Complaints

This profile includes complaints for LAZ Parking's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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LAZ Parking has 33 locations, listed below.

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• 

  LAZ Parking

  238 E Spring Street Columbus, OH 43215

• 

  LAZ Parking

  40 N Front St Columbus, OH 43215-2801

• 

  LAZ Parking

  250 West St Ste 450 Columbus, OH 43215-7517

• 

  LAZ Parking

  55 E Rich St Columbus, OH 43215-5110

• 

  LAZ Parking

  1562 N High St Fl 2 Columbus, OH 43201-1189

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I parked in this lot for a total of 22 hours on Friday October 27th. I have a friend who lives in the building attached and have parked in this lot many times. Historically, parking is $15 for up to 24 hours of parking but I noticed the price had changed to $25 for 10-24 hours of parking this trip.
  
  When I paid my ticket, I was charged $50. Thinking I was overcharged, I emailed the business manager and let them know about the situation. I was told that the rates are $25 for 10-24 hours, but the rates “reset” at 4am. I arrived to the lot at 6:45pm and left at 4pm the next day, which was charged as being 2 separate reservations (6:45pm-4am, then 4am to 4pm), which would be $25 each. This was absolutely not made clear and has never, ever been an issue in the past. I firmly believe that to advertise 24 hour parking for $25 ONLY if you park from 4am to 4am is a gross misrepresentation of the pricing and purposefully deceptive information. I have attempted to reach out to the business but usually have to email them twice before getting a response and rather than being willing to engage in conversation, they continue to defend their deceptive practices.
  
  I have no doubt that this business knows how they are misrepresenting their charges and deceiving their customers. To advertise $25 for 24 hour parking but proceed to charge me for 48 hours worth of parking is ridiculous and a horrible business practice. I want the state to be aware of this.

  Customer Answer

  Date: 11/14/2023

  ****ing or Collection Issues
  ****ing or Collection Issues
  select
  Problem:
  I accidentally filed this report to a different Laz Parking location. This is the correct one. I parked in this lot for a total of 22 hours on Friday October 27th. I have a friend who lives in the building attached and have parked in this lot many times. Historically, parking is $15 for up to 24 hours of parking but I noticed the price had changed to $25 for 10-24 hours of parking this trip. When I paid my ticket, I was charged $50. Thinking I was overcharged, I emailed the business manager and let them know about the situation. I was told that the rates are $25 for 10-24 hours, but the rates “reset” at 4am. I arrived to the lot at 6:45pm and left at 4pm the next day, which was charged as being 2 separate reservations (6:45pm-4am, then 4am to 4pm), which would be $25 each. This was absolutely not made clear and has never, ever been an issue in the past. I firmly believe that to advertise 24 hour parking for $25 ONLY if you park from 4am to 4am is a gross misrepresentation of the pricing and purposefully deceptive information. I have attempted to reach out to the business but usually have to email them twice before getting a response and rather than being willing to engage in conversation, they continue to defend their deceptive practices. I have no doubt that this business knows how they are misrepresenting their charges and deceiving their customers. To advertise $25 for 24 hour parking but proceed to charge me for 48 hours worth of parking is ridiculous and a horrible business practice. I want the state to be aware of this.
  
  Desired Resolution / Outcome
  Desired Resolution:
  ****ing Adjustment
  ****ing Adjustment
  select
  

  
  

  Business Response

  Date: 11/14/2023

  Re: BBB 20833369 ******* ***** sent to BBB on 11/6/2023
  
  
  '****** ******' via Dispute Resolution - Shared Inbox <[email protected]>
  9:48 AM (2 hours ago)
  to [email protected], Jeremy
  
  Good Morning –
  
   
  
  I hope this finds you well. I was unable to find the link to respond to complaint #20833369 via the below email, so please let me know if this may need to be sent elsewhere.
  
   
  
  On 10/28/2023, the below parker reached out to our customer care team about their request to be refunded. Our customer care team responded shortly after explaining that the locations rates reset at 4am, but looped in management of the site to provide further details. A response was provided to the parker on 10/30/2023 explaining the rate bands, how the rates reset, and how the system calculated their charges. The parker responded explaining their position, and stated they would be filing a complaint with the BBB if a refund was not provided. At this point, the complaint was escalated on our team, and a director responded to the parker by providing their phone number to discuss the matter on 11/3/2023. The parker responded stating that they were unwilling to make time to call in that week unless we were going to provide a resolution.
  
   
  
  The rate signs at this location state that stays above 12 hours is $25, and that rates reset at 4am. The timing and policy of the rate resets at this location have not been adjusted since the opening in 2018. Due to this, a refund is not due.
  
  Please let us know if you have any questions.
  
   
  
  Thank you,  
  
   
  
  ****** ******
  
  Senior Project Manager
  
  W ###-###-#### | C ###-###-#### | F ###-###-####
  
  *** * ***** **  * ***** *** * ********* ** *****
  
  Web | Facebook | Instagram | Twitter | LinkedIn | YouTube
  
  
  
  This email may contain material that is confidential, privileged and/or proprietary and is meant for the sole use of the intended recipient.  Any review, reliance or distribution by others or forwarding without express permission is strictly prohibited.  If you are not the intended recipient, please contact the sender and delete all copies.
  
   
  
  From: ***** ********
  Sent: Tuesday, November 7, 2023 11:41 AM
  To: ******* **** <********************>
  Subject: BBB complaint
  
   
  
  Hi ****, See below. Could you assist me by forwarding this BBB complaint to our contact in Cincinnati, Ohio. I am not familiar with who that is.  Thank you. 
  
   
  
  Sent: 11/7/2023 11:21:53 AM
  
  From:
  
  BBB of Central Ohio, Inc.
  
  To:
  
  ******* ******* ; Handler ; Handler ; Handler
  
  Subject:
  
  BBB Message: Better Business Bureau has received a customer concern about your business
  
  This complaint requires action on your part. After reading this message - click here to view your options.
  
  This message originally read on 11/7/2023
  
  ***** ********
  LAZ Parking 
  *** * ***** ** *** ***
  ******** ** *****
  
  Re: BBB 20833369 ******* ***** sent to BBB on 11/6/2023.  
  
  Dear ***** ********:
  
  We offer you the opportunity to preserve customer goodwill by addressing the issues presented in this complaint. Responding to a complaint is one way you can show you are committed to trust among your customers and the business community as a whole. The details of the customer’s experience are below for your reference.
  
  Please review the information below or attached and respond within the next 7 calendar days.
  
  Please understand the customer's complaint and your response may be publicly posted on BBB's website (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.
  
  If you received this complaint by email, simply click the “Respond to this Complaint” link on the left. 
  
  Please include the complaint ID  20833369 when responding. If we can be of any help, please reach out to us. We appreciate your cooperation in resolving this matter quickly. We are glad to be a partner in advancing business trust!  
  
  Regards, 
  
  ****** *****
  BBB Dispute Resolution Team 
  BBB Serving Central Ohio
  [email protected] 
  
  
  CUSTOMER EXPERIENCE INFORMATION
  
  Customer Information:
  ******* *****
  
  -, OH 45040
  Daytime Phone: ###-###-####
  E-mail: *************
  
  
  The details of this matter are as follows:
  
  Complaint Involves:
  ****ing or Collection Issues
  
  Customer’s Statement of the Problem:
  
  I parked in this lot for a total of 22 hours on Friday October 27th. I have a friend who lives in the building attached and have parked in this lot many times. Historically, parking is $15 for up to 24 hours of parking but I noticed the price had changed to $25 for 10-24 hours of parking this trip. When I paid my ticket, I was charged $50. Thinking I was overcharged, I emailed the business manager and let them know about the situation. I was told that the rates are $25 for 10-24 hours, but the rates “reset” at 4am. I arrived to the lot at 6:45pm and left at 4pm the next day, which was charged as being 2 separate reservations (6:45pm-4am, then 4am to 4pm), which would be $25 each. This was absolutely not made clear and has never, ever been an issue in the past. I firmly believe that to advertise 24 hour parking for $25 ONLY if you park from 4am to 4am is a gross misrepresentation of the pricing and purposefully deceptive information. I have attempted to reach out to the business but usually have to email them twice before getting a response and rather than being willing to engage in conversation, they continue to defend their deceptive practices. I have no doubt that this business knows how they are misrepresenting their charges and deceiving their customers. To advertise $25 for 24 hour parking but proceed to charge me for 48 hours worth of parking is ridiculous and a horrible business practice. I want the state to be aware of this.
  
  
  
  
  
  Desired Settlement:
  ****ing Adjustment
  
   
  
   
  
  ***** ********
  
  Enforcement Supervisor/Revenue Coordination, Columbus, Ohio
  
  W###-###-####
  
  *** **** ******* ***** *** * ********* ** *****
  
  Description: LAZ Parking_Color - 1
  
   
  

• Initial Complaint

  Date:11/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 16, we parked in a LAZ Parking lot just north of Northbank condos. We had parked there years ago and paid at a terminal. The terminal wasn't operational. We saw the sign by the entrance. We downloaded the app. The app was confusing, but we signed in as a guest. We input our CC number, expiration date, and security code, plus other requested information.
  
  After standing in their lot for 15 minutes working through the app, we thought we had made the payment and were done. The LAZ system should have registered the fact that we had input our CC number. There was never an attempt to avoid paying for parking in their lot.
  
  We found a ticket on our car. We thought we had done everything correctly. We appealed. LAZ Parking restricts appeals to 500 characters, not enough to explain much. We believe we paid for parking. It is not our fault that LAZ Parking’s app is confusing and didn’t register our payment. After denying my appeal, I sent a message to the company saying that I would send the amount we thought we had already paid ($8.00 plus change). A $30.00 fine under the circumstances was unwarranted and unfair. LAZ Parking ignored this correspondence.
  
  It shouldn't take 15 minutes to pay for parking in Columbus. A $30.00 fine is excessive, not valid, and the judgment rendered is arbitrary and unfair. I will gladly pay what I thought we had already paid. Reasonable people would resolve this situation in this manner. But LAZ Parking apparently isn’t interested in being rational. They seem perfectly content with levying fines and threatening to employ collection agencies.
  
  Terminals that don’t work, apps that are confusing, an appeals process that is arbitrary and restricted, ignoring customer correspondence, and making threats seems to be the way Laz Parking chooses to enhance its revenues.
  This kind of behavior gives Columbus a black eye. It's this kind of experience that keeps older folks like us from coming downtown.

  Business Response

  Date: 11/03/2023

  Dear Mr. ***** ******:

  This citation was issued on 10/13/23 (Not 10/16 as indicated above).  LAZ Parking contracts with ParkMobile which is a 3rd party payment processing App.  The instruction posted throughout the parking lot clearly explain how to use the App and pay for parking.  All Customers are expected to follow those instruction and there were no issues with the App on 10/13/23 when the citation was issued.  Multiple customers paid without incident throughout the day (and night).  In addition to the instructions posted in the lot, LAZ Parking has a 24/7 Command Center phone number posted in the lot so that customers can call if they are having issues paying.  Generally, payment via the ParkMobile App takes about 1-2 minutes.  However, Customers who cannot successfully navigate the app should consider other parking options including the Neil Ave Garage located directly across the street from this lot.  It is automated and prorated to the nearest 1/2.     As a one-time courtesy, this
  citation is being reduced to the parking rates in effect at the time you
  parked.  The rate for parking was
  $8.00.   Please reference the citation
  (orange envelope) for further details on how to pay or go to
  ViolationsParking.T2Hosted.com or make payment via check/money order mailed to
  the address listed at the bottom of the ticket. We appreciate your business, Thank you.      

   

  Customer Answer

  Date: 11/07/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint.  Thank you for your understanding.  

  
  
  Regards,
  
  
  
  ***** ******

• Initial Complaint

  Date:10/26/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a monthly customer at the *** **** **** NYC garage and have been enrolled in autopay since March. Starting September, autopay apparently failed, and I was charged a $25 late fee on September 11. I was notified by my garage attendant about 1 week later. I tried re-entering the credit card information, but it still did not work. I called customer service on September 20, but they ultimately did nothing about it. Someone independently called me about my unpaid balance (from phone number ###-###-####) on September 21. I told him situation and he said he would reverse the late fee, but this was never done. On September 22, I successfully paid the balance (minus $25) in person at my garage, using the same credit card that had previously failed with autopay. On October 11, I was charged another $25 late fee. On October 24, I sent a message about the late fee via the web site, but have not heard back from anyone yet. There is clearly a problem with the autopay system, and I should not be charged these late fees, now totaling $50. I am filing this complaint because the customer service has been unresponsive.

  Customer Answer

  Date: 10/27/2023

  
  ********************
  Thu, Oct 26, 2:25 PM (21 hours ago)
  to disputeresolution
  
  To BBB,
  
  Please close this complaint. I finally got through to customer service this morning and they have canceled the late fees in my complaint.
  
  Thank you,
  ****** ********
  
  Sent from my iPhone

• Initial Complaint

  Date:10/04/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Coming from out of town and not knowing where to park for a wedding at the nearby park area. Parked in the garage after not finding available street parking closer - looking around wondering where to pay thinking we would pay on exit. Again, from out of town and do not know the parking situation within this part of the city. Came back less than 15 min later after parking with a $30 violation for non-payment. Filed an appeal and was only told there are several signs and an app I should have downloaded. I did not see any signs upon arrival or leaving... nor anyone around to ask. This is very frustrating that people coming into the city are unaware and they have to figure out who owns the parking garage, have a smart phone to download an app, and figure out how to pay from there all before BEING FINED for non payment. Do better and stop bring SNEAKY on people to just make a buck.

  Business Response

  Date: 10/05/2023

  This is a valid citation for parking in the ********* P1 Lot in Columbus, Ohio.  This lot/garage is automated, and customers are expected to pay for parking using the automated ParkMobile parking app.  There are signs posted throughout the garage with detailed instructions on how to pay using this App.  Additionally, there are signs posted at entrance/exit advising customers that payment is required upon entry.  In the center of the Garage/Lot is a large overhead sign advising customers to "Pay Here" and the signage includes the phone number of our 24/7 Command Center so that the customer will call if they are having issues paying.  LAZ Parking manages this location, and we believe that the signs adequately advise customers who are not familiar with the parking requirements.  LAZ Parking also values your business as parking customer.  As a one-time courtesy, this citation is being reduced to the parking rates in effect at the time you parked.  The rate for parking was $8.00.   Please reference the citation (orange envelope) for further details on how to pay or go to ViolationsParking.T2Hosted.com
  or make payment via check/money order mailed to the address listed at the bottom of the
  ticket. Thank you.   Once again, thank for your business and we look forward to serving your parking needs in the future.  

  - LAZ Parking

   

• Initial Complaint

  Date:04/25/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Working exhibitor setup at Indy Indianapolis Convention Center- FDIC they did not allow parking due to Fire Trucks. My work truck has ladder racks and we had no choice but to park at Victory Field. Wasn’t parked for long and came out found citation ********, crazy that it’s a $20 citation and tried to make payment for hours, including changing browsers. Tried company credit card to personal credit card all “Error card could not be processed”. Taking more time than I parked. Including contacting my work after office hours to see if they could help. They too received the same error code. LAZ Parking contact reflects a phone number to call but not for payment issues. I plan to call the number again in the morning even though it’s a billing issue. My only option was to complete a form. This is ridiculous that it’s taking hours to try and fix this. Let’s call it even or discount for my time too. App for LAZ parking also doesn’t have a filter to pay for citations.

  Business Response

  Date: 04/27/2023

  Good Morning, 

  Thank you for reaching out to us and sharing feedback on our citation process. We apologize for the issues that you encountered while trying to pay your citation. We have voided this ticket for your inconvenience. If you come to town for the FDIC event every year, please do not hesitate to email our team next time in advance with any parking questions you have. We have several locations downtown that can accommodate larger vehicles. Victory Field is not a 24/7 public parking location, and is event based depending on the Indianapolis Indians schedule. There are signs posted at both entrances stating "Permit Parking Only" when it is an event day. I hope this helps to clarify for you. 

  Please email me directly at [email protected] if you have any further questions or need assistance. Thank you for choosing LAZ Parking. 

  ******* ********

  Customer Answer

  Date: 04/28/2023

  
  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint. I want to express how wonderful and relieved on how everything worked out for us. Hopefully LAZ Indy Parking's mobile website doesn't face any more technical difficulties. Their prompt response and attention to detail was most appreciated. Along, with providing me assistance for the next time I'm in town on business.

   

  
  
  Regards,
  
  
  
  ******* *****

• Initial Complaint

  Date:04/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Respectively on 2/22/2023, and on 2/24/2023, LAZ Parking overcharged my checking debit card a total some of $40.00, at the company's parking garage located at 50 South Young Street, Columbus, Ohio 43215. Specifically, on these dates, I was overcharged once on 2/22/2023, in the amount of $8.00. Similarly, on 2/24/2023, I was overcharged a total of $32.00, which was over 4 separate transactions. I have since contacted the company and have directly communicated with ****** *******, Project Manager, to request a refund of the overcharged amount. Per Mr. *******, on these dates, the credit/debit card processing systems at the company's parking garage was not properly working. Therefore, per Mr. *******, the non-functioning system resulted in my checking account being overcharged. To date, however, LAZ Parking has not properly refunded me the overcharge/overpayment.

  Business Response

  Date: 04/11/2023

  Hello 

  Thank you for reaching out and my apologies for the charges. 
  

  *** ****** will be in contact with you in regards to the refund.  
  

  thanks 

• Initial Complaint

  Date:03/31/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3/29/23 parking in Neil ave garage. Parked on level 4 on corner it says compact cars in big letters so I parked there and went to work in parks edge down the street there parking alone costed me 14.00 a little over five hours then seen when got in my car after paying ticket seen orange envelope. I about flipped. So I read what it said after I backed my car up it said in little letters suv and something else I was very upset. I work hard and have to pay and extra 30.00. Is terrible when I have a compact suv it's smaller than most little cars. I have a buick encore and it's a little suv. I think they are targeting people in that garage depending on vehicle idk it's an honest mistake and I never had gotten a ticket in garage before. I'm a very honest and hard working small business employee. I'm just trying my best can u help me please PLACE :NEIL AVE GARAGE :PARKING OF 30 DOLLAR TICKET VIOLATION # ************. Officer : JD1. Thank you for your help **** ******

  Business Response

  Date: 03/31/2023

  Dear **** ******:

  This is a valid citation for being parked in a compact car space. Your vehicle is  an SUV and not a compact car. The signs posted in the Compact Car Only stalls state SUVs, Trucks, and Vans Prohibited.  These Vehicles are not permitted to park in compact car spaces at this location due to their height and size, regardless of if they fit in the space or not. The objective of the Compact Car only spaces in this garage are to allow for greater visibility for vehicles making turns in the Garage.  Pedestrian and vehicle safety is our highest priority at LAZ Parking and while the vehicle may fit in the location the view obstructions that it may present puts our customers at risk.  Therefore, Only low profile compact CARS are permitted in these locations.  As a one time courtesy, this citation is being reduced to a warning only. No Payment is necessary.  Thank you for your business and We looked forward to serving your parking needs in the future.  
  

  
  
  - LAZ Parking.  

  Customer Answer

  Date: 04/11/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint.

  
  Mon, Apr 10, 4:27 PM (17 hours ago)
  to BBB, me
  
  incoming call 4/10/23   complaint can be marked resolved 
  
  Neil Ave parking garage - first time any kind of ticket, and did not realize it was such a concern when her SUV was a smaller SUV that fit with room to spare
  # 19878051
  
  read business response aloud to her and she asked that I reply on her behalf to the complaint:   the complaint has been resolved to her satisfaction

  
  
  Regards,
  
  
  
  **** ******

• Initial Complaint

  Date:03/28/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/24/2023 I parked in the Neil Ave. Garage in a space for a compact car because I have a compact SUV. I received a $30 ticket but I parked a Honda CRV which is designated as a compact. I appealed by via their website but they would not accept the appeal. I reviewed the BBB site and LAZ Parking waived the ticket for another customer in January of this year for the exact set of circumstances. As that customer noted, a compact car is also called a small car. They are between 161 and 187 inches in length. Length of a 2012 CRV — 182.1 inches. I believe this ticket is not deserved and that if LAZ doesn't want compact SUVs parking in these spaces, their signage should indicate that. I want my ticket waived in full as I paid $10 to park that evening, so they were paid for usage of the space.

  Business Response

  Date: 03/28/2023

  Dear ******** *****:

  This is a valid citation
  for being parked in a compact car space. The documents attached in your original appeal  show your vehicle is  an SUV and not a compact car. Sport Utility Vehicles are
  not permitted to park in compact car spaces at this location due to their
  height and size, regardless of if they fit in the space or not. The objective
  of the Compact Car only spaces in this garage are to allow for greater
  visibility for vehicles making turns in the Garage.  Pedestrian and vehicle safety is our highest priority at LAZ Parking and while the vehicle may fit in the location the view obstructions that it may present puts our customers at risk.  Therefore, Only low profile compact CARS are permitted in these locations.  As a one time courtesy, this citation is being reduced to a warning only. No Payment is necessary.  Thank you for your business and We looked forward to serving your parking needs in the future.  
  

   

  - LAZ Parking.  

   

   

  Customer Answer

  Date: 03/29/2023

  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint. Thank you for helping to resolve this matter in a timely fashion.

  
  
  Regards,
  
  
  
  ******** *****

• Initial Complaint

  Date:02/28/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a courtesy notice for a parking violation saying I parked in The Buggy Works lot on 2.3.23 at 4:42pm. The violation number is ************. 

  I was working in West Virginia on 2.3.23, using the car that is referenced in the notice. I have a picture of my car PA Turnpike Toll by Plate Invoice which verifies I was on the PA turnpike on the day in question. 

  I called yesterday and spoke to a security guard who said I would have to call again before 5pm. 

  At the bottom is my license plate number and make, but the color is wrong.

  Business Response

  Date: 02/28/2023

  You are not the responsible party for this violation. Due
  to a data entry error, the wrong plate number was associated with this
  violation. This error has been corrected. As of this date, February 28th, 2023,  you
  should not receive any further correspondence regarding this issue. We
  sincerely apologize for this mistake. Please contact the office at 614.610.4047  with any questions. Thank you.

  Customer Answer

  Date: 02/28/2023

  I accept the business's response to resolve this complaint.

• Initial Complaint

  Date:02/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 12, 2023, I went to Morton’s Steakhouse in downtown Cleveland, OH for a dinner with my wife for Valentine’s Day. When I pulled up to the restaurant, there was a big blue sign on the corner of the restaurant stating that parking was valet only and was only taking credit card for payment. One of the parking attendants approached my car asking me if I was paying with cash or credit card. I was perplexed by the question since the big blue sign said credit card only. I told the attendant I wasn’t sure yet and she said I wouldn’t have to pay until I left. I kept the car running like must people do with valet service and gave my key fob to another parking attendant who was actually parking and retrieving the cars. After me and my wife were done with dinner and were leaving the restaurant, I went to the attendants to retrieve my key fob and they said I never gave them my key fob. Obviously I was bewildered and confused as to why they were saying I never gave them my key fob. They insisted I never gave them my key fob so the restaurant manager contacted their manger and I explained to him all the details of the incident. He asked me if I may have had the key fob on me and I forgot or if I dropped it somewhere in the restaurant. We searched the area where I was dinner and it wasn’t there and I searched all my pockets and got in the car to start it just in case it was on me and it didn’t start. The manager told me that there were surveillance cameras on the restaurant and the surrounding buildings and that they would check the video the next day. Another manger of LAZ parking I’ve been working all week filed a claim but it was denied immediately. No one has been willing to share the surveillance video of the incident with me because they know it would clearly show I gave my key fob to one of their attendants. To replace my key fob and program it will be close to $800.

  Business Response

  Date: 03/02/2023

  Dear ******* ******,  

  
  Thank you for bringing this matter
  to our attention. We are sorry for the inconvenience that you have experienced.
  We are doing everything possible to resolve this matter quickly for you.  

  
  Following investigation, we have
  concluded that we are unable to accurately determine what happened to the key
  fob. We have reached out to our Claims department and updated the report citing
  approval to replace the key fob. If you have not already received notification
  from our Claims department you should in the next 24 hours. Please check your
  emails and spam folder for the notification. If you do not receive an email in
  the next 24 hours, please contact me at ********************** and I will send you the notification.  

  
  While we would love the opportunity to regain
  your trust, we understand how frustrated you must be. Again, my deepest
  apologies for the inconvenience we have caused you and we wish you all the best
  in the future.  
  Please let me know if you have any additional
  questions, comments, or concerns, or if we can assist you in any way in the
  future. 

   

  Sincerely, 

   

  ***** ******

  Assistant General Manager _ Cleveland