Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/11/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this car almost 35 days ago ever since I had the car I've had nothing but problems with it I've tried to reason with the manager about the problems with the car the car has brain damage which lowers the value of the car when I financed it at $18,000 it's no longer worth that much never got a Carfax manager says that all cars don't come with Carfax unless you ask for one the car was involved in a wreck I didn't find out about that until I confronted the manager about the problems I was having with the car manager States there's nothing he can do since the car has frame damage manager states he will only if it's covered under the repair plan I purchased at the time of purchasing the car I have contacted the attorney's general office to weigh out my options

  Business Response

  Date: 10/25/2022

  MR. ******** voice his concerns with the vehicle and ti\old us what another person shared with him about the vehicle he purchased. We were not able to document his beleifs and actually showed him the cafrax to back that up. Mr. ******** surprislngly returned the vehicle unannounced. I called him to see why and he said he didn’t want it. Itold him this would reflect as a repossession on his credit and he said he didn’t care because he already bought another vehicle. After telling ***** ******* who is the General Sales Manager , he informed me that Mr ******** retrieved his vehicle from Bobb that he had previously dropped off
  From: *** *****
  Sent: Wednesday, October 19, 2022 7:44 AM
  To: ************; ***** ******
  Subject: FW: You have a new message from the BBB of Central Ohio complaint #********.

  Customer Answer

  Date: 11/07/2022

  Yes I returned the car and then later picked it up because the bank said regardless I would still have to pay for the car so in my defense I picked the car up not only after picking up the car the transmission had finally went out I went to the car lot and told them about this and they said there was nothing they could do for me even though the cars transmission was covered for repair the car lot advertised they paid for town if the car broke down come to find out wasn't covered so I had to leave the car on the side of the road this car lot is nothing but a scam to draw in minority and lock them into debt that they can't afford with a car that won't run I'm on camera at there car lot over 5 times before a week went by of having the car due to not having 30 point inspection before being sold or making any repairs before being sold checking for damage before being sold, I was racially profiled by the sales manager based off my credit history and money in the bank the sales manager said I quote wasn't there something wrong with your credit that was the reason why we couldn't get you into the car you wanted we didn't know you had $10,000 in the bank or we would have got you into the car you wanted why the sales rep ***** sat next to me and heard everything the sales manager said