first payment.
  Your first payment would be due 90 days following the completion of our final service (12/7/2022), which would have your first payment due in March.
   
  Please let me know if this would be helpful and I will send over a new completion certificate dated 12/7/2022 which will require your signature to activate and accept the revisions I am proposing.
  
   Please respond prior to close of business on 2/9/2023 if you would like us to make these changes for you.
  
  Sincerely,
  
  
  ******* *****