Complaints

This profile includes complaints for Woda Cooper Companies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Woda Cooper Companies, Inc.

  500 S Front St Fl 10 Columbus, OH 43215-7619

  
• 

  Woda Cooper Companies, Inc.

  113 S Main St Wshngtn Ct Hs, OH 43160-2207

  
• 

  Woda Cooper Companies, Inc.

  1001 Atcheson St Columbus, OH 43203-3528

  
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  Woda Cooper Companies, Inc.

  33 W Morrill Ave. Columbus, OH 43207

  
• 

  Woda Cooper Companies, Inc.

  1001 E Main St Newark, OH 43055-8966

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/31/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May 2024, my fiance put in his rental application to move in with me at **********************. Everything went smoothly until his bank was to fax over info directly to Woda Cooper. The info was to be faxed to the corporate office and then they would send it to my property manager. His bank has sent the forms over not once, but twice. My property manager still has not received it from the main office. She can not accept the form from my fiance, only directly from the bank to Woda. The property manager has been absolutely wonderful during this, and I have no complaints with her or how she has dealt with anything. She has been nothing but friendly and ********** complaint is with Woda Cooper and the **************** My fiance has no criminal record and no reason to be denied to move in here with me. Why is it taking 3 months for a form to make it across town to the property manager that has been sent twice? ************ has confirmed they have faxed the forms twice and the fax # they sent it to. We have confirmed that fax # with my property manager. We don't have the income to be paying rent 2 places. This is creating financial and emotional stress on both of us. He can't leave his current residence out of fear he won't be able to move in because this form can't seem to make it to the property manager, and so he would risk being homeless. Meanwhile, I really need help with paying bills and rent, but since he is paying rent elsewhere, he doesn't have the money to help me. So now I have to worry I'll be evicted.I have called Woda Cooper multiple times. No one ever answers. I have left multiple messages and sent emails. He has called and left messages. No one ever calls back or emails any response. Again, I want to say that my property manager has been great. She has answered all of our questions, returned phone calls, followed up, and done everything possible on her end. She has done a great job. It is the *************** that my complaint is with.

  

  Business Response

  Date: 09/17/2024

  Ms. ******* is a current resident so the issues are already resolved. Please reach out to ****************** for further assistance.

• Initial Complaint

  Date:07/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The new property is under poor management has been under poor management for approximately six months or more. The property has declined on the interior and exterior. For example at this time apartment 306 is currently without hot water in the shower at times. The waterless tankless system has been serviced over six times and no one has the credentials to fix it. Management staff and maintenance are unable to resolve the issue. ******* ******* and approximately three other property managers along with property manager supervisor along with ******* ******* all have been notified over the past six .This has been ongoing for months and is CURRENTLY unresolved. This has been ongoing for approximately six months, I would like to speak to someone in regards to many concerns and complaints in regards to management in this company. Ive reached out to the properties direct director of the company ******* ******* and the problem persist. I need to speak with the owner. I would like to inform him how his properties is being ran, and how the tenants are being treated in the building .

  

  Business Response

  Date: 07/25/2024

  Some of the delay in this process occurred because Ms. **** was extremely rude to the **** contractor hired to solve the problemadmitting to our staff that she yelled at and asked the professional to leave for being "too young" and "not knowledgable" despite working for a reputable ************ with all relevant qualifications. 
  
  While this unit is NOT without hot waterit simply has a more limited amount than usualour team has replaced and serviced every serviceable component on the heater. We have scheduled a replacement of the entire unit. 

  Customer Answer

  Date: 07/26/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22005887
  
  I am rejecting their statement because I am still without hot water AS OF today, inspection of the unit with maintenance manager ********  along with maintenance ****** THEY BOTH turned the water on and it was completely COLD. I never acted unprofessionally with anyone. I told one technician that came out TWICE that had told me hes NEVER seen a waterless tankless system he DO NOT know how to work on it and he does NOT know whats wrong with it!!!! He STARTED I do not know why they sent me back to the same job that I did NOT know how to fix. At that time, I asked him why would you accept the job knowing you already came here and COULD NOT fix it why are you taking money from the company and you know you dont have the credentials to fix it???. He was upset that I asked him these questions. He refused to come back out because he was embarrassed and fraudulently taken money from the company because he know he cannot fix it, but he gets paid to come out to do nothing. He does not know how to work on the system and I told management he was taken PAYMENTS from the **** company and I feel like he was ripping them off. It saddens me to know that I am being made out to be the reason why the system SINCE MAY has not been functioning. Im not quite sure why Im still without hot water, but it saddens me as a disabled individual that its taking this long to get them to say they will REPLACE the unit. As of today I am CURRENTLY WAITING for an appointment or communication for someone to come out for this new UNIT. Hopefully, I dont have to wait six months to get a new unit.  
  Regards,
  
  ******* ****

  Customer Answer

  Date: 08/13/2024

  Hi, ****** *****, *******. My number is ************. I think my case was closed in error because I called last week to get an update on the other side and they never responded. It's in regards to Complaint *********. I'm not quite sure why it was closed, so are you able to give me a call? ************. If I don't answer, leave me a voicemail message so I can understand what's happening, because I didn't get a new water heater. Why was it closed? And if they responded back, I never got a second response from them. And just wanted to know how this process works with your company because this doesn't look good. Give me a call. Thank you

  

  Business Response

  Date: 08/20/2024

  Ms. Wimms, 

  Can you please provide the community name so we can research your problem and get it settled ****? You can either reply via the BBB or email *******************************.
  

  WC Customer Service

  Customer Answer

  Date: 08/21/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22005887
  
  I am rejecting this response because: The matter is not fix. I am now looking at an increase expense to me on my heating bill due to the fact the system is broken. (Someone responded and wanted me to put in this response.) The name of the company is called Harpers Crossing own by ************ **************** request. 
  
  Regards,
  
  ******* ****

  

  Business Response

  Date: 09/17/2024

  According to our records, Ms. **** has never been without hot water. However, the manager Ms. **** mentioned is no longer with our company and we are attempting to get to the bottom of the situation. If possible, send the details of the current situation to ****************** so current staff can investigate.
  
   
  
  A member of our team will be reaching out to Ms. **** via phone.

  Customer Answer

  Date: 09/24/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22005887
  
  I am rejecting this response because: I have ViIDEO with the plumber and the office Manager ******** stating COLD water at the time of the visit. This has happened on several occasions no running hot water. There are times where I do have hot water yet the system will run COLD DURING THE SHOWER with no rhyme or reason after approximately 1 to 30 minutes at times. Again, I have the plumber on video along with the office manager stating there is no hot water at that time. I'm hoping to resolve this matter expeditiously since I've been waiting since March to get this matter fixed. I've also spoke with Mr. ******* in which he gave me his word, he will get back with me in a timely manner and a solution to this problem. That was approximately seven days ago and I have yet to hear back from him with a call or email with ANY solution to this problem. Please note, I am LEGALLY disabled person in a disabled unit with no reliable hot water in the shower. This poses a safety concern in which it cause me to have increase falls. This is jeopardizing my health and safety. 

  All I want is the matter fix. I have been mishandled, ignored and called a liar since March of this year. I am awaiting for Mr. ******* to give me a call. It's been about a week. I will wait another seven days to hear back from him.

  It baffles me to read the response from Mr. ******* stating I've NEVER been without hot water. This is an untrue statement. I would like to know who is giving him false information. I have complained to every property manager that has been to the property approximately four different managers ***** ********************* just to name a few. I've also complained to several maintenance technicians and maintenance supervisor with no resolutions. I feel I am being ignored due to the fact that I am an African-American in an all white community. The reason being is another unit had the SAME issue and the other party was Caucasian and the situation was fixed in approximately two weeks. It looks like race may be an issue in this matter due to the fact, someone else waited two weeks and I am still waiting since March (7 MONTHS)

   I am totally confused why I am still not being treated less than human and the right to have a warm shower any time of day or night. I pay my rent on time every month and IN advance. I have yet to be offered any solutions to this matter. I've had no offers of where I can take a warm shower when I do NOT have a fully functional warm shower. I haven't been offered any solutions or compensation for what I am going through. I have no resolution at this time. 

   

  I am a retired disabled nurse in a disabled unit and I do not want to go into the winter months without reliable hot water. please advise.

   

  
  Regards,
  
  ******* ****

  

  Business Response

  Date: 10/08/2024

  The business states they are trying to resolve the issue and give the resident options but Mr. ******* has not been able to reach the resident.  He has left messages and had an appointment to speak with the resident.  She stated email was the best way to communicate, but is not returning emails.

  Customer Answer

  Date: 10/08/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22005887
  
  I am rejecting this response because: I have been speaking with **** company, **** ******* via email. I have attached said email to this response. They miss scheduled appointments with no resolution. This company is a fraud. This has been ongoing since March **** ******* has not given me a resolution via email please see attached email and display. I am so confused how ************ can excuse the behavior of management that completely ignores the issue since March I also have video footage of plumbers coming out to the property never come into my unit. I have a email from the property manager stating the appointment date and time no one SHOWED up. Please explain this matter. All communication is done via email. This way it can be transparent and moving forward and getting a resolution again **** ******* contact me via email anytime day or night.
  
  Regards,
  
  ******* ****

• Initial Complaint

  Date:05/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We Were Supposed to testify in court about an Eviction a few years ago and Long story short the apartment they gave us wound up being twice as noisy. i'm certain that the occupants of the unit below us is compulsively bashing their CEILING in with a slegehammer. i'm in unit *** theirs is ***. and the negligent incompetent Property managers Completely undermine my complaints as usual. this really is a matter for Law enforcement.

  

  Business Response

  Date: 05/20/2024

  Mr. *******,

  As has been addressed in-person, no others have reported the noise you mention and there's certainly no evidence to imply anyone in the unit below hitting the ceiling with anything, let alone something as large, loud, and destructive as a sledgehammer.

  Living in a shared housing situation like an apartment community includes some reasonable, minimal level of sound. If you really are hearing the kinds of sounds you claim, recording them with your phone would help us investigate the situation. We would be happy to reassess the situation as new information is presented. 

  -Customer Service

  Customer Answer

  Date: 05/22/2024

  This is From Before The Current property manager was employed here.

  

  Business Response

  Date: 05/29/2024

  I'm not sure how I can reply to this complaint's rebuttal. The only thing I see is "This is From Before The Current property manager was employed here." That's not really related to anything.
  

• Initial Complaint

  Date:05/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have lived here going on two years. It is like living in a prison and bar. We have a woman on the fourth floor, Alma, who is nothing but trouble. She is always fighting with someone who keeps the whole apartment complex in a nervous state of mind. Can't walk out my door to walk my dog without being attacked by Alma. She has almost hit me and my Grandson who is two with her scooter. When asked to slow down she laughs and says I am to control my grandchildren and watch out for her. When coming off the elevator you should exit it slowly, not flying out like a cannon. Our lease states no harassment of other tenents. Yet for two years she has been making our live miserable and nothing has been done to stop her. She has been written up but what good is a write up if nothing is done about the problem. Why is she still Here?
  We have Theresa who lives in apartment 111, that smokes in her apartment. I live in apartment 112. I can't even leave my apartment without gagging from all the ***** in the hall. I can't breathe in my own apartment because of all the ***** coming in from around my door. I have been off my inhalers for over a year and now have to pay $500 a month for them because of her. This woman has only lived here a few months. She knows what she signed to in the lease. Why is she still here and still *******? It is endangering my health as well as my 1moth old great grandchild and my 2year old great grandchild.
  I moved in here because of the non-******* rule and for the security offered here. Neither are true. Strange men have been left to stay here on the weekends. They have free rain of the entire building. I am a single woman and don't feel safe in my own home. For 2 years this has been going on. Why is she still here?
  There is also a no gun possession on the lease, yet last night a man shot and killed himself in our parking lot. He was a new tenant. Background check can't be good for that to happen. He just moved in.

  

  Business Response

  Date: 06/18/2024

  There has been mutual conflict between ************ and the other resident that she mentions, but they continue to spend time together. While lease violations have been issued to some of these individuals, we do not share specific information about any resident with any other resident or outside party and have explained this to ************. This policy is for everyone's continued safety and privacy. 

  In terms of safety, various lease violations have been issued to those not following company policy. Again, we will not discuss these private details of other residents. A letter was disseminated to all residents reminding them not to give access to building to non-residents and to contact police if they feel threatened or unsafe. With that being said, there have been no reports of strange men in the building from ************ or anyone else. If this is happening, ************ needs to contact the community manager with details or email ****************** so it can be swiftly addressed. 

  Lastlytragicallyan individual did recently end their life. While heartbreaking, we are unclear on how this is related to background checks or **************** personal safety. All residents complete a thorough criminal background check. 

  Customer Answer

  Date: 06/19/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 21708884
  
  I am rejecting this response because: 
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:04/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a former resident of andersongreene property in cedar rapids. I am filing because i have not received my desposit from this property. My despoist was paid in aug. 2021 I moved out of the apt. feb. 16th 2024 i had paid a full month rent which i had turned in my keys on feb. 16th 2024 I had spoke with the property manger the first of april regarding my despoist she advised me i would be getting most of my depoist back and some which all she found was a couple of nail holes. The property manger advised me she had sent the form in for my depoist the first week of march and waitng to hear back from corporate about my deposit. Its been 2 months and no deposit. I had also gave my property manger a proper 30 day notice and she recieved it and did a walk threw and told me everything looks good. I been trying to reach out to the property manger many times by phone and email i only reached her 1 time when she advised me i was getting a deposit back which i have not recieved. I have reached out to corporate many times and email them many times which i have not gotten a response from neither party. I kept trying to call the property manger and she claimed i had the wrong number which i had told her my name and she hurry up and hung up. I tried calling her back and she didnt answer the phone. I called her again told on april 17th 2024 no answer. I emailed her on april 8th no response she knows i be calling cause they have a cell phone and they can see who's calling them and she doesnt answer it. I would like this issue resolved. I shouldnt have to wait no 2 months almost 3 months to get my despoist.

  

  Business Response

  Date: 04/29/2024

  Ms. ******,

  It appears that there was a breakdown in our process in this situation. You should have received your deposit. The check has been resubmitted and has been expedited--you will receive it soon. 

  On behalf of the WC team, I apologize for the inconvenience. 

  - WC Customer Service

  Customer Answer

  Date: 05/01/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint.
  
  
  
  Regards,
  
  
  
  ****** ******

  Customer Answer

  Date: 05/10/2024

  It has been over three months, but I have not received my deposit. I have emailed them every week to check on it, but no response. 

  

  Business Response

  Date: 05/14/2024

  I apologize for the delay and the frustration this has caused. We have reissued the check and it is in the mail. It should arrive this week. 

  Customer Answer

  Date: 05/14/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 21589351
  
  I am rejecting this response because:  I have not receiced my deposit once i received it i will accept the satisfactory but for now i am  not satifield until i receive my depoist.
  
  Regards,
  
  *************************

  Customer Answer

  Date: 05/20/2024

  reference number: 21589351   I am not happy with the amount of my deposit.

  I paid ****** and the business only sent me $ ****** for the deposit. The business never sent me a letter explaining the damages nor sent me a full deposit. I paid a full month rent the begining of feb. 2024 and moved out on feb. 17th of 2024  I had turned my keys in to the mangement office on feb. 17th after cleaning the apartment which i had moved all my belonging out on feb.16th 2024 ********** at ****************************** are closed on fridays so the manger had recieved my keys that following monday and did a walk threw and advised me everything was good and i would be getting most of my deposist back and some cause i had paid up for the month of feb. and never got any of my money back for the month of feb. which i was no longer living in the apartment. I paid $****** a month and only lived in the apartment till feb. 16th and cleaned the apartment on feb17 the which the day i turned in the keys and the manger recieved the keys the following monday and did the walk in inspection.

  The manger advised me all i would be charged for was some nail holes and that's all she advise me that all she seen for damages so i don't know why my deposit amount was so low which i paid ****** org. and paid a full month rent for feb. of ****** and the manger nor the business never sent me a damage letter regarding the damages nor the full amount that i had request. I am still not satifield with this outcome. *************************

  

  Business Response

  Date: 06/03/2024

  ****************,
  I'm sorry for the frustration in this matter. Our records are showing that this check was cut and mailed. ****************, can you please email the correct mailing address to ****************** (DO NOT JUST REPLY as this could post your contact information to the internet). And let us know if you received the check. 

  Thank youand we apologize again for the headache here.

  -WC Customer Service

  Customer Answer

  Date: 06/04/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 21589351
  
  I am rejecting this response because: 
  
  I am not happy with the outcome and it's taken forever to resolved this matter. I clearly explained that i got a check for $313 my deposit amount was for $431. I  paid a full month rent of $116 for the month of Feb. 2024.  I moved out of the apartment on feb. 16th 2024  I went back to the apartment on feb.17 to clean the apartment. That's when i turned in my keys after i finish cleaning the apartment on Feb. 17th I explained that you never sent me a damage letter  regarding my damages all i got was a check in the amount of $313 I had spoke with the property manger on april 1st asking her about my deposit. She advised me everything looked good and all she seen was some nail holes and i was getting back most of my deposit back. So I would like to know why is my deposit check so low in the amount you sent me not explaining what i was charged for. Plus i had 2 weeks paid rent in feb. which i was not living there.

  Here is proof of my sign leased at my new apartment. So i would like some of the money back which i paid out in the month of feb. plus the letter regarding what was the damages when i moved out. I am not happy about this matter i would like this issue relsolved.

  *************************

  Customer Answer

  Date: 06/17/2024

  The lease is my new address not my old address i moved out of the old address on feb.16th i went back and looked at the leased i sent you. You looking at the lease wrong thats the new address i sent you i know longer live at andersongreene apartment. *************************

  Customer Answer

  Date: 06/17/2024

  I did not break no lease i was there for over 2 and half years. Plus i gave a proper 30 day notice at the old address no longer living at andersongreene apartments. *************************

  Customer Answer

  Date: 06/17/2024

  I also like to add to this complain. I had explained to you that i sent you my lease at my current address not my old address. You are looking at the lease wrong if you look it shows a different address on the lease as it's my current address. I moved out of andersongreene apartments on feb. 16th 2024 my lease was up and the manger told me all i had to do is give her a 30 day written notice which i did. You are still going around the question is to why i haven't  gotten my damage letter stating what the damages where which when a tenant moves out they are suppose to get a deposit back plus the damage letter explaining the damages. You never sent me what i requested to see the proof of my damages. I spoke with the property manger at andersongreene apartments on april 1st. 2024 she advised me that i would get most of my deposit back and she had sent my file to corporated the first week of march which she also said she didnt know why it was taken so long for me to get my deposit back. All she mention to me in the phone conversation that all she seen was some nail holes and everything looked good in the apartment. So my question is why is my deposit amount is so low which you only sent me a check for $313 dollars. If you go back and look at the file she sent to corporate you will see what the damages where and what i am suppose to be getting back. Plus i paid a full month rent for the month of  feb 2024 in the amount of $116.00 dollars. when i moved out of andersongreene apartments on feb.16th 2024  I had gave my 30 day notice on jan. 30th 2024 which the property manger said i could give it on that day. I moved out of andersongreen  in the middle of feb. 2024 to move in to my current address on feb.16th 2024 I did not break any lease cause my old property manger told me which date i can give her my notice and which i did and turned in the keys on feb.17th 2024 So why am i keep going back and forth to you about this matter. The amount of refund does not add up to my deposit amount in the amount of 431 plus a half month rent.  which i paid $116 for feb. I'am really mad and upset about this matter. *************************

  

  Business Response

  Date: 06/24/2024

  ****************, 

  If you haven't received your check, please email ****************** with your current address. Do not post this info to the BBB as it can be public. 

  Our records show you paid on 2/1 which would be your rent through February and moved in that month. Your charges include nail repairs ($100) and minor cleaning fee ($18). Your security deposit was $431. That leaves $313 as your refund. 

  If you want more information, email ******************************************** for a copy of your move-out details. Please copy ****************** so we can ensure you are being assisted quickly. 

   

  -WC Customer Service

  Customer Answer

  Date: 06/25/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 21589351
  
  I am rejecting this response because i did not move in on feb.16th at andersongreene. I moved out on feb. 16h at *************. I should have not been charge no cleaning fee. I clean that apartment very well which i spoke with the manger and she told me it was clean very good. I should have gotten some of my rent payment back for the month of feb. since i moved out in the middle of the month and i was not living in the apartment after feb.16th. I tried calling ************* but the property manger not answering the phone for months which she knows i be calling cause she has a caller id on the cell phone and i have been leaving her messages which she has not responded to so how am i suppose to get the damage letter stating my charges. Plus what happen to my half  of month rent the month of feb. when i moved out i paid a full month rent. so how am i charged a $100 for some nail holes and a cleaning fee. I would like to see the damage letter from *************. Something doesnt add up and i shouldnt be charge for no cleaning fee since the manger already told me the apartment was really clean and she was impressed how clean it was. I should be prorated for the month of feb. since i was not living there after feb.16th. Could you send me the damage letter and i would like some of my rent back for the month of feb. *************************
  

  

  Business Response

  Date: 06/28/2024

  **************** is incorrect regarding her February move-out. Prorated rent is not refunded for move-outs that occur mid-month. February was paid, and she moved out in February. She could have stayed until the end of the month, but she chose to leave earlier than that. We cannot control when a resident decides to physically leave a community. This is a standard practice across the apartment industry. 

  The totality of the charges issued is $118. The rest was refunded. 
  
  As stated, we can provide another copy of the move-out letter. She just needs to send the request to ******************* As this letter contains personally identifiable information, we cannot post it publicly or to third parties.

• Initial Complaint

  Date:04/16/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I do not appreciate these unruly children knocking on my door and ringing my doorbell at all hours of the night and day, trying to sell pop chips and candy that they do not have on hand. When I try to say 'no, thank you,' the children hastily imply, 'Well, we’re gonna be selling fish dinners next,' which is a disgrace and an abomination. These children are not supervised by adults. If your office staff took the time to answer the telephone, I wouldn’t have to contact you online. I’m elderly and diabetic, and I don’t have time for all these shenanigans. You need to take the time to listen to your residents. Several people in the community are sick and tired of these children parading around the hallways, littering trash, candy, garbage, throwing fruit peels and pizza slices all over the parking lot, and throwing stones all over the place, damaging cars and breaking doors and mini blinds throughout the community. While Wheatland Crossing is worried about nonsensical things like mini blind replacement, the management needs to be worried about who they’re moving into these properties. I still don’t understand why there are eight people in a two-bedroom apartment; something doesn’t seem right about that.

  

  Business Response

  Date: 04/22/2024

  Mr. ******,

  Notices of lease violation have been given to the parents of all children involved in the issues you reference. They will either change their behavior or face eviction. Additionally, a new community manager is starting that has been told that these issues are a priority to address. This should all be resolved soon.

  If you have any additional specific information you'd like to provide us to help us thoroughly address these issues, please email us at [email protected]. Thank you for your patience and for being a member of a WC community. 

  -WC Customer Service

• Initial Complaint

  Date:03/22/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since December, I have been working with ******* ****** until she left the company to secure one of the two available townhomes. These two units have been sitting vacant for the last three months. I filled out paperwork and was guaranteed to move in within the next week or so. I was also told that my reason for transfer was due to medical necessity or a 504 accommodation, and that the complex would need to speak to one of my healthcare professionals, which was fine. However, after the corporate office met with the new property manager, I was not allowed to have the unit. ********* *****, another resident, informed me that I would be moving, but not into that townhome. When I called the rental office, she would not pick up the phone, which was unusual. So, I emailed her, and her reply stated that I couldn't have that unit because someone else on the waiting list was moved ahead of me, as Miss ***** instructed, who is a tenant in the building.
  
  ********* Crossing is a section 811 building that is refusing to make reasonable accommodations and modifications for a person with disabilities. They are also refusing to supply copies of leases and are making bad habits of not giving 24-hour notices before inspections or pest control companies coming to your home. Not to mention, more than one resident has complained about what they called "outrageous" rent increases that are well over four to $600 per month without a 30-day notice, which seems completely unlawful.
  I would appreciate a more satisfactory response than being told I can get a copy of paperwork on Monday, only to be pushed back to the following week, or speaking to somebody in the office only to receive the runaround. Even the regional manager is no longer interested or helpful, and sadly, it seems like I am being denied accommodations due to retaliation, which is unfortunate.

  

  Business Response

  Date: 03/28/2024

  Ms. *****,

  I believe some members of the WC team have already reached out and spoke to you and your caseworker. 
  
  First and foremost, providing reasonable accommodations to those with disabilities is a central pillar of our company's success and our records show that you were never denied such a request. To reiterate what I believe was already communicated, it's never best practice to get information from a resident rather than a member of our staff—affordable housing is a surprisingly complex situation with many factors going into the qualification process and in many cases residents simply aren't aware of these restrictions and rules. 

  In respect of your privacy with this being a public forum, we cannot go into detail about what the issues with this particular unit were other than to say you were not qualified for the townhome you mention. If you'd like more details, you should reach out to ******, who you spoke with recently. 

  -WC Customer Support

  Customer Answer

  Date: 04/01/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: 

  Complaint Detail / Problem
  Complaint Type:
  Customer Service Issues
  Customer Service Issues
  select
  Problem:
  Hello, I am requesting an unaltered reasonable accommodation and modification form to be sent to me via email or as a PDF in its entirety. During a recent hour-long conversation with a coordinator, they filled out some sections of the form incorrectly and failed to sign the errors, rendering it unusable for me. Furthermore, some medical information was retained by the coordinator. I need to email the complete form to the regional manager, but until I receive it, I am unable to proceed. I have already experienced delays in being informed about the status of a unit I have been on a waitlist for, only to receive contradictory information from the regional manager a day later. This process has been very inconvenient. I kindly request the complete form so I can promptly fill it out and return it via fax or email. Thank you.
  
  Desired Resolution / Outcome
  Desired Resolution:
  Other (requires explanation)
  Other (requires explanation)
  select
  Desired Outcome:
  5 reasonable accommodation or modification verification form PDF
  
  
  
  Regards,
  
  
  
  ****** *****

  

  Business Response

  Date: 04/01/2024

  As requested, ****** from our management team has emailed you a copy of the form. Please let us know if you have any issues. - WC Customer Support

• Initial Complaint

  Date:02/22/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 10/2023, I submitted a Rental Assistance application to Warren County, IA, which was approved followed by a $500 rental assistance check that was mailed on 11/6/23 to Williams Terrace Apts. office in Indianola, IA managed by Woda Cooper Companies, Inc. In attempting to discover if a Woda Cooper representative received the $500 check, I sent numerous emails to the Williams Terrace Office & 2 Woda Cooper representatives. On 1/3/24, I finally received a response from Jessica Thompson stating “Yes, We have the payment & when someone is on site we will run it”. On 01/10/24, I received a response from Annette Collins stating “I can make this adjustment.”
  
  On 2/15/24, my account was finally adjusted in that the $500 charge was reversed. Unfortunately, Woda Cooper added 2 unwarranted $20 late charges totaling $40, in which I sent more emails to have them removed. On 2/20/24 (3.5 months after the $500 check was sent from Warren County), Woda Cooper finally corrected the balance.
  
  Now, Warren County approved 2 more Rental Assistance applications on 1/26/24, in which 2 $500 checks (totaling $1,000) were mailed to the Williams Terrace Apt Office on 2/6/24. I again emailed Woda Cooper. But even after noting the importance of these checks & the pain & suffering I’m enduring, no Woda Cooper staff is responding to my inquiries. This hypocritical behavior is entirely against their Mission statement noted at ****************, which states “Our residents are our ultimate customer. It is a privilege to provide each household we serve with a safe, modern, & well-maintained place to live.” I’m so tired of companies like this where the founders had good intensions, yet their staff displays contrary behavior. Having to send an astronomical number of emails for a matter that should be remedied in a few days at most indicates an unprofessional & non-empathetic work staff, where much training is required to have staff follow Woda Cooper’s Mission or be fired.

  

  Business Response

  Date: 02/29/2024

  Mr. ******,

  We're sorry you've had such a frustrating experience. According to our records, we have not received the checks you reference. We've reached out to the provider to hopefully get to the bottom of the situation. We have a senior member of our leadership team looking into the details of this situation and we'll reply to you ASAP. 

  -WC Customer Service 

  Customer Answer

  Date: 03/01/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 21329846
  
  
  
  I am rejecting this response because: 
  

  Woda Cooper, thank you for your response.  But until this matter is resolved with the two
  $500 checks (totaling $1,000) being entered into my account, I am not satisfied
  in the least since these checks were mailed on 02/06/2024 by Warren
  County, in which I have provided documents with all of the pertinent information.  And to reiterate, Woda Cooper representatives are
  responsible for my overwhelming mental stress with an excessive number of emails
  with a severe lack of concern on their part and should be held accountable with termination(s).

  
  
  Regards,
  
  
  
  ***** ******

  

  Business Response

  Date: 03/05/2024

  While we understand your frustration, we simply haven't received the funds you say we should have. If you have proof from the issuer, we would be happy to reach out directly on your behalf. Please note: this is a public site so any personal or financial information should be shared directly with your community manager or our corporate escalation team at [email protected].

  Customer Answer

  Date: 03/07/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 21329846
  
  
  
  I am rejecting this response because: 
  

  This is NOT simple frustration on my part.  I have had serious psychological issues due to that fact that Woda Cooper representatives have NOT responded in a professional and competent manner, in which one or more representatives should be terminated!  And I have had to send an overwhelming number of emails just for the initial $500 check that was not completely credited to my account until 3.5 months after it was mailed.  I am NOT going to go through this hellish process again!  It is Woda Cooper’s responsibility at this point to properly credit my account for the remaining two $500 checks (totaling $1,000).  Note that I have already given proof from Warren County of the two checks, which indicates total incompetence on Woda Cooper’s side.  I have attached the two documents AGAIN to this message.

  Regards,
  

  
  
  
  ***** ******

• Initial Complaint

  Date:02/13/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in March 2023, I completed a residential application for my mother for a one bedroom based on income unit. The community manager then Ms. ***** ****** made contact via email to bring non-refundable $35 MO along with applicant government issued id, ssc, and proof of income. We never heard any feedback from Ms. ***** ****** regarding approval or denial determination. Effective 02/13/2024 another community manager Ms. ******* ***** made contact with my 73 year old mother requesting for another non-refundable $35 MO along with ssc, id, and proof of income that was already submitted back in March of 2023. We still have the receipt for the first encounter although no follow up was done at all. I would like to file a complaint on the Leasing Managers aka Community Managers. They are deliberately commiting fraud and theft. They are targeting Seniors, stealing non-refundable app fee money orders and not moving forward with move in process. They need to be prosecuted.

  

  Business Response

  Date: 02/29/2024

  Ms. *******, 
  

  I can assure you that we are not misleading anyone in order to gain $35 application fees.

  We are unable to give any details regarding a resident or prospective resident to a third party—even family—unless they have power of attorney over that resident or prospective resident. If you could either provide the proof of PoA or have your mother reach out, we would be happy to explain the situation and correct any mistakes that may have happened throughout this process.

  Alternately, if you email [email protected] your mother's name and contact information, we could reach out to her directly.

  -WC Customer Support 

• Initial Complaint

  Date:01/26/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived here for 2 years and always paid my rent on the 6th no matter if it was the weekend or week day, it was never an issue. My 5year old son left the water faucet on in the upstairs bathroom and we left for the night.(I had no idea he did that) . When I returned home the house was flooded . I followed the emergency policy and called the hotline. They said they would be out within a couple hours and to be home. Well I stayed home for 2 days and no one showed up. Come Monday I called Ronda and she was beyond rude saying she hasn’t heard nothing about it and why would wait so long to let her know. I explained I called the hotline and followed the policy and she got aggravated and made it out to as if I was trying to get away from being responsible for it . Ever since I feel as if she is harassing me using the lease . She will not return any phone call. She’s gave people the permission to go into my house without my acknowledgment even tho she no I have 2 kids in home . She has spoken to me that makes me believe she looks down on people in this community. I’ve tried to call the corporate and it send me to a voicemail that never returns call! I’m stuck and do not know what to do . This is not right what this place does to people and reading the reviews I’m not the only person who experienced this type of stuff from this business.

  

  Business Response

  Date: 01/26/2024

  Mr. ******,
  
  Thank you for reaching out. We are investigating and you can expect a call from a member of the WC team as soon as we review the situation. If you don’t hear from someone in the next 24 hours, please reach out to [email protected] and the corporate team will assist you. 

  As a point of clarification—the initial estimates to fix the water damage caused by your son were extremely high; significant repairs can sometimes be a complicated process. 
  
  It would help our investigation if you could let us know what our team members said to you that made you feel disrespected and the dates that contractors entered your home without notice so we can ensure all WC policies were being followed. Please feel free to send this info to [email protected] if you're not comfortable posting this in a public forum. 

  Thank you.

  
  -WC Customer Support