Complaints

This profile includes complaints for Woda Cooper Companies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Woda Cooper Companies, Inc. has 232 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Woda Cooper Companies, Inc.

  500 S Front St Fl 10 Columbus, OH 43215-7619

  
• 

  Woda Cooper Companies, Inc.

  113 S Main St Wshngtn Ct Hs, OH 43160-2207

  
• 

  Woda Cooper Companies, Inc.

  1001 Atcheson St Columbus, OH 43203-3528

  
• 

  Woda Cooper Companies, Inc.

  33 W Morrill Ave. Columbus, OH 43207

  
• 

  Woda Cooper Companies, Inc.

  1001 E Main St Newark, OH 43055-8966

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October started having issues with HVAC unit. Crew came out and said it needed defrosted. ( It was inoperable) they added coolant and left. Started working but then would not shut off. Repeatedly reported it to maintenance and management. In December it stopped working again, tech came out and said there is a leak. He turned on "Emergency heat mode" to bypass non working heat pump. Said it was a temporary fix and that ****** would be back out. That was the 6th. It is now the 30th. I have gotten yelled at on the phone by the manager for calling the emergency maintenance line , at the request of the trustee( I was in the office with her when management called). Management set up an appointment back on the 19th only for them to not show up and she never got with me until I made that phone call to emergency maintenance. I have contacted several HVAC companies that have all said the same thing, emergency heat is not a substitute for a properly functioning unit, it is rather taxing to the existing unit and can cause damage, it is very expensive, it should never be used in long term scenarios. I am approaching day 30 and I now have a light bill of 800 dollars. I am being ignored by management and just told that it is out of her hands and it's being handled in the manner in which it should be handled. I am disabled, and in poor health. The electricity is as much as my rent. This should have been fixed. She told me "Emergency heat is heat!!!!" She come off very abrasive and I do not appreciate the way she speaks down to me., and I fear retaliation.I have plenty of receipts and records of my correspondence. I just want to be able to enjoy my home again. It is getting colder and it's a struggle to keep it warm in here, plus my lights are starting to flicker and my circuit breaker trips at times, and nothing is being done. My case advocate told me to file a complaint since I see no resolution in sight.

  

  Business Response

  Date: 01/15/2025

  One of our regional managers reached out to Ms. ****** last night. A **** contractor is scheduled to address the issue. Please email ****************** if this has not been addressed in the timeline provided by the regional manager. 

  WC Customer Service

  Customer Answer

  Date: 01/15/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22748856
  
  I am rejecting this response because: No one from management reached out to me last night or any other night. I did receive an email regarding a 1 star review that I had left. As a matter of fact I reached out to management today for a status update, I was told the same thing, it's out of their hands and there is no date when my Hvac unit will be fixed. I beleive they have me confused with another tenant that was without heat yesterday 1/14/25. They fixed her heat. I am still freezing. Also not of my other issues were adressed.
  
  Regards,
  
  ****** ******

• Initial Complaint

  Date:12/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been in the application phase with "brockbridge landing" since OCT 2023, Its now December 2024, and still have not been giving a lease. after going back and fourth submitting endless documents I was approved for a 3bed 2.5 bath in April 2024. Due to delays in construction, they began to request the same documents to update my application as if i wasn't approved. Every time I submit whatever they are requesting they respond requesting something completely different to which seemingly is never ending. At the end of November i was shown my unit and asked if i would be accepting it, the unit they have me assigned to is the only unit in the entire property without its own designated parking, and the quality of the unit was poorly finished. I was told it was that unit or none, so giving no choice i agreed to accept the unit. Construction is now complete, yet i still have not been giving a lease or move in date, they claimed they were only awaiting verification from one of my banks so to avoid further delay i closed that account. Now they have asked for 2 months stubs, in addition to the 12 that i've already submitted and want me to sign a self cert. form for a rideshare business mentioned on my 2022 taxes, that generates $0 income currently. I am hesitant to provide further info giving i havent even been presented with a lease to sign

  

  Business Response

  Date: 01/14/2025

  Mr. ******* is interested in a specific type of unit that requires additional compliance restrictions and paperwork. Additionally, construction delays have meant that some paperwork was expired and needed to be resubmitted. Unfortunately, these are not company rulesthese are federal and state rules that cannot be bypassed. 

  Due to the sensitive nature of the personal information contained in the applications, we cannot go into more detail in a public forum. We are actively still working on his paperwork.

• Initial Complaint

  Date:12/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of ******************************* in ******, ** on November 12, 2024. I left the unit spotless and the only thing needing replacing was one blind. I gave the office more than a months notice on move out and paid the full month of November because I was told I would be prorated. I had a walk through with the property managers on November 12th after turning keys in and they told me I left the place in easy turn over condition. The manager told me that corporate would make final decision on deposit refund, but I have yet to hear from or receive any letter or check from them. I paid $838 a month in rent and that was the amount of the deposit as well. I never paid rent late and paid full out of my own pocket.

  

  Business Response

  Date: 01/15/2025

  Ms. *******,

  I apologize for the delay in your refund. We reviewed your files and have reissued the check. It was mailed yesterday. Please email ****************** if you haven't received it within a few days and our corporate customer support team will follow up. 

  Customer Answer

  Date: 01/15/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ********* *******

• Initial Complaint

  Date:11/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September 29, 2023 My family moved out of CityView Place apartments. The walk-through was successful with no damage reported on the report. My family has not received their refund and is well over the timeframe allowed to receive the refund. We have the walk-through letter and no response from the apartment complex since the move out.

  

  Business Response

  Date: 01/14/2025

  If you haven't yet received your expected refund, can you please provide the name on the lease? We will collect the relevant details for you. 

  WC Customer Service

  Customer Answer

  Date: 01/15/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22611161
  
  I am rejecting this response because: 
  
  Regards,
  
  ******* *****

• Initial Complaint

  Date:11/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 7 2024 I moved n to ***************** in ********* Wv, I got approved for a utility check and I would receive it monthly. I haven't received none everytime I ask about the women in the office say they'll email someone and get back at me and I have never heard from anyone. I leave voice mails but never hear from anyone.

  

  Business Response

  Date: 11/25/2024

  According to our records, this problem has been resolved and check has been issued. Please email ****************** if this is incorrect or there is any outstanding issues.

  -WC Customer Service

• Initial Complaint

  Date:10/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I completed an application on October 15, 2024. Woda Cooper Companies, Inc. (WCC)does not have any secure options to transmit application information to them. So I created a method for mine. Although the manager received everything she needed, she refused to process my application because she will only accept it if I put myself at high risk for identity theft. I asked for her supervisor since she does not recognize or understand the ** theft risk of her actions despite being a manager. She refused. So, I am here to reach someone higher up at *** that understands and follows best practices.

  

  Business Response

  Date: 11/01/2024

  Ms. ********,

  Can you please provide the community at which you were applying so our corporate customer service team can look into the issue? 

  -WC Customer Service

  Customer Answer

  Date: 11/07/2024

  They are just asking a question and not responding yet. Please tell them *********************. That it's written on the top of my app.

  

  Business Response

  Date: 12/03/2024

  The community in question doesn't allow for faxed applications. They accept in-person applications, emailed copies, or mailed in applications. Ms. ******** asked for her emailed information not to be forwarded internally. This was not something the community manager could agree to because applications have information that goes to several departments, including accounting and compliance, and is subject to review by the community manager's superiors.

  According to our records, no application fee was ever submitted. I'm unclear on the alternate means of secure message transmission Ms. ******** says she invented, but regardless of the method, we don't accept applications without application fees and we cannot "process [her] application with a received date of October 15, 2024" her desired resolutionwhen we never received this fee.

  It seems like there were communications challenges on both sides of this issue, so please email the corporate customer service team at ****************** if the stated course of events above isn't accurate, if an application fee was paid, or if we are misunderstanding the situation. We'll review any clarifications or evidence Ms. ******** provides and ensure it is congruent with WC policies and procedures. We'll take any actions to correct the situation if this wasn't the case. 

  Thank you.

  WC Customer Service

• Initial Complaint

  Date:09/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This apartment complex is woefully mismanaged and will not respond to basic fixes. This was a new construction as of June 2024, but basic things have fallen apart and the complex will do nothing. My daughters shower faucet broke, and although we have reminded management weekly, nothing has been done after more than a month Theres been electrical issues all over the complex, even dangerous ones. Our apartment had an outlet throwing sparks. After two months of trying to get the complex to fix it, I ended up having someone else do it on my own dime because it was very obviously a safety issue. Then theres the little things: toilet paper roll holders installed incorrectly, sawdust was lying everywhere when we moved in, and most major of these issues: they cant get us signed up for rent cafe, which means we cant get online to enter support tickets or get things fixed or even pay rent. Again, weve tried to get this fixed but management just says Ill look into it. Its been months now Ive never felt so taken advantage of by a buisness. This is shameful.

  

  Business Response

  Date: 09/20/2024

  Mr. *****,

  Thank you for reaching out. We want to make sure we get any issues that exist settled as quickly as possible. As you may know, we recently made a senior management change the the area and are in the process of hiring a new maintenance professional. I believe you'll see the results of these changes fairly quickly. 

  According to our records, your login issue was solved recently. Please correct me if that is not correct. 

  Are you able to reach out to ****************** with details of the electrical issue? That could potentially be a serious situation that we want to make sure was properly resolved. 

  In terms of the other issues, we are working with some outside teams to get them investigated and solved. 

• Initial Complaint

  Date:09/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into this apartment complex in June of 2023. My lease renewal was due June of 2024, and they will not give me a lease to sign. They have sent me multiple letters saying I would be evicted for failure to recertify. They filed a court hearing, and made statements that I've failed to cooperate. I've sent them every form and statement they have request since I was first told to recertify back in March of 2024. They will not give me a lease and keep telling me it's still pending review. When asked why they were going to take me to court for failure to recertify when I've given them everything they have asked for, they said it's their policy. They have been evicting people constantly, and they're unresponsive and never in the office. They take people's money, but say rent wasn't paid and send a notice of eviction. The property managers don't take care of the property, and falsify statements made to corporate. They had multiple occasions of gas leaks in the units resulting in residents calling the fire department.

  

  Business Response

  Date: 09/17/2024

  The manager that ************ was dealing with is no longer with our company. Our team has cleared up the misunderstanding with ************ and she is signing a new lease today. If there are any remaining issues, please reach out to *******************

  Customer Answer

  Date: 09/17/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:08/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dec ******* I reported faulty water heater to manager. Said shed send handyman to fix and it never happened. June 29, 2024 reported the heater had completely quit producing hot water. No response. I have constantly text and asked for this to be fixed and its more than 5 weeks later and I have no hot water. I get told someone will be out, they never show. I am the only one trying to communicate l cant get the manager to act like a professional and keep me updated. Aug ****** manager has covid but will try to contact a contractor. I was told this apartment has 75 open work orders. Its a single building and maybe 50 apartments.

  

  Business Response

  Date: 09/17/2024

  After several visits from various technicians to diagnose the issue, Ms. ***** had a new hot water heater installed on 7/19/2024. We feel this matter is resolved and we dont know any current issues with the water heater. If there are additional issues, please email ****************** so we can follow up. Thank you.
  
   

• Initial Complaint

  Date:08/02/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I AM NOT LIABLE FOR THIS DEBT WITH GREEN GLEN APARTMENTS. I DO NOT HAVE A CONTRACT WITH NATIONAL CREDIT SYSTEMS. THEY DID NOT PROVIDE WITH THE ORIGINAL CONTRACT AS REQUESTED.

  

  Business Response

  Date: 08/20/2024

  ***** *******

  Can you please give us the details of what the charge was so we can investigate it? 

  -WC Customer Service