Complaints

This profile includes complaints for Safelite Auto Glass, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Safelite Auto Glass, Inc.

  7400 Safelite Way Columbus, OH 43235-5086

  
• 

  Safelite Auto Glass, Inc.

  PO Box 182277 Columbus, OH 43218-2277

  
• 

  Safelite Auto Glass, Inc.

  2435 Billingsley Rd Columbus, OH 43235-1925

  
• 

  Safelite Auto Glass, Inc.

  760 Dearborn Park Ln Columbus, OH 43085-5703

  
• 

  Safelite Auto Glass, Inc.

  4403 Executive Pkwy Westerville, OH 43081-3850

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/10/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10-14-21 power window repair in motor home. Used once. 8-10-2022 getting motor home ready for trip. window would not go up or down. 8-16-22 Window repaired again. National warranty not honored. David spoke to supervisor ******** ***** ###-###-####. Would not honor warranty because it was past 6 months. 8-22-22 Spoke with customer rep ******@9:00 am. explained warranty issue. She call repair office and was told no warrant after 30 days. She sent email to supervisor He would get back to me. Never did. 9-1-22 spoke to A. ******* customer service rep. He sent email to supervisor ******* R. with updated information and request to return call. Never did. Web page shows national warranty which is they warranty work for life of vehicle by same owner. One supervisors says 6 months warranty another says 30 day warranty. No where on paper work given does it state limited warranty. No where is there consistency as to warranty. Written shows national warranty. I want refund of $226.10 which is what I paid the second time.

  

  Business Response

  Date: 10/10/2022

  Hello, 
  
  We are very sorry for this experience you've had with us. I am one of the Customer Care Agents that was assigned to your case. Since reviewing your complaint, I did escalate this issue to upper-level management and ask that they reach out to you right away. Please reach out via phone ###-###-#### or email directly if you have further questions. 
  
  Sincerely, 
  ******

  Customer Answer

  Date: 10/21/2022

  Satellite will be sending me a check for the full amount requested. Thank you for all your help. #1814605
  

  
  

• Initial Complaint

  Date:10/09/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 26th I used the safelite.com website to pre-purchase a new windshield for my SUV and schedule replacement at my home by their mobile service. I received email confirmations that my order was complete. It was scheduled for 10/4 between 8am and 1pm. I spent an extra $14.99 for their "early bird service" to be the first person in line for the window replacement. An email reminder arrived in my inbox on 10/3 restating the appointment window for 10/4. On 10/4 at 7:07 I received another email with information about the technician that would be performing the work today.At 12:00 nobody had called, emailed, or tried to contact me in any way so I called ###-###-#### per the email that I received this morning. A female answered the phone, asked a few questions then put me on hold. After about 5 minutes she came back on the line, it was hard to hear as hold music was playing loudly, and said something about conferencing in someone. Another 10 minutes of nothing but this hold music I was disconnected.Further attempts to contact this number only resulted in a busy signal throughout the rest of the afternoon. I tried to contact Safelite online chat which was not helpful, only told me I need to call the "shop". Then I called ###-###-#### and talked to another female who apologized profusely and tried for 10 minutes to contact someone at the "shop". She was also unsuccessful.At 5:30 I was finally able to get through on the phone only to be told by an automated system that they were closed and to call back tomorrow even though their advertised hours on their website say 6:00PM for closing.I have $600 tied up for this window and nothing to show for it, no communication from the business and no way to get in touch with them. This window needed to be replaced today due to an upcoming trip that will take the vehicle out of town.

  

  Business Response

  Date: 10/10/2022

  Hello,
  

  Please accept my sincerest apologies for this
  poor experience you've had with us. I am one of the Customer Care Agents that
  was assigned to your case. Since reviewing your complaint I did locate the refund and attached the receipt. Our records show that your appointment has been cancelled.
  If you would like to reschedule please contact us at ###-###-####.

  Customer Answer

  Date: 10/10/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint, verified that a full refund was issued. 
  
  Regards,
  
  
  
  **** *****

• Initial Complaint

  Date:10/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Safelite Autoglass Fairfield was scheduled to replace my rear window on March 8. The technician somehow broke both the spoiler to my car while detaching it and the replacement window. This same technician came the next day to replace the rear window but told me he was unable to install the spoiler because the plastic around the screw holes had broken. I was told Safelite would order a replacement spoiler. It is now October, 215 days since the spoiler was broken. I have called multiple times for a follow up on this issue, with automated machines and difficulty reaching a real person to speak to or statements like I’ll receive a call back that never happens. The excuses have been shipping, broken orders, or color issues & finally, to have it color matched to my car. After insisting this be resolved, they had me drive to Vacaville Exotic Auto Body Center. I drove out at 7:00am on 9/23, a round trip of 80 mins. I was told I wouldn’t have the spoiler placed at that time, so I left the original spoiler to match the correct color. While there I reminded them 3 times to send the original to the shop in Fairfield. I was told that someone would call me from Safelite to follow up. I waited a week without hearing anything so I called Safelite and was assured a call back. 10 days without an answer, I called and was told that I needed to go to their shop in Fairfield to have it installed, 60 mins round trip. I drove out before work at 6:30am on 10/07. Upon arrival, I noticed that the new spoiler didn’t seem to match my car (this spoiler appeared to not have the same sparkle). While there, I was told I couldn’t have the spoiler placed because I needed the original screws from the spoiler, and that they needed the original spoiler to use the same rear light cover. No clear answer of when it will be done. Not only is this issue they are at fault for not resolved, it has cost me gas to drive out of town to their shops twice, and my time.

  

  Business Response

  Date: 10/10/2022

  Hello, 
  
  We are very sorry for this experience
  you've had with us. I am one of the Customer Care Agents that was assigned to
  your case. Since reviewing your complaint, I did escalate this issue to upper-level
  management and ask that they reach out to you right away. Please reach out via
  phone 1-800-638-8958 or email directly if you have further questions. 
  
  Sincerely,
  ******

• Initial Complaint

  Date:10/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car in for a simple small 1cm crack fill. In the process they cracked my whole windshield. It’s obvious they are employing people who do not have the skills nor certifications to be working here. They are scamming people by cracking their whole windshield when they come in for a simple repair.

  

  Business Response

  Date: 10/10/2022

  Thank
  you for contacting our office. I’m sorry to hear this. So that we may better
  assist you, please provide the full name as listed on the order, the year
  make and model of the vehicle, the work order number if available, and the
  telephone number listed on the order. Unfortunately, the
  information provided does not pull up your order. If you need immediate assistance,
  please call 800-638-8958.

• Initial Complaint

  Date:10/07/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Safelite replaced the windshield on my cart on Sept 7th. It was never able to be calibrated properly and the service technician told me that his office would be calling me to schedule a repeat appointment. My driver assist packages on my car do not work because the new windshield is not properly calibrated. I have never been contacted by Safelite and despite calling them over 10 times and trying to use their automated online service, no one will get back to me.

  

  Business Response

  Date: 10/10/2022

  Hello,
  
  We appreciate you taking the time to reach out to us with
  your concern, I’m very
  sorry to hear about this. Our National Lifetime Warranty covers manufacturing
  defects and workmanship for as long as you own or lease the vehicle. You’re
  welcome to schedule a warranty appointment at www.mysafelite.com or please feel
  free to contact Customer Care at *************

  Customer Answer

  Date: 10/10/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  ******* *******

• Initial Complaint

  Date:10/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled an appointment to have them come out to my apartment and fix up the window issues with my Crown Vic.
  
  I had three issues I wanted them to look at: The regulator in the driver window, the buttons not working for the other windows, and a shorting wire splice (unrelated to the windows, but I figured they could fix it since they would have to tear the door apart anyway).
  
  I waited a *week and a half* for this appointment, I could have had this job done much sooner if I had known how they were going to handle this situation.
  
  The guy gets here and tells me he's not willing to look at fixing the wire splice nor the other windows not working. He tells me to wait inside and he will call me when the work is done.
  
  15 minutes later, I get a call from the regional office, and the kid on the phone tells me that they are not going to do the work I hired them to do.
  
  He tells me that, apparently, Safelite doesn't replace regulators anymore (which I do not believe, at all), and that the due to the *unrelated* other issues on the work order, they are not even willing to look at it.
  
  This kid on the phone had the audacity to argue with me when I told him that the other issues aren't related to the main problem of the window being stuck.
  
  I will never use Safelite again, I never expected to be treated this way given what they charged me (and supposedly will refund but I have yet to see proof).
  
  The guy who came here was lazy and did not want to do anything. The guy on the phone was a kid who has no business interacting with clientele. I have never worked with such unprofessional people in my life.

  

  Business Response

  Date: 10/06/2022

  Hello,
  
  Thank you for contacting our office we are sorry for this trouble. Our records show that your appointment has been cancelled. If you would like to reschedule please contact us at 800-800-2727. Please let us know if we can help further. 
  
  Thank you
  ****** 

  Customer Answer

  Date: 10/07/2022

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 18175120
  
  
  
  I am rejecting this response because: 

   

  Yes *you guys* cancelled the appointment. If I re-schedule, is the work going to get done this time? Or is the same thing going to happen again?
  

  
  
  
  
  Regards,
  
  
  
  **** *****

  

  Business Response

  Date: 10/07/2022

  Hello,

   

  We do apologize for this experience and want to help you further. We can reset the appointment and will be able to assist. 
  If you would like to reschedule please contact us at 800-800-2727. Please let us know if we can help further. 
  
  Thank you
  ******

• Initial Complaint

  Date:10/03/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  service date 12/15/2022 wo #397487 invoice *********** My insurance called Safelite w/ auth to repair my window shield. The repairman said it could not be repair needed to replace. I said NO unless it was covered by my insurance. They said it was & I received a confirmation showing zero amount due from me so I had them replaced it. When I received an invoice in Dec. I called the local office & I was told the replacement was not covered. I then discussed what happened & what I was told. At that time, they should have contacted the insurance company for reauthorization, that it was NOT my fault it wasn't covered, & they would handle the invoice amount. So, I thought they were true to their word that it was a done issue & they had credited everything. I never heard another thing until I received a letter in late August saying I owed $1042.87. Since then I have called their ICA office several times with them saying they could not do anything & I needed to talk to the local office. I was given the name of the local manager's name, cell # , & email (***** ******) which I tried on several occasions with no response. My last call to corporate today I was told by that rep they did not know who ***** was & they would send an email to the local office. But they would not guarentee anyone would get back to me. I then asked who else I could talk to about this because I have little faith the local office will call. I was told there was no one else and basically it was my responsibility & there was nothing else they were willing to do. I think it reasonable expectation for someone in authority to contact me to discuss this to resolve this issue. Again, as I told them back in December I didn't want to replace the windshield if I had to pay because I was getting rid of it. They assured me it was.

  

  Business Response

  Date: 10/04/2022

  Hello, 
  
  We are very sorry for this experience you've had with us. I am one of the Customer Care Agents that was assigned to your case. Since reviewing your complaint, I did escalate this issue to upper-level management and ask that they reach out to you right away. Please reach out via phone 1-800-638-8958 or email directly if you have further questions. 
  
  Sincerely,
  ****** 

  Customer Answer

  Date: 10/12/2022

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  The company have made no further contact with us since sending the
  email attached that said it was sending our issue up the line & we should
  be hearing from them.  We have not.  WE are now on vacation until
  10/26 & were going to contact them then if no response.  Or do you
  recommend something else?  Thanks Larry
  
  BBB 10/12/2022
  
  Complaint: 18160417
  
  
  
  I am rejecting this response because: 
  
  
  
  Regards,
  
  
  
  ***** ****

  

  Business Response

  Date: 10/27/2022

  Hello, 

   

  We apologize for the trouble. We are removing this amount from Collections of $1042.87. This will be charged off to our cost center due to this error. Please let me know if I can help further. 

   

  Thank you

  ****** 

• Initial Complaint

  Date:10/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My starter is broken due to Safelite .
  When I had my windshield replaced from Safelite due to a crack in the windshield, they put the SEAL on the DRIVER SIDE door BACKWARDS. My car had been flooded on that side twice and we realized it was from the backwards seal when they put my windshield on.
  Safelite/myself/insurance guy had to make another appointment to fix it ; they almost didn’t realize it was on backwards until a manager looked at it . Got the new replacement with proper seals done this time on August 12th .
  NOW ...I have an issue with my remote starter. This issue is most likely caused from water damage during that time frame when I had the bad seal (OR Safelite screwed up wiring when replacing the windshield). NOW I’ve been told by the keychains shop I brought it to (after paying $150 to diagnose) that the water most likely caused an electrical issue that only the dealer can fix; I now need to go to the dealer and pay them to diagnose (of course) and fix the wiring . I think Safelite needs to pay for this as I’ve missed too much work and spent too much time and money on this problem. I called three times and it is impossible to get a person to talk to. Their customer service is horrible & literally hangs up on me. I cannot get a person and am beyond upset with Safelite; will never use them again and want my starter to get fixed . Please help- what a headache-l.

  

  Business Response

  Date: 10/04/2022

  Hello, 
  
  We are very sorry for this experience you've had with us. I am one of the Customer Care Agents that was assigned to your case. Since reviewing your complaint, I did give you a call as well. I will escalate this issue to upper-level management regarding issues with the seal and the remote start. We will be requesting $150 initially as a refund for the diagnostics. Additionally asking the shop to reach out regarding the potential water damage and repairs. Please reach out via phone 1-800-638-8958 or email directly if you have further questions. 
  
  Sincerely,
  ****** 

  

  Business Response

  Date: 10/28/2022

  Hello we have this Case marked as pending on 10/10/2022 7:55 AM--- waiting on estimate to submit for approval along with the customers request for a rental

  We are waiting on the customers reply-- 

   

  Email Chain with the customer : 

  
  You're welcome thank you! If you can obtain the estimate please let me know. 
  
  Thanks
  ****** 
  
  --------------- Original Message ---------------
  From: ******* ******** [*********************]
  Sent: 10/8/2022 6:58 PM
  To: [email protected]
  Subject: Re: Case 16353132
  
  Thank you so much for helping me! 
  Have a wonderful weekend! 
   Sent from my iPhone
   On Oct 7, 2022, at 7:26 AM, EST - Customer Care <[email protected]> wrote:
   
  
  Are you able to obtain the estimate I can submit this and the request for the rental. 
  
  Thanks
  ****** 
  
  
  --------------- Original Message ---------------
  From: EST - Customer Care [[email protected]]
  Sent: 10/6/2022 12:05 PM
  To: *********************
  Subject: Re: Case 16353132
  
  I have reached out with the senior leadership in the shop and have asked that they escalate this matter. I spoke with Matthew who is researching this and will likely contact you as well. 
  
  I will keep you posted. 
  
  Thanks
  ****** 
  
  
  --------------- Original Message ---------------
  From: ******* ******** [*********************]
  Sent: 10/5/2022 1:47 PM
  To: [email protected]
  Subject: Re: Case 16353132
  
  Thanks so much! Not sure how to handle going to dealership to get it fixed unless I had a rental to use . Just please keep me posted as I can’t have this happen in winter ? 
  Thanks 
  ******* ******** 
   Sent from my iPhone
   On Oct 4, 2022, at 10:09 AM, EST - Customer Care <[email protected]> wrote:
   
  ?
  Hello, 
  
  We are very sorry for this experience you've had with us. I am one of the Customer Care Agents that was assigned to your case. Since reviewing your complaint, I did give you a call as well. I will escalate this issue to upper-level management regarding issues with the seal and the remote start. We will be requesting $150 initially as a refund for the diagnostics. Additionally asking the shop to reach out regarding the potential water damage and repairs. Please reach out via phone 1-800-638-8958 or email directly if you have further questions. 
  
  Sincerely,
  ******
   

• Initial Complaint

  Date:10/02/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/15/22, I filed a claim with Progressive Auto for glass repair to my windshield. It was a chip on the right passenger side mid glass that I thought needed repair. After a date was scheduled in early September, the technician at Safelite auto glass in Laredo Texas called me on his way to my workplace. I had told him specifically where the repair was on the windshield, and he was going to call me when he arrived. Instead, he did not repair the place that I had indicated, instead found another chip that I had not seen and attempted to repair that. This was on the opposite side of the windshield. He only called me after the repair failed, which means I now have an 8" crack in my windshield. Had he called me when he arrived on site, I would have told him NOT to repair what I never saw as damage. Now I have to replace the windshield. After 6 hours of calls back and forth between Progressive and Safeltie's Customer NO service, neither will take responsibility. I even filed a complaint with Safelite's Customer complaint center with no response.
  
  I want the windshield replaced at no cost to me.

  

  Business Response

  Date: 10/03/2022

  Hello,
  I
  am very sorry to hear about the inconvenience. I thought it would be helpful
  after reviewing your complaint to provide our repair guarantee which I have
  attached to my response. To elaborate, when a customer has a chip or a
  crack in their glass the windshield is considered compromised/broken.
  Unfortunately, there is no way to determine how the glass will react to the
  repair process. The outcome of a repair is affected by many factors, including
  but not limited to:
             
  - The age of the damage
             
  - The size and location of the damage on the windshield
             
  - Glass is a sensitive and unpredictable material
  
  Our chip repairs are done to preserve the structural
  integrity of the glass and not for cosmetic purposes. If the repair fails i.e.
  starts to crack out further or is not visibly pleasing; Safelite offers a money
  back guarantee to the paying party where we will credit the cost of the repair
  back to them; however, your deductible would apply if you have one. At this
  point, we are respectfully declining your request for us to take liability. If you need further assistance, we can
  be reached at 800-638-8958.
  
  

  Customer Answer

  Date: 10/03/2022

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 18157221
  
  
  
  I am rejecting this response because: I am aware of the risks associated with chip repairs and glass response, however this was NOT the repair location I had identified to the technician and only after the repair failed, was I called. 

  Again - repair on a another location on the glass that I had indicated, failed, now I am out a full windshield and will have to play full replacement from my deductible. 
  
  
  
  Regards,
  
  
  
  ***** *****

  

  Business Response

  Date: 10/04/2022

  Hello, 

   

  When we have a chip repair that fails in any part of the windshield and this damage spreads it is not able to be re-repaired. This would have to be a full replacement of the windshield in which the deductible would be required and not be the responsibility of Safelite. The claim shows that you have a $995 deductible, which respectfully at this time we are declining to cover. Please reach out to 1-800-638-8958 if you have further questions or would like to get a quote. 

   

  Thank you

  ****** 

• Initial Complaint

  Date:09/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a windshield replacement, the first time, from safelite on 7/6/2022. A week & a half later I came out of work & there was a very large crack across said windshield, I scheduled a warranty appointment & safelite came back on 7/22/2022, but I was told that the warranty would not cover a new windshield because there was a indication that something had hit my windshield & it wasn’t a stress crack. I mentioned that in my 14 years of driving I had never experienced a cracked windshield until just recently & now I’ve had 2 within a week & a half period. I was told it must just be a coincidence. I allowed them to replace the windshield again & the same glass was used, now here I am again 2 months later & I have yet another cracked windshield. I have never once notice anything hit my windshield & I would imagine if things are hitting it hard enough to crack it I would notice. I am a contractor & will be having a baby it 2.5 months, I do not have the money to dish out on windshields every month. I wouldn’t recommend this business for windshield replacement unfortunately as I will now be somewhere near $1,000 in the hole.

  

  Business Response

  Date: 09/30/2022

  Hello, 
  
  We are very sorry for this experience
  you've had with us. I am one of the Customer Care Agents that was assigned to
  your case. Since reviewing your complaint, I did escalate this issue to upper-level
  management and ask that they reach out to you right away. Please reach out via
  phone 1-800-638-8958 or email directly if you have further questions. 
  
  Sincerely,
  ******