Reviews
This profile includes reviews for Plunkett's Pest Control, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 18 Customer Reviews
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Review fromMarc G
Date: 08/02/2023
5 starsMarc G
Date: 08/02/2023
R*** was very professional and took the time to thoroughly explain what he would be doing as well as what to expect going forward with regards to treating the hornets in my yard.
Plunkett's Pest Control, Inc.
Date: 08/07/2023
Hi ****,
Thank you for the positive review!
Customer Experience Manager, Plunkett's Pest ControlReview fromDavid M
Date: 07/13/2023
1 starDavid M
Date: 07/13/2023
Kailyn was so rude! She called my wife names when she didn’t understand the information she was given and proceeded to hang up on her face! I would not recommend the Fridley location!Plunkett's Pest Control, Inc.
Date: 07/27/2023
Hello *****,I'm so sorry to hear of this experience. That sounds truly awful, and we do not condone that kind of language or behavior from our staff. Upon receiving this review, it was immediately escalated to our ************** Manager - who manages all of our ************** Representatives, including the employee you mentioned. At **********, we record all of our calls with clients. Our CSR Manager told me she had already spoken with you and received possible phone numbers to reference with our database of recorded calls. Unfortunately, we could not find the call you referenced in any of that specific employee's call records, nor could we find any calls from the phone numbers you provided. Do you have another phone number we could search with? We take claims like this very seriously, so please do not hesitate to contact our office with any other information you may have that could help us investigate this matter. In the meantime, we will continue with our own internal investigation.Thank you,-Director of Client Experience, ********** Pest Control **************Review fromJ. T.
Date: 05/22/2023
1 starJ. T.
Date: 05/22/2023
Gave me a service I did not order. And billed me and got paid before I even knew what they had done. Said I'm under contract. What contract. Stay away from these people. I'm now filing a claim with the Minnesota Attorney general's office. This company knows they did me wrong.Plunkett's Pest Control, Inc.
Date: 07/27/2023
Hello ****,After reading your review, we escalated this to the area Supervisor. You and ****** discussed why you were unhappy with our services (i.e., your previous technician called before servicing, and your new technician was unaware of this practice and serviced your account without contacting you beforehand). As agreed upon with the area supervisor, you have been issued a credit for your next service, and your current technician will call before any future service visits. We hope that this is a satisfactory resolution. If there is anything else we can do, please do not hesitate to contact our office. Thank you for your business!-Director of Customer Experience, ********** Pest ********************** **************.J. T.
Date: 07/28/2023
All problems have been 100 percent resolved at this time. I am pleased with the outcome.Review fromKate S
Date: 05/12/2023
5 starsKate S
Date: 05/12/2023
My experience with ********** has been great. Through trial and error I eventually turned to ********** for problems with mice in my attic and ants and spiders entering my house near the foundation. I am no longer concerned with these issues. *** L routinely arrives to take care of these problems. He is an asset to the company because of his work ethic and his very pleasant personality.Plunkett's Pest Control, Inc.
Date: 11/17/2023
Hi ****,
Thank you very much for the positive review. We're glad your mice issue is under control. You complete satisfaction is our goal! Thank you for the business.
- ********** Pest ControlReview fromChristine B
Date: 03/16/2023
5 starsSuperior service! ************** **** went above and beyond. We have never used a pest control service and we were very pleased with our first experience! We will recommend Plunketts to our friends and family!Review fromJ. R.
Date: 11/15/2022
1 starJ. R.
Date: 11/15/2022
This company was referred to me by a ***** who used them a few years ago to rid his roof ***** of squirrels as well as block the access hole....and was charged between $300-$400. 3 years later I requested a quote for the same issue on a smaller house and was quoted $2,260. There is no way I'm going to pay that kind of money to get rid of a few squirrels and block a couple holes in the roof line above my porch. ********** work quality reputation seems great....but what happened to the pricing? Was I quoted this amount because the technician just didn't want the job? I'm at a loss. On top of this, I was charged $98 for the visit.Plunkett's Pest Control, Inc.
Date: 07/14/2023
Hello ****,I'm sorry to hear that you were not happy with our services. It sounds like this transaction was between you and our wildlife division, *******************************. Wildlife and pest control services are different in pricing, as the jobs are very different. By the amount your friend charged ($300-$400), I know he was talking simply about trapping and not trapping and exclusion work. What went into that quote was an estimate for the trapping series and a quote for exclusion work, which by nature can become pricier as that involves the cost of materials to fix things, like the holes in your roof line. By fixing this, you are eliminating the chances that the squirrels will come back and re-nest within your roof again. While exclusion work is not required for us to trap, we cannot guarantee that your squirrels will not return once we remove them without the holes being patched. Had you gone through with the trapping and exclusion work, the $98.00 inspection fee would have been deducted from your final total. I completely understand how frustrating receiving a quote for more than you expected is. I'm sorry we could not help you in this instance. If there is anything we can do to help you in the future, please don't hesitate to reach back out to us.-Director of Customer Experience, ********** Pest **********************, **************.J. R.
Date: 07/17/2023
I appreciate your responsebut you still havent addressed why trapping a few squirrels and closing a hole above my porch about the size of a softball would cost $2,200. If you are serious about wanting to make it right with me, send out someone else to take a look at the situation and provide a reasonable estimate. Thank you.Review fromC. H.
Date: 10/23/2022
1 starC. H.
Date: 10/23/2022
I give them no stars. My first time ever being sprayed for fall invaders on my townhouse.which consists of 2 outside walls and an upstairs deck for $242.00. First time I called to report seeing boxelders and Stink bugs crawling outside with a few creeping into my home. The person I spoke to blew me off. I called 3 more times in the following 6 weeks and twice I was promised a technician would call and the last time a supervisor would call. There was never any contact and Im continuing to kill or head off boxelders, Asian beetles and Stink bugs.Plunkett's Pest Control, Inc.
Date: 11/21/2022
Hello *********,I'm sorry to hear that you were not happy with our services. We try to always do right by our customers, and I'm sorry we fell short here. According to our records, it does look like a technician came to your home to spray again free of charge on 10/26/22. I hope that this has taken care of your problem. If not, please do not hesitate to reach back out to our offices.-Director of Client Experience, ********** Pest Control, **************C. H.
Date: 11/22/2022
My home was not sprayed again on October 26th. The date you quote is nearly 2 months from the date my home was 1st treated. I was never contacted by anyone and there is no evidence of any spraying that was done.as evidence of overspray on windows or dead insects outside. At the very least I would have had notice of Pest Control posted. The boxelders and stink bugs along with asian beetles have continued to show up on a daily basis inside my home. I shudder what spring will be like once theyve overwintered in the cracks and siding. Someone in the ******* ** office is trying to cover their tracks since I called there on four occasions concerned about the invasion inside my house beginning in September. My concerns were ignored. I believe a refund is in order.Plunkett's Pest Control, Inc.
Date: 08/10/2023
Hello *********,We sincerely apologize for your experience here. We always try to give our customers the best experience possible, but it sounds like we fell short here. We have issued you a refund for the service from 2022, and you should see it appear in your account within 5-7 business days. Please don't hesitate to contact us if there is anything more we can do.-Director of Client Experience, ********** Pest Control **************Review fromSue D
Date: 10/19/2022
5 stars*** is so friendly and makes sure he does a thorough job.
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