Complaints

This profile includes complaints for Greenix Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Greenix Pest Control has 31 locations, listed below.

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  Greenix Pest Control

  2230 Wilson Rd Columbus, OH 43228-9386

  
• 

  Greenix Pest Control

  1000 Taylor Station Rd Ste G Gahanna, OH 43230-6672

  
• 

  Greenix Pest Control

  699 Industrial Dr Middletown, DE 19709

  
• 

  Greenix Pest Control Dayton

  11 W. Monument Ave., Ste. 412 Dayton, OH 45402

  
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  Greenix Pest Control

  421 Fernhill Ave Fort Wayne, IN 46805

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/20/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The salesman lied to us in terms of the contract length. We were told in person that there was no contract and could terminate the service at any time we choose to, as the service is a charge by each treatment. He also said the other option was a 12 month contract, which we were lead to believe we were not participating in. Now we are moving and no longer need the service at our soon to be destination. My attempts to cancel my service were met with threats of a 200 dollar fee to terminate the contract early. The contract I was supposedly not under according to the salesman. The phone representative told that I should have read the contract before I signed it. Even after the explanation that we have sold our house and no longer have a viable reason or place to conduct pest control. We just want to end the service that we were told is not a contractual obligation, as we are moving.

  

  Business Response

  Date: 07/21/2022

  Thank you for calling in and providing the information necessary which allows us to cancel your account.

  Customer Answer

  Date: 07/21/2022

  I was able to have a phone representative confirm the cancellation of the account and no charges associated with it as well. I'm glad the issue was amended, as the service itself was satisfactory. The conditions of the contract was however predatory, untruthful, and seemingly unnecessary as the product and service technicians we're not an issue.
  
  Better Business Bureau:
  
  
  
  
  
  I accept the business's response to resolve this complaint.
  
  
  
  Regards,
  
  
  
  
  
  ***** *****

• Initial Complaint

  Date:07/20/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been Greenix customers since 2019. All was good until June 2022. After they were it our house 6-22, we noticed several insects and spiders around our back patio and it was obvious that our rodent boxes had not been checked. I contacted Greenix by email and they responded saying theyd make it right. I heard nothing further for several days. I then called and asked to cancel and be refunded for the 6-22 service. They said theyd have someone back out in a few days. A tech showed up in a few days but did nothing. I texted the tech and was told he left because no one was home and I was scheduled for interior treatment. We have never been set up for interior treatment.
  Again I called Greenix and was told a lead person would be here the next day. Late in the day no one has been here and I emailed Greenix, they replied confirming someone would be here today. No one every showed up a of 6:47pm.
  I want to cancel service with Greenix and I want a refund of the June 2022 billing since it is apparent that the treatment was not satisfactorily done that day.
  I have emailed and called Greenix way too many times to resolve the issue yet they just give me a runaround.
  They can pick up their rodent boxes on Monday 7-25. We will stack them at the end of the driveway.
  Ironically, Greenix has turned out to be a bigger pest than any we've had at our house.

  

  Business Response

  Date: 07/21/2022

  I see your account was already cancelled. I also see the appointment for the station removal on 7/25

   

  Thank you for contacting us, and providing the necessary information which allows me to issue the refund for the 6/22 service

  Customer Answer

  Date: 07/21/2022

  I am rejecting this response because: I would expect a refund of the June 2022 charges as well since the service was not properly performed. The poor service led to a lot of frustration and no resolution could be reached by Greenix.

  
  
  
  Regards,
  
  
  ***** *****

  

  Business Response

  Date: 07/21/2022

  Yes, that is what we are refunding.....the 6/22 service

• Initial Complaint

  Date:07/20/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Well I did hire Rise pest control to do my property for one year! Then I called and told them to stop my account! Well they continue to do my property and when I call they put me on hold until I eventually hang up after at least 20 minutes on hold! And refuse to stop my account ! I will not pay them and it’s border line THEFT and should be charged as such!!!!!

  

  Business Response

  Date: 07/21/2022

  I see you were in contact with an account manager yesterday. Let me know if there is anything else we can do for you

• Initial Complaint

  Date:07/18/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greenix was hired to provide pest control and prevention services inside my home. Never once did they enter my home and when they did, they never knocked on my door and only left a flyer outside telling me to buy another package for a rat problem that doesnt exist. My neighbour told me that the greenix employee only dusted my gutters with a broom and sprinkled pellets in my driveway. I was charged 600$ in one month for services and was promised a refund. No refund was issued, and i was charged to "exit the contract".

  

  Business Response

  Date: 07/25/2022

  Thank you for calling in and providing the necessary information to cancel your account and process the refund, we're sorry for the misunderstanding.

  See attachment

• Initial Complaint

  Date:07/15/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am lodging a complaint against Greenix Pest Control for lack of communication, creating inconvenience, and misleading their customer (myself in this case). I contacted Greenix during the week of July 11th requesting a re-servicing at a new property I purchased located at ** ******* ***** ** ***** ** *****. The Customer Service Representative informed me that they could have someone come out on July 14th. The technician never arrived and never notified me they were not coming. When I called Greenix back, they shared the technician was over-booked and would not be coming out so I was rescheduled for Friday, July 15th. It is now July 15th and no one has contacted me advising me they would be coming out today and when I reached out to Greenix they were unable/unwilling to help me.
  
  I think this creates a toxic customer experience, and I find it highly unacceptable that for a company persistent on keeping me as a regular client that they would enable this behavior. It's not okay and I would like some form of compensation for having my time wasted twice in the span of 48 hours.

  

  Business Response

  Date: 07/15/2022

  I just confirmed with my customer advocacy group that you are scheduled today. They called and left you a voicemail. We received this message from the BBB at 2:50 eastern time, and barring any unforeseen circumstances you will be serviced today. I listened to the phone call from yesterday and you said you would be home all day and anytime would be fine. 

• Initial Complaint

  Date:07/13/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The services provided never solved any problems I had. I had springtails which they promised they would remove. After contacting them several times I was promised additional treatments later to find they just moved up already scheduled treatments and charged me for them... which even once applied didn't solve my issue.After calling to cancel I was told that you cant simply cancel, that would be too easy. You'd have to cancel after the last date of service, 18 months from the last service. After asking for a date I could call to cancel, they weren't sure because the last treatment wouldn't be scheduled until a week prior to service. This is worse than a shady gym preying on the fact that most people wont remember to cancel within a certain window 18 months in the future on a date not yet decided.After getting more angry and just trying to cancel the whole thing, I was told I'd have to buy myself out of the contract for $250 dollars. My fault for not reading the fine print... but $170 months a quarter for services that don't work? $250 to buy out of a contract that I'm paying for services that do not work? The icing on the cake is that during one of the last email exchanges i had with them... i was told that Springtails were never a covered service...I decided to remove my credit card from their system after my last service (around april) and have confirmation via greenix that they did remove it from an autopay. However after deciding not to pay them the final bill in protest, they ran my credit card anyway. After asking who authorized this transaction, i was never heard from again despite multiple attempts to contact them. All i was told that was because i signed the contract, i was legally required to pay them. I'd argue that if a consumer asks to remove a card from a system, you should not be allowed to charge this unless i authorize this again. Horrible.

  

  Business Response

  Date: 07/13/2022

  Thanks you for contacting us and providing the information necessary to cancel your account. I'd be happy to discuss the situation with you and I'm sorry you feel like the agreement wasn't followed on our end. I've gone back and listened to all the calls you've made into our customer service center and I can see where there could be some confusion. I've also seen where they have tried to work with you to resolve the situation. If you'd like to discuss further please call into our customer service center and have them pull up you old account, have them read the last note, and they will get in touch with the Manager on duty to discuss the situation further. As a gesture of good will I have requested a refund on the charge you were protesting. 

  Customer Answer

  Date: 07/14/2022

  I am rejecting this response because: I have attempted multiple times to contact management and each time I am unable. There was no confusion. I was taken advantage of from the get go and locked into a contract that did not provide the services it promised.
  

  As of this time the refund promised has not been reflected on my credit card, but that is not a surprise as just about everything this company says and does seems to be false. If this company was serious about correcting errors it would refund the entire amount charged as services promised were never provided despite multiple complaints.

  I can’t even get straight answers as to how my credit card was charged after removing it from autopay. This is an unauthorized charge and despite me asking 3 or 4 times, I have not heard who authorized this charge.

  
  
  
  Regards,
  
  
  ***** ********

  

  Business Response

  Date: 07/14/2022

  The refund was submitted yesterday, (see attachment). It does take a few days to hit your account, unfortunately that's out of our control. As for the miscommunication I only have the written contract and the notes taken after calls to refer to, so I'm sorry if there was something said or communicated that was interpreted differently that was written on the contract.   

  Customer Answer

  Date: 07/15/2022

  I am rejecting this response because: this does not satisfy me in any way, nor does it take ownership of the issues at hand. I was taken advantage of by a business and forced to keep a contract. 

  
  

  I have about 5-10 emails through the year stating my frustration at the springtails not being treated (the entire reason I hired greenix). Only at the end of the contract did greenix email me back that springtails weren’t a covered service. If the sales rep wouldn’t have lied upfront stating he’d take care of the problem, I would never have signed a contract. Greenix response to my complaints were always to send someone back out to spray again, wanting more money to do so… this leads me to believe me the company knew upfront it was charging for a service it didn’t even provide… and only notified me when the contract was nearly up…why would the company want to keep coming out to treat my house if it knew it wouldn’t address the problem?

  
  

  
  
  
  Regards,
  
  
  ***** ********

• Initial Complaint

  Date:07/08/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I signed up with Greenix I was offered service for 69.00 a month and free rodent services as well as free mosquito services. When they came to treat each month they charged me 119.00 NOT 69.00. Also the service was NOT working. Our pests/insects were not reduced in any way. When contacting Greenix about this MULTIPLE times; spending at least an hour on the phone each time, the only thing I heard was "we will send someone to do a walk through and once the lack of pest reduction is documented we will let you out of your contract" I was told this 3 times and it never happened. When I called to say cancel my service they sent me a bill of 567.00, which they immediately 30 days later sent to a collection agency. This company is a SCAM, their product does not work and their customer service is AWFUL. They do not stand behind their promises and they are only out to take your money.

  

  Business Response

  Date: 07/08/2022

  I'm sorry for any misunderstanding that may have occurred. We have credited you for the cancellation fees and closed out everything in regards to your account.

• Initial Complaint

  Date:07/05/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to cancel this account for weeks. I can't get past the initial phone call and get through to an account manager, who are the only people who can cancel an account apparently. I am told I can't cancel via email. Every time I get put on hold and have spent up to 20 mins. waiting.

  

  Business Response

  Date: 07/06/2022

  I see notes on your account. It looks like you spoke with an account manager yesterday. Let me know if there is anything else we can do.

• Initial Complaint

  Date:07/05/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been using Greenix services for more than a year and have been very happy with it. However, I'm moving and want to cancel my services. When I call customer service, they tell me they can't cancel my service; that I have to speak with an account manager. Three times I've called and asked to be transferred to an account manager. The first time, I was on hold for about 15 minutes and gave up. The next time they said they could have someone call me back. I said okay, but no one ever did. The third time I was told they could transfer me but there is at least a 15 minute wait. I asked if I could speak to a manager. The rep said his manager was in a meeting. I asked if I could go online to cancel my account. The rep said he was not aware of that being an option; I needed to speak with someone. I asked if he would have his manager call me when I got out of my meeting. He said he would have him call me "if he was able." I just want to cancel my service. They have my credit card an have been automatically billing for services, and I have no way of cancelling that.

  

  Business Response

  Date: 07/05/2022

  It looks like you already got this taken care of, when I opened your account it was already cancelled.

  Customer Answer

  Date: 07/06/2022

  Better Business Bureau:
  
  
  After stating I was going to contact the BBB, it was amazing how quickly my service was cancelled without me having to speak with an Account Manager, as I was told, multiple times, was required to process the cancellation. I would have left as a happy, satisfied customer if they would have done that in the first place. And while I accept the business's response to resolve this complaint, I still can't believe how difficult they made it to cancel the service. NOT a good business practice if you want current customers to refer others.

  
  
  Regards,
  
  
  
  ******** ******