Business Profile

Windshield Repair

Safelite Auto Glass, Inc.

Complaints

This profile includes complaints for Safelite Auto Glass, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,915 total complaints in the last 3 years.
696 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/14/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Took vehicle in for a simple windshield repair on 2017 Subaru Outback. Was told that the technicians were unable to recalibrate the vehicle upon completion and that if the issue did not resolve to bring the vehicle back. I instead took the vehicle to the dealership who advised the camera system had been broken. After contacting Safelite to inform them of the issue, they then stated that the vehicle had no issues when it was returned after installation which is untrue. The eyesight error was displayed on the dashboard.

I have a voicemail message on my phone from the technician stating that the error was on the dashboard before I picked up the vehicle and they could not recalibrate it.
Business Response
Date: 10/14/2022
Hello,

We are very sorry for this experience
you've had with us. I am one of the Customer Care Agents that was assigned to
your case. Since reviewing your complaint, I did escalate this issue to upper-level
management and ask that they reach out to you right away. Please reach out via
phone 1-800-638-8958 or email directly if you have further questions.

Sincerely,
******
Customer Answer
Date: 10/14/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to escalate the issue and make contact, however no one has actually reached out to me as yet. I would rather there be a pending still option rather than accept or reject flat out but I accept that they acknowledge I need to be contacted about the situation to resolve it.

Regards,

**** ******
Business Response
Date: 10/31/2022
Hello,

We received a notification that this complaint was resolved. Please let me know if I can help further.

Thanks
******
Initial Complaint
Date:10/13/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
AUG 03 2022 My Tesla back window was accidentally cracked so I called my car insurance USAA to file a claim they referred me to Safelite, I spoke with Safelite, my appointment was eventually made for Wednesday, August 31 asked me to please arrive by 8:00 AM at **** ******** **** *** ******** ** *****. Referral #: 410321.
I was there at 7:50 AM I of course sat & waited for 2-3Hrs, my middle age male technician parked my car outside, then came inside & walked past me, then the very older male receptionist in front of me called me to come to the counter & immediately ask me did I speak to the technician? With confusion, I said no... He then proceeded to tell me ill needed to come back because when installing my window my defroster was somehow broken as I was upset & was trying to process this, I didn't have time to speak to a supervisor because I need to rush to work. I believe I called Sept 01st, 2022 to speak with a supervisor because every day I come to an appointment with them I lose money & also put my job In jeopardy because at this point i no longer had sick days because of covid or vacation days, etc. However, i ended up getting a regular younger woman employee who told me she would forward my message to a supervisor after our call ended, i never heard anything from anyone. So Sept 15th, 2022 at 12:24 AM i sent my same concern to their Facebook page & Facebook inbox, & someone responded & said: "Hi *******, we're sorry to hear about your experience & appreciate your sending us these details. Please be assured our team is looking into this for you & will get in touch as soon as we have an update". -******* at 2:41 AM. But nothing still. I called a later day to speak to a supervisor but nothing. It is now Oct 13th at 3:25 PM I don't feel valued as a customer at all especially when I went out of my way to make sure I came in early to make the Safelite didn't have to rush. I did everything I was supposed to do. Someone needs to make this right i lost my job.
Business Response
Date: 10/14/2022
Hello,

We are very sorry for this experience
you've had with us. I am one of the Customer Care Agents that was assigned to
your case. Since reviewing your complaint, I did escalate this issue to upper-level
management and ask that they reach out to you right away. Please reach out via
phone 1-800-638-8958 or email directly if you have further questions.

Sincerely,
******
Customer Answer
Date: 10/16/2022
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 18209984

I am rejecting this response because: This business hasn't provided a solution or a refund etc.

Regards,

******* *******
Business Response
Date: 10/25/2022
10/24/2022 10:12 AM The check was mailed to you this date. Pleases allow time to receive.

Thanks
******
Initial Complaint
Date:10/13/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February 15, 2022 I had a full glass replacement. It wasn't sealed properly and I am constantly having to push the seal back in.

On May 27, 2022, I had a spiderweb crack repaired and I specifically asked why the spot looked the exact same and there was no scar or anything to indicate repair had been done. She said "oh I fixed it, it won't spiderweb" and it did. I knew she didn't do anything but I convinced myself I'm not an expert so I didn't know better. Now it has spiderwebbed across my windshield and since my insurance did it at no cost, I am being told my insurance will have to pay for a new windshield. I can't even get anyone on the phone to report the shoddy work by this employee because I know she didn't do anything because there is/was no kind of solution on my windshield. But your phone line has been saying for months that no one can take your call, go to the website and hangs up. But the contact us form is also not being responded to.
Business Response
Date: 10/14/2022
Hello,
I am very sorry to hear about the inconvenience. We completed the full windshield replacement to your vehicle in February 2022. There was reported new damage to the glass 5/11/2022. Any new damage does void the warranty and this would be a new claim. There does show to be you have a Zero dollar deductible. There was a chip repair completed for the new damage. When we complete a chip repair we are already working with damaged glass. To elaborate, when a customer has a chip or a crack in their glass the windshield is considered compromised/broken. Unfortunately, there is no way to determine how the glass will react to the repair process. The outcome of a repair is affected by many factors, including but not limited to:
- The age of the damage
- The size and location of the damage on the windshield
- Glass is a sensitive and unpredictable material

Our chip repairs are done to preserve the structural integrity of the glass and not for cosmetic purposes. If the repair fails i.e. starts to crack out further or is not visibly pleasing; Safelite offers a money back guarantee to the paying party where we will credit the cost of the repair back to them; however, your deductible would apply if you have one. If you need further assistance, we can be reached at 800-638-8958.

Sincerely,
******
Customer Answer
Date: 10/24/2022
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 18210163

As I stated I want to file a complaint against the repair person because she didn't do anything and I would like a call back since no one at your number answers

I am rejecting this response because:

Regards,

***** *******
Business Response
Date: 10/24/2022
Hello,
I am very sorry to hear about the inconvenience. We completed the full windshield replacement to your vehicle in February 2022. There was reported new damage to the glass 5/11/2022. Any new damage does void the warranty and this would be a new claim. There does show to be you have a Zero dollar deductible.

Our chip repairs are done to preserve the structural integrity of the glass and not for cosmetic purposes. If the repair fails i.e. starts to crack out further or is not visibly pleasing; Safelite offers a money back guarantee to the paying party where we will credit the cost of the repair back to them; however, your deductible would apply if you have one. If you need further assistance, we can be reached at 800-638-8958.

Sincerely,
******
Initial Complaint
Date:10/13/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I filed a claim with my insurance company and was directed to safelite to repair my windshield. Safelite received the claim 08/11/2022. Safelite has rescheduled my windshield windshield more than 10 times. Safelite call the day of your appointment and states parts are not available! The first tech came out stated it’s the wrong windshield and the tech at the shop stated it was the correct windshield and the tech was new! Safelite called for me to come to the location stated windshield can be installed and called several times asking when I’m coming! Once I get to the location the tech stated it’s not the correct part! Safelite has made excuses light this for all my canceled appointments stated parts are not in.
Business Response
Date: 10/13/2022
Hello,

We are very sorry for this experience
you've had with us. I am one of the Customer Care Agents that was assigned to
your case. Since reviewing your complaint, I did escalate this issue to upper-level
management and ask that they reach out to you right away. Please reach out via
phone ************** or email directly if you have further questions.

Sincerely,
******
Business Response
Date: 11/01/2022
Hello,

I called and left you a detailed voicemail. Please return the calls to **************.

Thank you
******
Customer Answer
Date: 11/04/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:
****** took care of the problem! Thank you for all your help!

I accept the business's response to resolve this complaint.

Regards,

******* ********
Initial Complaint
Date:10/13/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Safelite incorrectly installed a windshield, won’t pay for a full diagnostic nor fix the damages caused. They refuse to speak with me and have pushed me to legal. I’ve been harmed and they are not providing an equitable resolution.

---------- Forwarded message ---------
From: *****, *********.M <*********.*****@safelite.com>
Date: Thu, Oct 13, 2022 at 10:36 AM
Subject: 2007 Mercedes S550
To: ******************** <********************>

Mr. *******,

I’m corporate counsel for Safelite, and the issue with your vehicle was brought to my attention. As previously discussed (and as shown on the attached estimate from Mercedes-Benz of West Chester), the parts needed to repair your vehicle will cost $8,596.34. The cost of the parts added to the cost of the estimated 25 hours of labor will bring the total for repairs to about $12,225. This amount is also likely to increase, as the dealership stated that an additional 2 hours of labor is needed to put the vehicle back together, along with an additional hour of labor to examine the rear of the vehicle for possible additional damages. The labor rate being charged by the dealership is $199/hr. Therefore, the value of your vehicle is lower than the $12,000+ cost to repair. Because of this, Safelite has provided two offers. The first is for Safelite to compensate you $8,000 and you can keep the vehicle (and you would be responsible for the repairs). The second option is for Safelite to compensate you $10,000, and you will transfer the title over to Safelite and Safelite will take possession of the vehicle. Both options require you to execute a release agreement.

Please review and let me know if you have any questions, or if you would like to discuss. We would like to try and reach a resolution as soon as possible.

Thank you,

********* *****

*********? ***** | Corporate Counsel
7400 Safelite Way | Columbus , OH
43235
*********.*****@safelite.com

Business Response
Date: 10/13/2022
Hello,

We are very sorry for this experience
you've had with us. I am one of the Customer Care Agents that was assigned to
your case. Since reviewing your complaint, I did escalate this issue to upper-level
management and ask that they reach out to you right away. Please reach out via
phone 1-800-638-8958 or email directly if you have further questions.

Sincerely,
******
Customer Answer
Date: 10/19/2022
Your service was about as helpful as safelite…both should be assumed
Business Response
Date: 10/20/2022
Hello,
Thank
you for contacting our office. I’m so sorry that the repair on your vehicle has
failed. While we do have a very high success rate with our repairs, there is no
way to determine how the already damaged glass will react to the repair
process. The outcome of a repair is affected by many factors, including but not
limited to:
            - The age of the damage
            - The size and location of the
damage on the windshield
            - Glass is a sensitive and
unpredictable material

Our
chip repairs are done to preserve the structural integrity of the glass and not
for cosmetic purposes. If the repair fails i.e. starts to crack out further or
is not visibly pleasing; Safelite offers a money back guarantee where we will
credit the cost of the repair toward the replacement of a new windshield; however,
your deductible or out of pocket cost would apply. If you are interested in a
quote, please feel free to contact us at 800-800-2727.
Initial Complaint
Date:10/13/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had my windshield replaced on September 30th of 2022, upon inspection I found my hood was scratched on the driver’s side with three consecutive scratches. I called and reported this to the company and one week later they called asking for pictures. I provided the pictures and the company never responded. I have reached out to Safelite multiple times but I receive no response. I feel this is poor company behavior.
Business Response
Date: 10/13/2022
Hello,

We appreciate you taking the time to reach out to us with your concern, I’m very sorry to hear about this. Our National Lifetime Warranty covers manufacturing defects and workmanship for as long as you own or lease the vehicle. You’re welcome to schedule a warranty appointment at www.mysafelite.com or please feel free to contact Customer Care at 800-638-8958
Initial Complaint
Date:10/12/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On my 2019 Lexus RX350, the windshield has been replaced with an aftermarket one.

As a result, I have noticed that some of the advanced features are no longer working such as windshield wiper water sensing, and frontal collision alert.
According to Lexus technical department the only way to restore said features is by installing an original Lexus windshield.
Such incompatibility of the aftermarket windshield had not been disclosed at the moment of the online purchase, nor the option to choose an original Lexus part was prompted.
I request to have windshield replaced with original Lexus part and advanced features restored.
Please find enclosed Safelite invoice and Lexus service report.
Business Response
Date: 10/13/2022
Hello,

Thank you for contacting our office. I’m sorry for the delay in responding to your request. Our records show that your appointment is scheduled for IN-SHOP: Mon Oct-19 at 10:30 AM. Please feel free to contact us if this information is not correct or if you need further assistance. Please contact us by email or by phone at 800-638-8958.
Customer Answer
Date: 10/14/2022
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 18206128

I am rejecting this response because:
On 9/17/2022 I've spoken to the Augusta (GA) store manager who offered to have the advanced feature repaired but not the windshield replaced with an original Lexus part.
I've explained to the store manager that Lexus tech support stated in writing that such feature WILL NOT work with an aftermarket windshield and declined to perform the repair needed.
The store manager offered to install the original Lexus part ONLY if the lane departure feature was not working.
Such feature is working and is not part of my complaint.
The resolution offered will not resolve my problem (features not working and loss off Lexus tech support for said features).
I need to have assurance to have the windshield replaced with an original Lexus part BEFORE I go to the appointment.

Regards,

**** ********
Business Response
Date: 10/17/2022
Hello,

I was advised that everything is due to be resolved at your appointment on the 19th. Please reach 1-800-638-8958 if you have further concerns.

Thanks
******
Initial Complaint
Date:10/12/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
10/10/22 Safelite AutoGlass replaced a broken windshield in our car in 2021. They stated the windshield has a lifetime warranty. For several months recently we have been hearing a loud whistling noise coming through the windshield into the cabin of the car. We took the car back to Safelite and the Lady at the desk said the windshield was under warranty and would be replaced. We have a Safelite receipt that states we commented about the air noise and that the front windshield glass would be replaced. I spoke with the assistant manager as well and told him of the Safelite receipt I had that stated the original equipment glass had been approved by them. He stated that they test drove the car and didn’t hear any noise and would not honor their written receipt. I stated the noise normally took place when traveling 75 to 80 miles an hour. he stated they did not go that fast. The Safelite auto glass receipt is attached.
Business Response
Date: 10/13/2022
Hello,

We appreciate you taking the time to reach out to us with
your concern, I’m very
sorry to hear about this. Our National Lifetime Warranty covers manufacturing
defects and workmanship for as long as you own or lease the vehicle. You’re
welcome to schedule a warranty appointment at www.mysafelite.com or please feel
free to contact Customer Care at 800-638-8958.
Customer Answer
Date: 10/14/2022
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 18203479

I am rejecting this response because: We have already scheduled a warranty appointment a few weeks ago. The Safelite staff told us the windshield would be replaced as it is under warranty. In the Safelite receipt that I attached it states in the comments that the windshield replacement was approved. However, the windshield was not replaced. We only found out the windshield was not replaced when we left the Safelite store and looked at the windshield and found the same car wash sticker was on the windshield. We then asked the assistant manager why the windshield was not replaced. He said they drove the car and didn’t hear any noise. He said they got up to about 65 mph. He sent out a Safelite technician to say that something was done to seal the windshield so that the noise would not come in the cabin. Also, the receipt does not indicate any modifications/adjustments that were made to the windshield to correct problem. We drove the car today at a higher rate of speed and the loud squeaking noise was still coming in the cabin as before. Proper communication and honest responses have not come forth from the management of the Safelite store in Columbus Georgia. Again, we were told by the Safelite staff at the time we made the original warranty appointment that the windshield would be replaced. This is further verified in the comment section of the Safelite receipt that is part of our complaint.

Regards,

**** *******
Business Response
Date: 10/19/2022
Hello,

We are very sorry for this experience
you've had with us. I am one of the Customer Care Agents that was assigned to
your case. Since reviewing your complaint, I did escalate this issue to upper-level
management and ask that they reach out to you right away. Please reach out via
phone 1-800-638-8958 or email directly if you have further questions.

Sincerely,
******
Initial Complaint
Date:10/12/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A couple months ago we suffered a cracked windshield on our Tesla. It was the first crack in the approximately four years we've owned it. The rock that made that crack was so sizeable, I was concerned it would shatter through the windshield. It left only a crack. We had it repaired by Safelite and within one week, we got another, similar sized crack from a stone so small it wasn't able to be seen. We had them repair the windshield again. It's been approximately two weeks since we received it back and it got another crack today. I immediately drove directly to the business as the absurdly short time frame between repair and damage seems unlikely to be coincidence. I spoke with the lady at the front desk. She said sometimes when they're fit, they're too tight so they are more likely to shatter. She called for a manager who came over and said, essentially, too bad for you. I asked for the manager and he said, you just have bad luck. We used factory direct glass both times, both times at a premium price. They are denying that there may have replaced the windshields inaccurately whereas I feel that is the likely cause. This feels like a scam to have me need to replace it more frequently.
Business Response
Date: 10/12/2022
Hello,

Thank you for
contacting our office. I’m sorry to hear about your glass damage. Our National
Lifetime Warranty covers manufacturing defects and workmanship for as long as
you own or lease the vehicle. It does not cover new damage caused by objects
hitting the windshield. If you would like pricing for a windshield repair or
replacement, please contact us at 800-638-8958.
Customer Answer
Date: 10/13/2022
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 18201430

I am rejecting this response because:
Per the receptionist at the front desk, when the windshield is fitted too tightly, it is prone to crack more easily. I think they have a flawed methodology in fitting Tesla windshields that has caused us to have brand new cracks/dings based on normal, everyday wear. The odds of going 4 years without issue with factory installed windshield, to having cracks within a week and two week period from repair, are astronomical.

Regards,

**** *********
Business Response
Date: 10/13/2022
Hello,

If we are needing to set the appointment for warranty and inspection please call our warranty team at 800-638-8958. Thank you
Initial Complaint
Date:10/11/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The technician came over and appeared to fix a crack in my windshield. After a few days the crack reappeared. I’ve tried to call Safelite several times, but it keeps on saying that they are unavailable and then it hangs up on me. I’ve also emailed them twice and I have gotten no response. Now it’s past the 30 days, even though I brought this to their attention right away no one is answering me.
Business Response
Date: 10/12/2022
Hello,
Thank you for contacting our office. I’m so sorry that the repair on your vehicle has failed. While we do have a very high success rate with our repairs, there is no way to determine how the already damaged glass will react to the repair process. The outcome of a repair is affected by many factors, including but not limited to:
            - The age of the damage
            - The size and location of the damage on the windshield
            - Glass is a sensitive and unpredictable material

Our chip repairs are done to preserve the structural integrity of the glass and not for cosmetic purposes. If the repair fails i.e. starts to crack out further or is not visibly pleasing; Safelite offers a money back guarantee where we will credit the cost of the repair toward the replacement of a new windshield; however, your deductible or out of pocket cost would apply. If you are interested in a quote, please feel free to contact us at 800-638-8958.
Customer Answer
Date: 10/17/2022
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 18198465

I am rejecting this response because:
Your customer service techs go from not answering the phone to hanging up on me, to keeping me on hold for over 10-20mins. I have since changed insurances and I refuse to pay the deductible from my new provider because your lack of professionalism. Please have a manager call me to solve this issue.

Regards,

******** *********
Business Response
Date: 10/19/2022
Hello,

I was advised yesterday that we had a Job coach speak with you further regarding your chip repair. Once we complete a chip repair and it begins to spread we offer a money back guarantee that applies the money paid via insurance or cash to a replacement. In this case you have a $500 deductible that you are responsible for paying in order to complete the replacement. I was also notified that you switched insurances, so you may have a new deductible. In that case please follow up with your new insurance company. We additionally called oy again today and left a message.

Thank you - 1-800-638-8958

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Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

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