Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When we purchased a truck from them in September we were told they would handle the license plate and it would come in the mail. Called them 3 weeks before the tag expired and was told the same thing. Called them a month after the tags expired and they told us they ran into an issue and couldn't get the tags but they would mail us a check. They sent the sales tax in the amount of 5% and nothing more but they charged us a title fee and a registration fee. We're now a month past the expiration date on the temp tag and are going to have to pay ANOTHER $600 to get the truck legal after putting $40,000 down. Why are we paying fees for things they aren't taking care of???!!?

  Business Response

  Date: 01/11/2024

  
  **** C <******************>
  Wed, Jan 10, 5:04 PM (21 hours ago)
  to Better
  
  As I told Mrs ****** on the phone ,is that we do not or ever had paid for anyones plates. We would only be responsible for sales tax.

• Initial Complaint

  Date:12/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sunday November 12th 2023, Bobb automotive delivered a van we bought the previous day. A 2022 Chrysler Pacifica. My wife and I were told the vehicle was fully serviced and safe. On Sunday the 12th and Monday November 13th, my wife and I noticed a strange grinding sound. I contacted the salesperson ******* who sold us the van. She cleared with her manager for us to take the vehicle to get looked at by a nearby dealership to see what was wrong. ******* said they want to make sure something wasn’t missed and they would do what they needed to do in order to make our experience the best possible. We took our van to ****** in St Clairsville OH. That dealership said the rotors and brakes were needing replaced. It’s possible either a rock was stuck in them when we got the vehicle, or the dealership we bought the vehicle installed them wrong. ****** garage ordered the parts. Now bobb automotive did not answer or return our or ****** garages phone calls for days. Finally my wife got ahold of the manager and he said he’s not paying for the repairs. Even though we have proof his salesperson ******* stated they would indeed pay for the repairs.

  Business Response

  Date: 01/11/2024

  **** C <******************>
  Wed, Jan 10, 5:01 PM (21 hours ago)
  to Better
  
  I believe I told the customer we would take a look at the vehicle here at our service department and she wouldn’t cpme here

  Customer Answer

  Date: 01/19/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 20980389
  
  
  
  I am rejecting this response because:  originally the manager asked if we could bring the car to there service department to be looked at. There were a couple issues with that. For one, that service department was over a couple hours from our residence. Secondly, they would not come pick it up and provide a rental in the meantime. Thirdly, it was their service department that allegedly looked over the car in the first place. It’s obvious their service department is careless and/ or clueless. This van transports my 4 children. It was imperative to me it be the safest vehicle possible. They sold it alleging it had new brakes and rotors, yet one rotor was torn up badly, and it and new pads needed replacement. Terrible service and no concern for our family safety. We were told to take it to a dealership of our choice, and bobb automotive would “make it right with us”. Lastly, it’s apparent how ignorant the management is at bobb automotive. We knew if somehow we could feasibly drive up there (which our schedules wouldn’t allow) they would say they looked at it, and that nothing was wrong. Also apparent is their lack of caring for the safety or concern of their customers. For the mere prices of rotors, brake pads, and a decent mechanic to install them. BBB should give them a terrible review so that nobody else gets taken advantage of and everyone could get a safe vehicle elsewhere.
  
  
  
  Regards,
  
  
  
  ***** *****

• Initial Complaint

  Date:11/01/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  the general manager mike colluci- was definitely not the best to deal with after this particular situation, I requested to cancel the deal on several occasions. I was sold a vehicle on October 11th, subsequently asked to sign the contract and still do not have a vehicle. I was promised on several occasions when the vehicle would arrive by orion and it never did down to the last day (the 27th) when I stated enough is enough, that's when the manager told me it didn't matter, they would deliver the car to me whether I was home or not. The complaint is that I have paid for car insurance that I now have to cancel because I don't have a car, and I am trying to get my car insurance refunded but they need the letter from the dealership saying that I never took position of the vehicle which I did not. I have also talked to the finance department who advised me that while they cannot cancel the deal because that is the car service responsibility, that being told that just because it is fully funded is inaccurate because funding can be pulled at any time if a customer decides not to go through with the deal. So again all roads lead back to Bob says yes and I believe they're operating under National Auto brokerage. I have tried to call to speak to someone else who's not rude and I was told that I would be provided a letter on Monday to give to my insurance but I did not get that now when I call I'm told that they don't know who's over the whole place when I've asked to speak to someone who's over the whole place I have told them to please tell the salesperson and the Ruder manager not to continue speaking with me because of how they handle the situation. I have emails and I have text messages. They are definitely not in the business of satisfying customers but here it is my car note is due for a car that I never received and that I requested to cancel after not receiving it. I am getting absolutely no resolve.

• Initial Complaint

  Date:10/22/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used 2018 Frontier and since day 3 of ownership have had issues. I bought an extended warranty through the dealer that has not been much help. The Frontier has been in the shop since the 3rd day. It has had a rear differential replacement that I had to pay $2000 for and the dealership covered the rest BUT now the motor needs to be replaced and I’ve not even seen the truck let alone driven it since the third day of ownership which was back on June 26 2023. The air bag lights are also now lit from what the dealership has stated and the car fax states minor accident. Why would they be allowed to sell a vehicle that is unsafe to drive especially with faulty air bags, motor and rear end?

• Initial Complaint

  Date:08/22/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/22 I contacted Bobb Says Yes & spoke to ***** about buying a vehicle.He sent me 3 options that would work in my monthly budget.I decided on a 2020 Corolla.5/24 ****** contacted me & sent over the documents that needed to be signed.I did all that & was told that transport was going to be set up.I was told that it was a 2 owner's car & had a clean title.Between the 24th & 30th we spoke on the phone about some scratches,detailing the inside, tires, & an oil change.After that was all done ***** called me & said that there was an issue with the radio.He gave me the option to have them fix it there or send it to me and I made an appointment with a local Toyota to have that issue fixed.I told him I would do that.I needed the car. Here are the issues.I signed the paperwork on 5/24,I did not receive the car until 6/16.There were SEVERAL scratches all over the car that was supposedly at the paint shop.The inside was absolutely disgusting.Staines all over the car.I set up a service with my local Toyota for the radio and the horn to be fixed.The radio needs a new system(head unit and speakers) altogether and the horn didn't work due to overspray from previous damage that I was not aware of.The GM Mike said he was not paying $1200 for a radio & would send me a check for $300.I said I guess if that was my only option then I would accept it.After that very rude conversation, I was informed that there was a $168 diagnostic fee.I tried to text ***** on 7/29 about this.I still haven't received anything back.Now today's issue.I was told that this 2020 did not have the option for a remote. I hired a local locksmith to come to try and program the remote the CAR CAME WITH & was informed that the body control module either has a naked wire or is going out and would have to go to Toyota to be fixed.I can take this vehicle to a local shop as long as Mike will Communicate with them.I cannot take the vehicle to them.It was bought online from GA.I have all the supporting documentation.

• Initial Complaint

  Date:06/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 2023 I went to Bobb Automotive to purchase a vehicle. Since the beginning, they didn't want to run any numbers. They never told us the purchase price of any vehicle. After several hours, I liked one of the vehicles, the vehicle had body damage, but they assured me the accident was not reported and they were going to fix the vehicle before giving it to me. The was accident was reported, they lied. They made me sign an as is purchase agreement but assured me they were going to fix the vehicle and everything was going to be ok. The salesman said they were going to work on a deal since the vehicle had damage, but no, they overpriced the vehicle. Even after that, they kept the vehicle for almost two weeks to "fix the damage" and they just spray painted the car. After getting the vehicle, it had a smoke problem, and even with the extended warranty purchased, they said they were not going to fix it. I tried to talk to the manager but he is denying everything.

  Business Response

  Date: 07/25/2023

  
  
  
  We did disclose the price . We at Bobb Says Yes are very transparent , that’s why we have been in business for almost 100 years . Every customer signs a proposal with all the numbers figures on it before they even sign any documentation. We have addressed  the other issues.
   

  Customer Answer

  Date: 08/04/2023

  
  *** ****** ***** <********************>
  Attachments
  Wed, Aug 2, 2:08 PM (2 days ago)
  to disputeresolution
  
  Hello, 
  
  Here is the evidence that Bobb Automotive is lying. I had to pay $1425.41 to fix my car because they sold me a vehicle with a damaged engine and Luke Auto, the shop that fixed my car, told me the damage is an extensive damage, that the car was not taken care properly with the oil changes, and for that reason the damage in the engine was not caused by me, but by the last owner of the car. The dealership was aware of the engine issue because the car had a smoke problem and they sold me the vehicle in that condition. Luke Automotive told me they fixed the most urgent issue, but the car is probably going to need a new engine in the near future. 
  
  On top of that, Bobb Automotive said they were going to paint the damaged areas in the car, and they just spray painted it, nothing professional. 
  
  Attached is the evidence. 
  
  I appreciate your help in this matter. Hope to hear from you soon. Thank you.
  
  Cordially,
  
  
  ******* ******

• Initial Complaint

  Date:05/17/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle of which apart of the deal were 4 new tires. I found out not only are the tires not new but one of the tires has a bad tire plug that cant be fixed.
  
  I want new tires put on the vehicle.

  Business Response

  Date: 06/07/2023

  **** C <******************>
  Mon, Jun 5, 4:09 PM (2 days ago)
  to Better
  
  We are researching our info from the deal. There was nothing ion the deal that said we would replace 4 tires.  We inspected the vehicle and our service department did not recommend replacing tires.

  Customer Answer

  Date: 06/07/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 20070812
  
  
  
  I am rejecting this response because: 

  I've attached my email trail with the purchase coordinator where she advised me the tires would be replaced. I took the car to be examined at a Lexus dealership and the dealership advised me the tires were not new. I let the purchase coordinator know this and she said she would look into it only to never to get back to me. She also ignored my calls, emails and text messages.

  On top of all of this have already had to replace the passenger side tire as the tire plug on that tire had a slow leak. When I went to see if I could get the plug repaired I was told no by two different tire places due to the tire already having another plug. They both advised that fixing the plug was dangerous and that I should instead replace the tire. 

  I again reached out to the purchase coordinator and finance manager and still I have not received a response to this day from either one.

   

  
  
  
  Regards,
  
  
  
  ******* ****

• Initial Complaint

  Date:05/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle on 2/14/2022, 2014 Ford Escape. I have had so many problems with this vehicle overheating, that it is unsafe to drive.. I took it back to BOBB twice and was given the run around. The last time, Iwas there the general manager was basically saying hey its the risk you take buying a used car. While having this heated discussion, the service manager called the general manager they had a private call, was then told we can go ahead and fix this, no cost to you. Well 2 days later the exact same problem continued, at this point I had to park the vehicle. So here I am with no running car, having to find rides to and from work so that I can pay for my car that doesn't run. I recently had it towed to a Ford dealership to see if they could determine what the issue was. I was informed by Ford that my car has a salvage yard engine, replacing the factory engine. This was never disclosed and the car fax "Big Lou" produced had no mention of that either. Ford has determined what the issue is however, they are unsure it can be fixed due to the "fixes" done by BOBB and the salvage yard engine. I would never of purchased a vehicle with a salvage engine. I also believe that the service manager discovered the engine, and told the GM that day, the free "fix" was just a means to hopefully disguise the real culprit. How can you sell a car with a salvage engine? How do you legally report an odometer reading? Dealer for the people as your commercial states? I hardly think so.

  Business Response

  Date: 05/11/2023

  New ownership did not take over this dealership until 06/01/2022. That vehicle was sold prior to that

  Customer Answer

  Date: 05/11/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 20004452
  
  
  
  I am rejecting this response because: 
  
  
  
  Regards,
  
  
  
  ****** ****

• Initial Complaint

  Date:02/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 28, 2022, I purchased a 2021 Nissan Versa vehicle from Bob Automotive. It was the only vehicle that the company offered me, because it was the only one that according to them qualified with my credit; They told me that the vehicle was going to be retained at the dealer to check it because it was a new arrival. The next day I went to pick up the vehicle, and they told me that the vehicle had been taken away because it had a licking problem in the coolant, already that the vehicle had a company guarantee, in view, they provided me with a 2020 Toyota Corolla vehicle which was in poor condition, with strange stains on the roof, and a very bad smell, they did not tell me how long it would take, they did not provide me with a letter or a service order explaining what exactly was wrong with the Nissan vehicle. On December 8, 2022 they called me and told me that I had to go to the dealer to return the Corolla and they would give me another one, because the vehicle was not yet ready, they gave me a Hyundai Elantra. The days passed without any kind of response from the vehicle, until December 29, 2022 I received the vehicle that I had bought a month ago. After two days of driving the vehicle, I realized that the hood of the vehicle trembled whenever I drove, with the risk of it opening up on the highway, and also the fender was rubbing against the rim, which caused damage to it. I went back to the dealer to make a claim about what happened, and they told me that they did not cover it, and that it was nothing serious and it was normal. Then I proceeded to take it to the Nissan workshop and another private one and in both they told me that the problem was serious and that the car was not safe to drive. That I had had an accident, which the dealer hid from me, and put my physical integrity and that of my family at risk.

  Business Response

  Date: 03/17/2023

  We have addressed the customers concerns and remedied her problems with the vehcile. When she left here she was satisfied.

   

  **** ******

  Bobb Says YesTell us why here...

• Initial Complaint

  Date:01/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This lot was beyond negligent and sold me a cash car that turned out to have an issue overheating within 10 hrs of driving it off the lot. I called several times and had the service department "inspect it" and they assure me they fixed the radiator reservoir once I had the car towed there at my expense. This in fact was not fixed, and has done the same thing over and over. They do jot return my calls. It's extremely unprofessional on BOBBs part, and my sales person ******, as he knew I was buying this car for my 18 year old daughter. This same salesperson assured me that he would never let me buy a car for a young girl that would potentially leave her stranded. How crooked! Humanity and. Compassion were out the window. Now here we sit, thousands of dollars later, and the car is still overheating. Smoking and potentially has prior damage to the engine for this same issue. Beware of BOBB on West Broad Street. This has been an eye opening experience, and my slaughter could have been hurt severely on the freeway and the car overheated and started smoking! I'll be seeking legal action. If this not corrected and made right!

  Business Response

  Date: 01/20/2023

  We sold the car to Ms ******* for 5000 plus tax and title on 09/28/2022 .The car was sold as the warranty addendum was signed as is. Im not sure how many time she called here, but i was not aware of any problems until i recieved this message. Not able to help, would be willing to try to work a trade if she is interested.

   

  **** ******* GM

  Business Response

  Date: 01/20/2023

  We sold the car to Ms ******* for 5000 plus tax and title on 09/28/2022 .The car was sold as the warranty addendum was signed as is. Im not sure how many time she called here, but i was not aware of any problems until i recieved this message. Not able to help, would be willing to try to work a trade if she is interested.

   

  **** ******* GM