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Business Profile

Risk Management

Foxen (Foxen Insurance Company)
BBB accredited business seal
BBB Accredited BusinessA-Rated by BBB

Reviews

Customer Review Ratings

3.58

Average of 84 Customer Reviews

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Review Details

  • Michelle J

    Date: 06/24/2025

    Michelle J

    Date: 06/24/2025

    Very friendly associate and was able to resolve my issue.

    Foxen (Foxen Insurance Company)

    Date: 06/27/2025

    Hi Michelle, 


    Thank you for taking the time to leave us a positive review on BBB! We appreciate the kind words and are here if you need any assistance in the future! 


    Thank you, 


    The Foxen Team

  • kristine V

    Date: 06/20/2025

    kristine V

    Date: 06/20/2025

    This company is very sneaky and you shouldn't use them. They charged me for insurance that I declined and even sent them my renters insurance from another company. I forwarded it to them yet they sent the claim to my son who has no idea what it was. I honestly don't understand how they conduct business. If the parent is paying for the insurance then they should at the least copy me on the form so I could have addressed. Do not use this insurance company, they are criminal.

    Foxen (Foxen Insurance Company)

    Date: 06/27/2025

    Hi ********, 



    Thank you for bringing this to our attention, and we apologize for the inconvenience and frustration this has caused you. 



    Please note that all communications regarding insurance are sent directly to the head of household listed on the lease. In this case, the resident was notified on June 25, 2024, that the submitted insurance policy did not meet the property’s requirements. We did not receive an updated or qualifying policy until June 18, 2025.



    To clarify, the Waiver Program is not renters insurance. It is an alternative option offered when a resident does not provide proof of qualifying third-party coverage. If a resident provides a valid renters insurance policy that meets the landlord’s requirements, they will not be enrolled in the Waiver Program. To meet your landlord's insurance requirements, the policy must:

    -Include a minimum of $100,000 in liability coverage

    -List the resident’s full insured address, including unit number

    -PROPERTY NAME/ADDRESS, ** *** ****** ******** ** ***** as an Additional Interest/Interested Party



    If you have any questions or would like us to review any documentation, please don’t hesitate to reach out to us at *****************
     

    Thank you, 


    The Foxen Team

  • Heidi P

    Date: 06/03/2025

    Heidi P

    Date: 06/03/2025

    ***** was amazing and extremely helpful!! My situation was resolved very quickly!!

    Foxen (Foxen Insurance Company)

    Date: 06/24/2025

    Hi *****!

    Thank you for taking the time to write us a kind review on BBB! If you ever need anything in the future, please do not hesitate to reach out! 

    Thank you, 

    The Foxen Team

  • Fernanda P

    Date: 05/30/2025

    Fernanda P

    Date: 05/30/2025

    FOXEN Insurance has been reliable and professional. Their team is responsive and helpful, making the whole process smooth and easy. Highly recommended!

    Foxen (Foxen Insurance Company)

    Date: 06/05/2025

    Hi ********,

    Thank you for taking the time to share your positive feedback on BBB! If you have any questions or need further assistance, do not hesitate to reach out we are happy to help.

    Thank you!

  • Lindsey R

    Date: 05/28/2025

    Lindsey R

    Date: 05/28/2025

    EVERY COMPANY NEEDS A ****** ********!!! She assisted me through a credit report dispute where one of the rental properties they work with was on my credit report. She was such a pleasure to work with! She was professional, polite, patient, helpful, knowledgeable, and she went above and beyond! We were able to get the credit dispute handled in less than a month! I thank her so much! If you come across her, you are in great hands!

    Foxen (Foxen Insurance Company)

    Date: 06/05/2025

    Hi *******!

    Thank you so much for taking the time to leave such a wonderful review! We will be sure to share your kind words with ******. If you have any questions or need anything else, do not hesitate to reach out! Thank you again! 

    The Foxen Team

  • Ally I

    Date: 05/21/2025

    Ally I

    Date: 05/21/2025

    Foxen has been great at streamlining the insurance needs of our residents. Our community mandates coverage and if their coverage lapses or they dont want to take the time to sign up for their own, theyre automatically enrolled with no action needed from management or the resident.

    Foxen (Foxen Insurance Company)

    Date: 06/05/2025

    Hi Ally! 

    We really appreciate you taking a moment to leave such kind feedback on BBB! If there is ever anything you need or if any questions come up, we are always here to help! Thank you, again! 

    The Foxen Team

  • Paige O

    Date: 05/16/2025

    Paige O

    Date: 05/16/2025

    Very kind staff, worked with me to figure out what my building needed to see on insurance details and approved things right away once everything was set. It was by far the easiest time Ive had dealing with any sort of insurance or admissions.

    Foxen (Foxen Insurance Company)

    Date: 05/21/2025

    Thank you for sharing your positive experience with us! We are so glad our team was able to assist you quickly and with kindness. If you need anything in the future, please do not hesitate to reach out!

    Thank you, 

    The Foxen Team

  • Ann R

    Date: 05/01/2025

    Ann R

    Date: 05/01/2025

    ***** was kind, professional, and helpful.I had a wonderful experience working with ***** from Foxen. From start to finish, she was incredibly kind, professional, and helpful. ***** went above and beyond to support me through the enrollment process for the Rentistry credit-building program. She even took the extra step of contacting my renter's insurance provider to ensure the property name was correctly added and ensured I received all the necessary confirmations.Her clear communication, follow-through, and patience truly made a difference during a busy time for me. I am grateful for her support; it was a pleasure speaking with her, and I felt genuinely taken care of throughout the process.Thank you again, *****!*** *******

    Foxen (Foxen Insurance Company)

    Date: 05/21/2025

    Thank you so much for taking the time to share, ***! We are so happy to hear about your experience working with *****. We will be sure to pass along your appreciation. Please feel free to reach out if you need assistance in the future as we would be happy to help. 

    Thank you, 

    The Foxen Team

  • E Lynn M

    Date: 03/20/2025

    E Lynn M

    Date: 03/20/2025

    I recently moved and in the lease it gave me "Foxen" as my rental insurance company. I called the customer service department to ask some questions, to my surprise, I spoke with the nicest individual named "***** C". She was by far was the most professional, kind person that I have uncountered in customer service in a long time! E **** ******

    Foxen (Foxen Insurance Company)

    Date: 04/07/2025

    Hi E ****! 

    Thank you so much for taking the time to share your positive experience with us! We truly appreciate your kind words and will be sure to pass along the compliments to our team member, *****. If you have any further questions or need assistance, do not hesitate to reach out were always happy to help!

    Thank you, 

    The Foxen Team

  • Tabatha P

    Date: 02/13/2025

    Tabatha P

    Date: 02/13/2025

    The worst insurance company I have ever had. I initially got the renters insurance through my apartment complex, Oxmoor Apartments, because it seemed simple to me to have it just added to my rent every month rather than another bill I had to remember to pay. We had a pipe burst in the attic from freezing during a winter storm and cause massive water damage to my first-floor apartment along with the two apartments above me. I filed my claim as instructed by my apartment management office and after two weeks of not hearing from anyone, I began emailing and calling leaving voicemails to the insurance company. Come to find out, Dynamic Claims handles all claims for Foxen insurance, they do not even handle their own claims. After leaving a message that I was going to contact my attorney, my adjuster finally called me back. She stated that she "didn't want to call me back because she didn't know how to explain to me the situation with my payment." She stated that Foxen has a clause in the policy where they only pay $10,000 max per incident and that all four apartments had to split the $10,000. Ludacris as that is, I have still yet to receive any money, and no one returns my calls. DO NOT USE THIS COMPANY, find another company that will care more about your losses. I missed work, had nowhere to stay, and lots of damage to my property, yet absolutely NO compensation. THEY STEAL YOUR MONEY!!! FRAUD!! FRAUD!!! FRAUD!!!

    Foxen (Foxen Insurance Company)

    Date: 02/21/2025

    Hi *******,

    We are sorry to hear that you were frustrated by your experience. Our goal is always to provide clear communication and support to residents, and we are actively following up with Dynamic Claims to get more details on the feedback you shared. But please note that your concerns with the service are not reflective of the terms of the Waiver Program itself.

    It's important to clarify that Foxen does not provide insurance to residents. (The name of our company that provided the Waiver Program is Foxen Administration, LLC, not Foxen Insurance.) Your landlords Waiver Program included a reimbursement for damage to their residents personal property. However, the Waiver Program provides reimbursement on a per-incident basis, meaning that the $10,000 limit applies collectively to all impacted residents from a single event. The program terms outline that this amount is shared among affected tenants rather than being allocated in full to one individual. Please refer to the Waiver Program Terms and Conditions included with the Important Resident Announcement you received via email on August 21, 2024. We understand that this may not align with your expectations, and we regret any confusion regarding how the reimbursement is applied.

    Lastly, we want to assure you that Foxen operates in full compliance with applicable laws and regulations and is committed to transparency in our program terms. We take claims of fraud seriously and are committed to administrating the program according to the stated terms and conditions.

    If you would like to unenroll from the Waiver Program, please feel free to send us a copy of your third-party renter's insurance policy to ********************************* or upload a PDF copy to our website for review. If you have any questions about the Waiver Program, please reach out to ********************************* as we would be happy to assist.

    Thank you, 
    The Foxen Team

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