Complaints

This profile includes complaints for Greenix Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Greenix Pest Control

  2230 Wilson Rd Columbus, OH 43228-9386

  
• 

  Greenix Pest Control

  1000 Taylor Station Rd Ste G Gahanna, OH 43230-6672

  
• 

  Greenix Pest Control

  2700 W 21st St Ste 11 Erie, PA 16506

  
• 

  Greenix Pest Control

  300 Delaware Ave Ste 2215 Wilmington, DE 19801

  
• 

  Greenix Pest Control

  1730 Akron Peninsula Suite 106 Akron, OH 44313

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/12/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told that the service was quarterly and i would on be charged 70 for applications. I was signed up for a 70 monthly 2 year subscribtion. No mention was made of the 2 year contract or monthly payments. I had to pay 300 to get out of the contract. I feel the salesman was intentionally misleading because of my age.

  

  Business Response

  Date: 08/16/2024

  Thank you for bringing this matter to our attention. We appreciate the opportunity to address these concerns and take all feedback seriously. Our proposed resolution has been communicated with Candy via email. If there are any additional questions or concerns, please don't hesitate to contact us directly. 

  Customer Answer

  Date: 08/27/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:08/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/6/2024 a representative of Greenix came to the door, opened the screen door and tried turning the door handle. My three middle school children were home and were all scared. One called me while another called the police. After realizing the door was locked, the employee walked around the house spraying chemicals, including around my organic garden beds. My boyfriend got home while he was still on the premise prior to the police. The guy stated there was a contract. I have owned this house for one year and 8 months. I did not sign up or pay for service. He said the previous owner had service. When my boyfriend called the customer service number, the initial employee claimed that there was never service at this address. A police report was filed and I also called customer support where I was told that the previous owner did have service. However, I never approved any person on my property or to spray chemicals around my house and the fact that he jiggled the handle is outrageous. I want reimbursement for the plants, loss of organic produce and time.

  

  Business Response

  Date: 08/12/2024

  Thank you for bringing this matter to our attention. We have confirmed that this is being resolved with the assistance of our claims department. We will continue to monitor the progress of the matter to ensure a satisfactory resolution is met. 

  Customer Answer

  Date: 08/12/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22104283
  
  I am rejecting this response because: 

  despite having a claim opened for nearly a week, I have not gotten anywhere with the company to get closer to a resolution. They are trying to state that the employee didnt spray my plants. Their website specifically states that they spray 3 up and 3 out from the foundation of the house. My garden beds are within that limit and I have sent pictures proving this to be the case. Additionally, airborne and soil contamination from being so close is absolutely a concern. My garden is organic and *** worked very hard and invested a lot of time and money to feed my family organic vegetables, fruits and herbs. 
  
  Regards,
  
  *****************************

  

  Business Response

  Date: 08/22/2024

  Hello, as stated previously we are unable to resolve this matter through the mediation process provided by the BBB. It is crucial that these matters are processed through our claims department to ensure we are adhering to the protocols outlined by our insurance agencies. We do apologize that we are unable to be of further assistance. However, we have confirmed that the claim is still open and we are actively working towards a resolution.

  Customer Answer

  Date: 08/29/2024

   

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22104283
  
  I am rejecting this response because: 

  I have not received any effort from the company claims department to get this remedied. There has been no follow up from them telling me what they are doing to resolve or where they are in the process for transparency.
  
  
  
  Regards,
  
  *****************************

  

  Business Response

  Date: 09/11/2024

  As stated previously, any issues related to claims cannot be processed or resolved through the BBBs resolution platform. Per our company policy, all claims-related matters must be handled exclusively through our dedicated ****************** As this is a separate entity from our customer relation / support department, we are unable to interfere with the results of that process. 

• Initial Complaint

  Date:08/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When they come out to sell you the service it's a lie from that point on. I feel totally ripped off and lied too. When they come out the most time they spend is walking to your door then they walk around your house and leave. What a scam this company should be ashamed.

  

  Business Response

  Date: 08/12/2024

  Thank you for bringing this matter to our attention. We appreciate the opportunity to assist with these concerns, however we have been unable to reach the customer. We would appreciate if a preferred time and date to speak with ******** could be provided. 

• Initial Complaint

  Date:08/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They came out for flea and tick removal. They charged me but did a horrible job. Still being attacked by fleas. The charged me for the service and then charges me for cancelling the account. I want a refund for both.

  

  Business Response

  Date: 08/09/2024

  Thank you for bringing this matter to our attention. We have communicated our proposed resolution with ********. However, we understand that she may not be satisfied with our decision. We have included the service records pertaining to her, which support our decision to not provide a full refund for services provided. We genuinely apologize for any dissatisfaction and appreciate the opportunity to address these concerns. 

  Customer Answer

  Date: 08/12/2024

  The company contacted me and said they are willing to refund the cancel fee. I told her I wasnt satisfied. They never did the job!  I cant prove it other than the fleas were still there. There was no signs of them doing anything. 

  

  Business Response

  Date: 08/23/2024

  We truly apologize for any dissatisfaction ******** experienced in regard to the results of the service. As stated previously, we are unable to provide a full refund for the interior service due to service being rendered. We previously provided documentation detailing the service provided as well as the amount of time spent on services. We did provide a refund for the early termination fee as a gesture of goodwill. 

  Customer Answer

  Date: 08/27/2024

  They DID NOT do anything. They refused to do the basement and attic. When we got home we were covered with fleas. We hired another company and they did get rid of the fleas. They even said the previous company did nothing. 
  why am I paying for a service that wasnt done??

  

  Business Response

  Date: 09/11/2024

  While we acknowledge and empathize with ********** concerns, our stance on the matter has not waivered. Unfortunately, we are unable to provide a refund to the extent of ********** request due to services being rendered. On July 23rd, ******** enrolled in a 12-month agreement for ****, Tick, ******** services. Due to the agreement being closed prematurely, she was charged an early termination fee. We have refunded the early termination fee in the amount of $249.00. Any additional refunds are not applicable in this matter, and we have detailed our reasoning behind this decision in previous correspondence within this complaint.

• Initial Complaint

  Date:08/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 4th a greenix door to door solicitor rang our doorbell. He introduced himself and I asked him to provide his village issued solicitor's permit which by our ordinances he is required to do. He did not have one, I informed him of our village ordinance requirements and told him he cannot legally solicit door to door without one snd that if he continued that I would call law enforcement. He told me that he would go up the street to retrieve his car and leave. 10 minutes later I saw him approach a neighbor's home, I asked him if he was testing me, this quickly turned into a shouting match with him being very disrespectful. A complaint was filed with the local police and a complaint will be filed with the village administrator. Greenix needs to be aware and follow the laws of the areas in which they solicit.

  

  Business Response

  Date: 08/08/2024

  Thank you for bringing this matter to our attention. We work closely with the managers over our sales regions to assure they obtain the required permits and licenses. We can assure you that this information has been relayed to them and will be addressed accordingly. If you have any additional questions or concerns, please don’t hesitate to contact us directly. 

  Customer Answer

  Date: 08/16/2024

  I am rejecting this response because: The answer is lip service only.  After reviewing previous complaints not just within BBB, it seems this company is more interested in sales than compliance.  This does not appear to be a serious commitment..
  
  
  
  Regards,
  
  
  ***** *****

• Initial Complaint

  Date:08/01/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a fraudulent company. I initially called them in May 2024 for a mouse problem. The *** informed me that any mice that take their bait, get disoriented and die outside the house. Techs arrived some time later and informed us that this is not true, and that the mice take the bait back in the house, where they die. We would not have agreed to their services otherwise. The *** also informed me that I would incur a $37 quarterly fee, never mentioned a $250 cancellation fee, and never gave me an actual agreement to view (this was all over the phone). However, Ive been charged monthly, incurred a $250 cancellation fee (which wasnt mentioned on initial call), and sent an agreement highlighting the cancellation fee, but I did not review / sign agreement.This is a fraudulent company at best. They will lie and cheat you out of your money.

  

  Business Response

  Date: 08/06/2024

  Thank you for bringing this matter to our attention. We genuinely apologize for any inconvenience that has occurred. We have thoroughly reviewed ******'s account and have additional information pertinent to provide clarity to the BBB. We have included the section of the initial sales call where billing frequency was discussed. We have also confirmed that the agreement, which included information regarding the early termination fee, was sent to ******'s email address at the time of sale. We strive to maintain transparency in all of our transactions and find this feedback extremely valuable. We have also communicated our proposed resolution with ****** via email at this time. 

  Customer Answer

  Date: 08/07/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22078133
  
  I am rejecting this response because: 

  see attached screenshot, which shows the exact email address and time included in Greenixs screenshot. This written agreement was sent to me AFTER the phone; not during, so I could review the terms. In other words, I did not have any knowledge of this written agreement until after the phone call.

  Also, Greenixs screenshot states that I signed the agreement. I did NOT sign any agreement, so unless you can prove I added my signature, that is fraud, and I will take legal action UNLESS you literally just admit you were wrong.

  Lastly, send me a copy of the audio call so I verify the frequency of payment terms.

  Regards,
  
  *******************

  

  Business Response

  Date: 08/21/2024

  Hello, we are still investigating the validity of ******'s agreement and are requesting additional time to resolve this complaint.

  

  Business Response

  Date: 08/30/2024

  We appreciate the opportunity to further assist ********** in this matter. Unfortunately, we are unable to upload audio files through the BBB's resolution portal. We also do not provide customers directly with internal call recordings due to safety and privacy concerns for our employees.  Although our stance on the position has not wavered, we are refunding an additional one month of billing as a gesture of goodwill. Please let us know if there are any additional questions or concerns. 

• Initial Complaint

  Date:07/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* claimed that my service was done and completed when in face it wasnt. I called customer service and asked if I had proof. I work from home and was home all day, have 3 cameras that surround my house (tech was never spotted), never received a text back fro technician when I asked what time service was completed. This has happened multiple times in the past when I get a text saying the tech will be here today and they never show. At least the last 6 scheduled visits. I always have to call and chase them down to get rescheduled. Despite many attempts to make aware of this same consistent issue it NEVER gets resolved or any solution what so ever is made. Then when I do get ahold of someone I am the one that gets pushed out another week or more to actually get the treatment I already paid for. Why cant they come out the next day to make it right? 6 straight times at least! At this point Id just like the service that I already paid for this month actually taken care off (since I already paid!) and then to cancel my contract with no penalty or cancelation fee. Enough is enough. This company is probably the worst company Ive ever had to deal with and only the 2nd company I actually took the time for to file a BBB complaint I. That past 25 years.

  

  Business Response

  Date: 08/05/2024

  Thank you for bringing this matter to our attention. We have been attempting to reach ******* and are awaiting him to return our call. We are also currently investigating the validity of his claims in the form of reviewing our dash cam footage and our service professionals tracked locations. We plan to provide this information the BBB once we have concluded this investigation. 

  Customer Answer

  Date: 08/06/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22074011
  
  I am rejecting this response because: 

  Spoke to a representative yesterday and they confirmed the accuracy of my complaint after submitting evidence from my cameras (with timestamps) that the tech and vehicle were never here when they said they were. Even despite that they would not allow me to cancel my contract without penalty. They did however issue a refund for the last monthly payment and are sending a different tech out later this week to treat my property.

  I will not accept this complaint as complete until I see consistency for the next couple scheduled visits as I am always the one pushed off of the schedule and rescheduled for a later date for the past handful of visits. While they are attempting to make it right I will have to wait and see since only time will tell. Unfortunately, one potential good scheduled visit this month will not convince me that they have rectified the consistent neglect of my complaints and prior scheduled visits.

  Regards,
  
  *****************************

• Initial Complaint

  Date:07/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greenix is a mosquito pest control company that cannot show up at their designated time schedule appointments, nor do they complete their task. When they do get here, give me attitude, and then I still have mosquitoes fleas and ticks products do not work. The guarantee behind the product is **** and void, and there is no management to call me back for any kind of satisfaction. they dont show up for scheduled appointments. If they do show up, they take their picture in my driveway say they completed the task and leave without doing their job. Ive called several times to ask to talk to management and Ive been given the runaround through customer service have smart mouth, technicians, young technicians, who dont have a clue .

  Customer Answer

  Date: 08/01/2024

  Greenix pest control, who I hired to spray my property for mosquitoes fleas and ticks neglected to do their job, efficiently and effectively so I am requesting all fees returned to me

  

  Business Response

  Date: 08/02/2024

  Hello, we are requesting additional time in order to provide documentation to the BBB in regards to communication we have received from this customer that we believe will support our position for the resolution of this complaint.

  

  Business Response

  Date: 08/09/2024

  Thank you for bringing this matter to our attention. After a thorough review of ********'s account and the services provided, we have determined that our team completed all appointments as per the service agreement. Documentation of these visits, including time-stamped records and detailed reports, have been attached for reference. In regards to rescheduled appointments, our service professionals followed the standard protocols when rescheduling services due to animals being in the service area. 
  We are unable to process any refunds due to these services being provided. We would also like to bring to the attention of the BBB interactions that ******** had with our team that led us to the decision to close her account before this complaint was filed. We take the treatment of our employees very seriously and strive to maintain a respectful and professional environment for both our customers and staff. Unfortunately, the verbal nature of some of the interactions led us to make the difficult decision to close her account. We are unable to attach these files to this complaint, however we would be willing to provide these recordings to BBB through another medium if necessary. 

  Customer Answer

  Date: 08/19/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22064443
  
  I am rejecting this response because:

  The company did not complete the sprays of my property as agreed in the contract. I had several employees come tell me they werent gonna do their job and take a picture and leave which I can confirm with my ring cameras I can also provide ring camera evidence of not completing, the entirety of the property that I was told was done. I am requesting all monies collected be refunded to me due to inability to complete the job. I dont believe that its fair that I pay for services that were not fully rendered. I called and made several complaints , without any resolve or satisfaction due to these reasons, I would like a full refund. Furthermore, their products were backed by a guarantee or your money back due to my unsatisfaction and inability of them to complete their job. I want my money back.
  
  Regards,
  
  ***************************

  

  Business Response

  Date: 08/29/2024

  While we empathize with ********'s concerns, we are still unable to provide a complete refund. As stated previously, we have confirmed that three services were completed in their entirety, one of which was a complementary reservice. As a gesture of goodwill, we previously closed ********'s account without the application of an early termination fee. Also, coupons were applied to her account while it was still active, covering one full service. Thus, ******** was only charged for one out of three services. We place the utmost importance on meeting fair resolutions with our customers and apologize for any frustration.

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/29/24:
  
  Despite a “No Solicitation” sign, a Greenix sales rep knocked on our door and rang our doorbell in the middle of the afternoon. (We did not answer.) A handful of hours later, he came back. I was outside and as he was coming up the driveway, I told him “no thank you,” but he continued to start on his pitch. I told him I wasn’t interested FIVE more times and he still insisted on giving me his pitch. (“I’ll be really quick. I only want to talk about…” is what he kept saying before I would cut him off.) I had to walk away to get him to leave. And as he was on his way down the driveway, he glared at me and said “unbelievable.” He was aggressive, rude, an unprofessional. When someone tells you they aren’t interested or to go away, those wishes need to be respected. Others in the neighborhood reported the same experience.

  

  Business Response

  Date: 08/02/2024

  Thank you for bringing this matter to our attention. Here at Greenix, we are committed to upholding professionalism and courtesy in all our interactions. We appreciate this feedback and can assure you that you will not receive any additional visits from our representatives. 

  Customer Answer

  Date: 08/07/2024

  I accept the business's response to resolve this complaint.
  
  
  
  Regards,
  
  
  
  **** ******

• Initial Complaint

  Date:07/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sales rep sold the service saying they can get rid if pest including snakes. I told him I was happy with my current service. He finally after 45 minutes of sales talk convinced me to try them saying if any issues happen you call they come right out even next day to take care of. I had snakes again and the datw they cod come back was 8 days later . I said I need someone tomorrow like I was told when I signed up. Finally got a 12 noon appt next day. I left work early got home and no one ever showed up nor did they call. I called them and said I was very disappointed and wanted to stop services since they didn't show up or call the guy transferred me to an account rep who did all of his sales bs and convinced me to give them another try so I said ok. I asked how quick can they get out here? The initial 1st call was Monday July 15th, 2nd call 16th after they didn't show then the next appt was for Thursday between 8 and 9 am. I told them I have to be to work at so they have to be here as I would alreadybe late. He promised, assured, over and over that they would and they would make this right for me. THEY NEVER SHOWED UP OR CALLED AGAIN!!! I'm done with them and called and told them to cancel. I have no idea how they stay in business. The guy said he was going charge me a cancelation fee of 249.I told him I didn't break the the contract you did when you made appts and never showed or called I'm done. He even listened to the conversation of them telling me about my appts.

  

  Business Response

  Date: 07/27/2024

  Thank you for bringing this matter to our attention. We regret to hear of the dissatisfaction that occurred. At Greenix, we place customer satisfaction as our top priority. We are pleased to confirm that a satisfactory resolution has been reached. If there are any additional questions or concerns, please dont hesitate to contact us directly.