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Business Profile

Tax Return Preparation

White Kenyon Tax Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tax Return Preparation.

Complaints

This profile includes complaints for White Kenyon Tax Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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White Kenyon Tax Services has 2 locations, listed below.

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    Customer Complaints Summary

    • 13 total complaints in the last 3 years.
    • 13 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/06/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      February 7, 2025 I went into White Keyon tax service, and filed my taxes with tax preparer ***** ******,

      She filed my taxes prints off tax documents, had me sign papers that Ive filed my taxes with her, proceeded to tell me I will receive back $8874 and that I should check ******* after 24 hours to track my refund. every day I check ******* and it shows no available information.

      Approximately February 19 I called the office of white Keyon tax service I with the person answering the phone I leave a message for ***** to please give me a call back in regards to not being able to locate my taxes also for the owner to give me a call. Never received a call from neither called every day same thing they would say ***** is not in or shes with a client.

      March 3 I call again representative transfers me to a prepare name Miss ****** she informs me my taxes were never filed! that the preparer Miss ***** did not push the send button. Miss ****** apologize to me and said that she would be able to then on that date send my taxes off finally.

      I agreed, Came into the office sat with Miss ****** she filed my taxes. she also had took over ****************** where I originally filed my taxes which makes me believe ***** did not work there anymore.

      I informed her that I should not have to pay a fee because I have been done an injustice, she told me that the owner owner was the only one who could take off the fee, owner ****** White never called me back . went on ******* to check status still no information available

      on March 5 called the office spoke with Miss ****** she told me my taxes were being processed and I asked her what was the amount I was receiving back she told me a completely different number of my refund she then told me that I was now receiving back $8571 instead of the $8874 that I was told I was receiving back originally when I thought my taxes were being filed the first time on February 7, 2025.

      This ordeal has caused me stress and hardship

    • Initial Complaint

      Date:02/27/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      I filled my taxes with this company I was charged a fee of $95.00 for filing fee. When I checked with IRS I was told that a check had been forwarded to my bank. This wasn’t processed, may be the wrong account information on filing process.

      I called the company that processed the refund that stated it had been sent back by the bank. Processing company said the check was returned to White-Kenyon neither the amount of either refund had been sent.

      I was told by the processing company that I had been charged a fee. I explained to the processing company that I had paid White-Kenyon $95.00.

      Processing company said I shouldn’t have been charged an additional fee. There were two different amounts on the IRS forms that I received showing different amounts of refunds. Neither of these amounts were the amount of the what the processing company had sent back to White-Kenyon.

      Business Response

      Date: 02/27/2025


      '******* *****' via Dispute Resolution - Shared Inbox <**********************************************************************************************>
      12:20 PM (1 hour ago)
      to Better, white.kenyon_tax_***************************************

      Ms ****,
      I am ******* *****. I no longer have the referenced business with complaint #********. This location is transitioning. I did not prepare her tax profile, nor did I receive the dispute payment. My apologies to the consumer ( ********* **** ). You may use the email address or call ************ ( cell )

      Customer Answer

      Date: 03/05/2025

      **** ********* - Voicemail box 135
      Attachments
      Tue, Mar 4, 10:32 AM (21 hours ago)
      to me

      GoTo logo
      You received a new voicemail message
      Info New voicemail message
      Time: Tuesday, March 4 2025 10:29 AM
      From: **** ********* **************
      Duration: 1 minute 53 seconds
      Voicemail box: 135
      Transcript:
      Hello, again, this is ********* ****, and I went to the library having some problems sending, faxing the information to your email, so I faxed it to the phone number of the agency. And just checking to see where I am. If you can send me something in an email, I'd appreciate it. let me know something, because as of today, I still have not received my tax refund from the company that I filed the taxes with, and based on the information from the processing company, it was sent back to her. Now it's been almost a week and a half ago, And I still have not received it by mail, by processed into my account, or any way, shape, or form. And I just want to know if I can find out what's going on. Because when I was over there to the office to get things straightened out, she said that I was disrespecting her business. And she asked that I leave her office. So I just don't think it's safe or appropriate for me to go into the office to try to find out what's going on. If you can give me a call, again, my name is ********* ****. My number is ************. My email address is gorecasandra12 at *********. Thank you. Bye bye.

      Business Response

      Date: 04/01/2025

      We belive the matter has been resolved as she received her refund from the ***, and cashed the check.

    White Kenyon Tax Services is NOT a BBB Accredited Business.

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