Complaints

This profile includes complaints for Greenix Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Greenix Pest Control has 31 locations, listed below.

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  Greenix Pest Control

  2230 Wilson Rd Columbus, OH 43228-9386

  
• 

  Greenix Pest Control

  2700 W 21st St Ste 11 Erie, PA 16506

  
• 

  Greenix Pest Control

  1730 Akron Peninsula Suite 106 Akron, OH 44313

  
• 

  Greenix Pest Control, LLC

  73 Cavalier Blvd Ste 134 Florence, KY 41042

  
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  Greenix Pest Control Dayton

  11 W. Monument Ave., Ste. 412 Dayton, OH 45402

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/28/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my account (with documentation on Greenix's website) on 5/8/2025. They refuse to allow cancellation, and state they are not able to cancel the account using whatever means you attempt to cancel. You call, and they state they have to transfer you, and then hang up; you text and they say you have to call; you upload documentation to their official website, and they act like it does not exist. Even with repeated unsolicited contact after this, and me clearly stating my account is canceled, they continue to bill me and claim that I will continue to be billed for a canceled account and no services rendered. (Account canceled at zero balance due). They are in violation of *** guidelines. This is going beyond bad business practice and moving into fraud.

  

  Business Response

  Date: 06/09/2025

  Thank you for bringing this matter to our attention. We have reviewed your account and can confirm that it is now closed. As outlined in your agreement, services and billing continue on a month-to-month basis after the initial term unless cancellation is requested via phone. We want to assure you that our procedures are fully aligned with applicable consumer protection guidelines and with the terms of the agreement provided at the time of sale. We appreciate your business and the opportunity to bring this matter to resolution.

• Initial Complaint

  Date:05/27/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Greenix and scheduled an appointment for one of their technicians to come to my house for a rodent problem. I was already skeptical about their service because they said that they don't fill holes inside the home, and instead they focus on the perimeter of the house. So the technician comes and finishes his service by laying traps. At this point, I was paying a monthly fee of $60/month. After about a month, I noticed nothing changed. So when they wanted to make another appointment, I told them that I wanted to cancel the contract because their service was horrible. The manager told me that if i wanted to cancel the contract that I had to pay or the charge is going to collections. I will not be bullied into continuing a service that I'm not satisfied with. I will not pay for a missing a payment on a contact that I want broken. Their service is horrible. There customer service agents and managers overstep their boundaries and this is not a good company. This company should be sued because they are taking advantage of people.

  

  Business Response

  Date: 06/03/2025

  Thank you for bringing this matter to our attention. Our rodent program is designed to work in stages, building a protective barrier around the home with each recurring service. It is important to note that full effectiveness typically becomes noticeable after multiple visits.
  For additional clarity, the agreement ******* enrolled in includes a cancellation fee if services are ended before the initial term and outside of the right of rescission period.
  At this time, we have communicated our proposed resolution with ******* via email. We truly regret that we didnt have the opportunity to show you the results we strive for with our full program, and we wish you the best in finding a solution that meets your needs.

  Customer Answer

  Date: 06/10/2025

  BBB called the consumer using an automated calling system.  The consumer replied with a text message  with the number 1 indicating that their complaint was resolved and could be closed - see below for details:

  **************

  ******, ******* 23374367

  Greenix Pest Control

  Jun 10, 2025 11:31 AM

  
  

• Initial Complaint

  Date:05/27/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We completed an 18 month service contract with Greenix that started in September and theyve billed us twice for month to month service since the 18 months are now up.I try to call and they put you on hold and tell you cancellations can only be done by account managers. A service agent received a text from me and told me hed pass the cancellation on, but were still being charged and billed. This is so frustrating. We have worked with our credit card company to block and deny Greenix from continuing to charge us monthly and it has worked. Now Greenix called and said we have an overdue balance. They have a cancellation date for month to month service and a mediation agreement in the contract you sign on entering the 18 month service and emails and login attempts through the login portal do not seem to work. Im happy to have texts and anything else that will help resolve this issue. Technicians performing services and signing up were fine, but the whole discontinuing service aspect is becoming a nightmare. We do not want to spend $69.99 a month for service nor do we want to spend $0.99 for the same service per month. We need money in our budget for a new roof and a 16 year old daughter who will need a car, insurance, and gas money in August when she can drive solo. Im submitting this via my phone without relevant supporting documentation that I can send - initial contract and other data you think is necessary to go with it.

  

  Business Response

  Date: 06/09/2025

  Thank you for bringing this matter to our attention. We have reviewed ****** account and can confirm that the concerns were addressed and resolved on 5/29 during a call between **** and an account manager. The account now reflects the agreed upon resolution and cancellation. We appreciate the opportunity to clarify and ensure this matter was fully addressed.

  Customer Answer

  Date: 06/09/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  **** *******

• Initial Complaint

  Date:05/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On three separate occasions in a row I scheduled service appointments through *******. I was given confirmed dates and told a technician would arrivebut no one ever showed up. I received no call, no update, and no explanation. These appointments simply passed without any communication, and no one followed up.There is no way to schedule or rectify issues through their website. ******* requires all communication to go through their call center, which is often unresponsive and ineffective. As a customer, youre stuck in a loopunable to get service, unable to cancel, and unable to get in touch with anyone who can help.Despite not receiving service, ******* continues to charge monthly fees. I was explicitly told when I signed up that I could cancel at any time, but no one mentioned any kind of cancellation fee. The process is made deliberately confusing and difficult.Greenex has made it both extremely difficult to receive the service and extremely difficult to stop being charged for it. Their approach to customer service and transparency is deeply flawed, and I believe others should be warned before doing business with them.

  

  Business Response

  Date: 05/28/2025

  We appreciate this matter being brought to our attention. We sincerely apologize for any frustration and confusion encountered. After reviewing ******* account, we identified a breakdown in communication and a lapse in our internal processes that impacted her experience. Please know that this issue has been formally addressed with the appropriate teams to ensure clear communication moving forward.
  That said, our records do show that services were completed at the appropriate frequency on 3/21, 4/30, and 5/27. We understand, however, that the lack of confirmation or updates surrounding those visits may have made it feel otherwise, and were truly sorry for any inconvenience this has caused.
  If ***** would like to discuss her experience further, wed be happy to connect. Please feel free to return our call at the extension provided in the voicemail we left. We appreciate the feedback and the opportunity to improve.

• Initial Complaint

  Date:05/21/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a customer and used their service for a couple of years. I want to cancel the service. I sent an email on 4/26/25. After many days, I received a response that I have to call to cancel. I replied that my written cancelation is sufficient. Many more days pass and they wrote that I must call. I tried to do so several times but they have no answering service and you cant leave a message. I finally spoke with someone on 5/20. She took my info and looked at my account but said she was the wrong person and I needed to talk with someone else. They continue to harass me with texts and emails claiming my account is not closed. This is ridiculous. They refuse to close my account and refuse to stop contacting me. And they threaten that they will keep coming. This is harassment and bullying and needs to stop.

  

  Business Response

  Date: 05/27/2025

  Thank you for bringing this matter to our attention.  We sincerely apologize for any frustration or inconvenience caused due to our cancellation process.
  Our cancellation policy does require a phone call from the account holder in order to close an account. This policy is in place to help protect the privacy and identity of our customers, ensuring that only authorized individuals can make changes to their accounts.
  We appreciate ******** patience throughout this process, and we can confirm that his account was officially closed on 5/23. He should no longer receive any further communication from us.

  Customer Answer

  Date: 05/27/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ****** ******

• Initial Complaint

  Date:05/15/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Per our contract with Greenix (attached) page 2, paragraph 4: During the Initial Term, Greenix reserves the right to increase the price of Customer's Subscription Payment. In the event Greenix increases the price of the Customer's Subscription Payment during the Initial Term, Customer may cancel this Agreement at anytime thereafter without incurring the Cancellation Fee described in this Agreement. Our Term began on 9MAY2024, the date signed, and the Initial Term runs for 24 months, ending 8MAY2026. The price increase took effect March 2025 which is within the Initial contract.Greenix raised our rate which permits us to cancel at anytime without charge, per the contract. Black and white, legally binding signed contract. Instead of obiding by the contract, Greenix would now like to renegotiate in an attempt to keep our business. We get it, the price only increased a few dollars however the contract does not discern between an amount and simply states a price increase which has occurred. All we were seeking was a refund of our most recent paid month since they won't be providing service when we paid for it, and the cancelation fee to be waived as the contract states. We would additionally like to file a complaint upon the business as the first ********* ******, was very unprofessional. In the middle of assisting my wife he said he had to go deal with other customers, further illustrating how little they care for the customer. Also mentioned as an account manager, he has no manager. We come from the business world, everyone has a manager. All they did was talk amongst fellow account managers to come to a consensus that the cancellation fee would stay. If all account managers at this business agree, then thats insinuates none of them can read a contract and all of them accept going against a legally binding document. How many other customers are being negatively impacted by that sort of mentality? It needs fixed.299 cancellation + 72 *********** + tax

  

  Business Response

  Date: 05/22/2025

  Thank you for bringing this matter to our attention. We take ********* concerns seriously and are committed to improving our customers experience. We are pleased to report that our team has made contact with ******* and reached an amicable resolution. If there are any other questions or concerns, please don't hesitate to reach out to us directly. 

  Customer Answer

  Date: 05/22/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint. The customer support team was hassle-free with upholding the contract and meeting our expectations. Very pleasant to work with. 
  
  Regards,
  
  ******* ****

• Initial Complaint

  Date:05/15/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began with them in March 2025. I told them I needed stink bugs, lady bugs and cockroashes removed from the outside. They said it would be $500-$600. When they came out, the price was twice as much because the cockroach was different than described. I paid an additional $535. They guaranteed it would resolve the cockroach problem. My father and I watched them spray three basseboards of three rooms in the home. They were gone quickly. They returned once a week for  amonth. 

  In less than 30 days, I'm pulling live cockroachs off the walls of my house during the day. I called and requested a refund as I have cockroaches. 

  I was on the phone for a couple of hours with them. The whole experience has been dismall from teh service, to the customer service. I spoke with ***** and *******, neither of whom would transfer my call to a supervisor.  

  They offered to return. I told them I did not have any confidence in the service and would prefer a refund. They offered a partial refund, but declined the $535. 

  

  Business Response

  Date: 05/19/2025

  Thank you for bringing this matter to our attention. Weve completed a thorough review of ******* account and service history. As stated, **** issued a full refund for the annual pest control services, even though the initial service was completed. However, were unable to refund the $535 associated with the German ***** Plan. All four scheduled treatments for that plan were completed as agreed, and per the first clause of that service agreement, the German ***** Plan does not come with any guarantees or warranties due to the nature of the pest. We have attached ******* German ***** agreement as well as a copy of his service history for reference. Additionally, ******* account was previously closed without the application of an early termination fee, typically associated with the action of ending annual pest control services before the initial term of the agreement has been fulfilled. This decision was made due to his overall dissatisfaction and as a gesture of goodwill. We firmly believe that we have taken substantial steps to reach an amicable resolution in this matter, and unfortunately we are unable to assist in monetary compensation any further. 

• Initial Complaint

  Date:05/15/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5-9-2025 I agreed to hire Greenix to rid my house of ants. They said they would charge me $59.40 (includes tax) for 12 months and they would make four quarterly payments. The salesman told me, verbally, that they would treat the lawn, to "get the queen." **** technician arrived May **************************** rodent traps (there is no evidence of rodents) and he said he would have to charge extra to treat the lawn. I sent the technician away before he did anything and called the company immediately and canceled. They said the $59.40 that was pending would be refunded and should come off my account right away. On 5-15-2025 the charge had processed and there was no refund and when I called again, they said they had refunded me with "a coupon" for future services. Now they say they will refund the amount to my bank account, but that it will take ***** days. Given that they appear to be incapable of honesty, I don't trust them to refund the amount and I worry that they will keep charging me month after month. How is it that, given the high volume of complaints against this company, they earn a BBB A+ rating?

  

  Business Response

  Date: 05/21/2025

  We appreciate the opportunity to clarify this matter. While we regret that your experience did not meet expectations, we can confirm that no services were rendered during the May 12th visit, and a full refund of $59.40 was issued back to your original form of payment that same day, May 12, 2025.
  We are remorseful for any potential miscommunication. ********* account reflects that a coupon was not issued in place of a refund. Our records show prompt handling of your cancellation and refund request, in accordance with our policies.
  Greenix holds an A+ BBB rating due to our commitment to customer service, ethical business practices, and swift resolution of concerns. We are confident that the actions taken in this case reflect that commitment.

• Initial Complaint

  Date:05/15/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account # : ******* Signed up for pest ********************** service on 5/13/25 for service to deal with underground wasps. ****** to a yearly contract with the first treatment costing $99. On 5/14 the technician came and contradicted the type of service the *** said I needed. He then told me he would do the service which involved using what was like a leaf blower. I was here and that did not happen. Called company on 5/15 to cancel and get refunded for the service. They cancelled but would not refund the money charged to my card.

  

  Business Response

  Date: 05/22/2025

  Thank you for bringing this matter to our attention. We understand the frustration that can be caused by conflicting information and apologize for any inconvenience. We are committed to ensuring a positive experience for our customers and have communicated our proposed resolution with *** via email. If there are any additional questions or concerns, please don't hesitate to reach out to us directly. 

• Initial Complaint

  Date:05/13/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date of original contract July 2024 - July 2025 only 4 times a year.January 2025 greenix comes out talks to my husband and changes original contract to Jan. 2025 to Dec. 2025 with charges of $74.00 each month which he did not mention monthly charge change. My husband thought this was an extension of original contract. I Called Greenex to cancel and they offered me 2 months free, third month $69.00 and fee to cancel $299.00. I refused to accept this offer. I want a complete cancellation from them as of May 20, 2025 with no other fees or charges.

  

  Business Response

  Date: 05/19/2025

  We appreciate this matter being brought to our attention. While we hold all of our employees to the expectation to thoroughly discuss agreement terms, we regret any misunderstanding that may have occurred during ******** experience. After a thorough review of their account, we have communicated the details of our proposed resolution with them via email. If there are any additional questions or concerns, please don't hesitate to reach out to us directly.