Complaints

This profile includes complaints for Woda Cooper Companies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Woda Cooper Companies, Inc.

  500 S Front St Fl 10 Columbus, OH 43215-7619

  
• 

  Woda Cooper Companies, Inc.

  113 S Main St Wshngtn Ct Hs, OH 43160-2207

  
• 

  Woda Cooper Companies, Inc.

  1001 Atcheson St Columbus, OH 43203-3528

  
• 

  Woda Cooper Companies, Inc.

  33 W Morrill Ave. Columbus, OH 43207

  
• 

  Woda Cooper Companies, Inc.

  1001 E Main St Newark, OH 43055-8966

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/22/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not hable for this debt with 09
  HONEYBROOK
  GREENE APTS, i do not have a contract with 09
  HONEYBROOK
  GREENE APTS,
  they did not provide me with the original contract as i requested

  

  Business Response

  Date: 01/26/2024

  Mr. ******,
  
  I'm sorry that you're frustrated—we will do our best to rectify the situation. 
  
  “I am not hable for this debt with 09 HONEYBROOK GREENE APTS, i do not have a contract with 09 HONEYBROOK GREENE APTS, they did not provide me with the original contract as i requested”
  
  Our records show that lived at Honeybrook Greene. Are you saying that this in incorrect or are you looking to clarify any move-out fees you were charged? It appears that there was a significant amount of damage done and cleaning required after your move—this may be the point of confusion.
  
  If this isn’t accurate, we would be happy to investigate further. Note: we cannot send your lease agreement or other documents with personally identifiable info through the BBB system as we cannot guarantee its security but we can communicate with you directly if that would be useful. Please reach out to ****************** if needed. 
  
  - WC Customer Support

  

  Business Response

  Date: 02/08/2024

  Mr. ******'s memory of his departure from the property doesn't appear to be accurate and there was EXTENSIVE damage done to his apartment. Dirty or damaged items include:

  Dirty stove, exhaust fan, refrigerator, carpets (also damaged by pets), bathroom items (chewed by pets) counters, walls, floors, bathroom, and miniblinds. There was trash and miscellaneous items (including a dresser and entertainment center) left throughout the apartment. Additionally, it looks like there was $539.32 of unpaid rent and late fees.

  Customer Answer

  Date: 02/09/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 21173142
  
  
  
  I am rejecting this response because: This is not correct I replaced the carpet before moving I can provide documentation proving that.No damage was left to the property please provide photo proof.......

  
  
  
  Regards,
  
  
  
  ******* ******

• Initial Complaint

  Date:01/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want my deposit back I didn’t break any rules and I left the apartment clean and fresh and no damages

  

  Business Response

  Date: 01/26/2024

  Ms ******,
  

  Our corporate customer support team will look into this immediately. To expedite the process, will you please email the details including the community at which you lived and the date of move out to ****@wodagroup.com so we can check into the details and give you a full, itemized response? 

  -WC Customer Support

  
  

  Customer Answer

  Date: 02/21/2024

  Woda Cooper owns and operates ****** ******* complex, and had received a letter from the office stating that I needed to be certified before march 2024 so I said ok so when I told the property manager that I was planning on moving and she said to me well if you’re planning on moving you don’t need to do a recertification form.  so when I put in my 30 days notice to vacate the property on 12/31/23. everything was fine so the actual day I moved I call the property manager and ask her when would they be sending me my deposit and she said you want be getting your deposit back because you moved out before march 2024, and I told her i said you told me I didn’t have to fill out a recertification form because I was moving and I had asked her numerous times about getting my deposit back and she assured me that I wouldn’t have a problem getting my deposit back as long as the complex was clean and free of debree or trash so I told her ok that’s not a problem at all so in other words she saying that i moved out before March 2024 but if she knew I had to stay to march why she wouldn’t let me sign my recertification paperwork for march if that was the case she call herself tricky me,and that’s not right to treat people like that and I needed my deposit to move forward to my new location I’m a 61 year old female and I’m totally disabled and living on a very low income that I receive once a month,

  

  Business Response

  Date: 03/05/2024

  Ms. ******, 

  There seems to be several points of confusion here. Recertifications happen after a year in the community. If you refuse recertification because you plan on moving out—which is your right—that doesn't mean that your lease is terminated. You must still fulfill your 12 month lease. Our records show your lease was set to expire 2.29.24. You were notified about the recert process in November 2023 but you moved out prior to the end date of your lease. Per your signed lease:

  TERMINATION OF RESIDENCY: To terminate this Lease, Resident must give a one (1) month calendar written notice. Resident is liable for Rent to the end of the Lease Term or notice, whichever is furthest out.
  • After the twelve (12) months of this Lease Term, if the Lease is terminated, the Resident will be charged a termination fee equal to one (1) months’ rent.
  b. If the Resident terminates the Lease after the Lease Term, without a one (1) month calendar proper written notice, the Resident will be held responsible for any balance on their account at the time of move out such as damages, rent, late charges, and broken lease fee equal to one (1) months’ rent.

  There was also damage done to the unit and cleaning required of your apartment including many items left behind. 

  If you reach out to ****@wodagroup.com, we can get you an itemized list. 

• Initial Complaint

  Date:01/05/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  . i have resided here for 2 years and i have been bullied harassed from 2 tenants in this apartment building, *** and 111, i have spoken with ********, ******** and ****** about this situation, not only have i spoken with them, but other tenants in the building have also spoken to them about this same situation, apt *** and apt ***. *** and *** have harassed me by coming to my apartment in the middle of the night waking me out of my sleep screaming and yelling that my grandchildren are making too much noise, we cannot help if the walls are paper thin, my grandchildren are in Cleveland every weekend, and in the bed by 9:30pm, they show up at my apartment unannounced and they call me on the intercom unannounced, this is harassment, i am a 78 year old senior citizen taking care of my grandchildren, and they file fake police reports after 10pm curfew time. according to HUD once a property management learns about a tenant repeatedly being harassed by another tenant who is a senior citizen, Management is supposed to address the issue at hand. *** and *** have been taunting me and my family since i moved in, the owner or management company fails to take action within its power to stop harassment of a tenant. The management team is waiting on someone to get hurt and then do something. it will be too late then; attach is a picture of *** who stays on the first floor and we stary on the second-floor recording to see if noise is coming from our apartments *** and 211. these people have intentionally annoyed and upset us by making unkind remarks to us, they stand outside in the hallway every day after curfew laughing starring people up and down and waking people up in the middle of the night. unacceptable, yet they have not gotten any violations, but ******** wants to put unkind notices on our door without investigating the truth, she believes everything *** and *** says. we all can not be making this up, we sent you a picture of her walking pass our apt at 5:50 pm ******

  

  Business Response

  Date: 01/08/2024

  Ms. ******,

  We will address this issue with our on-site management team. In the meantime, can you please provide the video of the alleged harassment? The files you attached are still images and only show a person in the hallway. If you are unable to upload them to BBB, please email us at [email protected] so we can address this ASAP. 

• Initial Complaint

  Date:01/04/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have lived at Wendler Commons since March of 2023. I am dealing with bullying and harassment against the women who lives underneath me as well as the one who lives across from her since June of 2023 I have had multiple instances where she has came to my apartment threatening me as well as calling the intercom to my apartment at 12 am threatening me and leaving notes on my door regarding noise when there isn’t. I have emailed corporate about this issue and emailed them my police reports as well as the note left on my door no response I called ****** the regional manager she never calls back nor responds to these emails I’m becoming very uncomfortable living here as they sit outside there apartments and watch and disrespect people she also has bullied and harassed the women across from me as well. The manager at this building doesn’t do a damn thing but tell us she can’t do anything about it that she can’t tell people what to do or stop them from going to peoples apartments when she definitely can when it comes to these circumstances and something needs to be done there are other people as well that this is happening to and yet nothing is being done and people shouldn’t have to come home to this. The manager here doesn’t take anything serious so I feel as if I don’t have any other options but to file a complaint.

  Customer Answer

  Date: 01/11/2024

  '****** *****' via Dispute Resolution - Shared Inbox <[email protected]>
  Attachments
  Jan 10, 2024, 3:13 PM (23 hours ago)
  to disputeresolution
  
  Ref #21095488
  
  Hi my name is ****** ***** I filed a complaint with you guys against my apartment company. As of last Friday this women was caught walking by my apartment at 5:50pm which is not quiet hour causing my dog to bark and as seen on the photo was recording. I’m starting to become very uncomfortable with this women she has no reason to be by my apartment doing this my dog never barks like that he’s a puppy and yet she feels the need to cause issues and to record. I understand people can walk anywhere in the building but I feel is that if you aren’t doing laundry or using the gym why do you need to be by my apartment recording and causing issues it’s not ok. I have emailed this to corporate Friday evening and yet to hear anything.
  
  
  

  

  Business Response

  Date: 01/31/2024

  It's difficult to follow the problem with only screenshots attached, but based on all available information, this situation is a personal issue between a few residents.

  Numerous complaints have been made by both Ms. ***** and the resident she complains about. They have each complained about the noise the other produces, confronted each other in person, and then claimed the counter-complaints about noise are harassment. The police have been called numerous times and have never cited anyone. Our staff has been called on many occasions and have not witnessed inappropriate behavior other than these residents insistence on continuing to engage with each other and demand levels of silence not compatible with multifamily living. 
  

  All involved residents have been advised in writing that continuing to confront each and filing complaints about reasonable amounts of noise has begun to disrupt the peaceful and quiet enjoyment of the premises. They have been advised to reach out to the community manager, rather than continuing to engage with each other. If they have questions, they should reach out to the community manager, see the notice sent from Willis Law Firm LLC on January 17th, or contact [email protected].

• Initial Complaint

  Date:11/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The property manager, ****** ******, has had my Volvo XC90 towed and it was 12 days before I knew it was gone. I now have no car. Disposed of my personal property in the property provided storage, (2 twin mattresses, 2 twin trundle beds, antique green velvet chair) refused maintenance requests, rehanging blind, fixing leak under kitchen sink, attaching large mirror in bathroom, and most importantly fixing the central air, I haven’t been able to use for over 4 months, I’ve gone without air conditioning and heat and had electric power cut off due to the unit not working properly and not automatically turning off. The sewage smell coming from the drains is unbearable, the water is yellow and smells like dirt. I feel like I’m a prisoner here, every time I’ve left the apartment he’s approached me, threatening, posturing, and verbally accosting me for no reason. Threatening to evict me, and for what? I’m sure his personally placed video cameras are for his own enjoyment and reasons for threatening residents. Other residents have said that they put their phone on record so they have video proof of his unprofessional behaviors. With all the other stuff that goes on here, it seems he picks his interactions and favors those that bow to him. Being this is a Federal Funded property how does this continue? I want reimbursement for my car, my belongings he disposed of and the maintenance issues to be fixed.

  

  Business Response

  Date: 12/05/2023

  Unfortunately, there are many elements of the statement provided by Ms. ******** that are inaccurate according to our records. 
  
  Regarding the towed vehicle, a sticker was placed on her car warning of the tag violation and giving notice of the impeding tow. We have attached a photograph of this notice with personally identifiable information removed—we can provide the unedited photo to Ms. ******** directly if it would be helpful. Additionally, tag on her car did not match the registration.
  
  Regarding the disposal of Ms. ********** property, after receiving assistance from some friends moving in, the items mentioned were put into a storage unit that wasn’t hers. All of this is captured on security footage. A notice was given that warned that items placed in into storage unit #10 (the unit that was not hers) would be discarded. We can provide a copy of this warning. She told our staff that they were “not my f***** items!” These items were then removed and a fee was charged to Ms. ******** of $150. It was only after this removal that she claimed the items were, in fact, hers.
  
  Regarding Ms. ********** various maintenance requests and complaints:
  ·      The blinds were damaged after Ms. ******** moved in. She refused our maintenance person’s entry to her apartment to have this fixed. This is again scheduled to be fixed next week.
  ·      This is first we’ve been made aware of the plumbing problems. Our maintenance team will follow up.
  ·      Each time Ms. ******** complained about an issue with the AC, we contracted an HVAC technician to verify everything was working. Unfortunately, when dealing with temperatures nearing triple digits, it isn’t always possible for AC units to push temperatures into the mid 60s.
  ·      We aren’t sure what Ms. ******** is referring to regarding power shut offs. The only item we have on record is Ms. ********** issues setting up electric in her name upon moving in. If she could provide more details, we will investigate this issue fully.

  
  This response is accurate based on all the records and evidence we have available. If Mr. ******** has other information or evidence she can provide, we will investigate it fully.

• Initial Complaint

  Date:10/09/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a 1-year lease on July 11th, 2023 for my brother ******** ****. Who has been in the hospital from May 25th. I have paperwork dated on February 2022 with me being ********'s (POA). At the time of signing the lease a**** with my sister ***** **** being present. First of all, we were told ******** qualify for a 30% tax credit making his rent $391.00 per month. This amount was quoted to us and it is on the paperwork we signed. Also showing the State of Illinois giving ******** a $202.00 dollars per month. The two managers ***** ********* and **** from Ohio was present and presented me all the paperwork to sign for ********. ***** waited until the week before we were to move in, and went up on ********'s rent to $582 saying there was a rent increase. It doesn't matter because ******** receives $1,236 dollars a month via Social Security Disability. Therefore, 30% is 30% all day **** based on ********'s income. Anyway, ***** permitted me with Tami's consent that I could live in ********'s unit until building 2 was ready. She offered me an upstairs unit (# 20). ******** and I specifically stated to ***** and on the original paperwork we need a downstairs apartment. ***** stated that in the event ******** cannot move in due to ****-term health issues and possibly will return to a Nursing Home. She said she would allow me to take ********'s unit. I have paid ********'s rent on time on the 1st of the month out of his income. On September 27, 2023, ***** ********* and ***** ******* (staff) did a forced entry into the apartment while I was in the back master bedroom/bathroom taking a bath. I couldn't call out to them because of the distance to the front. They would not have heard me. The only thing kept them out was the security claw I use at night. I have pictures of how they forced the door open and busted up all my beautiful beads and bells on the doorknob outside. My neighbor across the hall saw everything and asked why they did that and busted all my Christmas bells up on the floor. ***** ******* said she was going to get back with me on ********'s corrected rent amount. I've been waiting ever since to no avail. Mrs. **** was in the Conference call too. Now ***** has threatened to evict me from ********'s unit, and refuses me a downstairs unit since I will not accept unit 20 upstairs.

  

  Business Response

  Date: 10/18/2023

  Ms. **** has brought up many issues in this complaint, and we will do our best to address all of them.
  
  Unfortunately, signing a lease is what locks in a rent amount. In terms of a rent increase, according to our records, this increase happened before a lease was signed and this change was explained to Ms. ****. If this isn’t accurate, we would ask Ms. **** to send her lease information to [email protected] so we can right the situation.
  
  Ms. ****’s version of the events of late September are not accurate. After giving 24-hour notice of unit inspection for all units on the property, staff knocked on her door. They left with the intention of trying again later in the day. After returning and again receiving no answer after knocking and announcing themselves, they opened the door to conduct the inspection—as was outlined in the notice—unaware that Ms. **** had added some sort of physical security device to the door, keeping the unit in inaccessible to management. This is against the lease all tenants sign and a clear safety hazard. The incident culminated in Ms. **** verbally attacking our staff, slamming the door, and ultimately refusing entry. The police were called during this incident.
  
  The process of transferring units or discussing what units a person is or isn’t qualified for requires too much disclosure of personal information to be conducted on a public forum like the BBB. If Ms. **** reaches out via ******************, our corporate support team can help clarify the situation.

  Customer Answer

  Date: 10/19/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 20716717
  
  
  
  I am rejecting this response because: I explained to ***** and Anntte that I heard them knocking, but because I was fully undressed in the bathtub at the time. I was not able to jump out and opened the door. Again, I have some disabilities that prevent me from moving around as fast as the normal person. ***** and ******* were the ones trying to force themselves in after I opened the door and was trying to explain that I was on a **** distance call. It is unfortunate that we are dealing with dishonest people that represent Woda Cooper Companies. ***** has twisted the facts, a**** with whoever this person is that was not present. Furthermore I have witnesses, documents, and video footage, a**** with the person on the **** distance call who was very apologetic that I was being attacked by ***** ********* and ******* Collins. Again, the only resolution in this matter is for McKay Manor Apartments- Woda Cooper Companies is to refund and release ******** ****'s security deposit as stated by ***** ********* and Tami. They stated on.more than one occasion that ********'s security deposit will be released immediately upon him.not being able to move in due to his ****-term health issues that prevent him from doing so. 

  All monies are to be returned and forwarded to:

  ****** **** c/o ******** **** 

  ** *** ** ****** ** *****

  Regards,
  
  
  
  ****** ****

  

  Business Response

  Date: 10/19/2023

  The facts presented by Ms. **** are not accurate, based on all information that we have available. If Ms. **** provides witnesses, documents, and video footage showing that our understanding of events is incorrect, we would swiftly review this evidence and adjust accordingly. Our top priority is ensuring all company policies are followed. We would encourage Ms. **** to send the materials she mentioned to ****************** so that our corporate support team can review.

  Customer Answer

  Date: 10/23/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 20716717
  
  I am rejecting this response because: they have all the documents presented and signed and witnessed by my sister ***** ****. The paperwork specifically states that ******** ***** rent is $391 dollars per month. **** snatched the paperwork ****** and my sister and said we were not supposed to see that. I'm so sick and tired of all the dishonesty this company is presenting. They have some terrible reviews and actions against them in other states. Furthermore who am I corresponding with on behalf of woda ccooper companies? Forward all monies and ********** deposit to me or my sister ***** ****. That's my final position on this matter. All liars will give an account of their actions before GOD!!

  Regards,

  
  Pastor ****** ****

  

  Business Response

  Date: 10/24/2023

  Again, we encourage Ms. **** to provide us with the evidence that she repeatedly states that she has. To the best of our knowledge, what she is saying isnt accurate, but there are always two sides to a story and were more than willing to review whatever she provides to ensure the situation was handled properly. 
  
  Please provide any documentation, videos, or other aforementioned relevant info to ****************** so that our corporate customer service team can properly review it. We will take any necessary steps to rectify the situation accordingly. 

  Customer Answer

  Date: 10/25/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 20716717
  
  
  
  I am rejecting this response because: it appears that woda cooper companies are ignoring the facts here. Your company has the signed documents provided by ***** ********* and tami. If you're being transparent and truthful, go back and review the lease and signed documents. It specifically states ******** ****'s rent is $391.00 per month, and the state of Illinois gave him a tax credit of $202.00 per month.  You're overlooking it because it appears to be obvious that your managers have altered the paperwork and lease to say otherwise. Just like ***** ********* changed the information on Googles website to reflect the lowest amount of rent to be $582.00 per month from the original posting that the lowest rent was posted at $533.00 per month.

  Just like ***** ********* wanted me to lie and sign documents stating that my income is $569.00 per month. More than the actual amount I am receiving. She wanted me to have someone to lie and sign paperwork they would be gifting me this money. Again, the Bible says, "All liars will have their place in the Lake of Fire" she has lied on every level. I will hold onto my evidence because she is dishonest. It will catch up with her. Again, all your company needs to do is forward ******** ****'s deposit back to myself or my sister ***** Cole. We have sent several requests and that's the only thing you and your company can do for us. 

  Regards,

  
  
  ****** ****** ****

  

  Business Response

  Date: 11/13/2023

  As we have stated multiple times, if Ms. **** has documentation and witnesses that support her position, we are more than willing to look into them and respond accordingly. We welcome this information and will address the situation accordingly. 

  Customer Answer

  Date: 03/31/2025

  BBB NOTE: Consumer filed a new complaint online that was flagged for review as a possible duplicate complaint.  BBB Complaint Acceptance guidelines do not allow your BBB to validate additional or duplicate complaints from the same consumer against the same company involving the same account or **************************** issues, as we report both the number and nature of the complaints that we process.  

  We have closed the duplicate complaint and copied the additional information submitted and we have manually posted it to the original complaint case below. Based upon this new information we are resuming BBB **************************** We appreciate the patience and understanding of the parties. 

  Problem:
  We were waiting on a check to come back for my brother. It has never come to us for his security deposit. We tried to send out an email to them and have not heard anything from them. They acknowledged the email and would respond in 24 hours but we have not heard from them and it's 2 months ago. I would like for them to reissue my brother's check to me.
  
  Desired Outcome:
  Other (to reissue my brother's deposit check to me)

• Initial Complaint

  Date:09/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been having bug problems since moving in about 3 months ago. I had no knowledge of bugs when moving in. I have brought this up multiple times to the landlord with no solutions. I have called messaged and even left voicemails and have not heard back. Me and my 3 children are being eat up by fleas and are infested and also have roaches. We can't even sit on our couch or sleep in our beds without being bit all over.

  

  Business Response

  Date: 10/02/2023

  Our on-site team reached out to Ms. ****** and have addressed her concerns with an immediate visit from pest control. Please reach out to ****************** if this situation isn't fully resolved. 

• Initial Complaint

  Date:09/18/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since the nice office manager lady left this place went down. She kept this property up. It's not cleaned everyday. The janitor lady keep this property nasty and I'm not happy. The majority people in this building is not on Section8. We work and pay cash money for a safe clean and maintained property this is not acceptable. Just because this a low income property does not mean to treat the tenants like we are low class. Treat us how you live..the service tickets have not been completed for over 3 months. Couple of tenants do not have smoke alarms. Some tenants have flooding in their apartments. Others have plumbing issues and nothing has been done about it...this need to be reported to the city 311. It seems like the management team doesn't care about low-income tenants. I don't pay 1200.00 to live in a dump

  

  Business Response

  Date: 09/19/2023

  Ms. *******,

  We're sorry to hear that your experience at one of our communities isn't a good one. We want to look into the details of your complaint. Can you please email our corporate customer service team at ****@wodagroup.com with dates and details so we can help solve these issues as quickly as possible? We've had some employee turnover at your community and we want to use our corporate team to ensure that our standards are all still met. 

  -WC Customer Service Team

  Customer Answer

  Date: 09/29/2023

  since we made the complaint place has not been swept or mopped this is very unsanitary 
  
  
  
  *

  

  Business Response

  Date: 10/03/2023

  We are simply looking for details so that we can follow up specifically on any issues that may exist. We don't have record of any emails sent to our corporate customer service team at ****@wodagroup.com and it is difficult to proceed without that data. 

• Initial Complaint

  Date:07/31/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a place that's supposed to monitor properties, clean vents/ducts, replace filters and ensure proper heating/cooling throughout the year. Not only are the walls inside EVERY apartment stained black from improper ventilation maintenance, but any time the ventilation fails requests for repairs are met with "it's not an emergency" and no one reports to the address to repair the issue.
  
  The tenants are spending their own money to repair appliances that the property manager is responsible for, and despite the company stating that any in-home repairs will have the funds spent on said repairs taken out of the monthly rent, NO ONE has received proper compensation.
  
  It also doesn't help that no one will take action against tenants who are in violation of their tenancy agreement in the form of smoking marijuana on the property, blaring music at all hours of the day and owning dogs that exceed the 20lb limit. Whenever the complaints are filed they are dismissed under the excuse of "we can't just confront someone without proof" or "they'll just point fingers at each other".
  
  No one is here to keep track of the property during a horrendous heatwave, and many tenants are elderly or legally handicapped. In the event of an emergency the tenants have no choice but to remedy the situation ourselves or we have to keep escalating the situation until we finally get a response.
  
  This is no way to treat people who are trying to just go about their lives in moderate comfort.

  

  Business Response

  Date: 08/21/2023

  Thank you for giving us the chance to solve this issue. We have recently hired all-new on-site staff to help better serve our residents' needs. This includes a community manager and bringing in several maintenance personnel from other areas until a permanent maintenance replacement is found. Our staff will be reaching out to Ms. ******* (and all other residents with outstanding issues) to ensure their issues are addressed.

  Our new community manager should help solve all of Ms. *******'s concerns, but if any are left unaddressed, we would invite her to contact our corporate support team at [email protected] so we can help coordinate. 

  Customer Answer

  Date: 08/22/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint, as I'm willing to give the new staff a chance to correct the issues taking place at the property.  If they fail to correct the numerous issues as they've claimed that they'd correct, then I will file another complain.

  
  
  Regards,
  
  
  
  ***** *******

• Initial Complaint

  Date:07/29/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are required to sign a no drug in our lease. Yet there are multiple units here that smoke weed. It's a very foul smell to the point I have to take nausea meds for it. I've made complaints about this many times but nothing has been done. They ( the office) says we have to have a police report, they know the police will not do that. I SHOULD NOT have to constantly smell this and take meds for it. I pay my rent, the HUD system does not pay my rent. Yet those that they do pay have money to buy drugs. Why are we required to sign this paper if the office isn't going to uphold the policy?

  

  Business Response

  Date: 08/01/2023

  Any resident that fails to follow the rules and regulations outlined in our lease will be addressed. 
  
  Our community has strict rules forbidding illegal drug use. Any drugs, drug paraphernalia, or other proof of illicit activity will result in consequences up to eviction or prosecution. However, one resident claiming to smell drugs isn't enough to evict another resident. We would encourage Ms. Mader to report any rule violations to the community manager (or our corporate customer support team at [email protected]) and local police as necessary.