Complaints

This profile includes complaints for LAZ Parking's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  LAZ Parking

  238 E Spring Street Columbus, OH 43215

• 

  LAZ Parking

  40 N Front St Columbus, OH 43215-2801

• 

  LAZ Parking

  250 West St Ste 450 Columbus, OH 43215-7517

• 

  LAZ Parking

  55 E Rich St Columbus, OH 43215-5110

• 

  LAZ Parking

  1562 N High St Fl 2 Columbus, OH 43201-1189

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/05/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/26/2023 I parked in the Neil Ave. Garage in a space for a compact car. Upon returning, I had a $30 ticket. I was driving a Honda Crv which is a compact
  I attempted to appeal by email but their website would not accept the message.
  A compact car is also called a small car. They are between 161 and 187 inches in length. Length of a 2012 CRV — 182.1 inches. I believe this ticket is not deserved.
  violation #*************

  Business Response

  Date: 02/28/2023

  This is a valid citation
  for being parked in a Compact CAR space. The documents provided show your vehicle is an SUV and the sign says compact car only. Sport Utility Vehicles are
  not permitted to park in compact car spaces at this location due to their
  height and size, regardless of if they fit in the space or not.  LAZ Parking put Garage Safety at the top of our list of priorities.   The objective
  of the Compact Car only spaces in this garage is to allow for greater
  visibility for vehicles making turns and pedestrians walking thru the Garage.  As a one time courtesy, this citation has been reduced to a warning.  No Payment is necessary.  Thank you for your business.  

• Initial Complaint

  Date:02/03/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  LAZ has been attempting to collect non-payment fees from me where (1) I absolutely paid for parking and (2) I provided proof of such payments.
  I have been waiting for nearly one month for your appeals department to invalidate two improperly assessed parking violations. As a side, I do not understand why I have to provide information that LAZ should have access to in its system.
  
  I sent a follow-up email two days ago asking for the status of the appeals only to get a one-sentence response simply saying the notices are still open.
  It does not appear that they are interested in resolving this matter.
  
  I reached out to customer service but have yet to hear back. I am hoping that the customer service department would be so kind to push this process along as I did, in fact, pay for a full day of parking on the days in question. I provided screen shots of the receipts and parking passes (attached) as requested by the appeals department early in January as the LAZ app does not offer the option to print either, yet I have no resolution.

  Business Response

  Date: 04/06/2023

  Business stated this was dismissed on 3-22.

   

  Customer Answer

  Date: 04/08/2023

  The company has finally resolved my issue and canceled the invalid tickets. Thank you for your assistance. 

• Initial Complaint

  Date:11/21/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Monday 11/14 I got a parking ticket in a zone that by the way is not clearly marked, and received a $30 ticket. For being a $3 lot, $30 is a little extreme, but that’s not my point now. On Tuesday 11/15 I mailed a check because the online system was not showing me my ticket charge so I couldn’t pay it immediately.
  
  It’s been a week and the check has yet to be cleared and I mailed things out that same day and those have been received. I will not be paying a higher charge if this extends pass 13 days. I tried paying it on time and now it’s an issue for LAZ

  Business Response

  Date: 11/28/2022

  Hello,

  We received the check for violation ************on 11/22/2022.  The check was processed and citation payment is complete
  as of 11/22.  Please see the attached proof of payment. We have not added a late fee to this amount and nothing further is due. 

  Thank you. 
  

• Initial Complaint

  Date:10/31/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint against LAZ Parking
  ** *** ***** ************ ** ***** 
  
  I parked at a garage in Grand View Yard, in Columbus Ohio. The garage had no marking on the outside that it was privately owned and had marking fees. The garage is connected to my employer's building and is unmarked. There is no gate to enter, no gate to leave. IT is a completely open parking garage, covered with multiple levels. (Not an open lot)
  
  NOTE: There are numerous other free lots all around these buildings. For this one unmarked one to create this "parking tickets" that resemble one from the city is a total sham.
  
  NOTE: I sent in a protest of charge which was on their "ticket" of which I never heard back from them and all I received was some nasty emails about towing my vehicle, putting a boot on it, and state income tax interception.
  
  
  Thanks in advance. I appreciate having an organization like the BBB to address shady businesses with shady business practices.
  
  - **** *********

  Business Response

  Date: 11/14/2022

  Dear ******* **********

  
  You appealed this citation 05/18/2022 and the appeal was resolved 05/19/2022 and the attached judgement decision email was sent to the email address you input the portal “***********************”. You stated in your appeal statement below that the “garage is connected to your company’s building” then you are aware that the first floor of the Grandview north garage is short term parking for the business in the area. And the Nationwide employees and the residents for Manchester building park in the gated section of garage therefore you should have a pass to the upper level of garage.as you see the attached documents we resolved and replied to your appeal in a timely manner. This citation and associated fine has been reduced to a warning only as a onetime courtesy. No payment will be necessary. Please note that the entire first floor of the Grandview Yard North Garage is enforced as a three-hour max parking zone, as indicated by the signage posted all throughout the area. This means that the three-hour time limit begins the first time the vehicle is parked on the first floor of the garage and does not reset until the new day begins, regardless of how many times the vehicle enters/exits the facility. Additionally, there is always free parking in the South Garage.

   

  Thank you. 
  
  Response from ******* on original Appeal - ‘As a private parking garage with no acknowledgment from a driver as you enter that this is private property and only authorized parking is permitted and then assume you can ticket like the government does is wrong. Additionally your garage is connected to my companies building? Misleading! That said NOW that I know “from this fake ticket”. You are a private garage, I am willing to pay a $5 fare market value for parking there. I am not paying a ticket but willing to pay a parking fee of $5.’
  

   

  Customer Answer

  Date: 11/14/2022

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: ********
  
  
  
  I am rejecting this response because the issuer said because I work for the company who

  Is attached to the garage I know the policy.

  
  

  First off the garage policy should not be something that is not clearly posted on the garage, which it is NOT.

  Secondly, I work downtown and was visiting that site.  I rarely have been over there.  The assumption this company is making is a false assumption.

  
  
  Please follow back up with them and correct their inaccurate statements.

  Additionally they are not taking accountability for their lack

  of clear marking which is an obvious sign they are doing this intentionally to gather revenue through this intentionally unmarked pay to park garage.

  
  
  
  **** *********

• Initial Complaint

  Date:10/03/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9-30-2022 I used S front street parking garage operated by LAZ. When I left the parking garage I paid my 18 dollar fee with a 20 dollar bill. I did not receive my 2 dollar change. I got a receipt that said “change shortage “ amount 2.00 ticket: ******** in: 9-30-22 9:16 am. I called the company and emailed but still haven’t received word that they will send me my change. They would only tell me an email and would not take care of the problem on the phone.

  Business Response

  Date: 10/06/2022

  Customer has been contacted to confirm that their $2 refund
  will be issued via check to their home address
  
  

  Customer Answer

  Date: 10/12/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  ******* *******

• Initial Complaint

  Date:09/09/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I see others have also had this issue and believe it is the responsibility of LAZ parking and the 3rd party company ParkMobile to resolve this issue instead of punishing the consumer. I parked at the Arena Crossing Lot around 7:30am on 9/08/22 to meet some colleagues for breakfast. I was running behind and went to the cafe and pulled up my phone to choose the zone and submit payment. However sitting at breakfast with colleagues I could not find any zone number in the ParkMobile app. I have attached screenshots of the app and how the zone is not there. I did not remember the number and couldn't leave the meeting. I came back around 9am to a parking ticket violation at 7:39am. I am frustrated as this is not entirely my fault and is a technical issue that needs fixed. I submitted an appeal and described what happened and have included the response.
  "Payment report history at the portal shows multiple completed transactions around the time of the
  issued citation and every day. We are unable to locate any evidence that would suggest the parking payment machine
  was experiencing any technical issues. Please pay the fine online Violationsparking.T2hosted.com or via check/money
  order mailed to the address listed at the bottom of the ticket. Thank you."
  
  Clearly, LAZ parking is not intune with there own practices but the machine is shut down and you can only pay through the app ParkMobile. As can be seen by others apparently the zone is 5911 but a $30 charge is extreme and should be dropped and the issue fixed.

  Business Response

  Date: 09/13/2022

  Dear ***** *******,

  This is valid for non payment at the time of the issued violation. There are signs posted over the old machines showing the zone number and regarding
  how to pay via the Park Mobile app.  There is signage in multiple places of the lot showing the barcode you can scan
  on your mobile phone, zone number you can type into the Parkmobile app, and a text to
  pay option and toll-free number you can call to pay your parking fee. Parkmobile
  permits are not retro-active, so if they are purchased after a citation has
  been issued, the citation is valid, and cannot be waived. Parking should always
  be paid for immediately after parking your vehicle. As a onetime courtesy, this
  citation and associated fine has been reduced to the 5 hours parking rate
  available at the Arena Crossing Lot of $11.00. Please pay this fine online at
  ViolationsParking.T2Hosted.com or via check/money order mailed to the address
  listed at the bottom of the ticket.

   

  Thank you.

  Customer Answer

  Date: 09/19/2022

  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint. And am waiting for the charge to be updated.
  
  Regards,
  
  
  
  ***** *******

  Business Response

  Date: 09/20/2022

  Hi *****, 

   

  It looks like it was reduced online and it has been paid on 9/19/22. 

   

  Thank you, 

• Initial Complaint

  Date:08/22/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to the clippers game go to park all the electric in the city goes out. Kiosk isn’t working I call the host with LAZ parking she said not to pay because she had no way to take payment since the kiosk wouldn’t work. Come out from the game and I get a $ parking ticket not to mention the host took my License plate number and said I was okay. I call the company they make me write and appeal on the website and no one responds so I get a bill and call the company back and they give me ***** ********* email. He is the manager I take it. So I email him about what happened and he sneakingly sends a $5 bill attached since he lowered it. I go online to pay the $5 the fee is not fixed so I email ***** and he doesn’t email me back with any instructions. I log in the next three days to pay and the fee is still not changed you can’t get ahold of him because he hides behind a computer all day. Here I am waiting on a new bill to come in the mail and today I get another bill for now $45. Like come on so I call the office and X Gets smart asking me who I spoke to about a $5 bill once I tell her ***** she backs up and says oh you need to talk with him. Talk smh you mean email so I email him and instead of making the $45 back to $5 he is literally unprofessional talking to me through a email. So unprofessional with the amount of annoyance this has caused he needs to foot the $45 and $5 bill to show that customer service is key and since I was lied to from the beginning. I feel like I’m being harassed and they even threatened to go after me if it’s not paid bad way to do business. He is stating he mailed a new bill but his company failed to do so which resulted in me not being able to pay the bill.

  Business Response

  Date: 08/24/2022

  Dear ******** *****, 

  As you
  can see from the attached picture of the machine, the signage posted on the
  machine and throughout the lot states that the machine has been replaced to mobile
  payment only therefore it could not be affected by a power outage. You appealed this citation 06/15/2022 and the appeal was resolved
  06/15/2022. The fee was reduced to $5.00 and the attached judgement decision email was
  sent to the email address you input the portal (************************). On
  06/29/2022, a courtesy notice letter was sent to address below to remind you the
  citation is not paid and has been outstanding for more than fourteen (14) days which accrued the $15 late fee making the new total due $20. On 8/15/2022, final notice was sent to the address below to remind you that the citation is
  not paid and has been outstanding for more than (45) days resulting in the new $45 charge. Due to the time
  elapsed, and the expenses incurred with locating vehicle owner information,
  mailing letters, database expenses, etc., we are unable to waive the entire
  late fee. The fee will stay at the $20 due as there were multiple attempts to collect this balance. 

  Thank you

  Customer Answer

  Date: 08/24/2022

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 17752806
  
  
  
  I am rejecting this response because: 
  
  
  
  Regards,
  
  
  
  ******** *******

  Business Response

  Date: 09/06/2022

  GAs we have already reduced the fee from $45 to $20 as stated previously and the original payment method would not have been affected by a power outage (mobile payment), there will be no refund or further reduction in the cost of this ticket. Again, this is due to the time elapsed in paying the ticket as there was 14 days to pay the original $5 and no payment was made. As the previous attachments show, this rate was available for 14 days pm the website, then a $15 late fee was applied because of non-payment. 

   

  Thank you.