Complaints

This profile includes complaints for LAZ Parking's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  LAZ Parking

  238 E Spring Street Columbus, OH 43215

• 

  LAZ Parking

  40 N Front St Columbus, OH 43215-2801

• 

  LAZ Parking

  250 West St Ste 450 Columbus, OH 43215-7517

• 

  LAZ Parking

  55 E Rich St Columbus, OH 43215-5110

• 

  LAZ Parking

  1562 N High St Fl 2 Columbus, OH 43201-1189

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/16/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 06/14/2025 I parked in an urban lot in downtown Columbus, ****. I attempted to pay online using their QR code, as the payment machine was out of order. The fee for parking that day was clearly advertised at EVENT PARKING FOR 10$.. The app did not work for myself and a few others that had parked at the same time. When we returned to our cars, there was a violation and payment due envelope under our wiper. They are now asking for $30. as we were supposedly in violation. I am willing to Pay the original 10$ but, it is on them that their machines did not work. This seems to be a big scam, as it happened to me in another parking lot, as well.

  Business Response

  Date: 06/16/2025

  Due to a system failure of the ParkMobile App, customers could not pay during a two-hour block of time.  LAZ Parking, who manages the lot, was not made aware of this issue until after the citation was written.  This citation (and all other customers who appealed) have had the citation amounted adjusted to $10.00 which was the rate in effect at the time of parking.  This parking payment can be made at ******************************************* or via check/money order mailed to the address listed at the bottom of the ticket. Thank you for your business and we apologize for this inconvenience.  

  Customer Answer

  Date: 06/23/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ***** ******** Beldavs

• Initial Complaint

  Date:06/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for two parking passes at ******* on 5/18/24. The first pass was submitted successfully but there seems to have been a website error on the second pass. I did submit the payment and continuously told this to the parking recovery service that issued my brother a $95 fee. I made them aware that the site was the issue and I can clearly be seen on camera walking to my brothers car, entering his license plate, and submitting the payment. They told me that is an issue for the parking company and offered I pay $75 for the violation which is still extremely ridiculous. This is predatory pricing and the company collecting the fees is useless. Ive been in contact with this recovery website for almost an entire month and have had to badger them to respond to my emails. *** also spent over two hours on hold waiting for them to answer, which someone finally did today after me waiting 30+ minutes.

  Business Response

  Date: 06/28/2024

  Thank you for bringing this to our attention. We have dismissed this citation, and the customer has been notified via email. 

  Customer Answer

  Date: 07/08/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 21911681
  
  I am rejecting this response because: 

  
    I have not received confirmation that the citation was dismissed. I was told it usually takes 3-5 business days on June 28th. It may have been delayed due to the holiday, but I have not received any further correspondence. 

  Regards,
  
  ***************************

  Customer Answer

  Date: 07/30/2024

  I have been refunded as of 7/30/24

• Initial Complaint

  Date:06/15/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Incident took place on June 13th @ 9:13pm.
  
  I am being charged for not renewing parking in a lot that $ was intended to be collected by the employee at entry. There was an issue with his system and he instructed me to pay at the machine with the first option and said it would be good for the night. The detailed story is below.
  
  I was trying to park in the ******* lot but it became full and I was directed to the *** ****** ****** lot. I entered this lot from ******* St. If you check the security footage for this lot, you will see I am one of the first cars to enter and approach the employee. Your employee was on the phone due to an issue with his card-reading device. I waited a few minutes. He then told me to go pay at the machine and pick the first option, it would be the same price for the evening. His instruction indicated that the price for the first option of 2 hours was going to be the same as paying through him and would not need renewal as I was in the lot he was in charge of and directed me to. I clarified that if I was attending an event past two hours it would still be that price. He was adamant that it was correct. If the employee did not tell me it was the same price or just told me to use the machine I would have renewed. I should not have to pay $30 for an employee error in communicating and a lack of sufficient technology with LAZ parking. 
  
  I park with LAZ for events frequently. I have never had this issue before. I feel since I communicated with the employee and was following his direction this should be reduced to a warning and the fine removed. LAZ can view my previous park mobile transactions to see that I always renew my parking prior to expiration. In the future if machines are not working employees should not monitor the lot entrance as this clearly is causing issues. It is the responsibility of the employer to provide technology that works. This is the not the first time I have seen employees struggling with their payment systems.

  Customer Answer

  Date: 06/18/2024

  Hello, I had submitted a complaint via your website on 06/15. 

  
  

  This complaint has been resolved through the business directly to my email. Is there a way to mark this as a successful resolution? The business was professional and quick to get back with me. 

  
  

  ******* *******

  ReplyReply allForward

• Initial Complaint

  Date:05/29/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/24/24, I had a guest arrive at ****** international airport at 10:40 AM. He arrived on flight DL 0751 from *******, WI. This being the start of a very busy Memorial weekend, the airport was insanely busy and very challenging to get through to pick up my guest. I was able to get to where he was waiting at 11:06 AM, he threw the bags in the back of my car and we drove to 13 coins restaurant in ******, WA. A car was pulling out of a parking spot as we pulled in so we took that parking spot at approximately 11:20/11:25. The sign specifically stated it was three hours of free parking and there would be a $50 fine if that three hour time limit was exceeded. We chuckled, knowing that we would make sure we stayed on top of that timeframe. We got our tab at 1:56 PM, paid and got to the car at 2:03 PM. I noticed there was a parking fine ticket in a baggie tucked under my windshield wiper. I was trying to figure out why that would be because in order to have exceeded the three hour limit, we would have had to have been in that parking spot by 10:29 AM because the ticket was issued at 1:29 PM on 5/24/24 and it is a three hour time limit! I hadn’t even picked up my guest yet at the airport as he had not even landed!! This is an absolute bogus and blatant lie that this company is projecting on the guests who are parking outside of any of the businesses, not just 13 coins restaurant. This is regarding notice number 70332079 in the amount of $50 , it said that the overtime parking exceeded a three hour limit and this is a blatant lie. Under officer it says **** security. I’m not giving you my plate number as this is some thing that may be read by others and LAZ parking should be able to go off of the notice number/date/time I have indicated in this complaint. I refuse to make this payment online and pay them an additional $3.50 to process it when this is a bogus and unlawful ticket in the first place! I will mail my check in at the address they provided on the receipt.

  Business Response

  Date: 06/06/2024

  This issue is for LAZ Parking in *********.  It was sent to LAZ Parking in ********* ****.  Please redirect to LAZ Parking in *******, *********.  Thank you.  

  Business Response

  Date: 06/14/2024

  Hi there, we have been notified from the local team that this notice has been voided. Thank you.

• Initial Complaint

  Date:05/08/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I parked in a lot on 3/14/24 at 1:50pm I parked in a lot by LAZ Parking to head into a law office nearby after being the victim of sexual harassment and assault. I paid through the website listed on the signs and followed the process accordingly. It was a total of $5.35. I tried logging in while at this appointment and it said "no reservations found." Screenshots provided of it and receipts. I got back to my vehicle and looked for an attendant to make sure everything was fine but there was not one in the lot. TWO MONTHS later I received a "fine" in the mail stating that I am being fined for not paying for parking. I did pay for parking and superseded ensuring everything was done correctly. I was indeed charged for parking that day. The FINE is $92- NINETY TWO DOLLARS! $92 is ridiculous by any account, especially for a fine when someone paid and input their credit card into the system to pay for the parking charges. This is predatory on all accounts. I feel revictimized over parking and needing to park to consult with a lawyer over sexual and physical assault. This was already a horrible day, week, and an overwhelming couple of months dealing with court, statements, testifying, appearances, hearing, etc. Now for the past 2 weeks I have been emailing PRRS to resolve this issue and am met with automatic email responses and then eventually a different representative asking me for the same information I have already sent a dozen times. I am sure this is done intentionally and not to be helpful. This must be a tactic in an attempt to ensure payment of the $92 bill I am being extorted to pay. I continue at this very moment to get the runaround from anyone at PRRS using the email provided on the notice I received in the mail. **********@parkingrevenuerecovery.com. I plan on forwarding these emails and notice to my lawyer and victim advocate working on this current case and seeking help and guidance as I very much feel preyed on by this company.

  Business Response

  Date: 05/10/2024

  LAZ Management has reached out to the customer, apologized for the situation, and told her that the citation was being voided. She appeared to be happy with this outcome and we assume she will be relaying this to you. 

  Customer Answer

  Date: 05/17/2024

  I accept the business's response to resolve this complaint. They reached out in a timely manner. LAZ Parking was very professional and polite in their communication and verified the information promptly to resolve the concerns. Greatly appreciated. 
  

• Initial Complaint

  Date:03/15/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Apartment building has an underground parking lot maintained by LAZ Parking. Each unit is required to pay $65/mo for access, regardless of whether they use the garage. Additional occupants are required to pay for their own parking pass if more than one is needed per unit.
  
  LAZ is failing to maintain their equipment which is also creating a safety hazard as all of interior access doors in our parking garage are unlocked, as we are typically required to scan our parking passes to gain entry.
  
  Over the winter, our garage door stopped working and was permanently propped open for the time being. I submitted a previous complaint to the BBB for this against property management, but it has become clear that LAZ are the ones not doing their due diligence. This took several months to repair, but was finally resolved closer to the beginning of 2024. It only took a few months before their equipment began malfunctioning again.
  
  When reaching out asking what all of the monthly fees are going toward from all of our residents, LAZ explained to me they don't keep an emergency maintenance budget for these types of incidents. A nationwide company such as LAZ not having a budget for simple fixes to maintain the integrity of controlled access buildings is alarming and needs to be addressed.

  Business Response

  Date: 03/20/2024

  Dear: **** ********
  Thank you for taking the time to share your thoughts about
  our garage. We’re always looking for ways to enhance our customer’s experience
  and your input is crucial in that process! We may not agree on everything, but
  just want to assure you that we are diligently working with our vendor to
  resolve the equipment issue at this location. When the hard drive of the server
  fails, it’s a lengthy process to recover the data, rebuild
  the database transfer, and load the data to the new server.  In some cases, the data isn't even recoverable.   I know how
  frustrating it can be to have the doors for the garage left open, but we want to make
  sure our residents have access to the garage until the equipment is fixed. We value your business and are committed to ensuring a
  smoother experience in the future.

  
  

  Business Response

  Date: 04/10/2024

  Dear **** ********:
  

  Effective 4/9/2024, this maintenance issue has been fixed at the ********* **** Garage.  The garage door is functioning properly.  For further questions, please contact ***************** ***********.  Thank you for your business.    

  Customer Answer

  Date: 04/11/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint.
  
  
  
  Regards,
  
  
  
  **** ********

• Initial Complaint

  Date:02/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $15 as instructed and the parking atten***t told me to park on level 2. The row was half full with SUV’s, trucks, etc including on the ends on both levels. I backed in and did not see anything listed not to park there as I do not have a back up camera and didn’t see anything posted on any other spot. I received a ticket showing compact parking only. My other car is a compact Honda Accord Se*** measuring 195” in length. My Jeep measures 189” in length that I got a ticket for. I have a clean driving record and never had a parking ticket. I’m requesting as a one time courtesy, this citation to be reduced to a warning only with no payment being necessary. The location date time was 2/10/2024 at 8:07pm at the Neil Ave Garage. Violation # ************ Officer GR.

  Business Response

  Date: 02/13/2024

  Dear *** ********:

  This is a valid citation for being
  parked in a compact car space. Your vehicle is not a compact car and there are
  signs posted in the Parking stalls clearly stating SUVs, Vans, and Trucks are
  prohibited.  These Vehicles are not
  permitted to park in compact car spaces at this location due to their height
  and size, regardless of if they fit in the space or not. The objective of the
  Compact Car only spaces in this garage is to allow for greater visibility for
  vehicles making turns in the Garage.  Pedestrian and vehicle safety is our highest
  priority at LAZ Parking and while the vehicle may fit in the location the view
  obstructions that it may present put our customers at risk. Therefore, only low-profile
  compact CARS are permitted in these locations. As a one-time courtesy, this
  citation is being reduced to a warning only. No Payment is necessary.  Thank you for your business.  

  Customer Answer

  Date: 02/13/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint.
  
  
  
  Regards,
  
  
  
  *** ********

• Initial Complaint

  Date:12/31/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/09/23, I paid for parking using the QR code posted in the parking garage at *** ** ***** **** *********** The garage advertised $5 parking, and we paid $5.35 (per our credit card records). We received a notice (******-******) in the mail on 12/20/23 charging us $92 and stating our parking had expired while we were in the garage. We parked in the garage for 4 hours, and there were no signs posted in the garage indicating a time limitation on the $5 charge. Additionally, the notice does not provide specifics on how long we were in violation or the amount of time our $5 payment covered. If we knew there was a time limitation, we would have either paid for more time (there was no option to do this on the QR code site) or found a different location. Charging a $92 fee to a paying customer who followed the directions on the signs in their garage is a predatory practice.

  Business Response

  Date: 01/09/2024

  ******* ****' via Dispute Resolution - Shared Inbox <[email protected]>
  10:40 AM (5 hours ago)
  to [email protected]
  
  Trezon- Regarding this complaint  with ******* *******– I have been informed that our Cincinnati team has resolved this issue and that they will reach out to the customer again to confirm everything is resolved.
  
   
  
  Thank you
  
   
  
  **** ****
  
  Senior Bookkeeper
  
  W ###-###-#### | C ###-###-#### | F ###-###-####
  
  *** * ***** *** ***** *** | Columbus OH 43215 Web | Facebook | Instagram | Twitter | LinkedIn | YouTube
  
   

  Customer Answer

  Date: 01/09/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  ******* *******

• Initial Complaint

  Date:12/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I parked at the deck adjacent to my hotel in Memphis Tennessee. I attempted for probably an hour to pay as directed upon arrival at the parking garage. I received numerous errors to the point where I called the number provided and was told “text please” and when I texted back, never received a reply. I then went downstairs and found someone affiliated with LAZ parking and told them the situation at which point he wrote down my license plate number and told me that I would not be charged since it was an error on the company’s end. The parking rate was something like $26 a day, which I was trying to pay and would have gladly paid as I was there on business. However, as detailed above, was not able to make a payment. Weeks later I received a bill and violation notice from the company for $92, roughly 4x the amount I should have been assessed. I filed a dispute with the company and did not hear back. I sent multiple emails requesting the company acknowledge receipt of the dispute and only ever got automatic replies saying they have a backlog of around 14 business days. Weeks later I received another piece of mail, this time from a law firm saying the amount was in collections. Like I said, I would have been happy to pay the $26, but I believe it is the company’s own fault for not having working technology for me to make that payment. Certainly I shouldn’t be assessed a penalty for their own lack of working technology. Previously I had parked at this deck with no issues paying as I exited, this being prior to LAZ buying the deck.

  Business Response

  Date: 01/03/2024

  I Spoke to Mr. **** on 1-3-23.  After conversation, I will send over a request to our third-party vendor (PRRS) to dismiss citation.  Normally takes about 5-7 business days for adjustment to happen. He can check through PRRS web portal that's listed on citation.

• Initial Complaint

  Date:11/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This shows nowhere insight that I parked my vehicle in a paid parking spot. I never been to this establishment and saw an available parking spot and proceeded to park. I was towed for failure to pay which I again saw no sign to indicate or tell me otherwise.

  Business Response

  Date: 11/21/2023

  Good Morning - 

  
  Based on the photo provided, we believe we are aware of the location that the individual was parked at. This location has a large sign at the entry of the lot depicting it is a paid lot and multiple signs throughout the lot with information on how to pay. Due to this, a refund is not due. If the parker has any further questions, we would be happy to work with them directly if they reach out to our regional office.