Complaints

This profile includes complaints for Greenix Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Greenix Pest Control has 31 locations, listed below.

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  Greenix Pest Control

  2230 Wilson Rd Columbus, OH 43228-9386

  
• 

  Greenix Pest Control

  2700 W 21st St Ste 11 Erie, PA 16506

  
• 

  Greenix Pest Control

  1730 Akron Peninsula Suite 106 Akron, OH 44313

  
• 

  Greenix Pest Control, LLC

  73 Cavalier Blvd Ste 134 Florence, KY 41042

  
• 

  Greenix Pest Control Dayton

  11 W. Monument Ave., Ste. 412 Dayton, OH 45402

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/18/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested a pest control service through Greenix for one time service. They did not show up on the requested date and as they rescheduled the appointment, gave me $20 credit for no-show. Then after first and second service, I thought the service is done because I only requested for two.
  When I tried to cancel the service, they say, I had a mandatory 7 times service and I will need to pay $249 cancellation fee. I called their customer service and had several talk but they still refuse to back down from this contract.
  
  It was my fault that I did not read the contract thoroughly but I never agreed to the 7 time absurd service.

  Customer Answer

  Date: 06/23/2025

  Hello, Greenix called after the complaint was registered to BBB. They have terminated my contract without a fee. So thank you so much for all the work you have done. I appreciate your help/

• Initial Complaint

  Date:06/12/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 12, 2025, Greenix Pest Control representatives came to my home at ****************************************************************, and I declined service because I am already under contract with another provider. At 2:00 PM, I politely told the first salesperson I was not interested. At 4:00 PM, the same individual returned, and I reminded him we had already spoken. He acknowledged this and ******* 5:00 PM, a Greenix service technician arrived, claiming he was there to treat my home, even though I had declined service twice. When I told him I had already said no, he became hostile and confrontational. As I told him to leave, he shouted F*** you, N****! at me an extremely offensive and racist slur. I again told him to leave my property. He repeated F*** you and then challenged me to come out to the street, which appeared to be an attempt to lure me away from my Ring camera that recorded the incident.I immediately contacted Greenixs main number and spoke to a representative named Dred, who said she would escalate the issue to the branch manager. This incident has left me deeply shaken, angry, and uncomfortable in my own home. I have Ring camera video footage that captured the technician's aggressive and offensive behavior.The vehicle's tag number was: ******** Tag: CL75505. The truck also had a DEL04 marking on the rear of the truck. I am requesting written confirmation that the employee has been held accountable, that no Greenix representative will return to my home, and that this matter is taken seriously.

  

  Business Response

  Date: 06/18/2025

  Thank you for bringing this matter to our attention. We take all allegations of misconduct very seriously and are deeply concerned by the account youve shared. Upon learning of this incident, we conducted a thorough internal investigation and have taken appropriate action in line with our policies.
  While we are unable to share specific details regarding internal personnel matters, we can confirm that this situation has been addressed and that no Greenix representative will return to your home. We remain committed to maintaining the highest standards of professionalism and respect in every customer interaction.
  Thank you again for making us aware of your experience.

  Customer Answer

  Date: 06/19/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  *** *******

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  started on May ******* called greenix to come out to get rid of a mouse problem I was having on the interior of the house. They had a service man come out he set 3 traps and 1 tunnel in the front of the house nothing in the bedrooms.After he left I thought why pay them 399.99$ for mouse traps I can set traps. I called and canceled the interior service. I talk to guy name **** (Manager of billing )he said he would refund my money and give the interior service free and I could have them come back if I feel I need them to. I notice more mice droppings in the cabinets and the were eating everything left out like chips,bread, everything so I had to go buy plastic containers. So I called them and the sent a service man out on June ****** he came in and looked around at what the first guy had done he opened the the tunnel and the traps was upside down and not even set he took pictures. Then he look at around and found more things the first guy had done wrong. He called his supervisor. He was told I didn't have interior service took take the tunnel and leave glue traps. I sent a message to them and they don't want to do anything because I don't have interior service. I feel if the job was done right the first time I wouldn't be having these issues . I think they should come back out like it is the first visit and do it right.

  

  Business Response

  Date: 06/13/2025

  Thank you for bringing this matter to our attention. We understand how stressful rodent issues can be, and we truly appreciate this being brought to our attention. At Greenix, we take pride in providing thorough, professional service and in helping our customers maintain a pest and rodent free home.
  Weve spoken with ********* and have her scheduled for interior service this week to ensure her concerns are fully addressed. Our goal is always to deliver effective solutions and peace of mind, and were committed to making sure ********* receives the level of care and service she expects.

  Customer Answer

  Date: 06/13/2025

  [If you do not say why you are rejecting the company's response, BBB must close your compla
  Complaint: 23449423
  
  I am rejecting this response because: It doesn't state I have full interior service reinstated and not glue strips.
  
  Regards,
  
  ********* *******

  

  Business Response

  Date: 06/18/2025

  Thank you for your responsive. We can confirm that the service ********* is set to receive includes our intensive, weekly interior rodent service. This service includes the placement and monitoring of traps, not glue boards. 

  Customer Answer

  Date: 06/18/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ********* *******

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted greenix in April regarding a clover mites issue. The *** said he recommended the mosquito treatment for clover mites and I signed a contract for recurring service. When the tech came out he was not familiar with the mosquito spraying working for clover mites and said the general pest service would be better but I could call and change it if it didnt work. When I called a couple weeks later for another service, that *** said mosquito treatment didnt work for clover mites. She sent my call to someone else who confirmed and apologized. He said he would send a new contract for general pest and get a tech out.i never received a new contract and got a text on May 23rd saying they were coming to do mosquito spraying which I declined saying that was th wrong service. I called today and requested a refund as *** now gone with another company. The *** admitted he could see the issues in the notes but told me they would charge me the mosquito contract cancellation fee unless I had a vip visit where someone comes out to discuss what pest treatment is recommended. This was after I declined getting a free service as I found another company already to do clover mite services. I am very disappointed that despite recognizing the mistake in mid May and admitting to it in todays call, they will make me take time out of the workday to listen to a sales pitch and if I decline, which I will, he said I have to call back and then they will cancel the contract without a fee and consider refunding the erroneous April treatment.

  

  Business Response

  Date: 06/13/2025

  Thank you for bringing this to our matter attention. We understand ******** concerns and appreciate her sharing her experience. We are happy to confirm that contact has been made with ****** and an amicable resolution has been met. If there is anything further we can assist with, please dont hesitate to reach out to us directly.

  Customer Answer

  Date: 06/23/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ****** ****

• Initial Complaint

  Date:06/09/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for pest control service with Greenix in March 2025. The technician who enrolled me did not clearly explain that I was committing to a 12-month service agreement with a $299 early cancellation fee. Based on the conversation, I believed I was signing up for a flexible, cancel-anytime monthly service.After three months of service, I contacted Greenix to cancel. Only then was I informed of the $299 cancellation fee, which was a complete surprise. I expressed that I would not have signed had I known about this commitment. The representative then offered to reduce the fee to $199 "as a courtesy," which I felt pressured to accept just to exit the agreement.I have since reviewed the contract and acknowledge that the cancellation clause was included in the fine print. However, I believe the way this contract was presentedespecially the lack of verbal disclosure during enrollmentwas misleading and fell below acceptable standards for transparent business ********** goal is to report this issue so that future customers are clearly informed of any long-term commitments and penalties upfront, and that Greenix improves its sales and disclosure practices.

  

  Business Response

  Date: 06/13/2025

  Thank you for bringing this to our matter attention. We appreciate ******* providing his feedback and concerns. We are happy to confirm that contact has been made with ******* and an amicable resolution has been met. If there is anything further we can assist with, please dont hesitate to reach out to us directly.

  Customer Answer

  Date: 06/14/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ******* ****

• Initial Complaint

  Date:06/02/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have said many many times I did not want to signup for a subscription, they charged me anyway. I called and complained and they said they cancelled it and reimbursed. I check again this month and they CHARGED ME AGAIN. Complete scum of the earth scammers. They are scam artists disguised as pest control. They should be shut down.

  

  Business Response

  Date: 06/09/2025

  Thank you for bringing this matter to our attention. After reviewing our records, we can confirm that your account has been closed since June 3rd. We sincerely apologize for any delay or miscommunication in the status of your account. Any payments made in error have been refunded to the original payment method. If there are any additional questions or concerns, please don't hesitate to reach out to us. 

• Initial Complaint

  Date:06/02/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greenix sent a door-to-door salesman who proceeded to ignore a clear NO SOLICITING sign and then lied about being dyslexic. Which is disrespectful to people who really are, but also a bad look for the business.

  

  Business Response

  Date: 06/05/2025

  Thank you for bringing this to our attention. We appreciate you taking the time to share this feedback. While we cant speak to the specific details of this interaction, we take concerns like this seriously and have shared your comments internally with the appropriate team to ensure its addressed. Were committed to upholding respectful and professional conduct at all times, and we appreciate the opportunity to improve.
  

  Customer Answer

  Date: 06/08/2025

  
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint, provided action is actually taken as stated.
  
  Regards,
  
  M **** Leicester

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/18/2025 I called and spoke to someone advising that I wanted to cancel my service agreement. I was under the impression this was completed until I received application services on 5/22/2025. After I paid the bill, I called again to cancel service to the phone number provided ************ and was told I had to be transferred to another area and then placed on hold for 30+ minutes. I hung up and called again on 5/28/2025 to get after hours messaging. I travel extensively and work long hours I cannot stay on hold and/or continuously call. Per my original contract agreement dated 9/2021 I am able to cancel via phone, email or mail. I emailed Greenix on 5/27/2025 and again on 5/29/2025 expressing explicit desire to cancel my service to only get an email indicating I cannot cancel via email and must call. They make it next to impossible to cancel over the phone. I want this service cancelled without me having to carve out half a work day from my schedule to get on the phone with someone who is looking to convience me otherwise. There is nothing they can say to me for me to keep this service and I just want to cancel per my agreement that allows me to do so effective immediately.

  

  Business Response

  Date: 06/09/2025

  Thank you for bringing this matter to our attention. We apologize for any inconvenience that may have been experienced with our cancelation process. The requirement to call in to make changes to accounts is in place to ensure the primary account holder is the individual who is requesting to make these changes. To respect your time and wish to not be called, we have communicated the current status of your account via email. If you have any additional questions or concerns, please don't hesitate to reach out to us directly. 

  Customer Answer

  Date: 06/09/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  Chez ******

• Initial Complaint

  Date:06/02/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a Greenix customer since summer 2023 for pest **********************. In fall 2024, the Greenix technician up-sold me to add rodent boxes around the home which he had in his truck. Though we didn't have problems it was an easy add on the same day he was there anyway. He told me the price and I signed his cell phone device acknowledging the charge. In May 2025, I decided the service overall was not what I wanted and the one issue that I've had from the beginning had never been completely resolved. The rodent boxes were ugly and placed in visible places around the home. I called to cancel the service, now nearly 2 years since I started services with them (and..this was a continuation of service from the previous owner of this home; this was how I connected with Greenix in the first place). When I tried to cancel, which takes a while, I was informed that my quick signature on the driveway extended my contract with Greenix for BOTH pest and rodent control by another 12 months. This seems deceptive. First because it's not possible to read an entire contract while on a technician's phone in the driveway; I thought I was acknowledging the price. Second, a contract was never sent to me. In fact, I've never had any documents mailed to me from Greenix (and on the phone they claimed they didn't have my email address). $299 cancellation fee to cancel a contract I've had for nearly two years seems excessive. Unlike pest control, there is no "initial treatment" cost. The bait boxes sat just sat there and I'm not even sure if they were ever refilled; there may not have been need to do so. Overall, it's a deceptive practice at best and fails to acknowledge the longer term relationship. If they wanted to charge me some number of months of the $30 charge per month for bait boxes, at least that would be more intuitive than having put my pest control services under a new, extended contract period.

  

  Business Response

  Date: 06/09/2025

  Thank you for bringing this matter to our attention. Unfortunately, we have been unable to reach **** via phone, however we have communicated our resolution with him via voicemail.
  To clarify, when rodent control was added, the associated terms were reviewed and acknowledged through signature at the time of service. The cancellation fee aligns with the agreed upon terms. However, we understand ***** concerns and have worked to offer a fair resolution. We value his prior long standing relationship with Greenix and appreciate the opportunity to address his feedback.

  Customer Answer

  Date: 06/12/2025

  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint. I do object to the continued comment about a signed contract that extended my original pest control services. I was upsold on the driveway for an added service and was told I was signing - on a cell phone - to accept the new charges. It's not reasonable to consider this ample time/opportunity to review a lengthy contract. I suggest a new process be considered / implemented. That said, the business has refunded the money related to the cancellation and I have waited o respond until I saw the credit on my account. I consider the matter closed and we can all move on. 
  
  Regards,
  
  ******* (****) ******

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I am having issues with Greenix accepting the fact that I do not want their services any longer. Last year a tech came to my house and told me this was my last treatment for the contract that I signed and asked if I wanted to renew, I informed him that I no longer wanted services from them. I continued to allow the the automatic payments that agreed to until March of this year. After that point they continued to charge my card and will not acknowledge the fact that I have called, emailed, and returned texts stating that I am done with them. They kept trying to charge me $72 and now they write every day claiming I owe them $144. I will get a lawyer if necessary, but this has to stop.I want them to drop these fictitious charges and leave us alone.

  

  Business Response

  Date: 06/09/2025

  Thank you for bringing this matter to our attention. We apologize for any inconvenience **** *** have experienced with our services or cancelation policy. For reference, ****** agreement states "For your convenience, upon the expiration of the Initial Term, this Agreement will continue on a month-to-month basis and we will (i) continue to charge monthly Subscription Payments to your bank account or credit/debit card, and (ii) protect your home with **************** until you notify us that you would like to cancel your subscription by calling ************". Our records do not reflect a conversation between **** and an account manager in order to process any changes to his account. 

  At this time, we have communicated our proposed resolution with **** via email. We hope that this resolution displays our commitment to customer goodwill. If there are any additional questions or concerns please don't hesitate to reach out to us directly. 

  Customer Answer

  Date: 06/09/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 23394307
  
  I am rejecting this response because: I cancelled service over and over again. I also have emails from them. If they dont drop these fraudulent charges immediately I will contact my attorney and file a complaint with my local news.

  
  
  Regards,
  
  **** *********

  

  Business Response

  Date: 06/18/2025

  Thank you for your response. We have attempted to contact **** to inform him that the outstanding balance on his account has been removed. In addition, his account has been closed effective June 9th, 2025. If there are any additional questions or concerns, please don't hesitate to reach out to us directly. 

  Customer Answer

  Date: 06/18/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  **** *********