Complaints

This profile includes complaints for Greenix Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Greenix Pest Control has 31 locations, listed below.

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  Greenix Pest Control

  2230 Wilson Rd Columbus, OH 43228-9386

  
• 

  Greenix Pest Control Centerville

  934 Senate Dr Centerville, OH 45459

  
• 

  Greenix Pest Control

  421 Fernhill Ave Fort Wayne, IN 46805

  
• 

  Greenix Pest Control

  251 N Rose St 227 Kalamazoo, MI 49007

• 

  Greenix Pest Control

  300 Main St Lafayette, IN 47901

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/05/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent an email on June 5, 2023 to cancel my services and stop my automatic payment withdrawals. I originally signed up for a year contract and this was a year. The automatic payments were stopped so I assumed everything was canceled. On August 5, a technician came and treated for various insects, rodents, fleas and ticks and sent me a bill for $237. I have written to them and said I am not paying because I canceled service!

  

  Business Response

  Date: 08/09/2023

  We appreciate this matter being brought to our attention, ******. Above all, we apologize for any inconvenience you've experienced. Here at Greenix, we are continuously working to improve and perfect our current policies. Your experience reflects many faults in our current cancelation process. We can confirm your account has been closed and the outstanding charge has been removed. We will not attempt to render any further services or process any payments. If you have any further questions or concerns, please don't hesitate to reach out to us. 

  Customer Answer

  Date: 08/11/2023

  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  ****** *******

• Initial Complaint

  Date:08/02/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had a technician come to the house for roach problem. Said it would cost $99. Okay. Wanted my son to do a contract. Told them no. Had them sign papers for the service they had provided that day. Never sent him any paperwork stating we were under contract for any amount of time. Didn't even send a bill for the $99. Had to call and ask for it. Found out today that since they didn't call within 3 days they were automatically put under contract. Now he has to pay $249 just to get out of a contract he told them he didn't want in the first place.

  

  Business Response

  Date: 08/09/2023

  We appreciate this matter being brought to our attention. We are eager to resolve your concerns in a timely manner. Unfortunately, we have been unable to reach you. We are unable to locate your sons account with the information provided. Once we have the necessary information such as the service address and account holder name, we will be pleased to close the account and waive the cancelation fee.

  Customer Answer

  Date: 08/14/2023

  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  ********* ****

• Initial Complaint

  Date:08/01/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A salesman representing Greenix Pest Control came to our house. He described their service as including rodent control, as we had with our previous provider. We signed a contract. When the service began it became evident that rodent control was not happening. I inquired, and was told that I could sign up for rodent control, at an additional cost.
  I told them I had been sold a deal including rodent control. They said it was not included. A few months later I needed to cancel my credit card and have it replaced (for an unrelated issue). I did not update my info with Greenix, hoping they would now revisit my complaint. I've texted them my proposal, either cancel my service without penalty or provide the rodent control at no additional cost. They have called, but I want to keep our communications in writing (texting) so I can avoid the issue I have already had with them. They have threatened to send this to collections.

  

  Business Response

  Date: 08/07/2023

  Thank you for bringing this matter to our attention, *****. We sincerely apologize for any miscommunication. We understand how unpleasant this experience must have been for you. Our customer’s satisfaction is our top priority, and we are truly sorry that it hasn’t been demonstrated to you. We are eager to resolve your concerns and improve your experience with us. At this time, we have applied a coupon to your account to remove the outstanding balance of $85.98. We have also added a complimentary rodent baiting subscription to your account for the duration of 12 months. This service will be completed every 90 days over the course of a year at no extra cost. You are currently scheduled for your initial rodent baiting service on 8/10/2023. Again, we are so sorry for any inconvenience. If you have any further questions or concerns, please don't hesitate to reach out to us.

  Customer Answer

  Date: 08/18/2023

  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  ***** *******

• Initial Complaint

  Date:07/31/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a service with Greenix to remove rodents from my home on 05/22/2023. I was told that the technician would “Clean up the mice’s nesting areas and spray to keep new mice from coming to my yard and home, track down the mice in my house for removal, as well as use poison and traps inside and out side of my house and the technician will come out weekly for $149 for the first treatment, $39/week for the 2nd month and $39/ month for the next 10 months and the technician will come out weekly for the for the first few treatments, then monthly. “I paid the $39 to sign up for the treatment and $149 for the initial treatment. The tech came out 1 time on 05/25/2023 only to put down traps inside the house and poison outside the house. He didn’t fulfill the complete service that I signed up for. I tried to contact the company, I was sent to an automated system. Greenix has been billing me for $39 monthly but I turned my card off because I wasn’t satisfied with their services, an account manager by the name of Kayla called me early July, apologized for my inconvenience, refunded me the $149 because they never returned for the contracted service and she stated that she “cancelled my service, and offered me a free VIP service.” I accepted the offer, after a rescheduled appointment and after talking to another account manager, a tech came to my house for the VIP treatment, looked around, handed my husband new traps and left. I’ve explained to 3 different account managers that these traps are not working and to please let me out of my contract. They keep telling me that they will give me the same VIP treatment for free and if I want to cancel, I have to pay over $200. This is not right or fair. They didn’t hold up their end of the contract but expect to continue to get paid. The calls are recorded so every conversation that I’ve had with this company is in their files.

  

  Business Response

  Date: 08/03/2023

  Thank you for bringing this matter to our attention, ******. We are so sorry for the inconvenience that you have experienced. We realize there must have been a miscommunication regarding what our rodent baiting services entail. We acknowledge how frustrating this must have been for you. We will do our best to correct the situation as soon as possible to ensure this does not happen again. We are eager to resolve your concerns in a timely manner. At this time, we have closed your account, waiving the cancelation fee. A coupon has been applied to your account to remove the outstanding balance of $78.00. We hope you can accept our sincerest apologies. Thank you for your patience and understanding.

• Initial Complaint

  Date:07/29/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The salesperson set me up with a quarterly program. When the tech showed up they did not enter my home. They did not fog my back yard. They did not fog my front yard. They sprayed chemical on my sidewalk and left. After several weeks of attempting to contact this company i have been hung up on every time. The website gave me a number to a completely different pest control service. I have surveillance footage of the tech not doing the agreed upon service. I have been turned into collections with no way of disputing or canceling my lack of service.

  

  Business Response

  Date: 08/02/2023

  Thank you for bringing this matter to our attention, ******. Your concerns are very important to us and are something that we take seriously. We sincerely apologize for the inconvenience and miscommunication. We can assure you we will be conducting an internal investigation into the claim of service not being properly performed. In hopes to resolve these issues, we have fully closed your account, waiving the cancelation fee. We have also removed your information from our collections department. We extend our sincerest apologies. If you have any further questions or concerns, please don't hesitate to reach out to us.

• Initial Complaint

  Date:07/28/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was sold on a Monthly service and free reapplications, after first treatment yard was so bad with bugs we could not use it. Contacted Tech as informed to schedule reservice. No follow up from Tech. Called the hot line where I was informed that the service was next scheduled for Oct 14th - escalated to Account manager "Andy" - who said services where every 90 days and another service was every other month. I am billed monthly but not getting service. On the website the flea / tick service states it is monthly. On the phone with Andy who refused to escalate to his manager and have asked for them to cancel my account and refund my initial application fee and I am getting the run around - been on hold 30 minutes while they review the account. Was informed they will cancel my account but will not issue a refund - this is unacceptable as I was sold one thing and it was not delivered so this is a classic case of fraud. I would like a refund for the initial application.

  

  Business Response

  Date: 07/31/2023

  Thank you for sharing your concerns with us, ****. We sincerely apologize for any miscommunication. We place a high priority on effective communication, and we regret that this was not represented in your experience. We have various service plans that offer tick flea and mosquito every 30 days or every 45 days. We would have been happy to adjust your plan to receive this service every 30 days, rather then every 45 days. Due to your account already being closed, we are processing a refund for the initial charge of $149.00. You can expect to see these funds within 7-14 business days, depending on your financial institution. Again, we are so sorry that we did not meet your expectations. If you have any further questions or concerns, please don't hesitate to reach out to us.

  Customer Answer

  Date: 08/01/2023

  I accept the business's response to resolve this complaint as long as they follow through on the refund 
  
  Regards,
  
  
  
  ******* ******

• Initial Complaint

  Date:07/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been unhappy with the service provided to me as I have had mole/mice damage at my home and yard several months after I have started service. Ants keep reoccurring in areas that were treated so products are not working. Techs spend about 5 minutes at my property not taking the time needed to do a thorough job. I do not feel like I should pay a cancellation fee if the service isn't working for me and would like a free cancellation and 3 months refunded to my account since I have had to use my own products to combat pest issues. On top of all of this the sales person was very pushy to get me to sign up and talked me into more than what I wanted.
  Greenix account - 431652
  Thanks

  

  Business Response

  Date: 07/31/2023

  Thank you for sharing your experience with us, ****. We are so sorry to hear that we did not provide world class service to you. Here at Greenix, we are committed to providing satisfaction to all of our customers. We appreciate your feedback and plan to use it to improve our current procedures. In hopes to resolve your concerns, we have closed your account, waiving the cancelation fee. Since you will not receive your quarterly service for July, we are processing a refund for three months worth of payments, totaling $128.85. You can expect to see these funds returned to the card on file within 7-14 business days, depending on your financial institution. Again, we sincerely apologize our services did not meet your expectations. If you have any further questions or concerns, please don't hesitate to reach out to us.

  Customer Answer

  Date: 08/07/2023

  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  **** *******

• Initial Complaint

  Date:07/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was promised a service better than my existing one with more visits. Also that my Carpenter ants would go away. Since I switched to Greenix my mosquito population is horrible, I had to schedule an appointment with pests control because the ants got so bad and was unable to have my daughters grad party. I’ve tried canceling my services twice now and have reached out through email even and no responses back. I’m upset because I was billed $80.53 for a service that I did not get nor did they come monthly like he said. And when they did come they completed it immediately and no results. Now I’m going to have to pay double to get Tru Green back. And then I got threatened with a fee for canceling in some paperwork after he told me he wouldn’t charge me anything if I was not happy with the service. This place is a fraud and it was like I paid for 2 services and got no results. To top it off I was lied to for a sale and I was ignored when writing the company twice through emails. DO NOT USE THIS COMPANY, STICK WITH ********.

  

  Business Response

  Date: 07/31/2023

  Thank you for sharing your concerns with us, *******. We sincerely apologize for any miscommunication from our sales representative. Your subscription was set for quarterly pest control service and Tick Flea and Mosquito service completed every 45 days. The majority of our service plans are set up on monthly billing, to ensure payment for future services. We regret that this information was not thoroughly explained to you. We are currently processing a refund in the amount of $80.35. You can expect to see these funds returned to the card on file within 7-14 business days, depending on your financial institution. We have also closed your account, waiving the cancelation fee. We greatly appreciate your patience in this matter. If you have any further questions or concerns, please don't hesitate to reach out to us. 

  Customer Answer

  Date: 07/31/2023

  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  ******* ******

• Initial Complaint

  Date:07/26/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An obnoxious and pushy sales person showed up unsolicited several times at my house trying to sell services. I repeatedly told him I wasn't going to commit and he kept coming back. He then signed my name to several contracts without my permission ("to get the ball rolling") and sent a service tech to my house. This same guy was escorted from our neighborhood by police because of so many complaints of him harassing people at their homes. I would never do business with this company and people should be on notice that he is signing their names unauthorized, obligating them to contracts and services to which they never committed.

  

  Business Response

  Date: 07/27/2023

  We appreciate this matter being brought to our attention, ****. We understand your frustrations and apologize for any inconvenience. Your experience is extremely troubling to us and we are eager to correct this. We have reviewed your accounts, and can confirm they have been canceled. We did not process any payment and will not render any services. We can assure you this feedback will be used to conduct a thorough investigation into the matter. If you have any further questions or concerns, please don't hesitate to reach out to us.

  Customer Answer

  Date: 07/29/2023

  I am rejecting this response because: I have an email confirmation that you charged my credit card for a service I never approved, so your note saying I was never charged is false.  I also reject your response that you are troubled by my report; given the endless number of complaints about shady sales tactics and sales people who trespass and cajole people, this is a trend not an outlier.  Your sales person harassed me at my house, kept returning after being told not to come back, was soliciting on property that specifically has no solicitation allowed (I told him this several times and yet he kept returning), and committed signature forgery on a contract.  The same sales person had to be escorted by police out of our neighborhood due to multiple complaints about his aggressive and unwelcome tactics.  Your platitudes about being bothered by my report don't really alleviate any of my issues, especially the criminal behavior of your salesperson.
  
  
  
  Regards,
  
  
  **** ***

  

  Business Response

  Date: 07/31/2023

  Thank you for your response, ****. First and foremost, we appreciate your experience with our door-to-door sales representative being brought to our attention. We sincerely apologize for the discomfort and frustration caused by our representative's visit. We can assure you his actions are deeply concerning to us and do not align with our company values. We understand that this is not the level of professionalism you expect from us, and we take full responsibility. We are so sorry the burden of navigating this unpleasant experience has been unfairly placed upon you. We are coordinating efforts with both our sales and operations branches to ensure proper protocols are in place to prevent these types of situations from occurring in the future. After further review, we do see that one charge in the amount of 89.00 was submitted on 7/26. A refund request for this payment was processed on 7/28, and you can expect to see those funds returned within 7-10 business days, depending on your financial institution. We have also removed your credit card from our system entirely. We are continuously working with our sales representatives and third party companies to improve our door to door sales policies and procedures. If you have any further questions or concerns, please don't hesitate to reach out to us.

• Initial Complaint

  Date:07/26/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our family called Greenix to help solve our problem of bugs in our house on 6/26/23. Our family and their company both had verbally agreed that we would only do a one day treatment and pay for that. The employee knew we did not want the year subscription as we repeatedly said we did not want it. The employee went ahead and had my wife sign on his iPad, stating it was for the one day treatment, but in fact was the contract to the yearly subscription. Very sneaky and inconsiderate not outlining what you are having a person sign. Now that my wife signed the yearly contract, thinking it was the one day treatment, we are now stuck paying $56 a month/one year or do a $260 cancellation fee. when we went to call the company, the lady said “we’ll you signed the contract”.

  

  Business Response

  Date: 10/13/2023

  Thank you for sharing your concerns with us, *****. We deeply regret any miscommunication that may have occurred during your initial contact with us. Our intention is always to provide clear and transparent information to our customers, and it appears that we fell short in this instance. Also, it is disappointing to hear that you felt the response from our customer service representative was not accommodating. We take full responsibility for any frustration you may have encountered during your conversation with our team. We will reinforce our commitment to clear communication with our customers, ensuring that all details of service agreements are explained comprehensively. We have communicated our proposed resolution with you via email and voicemail. Once again, we apologize for any inconvenience, and thank you for bringing this matter to our attention. We appreciate your understanding and look forward to resolving this situation to your satisfaction.
  
  

  

  Business Response

  Date: 10/30/2023

  Thank you for your response, *****. We understand your hesitancy in resolving the complaint until you have received your refund. We are pleased to confirm that you spoke with a member of our team today, confirming that you received your refund. If you have any further questions or concerns, please don't hesitate to reach out to us. 

  Customer Answer

  Date: 11/01/2023

  With the refund of our cancellation fee we would like to close this dispute. 

  
  

  I will say please be careful with this company as if it were not for you guys, the company is very deceitful and dishonest. I greatly appreciate your help with this matter. This company snakes a lot of people.