Complaints

This profile includes complaints for Safelite Auto Glass, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Safelite Auto Glass, Inc.

  7400 Safelite Way Columbus, OH 43235-5086

  
• 

  Safelite Auto Glass, Inc.

  PO Box 182277 Columbus, OH 43218-2277

  
• 

  Safelite Auto Glass, Inc.

  2435 Billingsley Rd Columbus, OH 43235-1925

  
• 

  Safelite Auto Glass, Inc.

  760 Dearborn Park Ln Columbus, OH 43085-5703

  
• 

  Safelite Auto Glass, Inc.

  4403 Executive Pkwy Westerville, OH 43081-3850

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/20/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I call Safelite through my insurance (USAA). I gave him the information that he asked for. He set up the appointment for this safelite location to replace windshield. He couldn't tell me about pricing. He transferred me to someone who could. She told me that it would be 500 through insurance due to my deductable and the rest billed through insurance. She then said she had to tell me due to fair pricing laws that it would cost less to replace the windshield OOP than to pay the deductable. I asked her to reaffirm this. She did. I set up the appointment for Tuesday( today at 4). I planned to call the location Monday to confirm everything. Monday, September 19, the location message me asking for my VIN. I called them back right before 5 pm yesterday to give them my VIN and the lady I spoke with stated they dont need it anymore. She asked if I'm paying with insurance. I say no because I was told it would be cheaper out of pocket due to my deductible. She said out of pocket it would be like 7-8hundred. I asked her why and that I was told otherwise. She checks and says it's 500 for the deductable AND 400 out of pocket at the counter (both). We talked back and forth. Too much misinformation. She then tells me the windshield without the dealer brand would only be 452 plugs taxes and fees TOTAL at counter. This matches what I was told. Today I go for my appt. At 4. They state I was supposed to come in at 11 for some reason even though when I called Twice Monday the automated system stated 4. They schedule me in.We mention the fact that the windshield is only 450 something instead of the brand. She stated yes and it's the same glass. They take my car keys and car. I ask her to again reconfirm price and suddenly it's now nearly 1400! I told them no, I was told it was 452 plus fees and even another person said it's cheaper than insurance. The lady says they didn't have my VIN. I told her I tried to give it to them. She told me at first they already started but luckily they didnt

  

  Business Response

  Date: 09/21/2022

  Hello,
  
  Thank you for contacting our office. I am very sorry for the inconvenience. We show you deleted your appointment. Below is the pricing for the cash ticket.  If there is anything further we can do or if we can change this to an insurance claim for you we can be reached at 800-638-8958.
  *********** N WINDSHIELD $774.99 Glass
  RECAL STATIC - Bosch
  ADAS RECALIBRATION $450.00 Recal
  
  
  Subtotal: $1,224.99
  
  DISPOSAL FEE
  DISPOSAL FEE $34.99 Glass
  
  
  Tax: $58.99
  
  
  
  Total: $1,318.97

• Initial Complaint

  Date:09/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The windshield on a brand new vehicle needs replaced which GEICO insurance insists go through Safelite. I have been to Safelite in North Richland Hills, Texas for three appointments, assured each time that they were capable of doing the replacement but failing each time, mostly because they want to do it on the cheap. Tow other times they have made appointments and cancelled. The claim is three months old.
  
  All I really want is to get the glass replaced, yet they refuse to do it properly. They advertise that they can do this promptly.

  

  Business Response

  Date: 09/20/2022

  Hello, 
  
  We do see a pending order on file for you order # ******. The parts that are needed to complete the repairs to your vehicle are ordered. There is no ETA at this time as they are coming from the dealer. We will contact you when we have a better ETA or when the parts arrive. We apologize for this inconvenience. If you have additional questions please call ************** 
  
  Thanks
  ****** 

  

  Business Response

  Date: 10/28/2022

  Hello, 

   

  Everything was resolved for the customer in the shop on 09/29. The customer expressed their satisfaction with the service and we installed the OEM glass for them at the appointment. There have been no follow up since the install with the customer expressing concern and the case on our end has been closed and resolved. Please let us know if we can assist further. 

   

  Thanks

  ****** 

• Initial Complaint

  Date:09/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have this rear glass broken in mya 2017 tundra i first bring it in shop in jacksonville to het a quote then they scheduled me Wednesday the 31 august the when i get there they said they have a wrong parts so they need to order it and the parts is gonna come friday i told them I can’t coz im going back to pinellas so i ask if they can schedule it close to me i pinellas so they get me a schedule sunday 4 September and I received a text sunday that they cant work on it because the technician didn’t show up and then they schedule me Tuesday the 6th September and the they have a wrong parts again so i ask the manager josh he said he will order the right parts so now i have scheduled today 2 pm and they called me they have a wrong parts again you know i rent a vehicle for today coz i have to got work im renting vehicle hoping that my truck will be fix today and guess what not happening

  

  Business Response

  Date: 09/20/2022

  Hello, 
  
  We are sorry for the inconvenience. This has been escalated to upper level management within the shop, they show the parts are on order for your vehicle's slider glass. We do not have an ETA at this time but the shop will reach out when the parts arrive to get you scheduled for service. Please call 1-800-638-8958 if you have further questions. 
  
  Thank you
  ****** 

  

  Business Response

  Date: 10/28/2022

  Hello, 

   

  Unfortunately the customer has cancelled the service and possibly used another company for this service. We did attempt to gain service and the parts and offer a discount as well. 

   

  Thank you

  ****** 

• Initial Complaint

  Date:09/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to safelite in Conyers,GA on July 23,2022 and had my front windshield replaced. After the windshield was put in, the technician comes out and tells me he has to show me something. I followed him into the work area where the windshield replacement took place and he tells me that the clips to put the side moldings back on broke and that they would order the part and I would have to come back and have the work completed. I said ok and proceeded to the counter and paid $1,179.18 which was the total for the completed job. I called safelite on August 18, 2022 after not hearing anything from them and I spoke with a representative and explained the situation, he puts me on hold and comes back and tells me that no one at the Conyers facility is answering the phone but he did see where the manager signed off on ordering the part. He then proceeds to tell me that someone would call me back later that day or the next day. Needless to say no one called me back so I called again on August 22, 2022 and this time the representative transferred me to the Conyers facility. The lady at the Conyers facility told me that she saw where the manager signed off on it but it was not ordered because he quit the week after he signed off on it. She said that she was going to take care of it and I still haven’t heard anything back from safelite! It’s been almost 2 months and the job is still not completed! I just want my car back to its original state as when I took it to them for a windshield replacement!

  

  Business Response

  Date: 09/20/2022

  Hello, 
  
  We are sorry to hear of this experience and want to help further. I will be reaching out to upper level management and ask that they contact you right away. We do show parts on order to correct this warranty issue and I am reaching out to see if all parts are in to get you set for an appointment for the repairs. Please let me know if you have other questions we can be reached at ###-###-####. 
  
  Thank you
  ****** 

  Customer Answer

  Date: 10/02/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint, but as of 10/01/2022 I still have not heard from Safelite!
  
  Regards,
  
  
  
  ******** *******

  Customer Answer

  Date: 11/02/2022

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 18039361
  
  
  
  I am rejecting this response because: 
  
  
  
  Regards,
  
  
  
  ******** *******

  

  Business Response

  Date: 11/17/2022

  Trezon, 

   

  Hello we have been able to resolve the concerns for this customer and everything was completed under the warranty appointment on 11/12/2022. Please let us know if we can help further. 

   

  Thanks

  ****** 

  ###-###-#### 

• Initial Complaint

  Date:09/20/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December 2021 I filed an insurance claim to prepare a crack in the windshield of my 2022 Honda HRV. I contacted Safelite and scheduled an appointment by phone for 12/13/2021. Referral number at that time was 673706. I received a cancellation notice via email on 12/10/2021 stating the appointment was cancelled due to glass shortages. I contacted Safelite several times via phone and online during the past 6-7 months to inquire on the status of the windshield order. Everytime I was told the windshield was on backorder. On 8/29/2022 I received a voice message stating I cancelled the order and needed to confirm whether or not I still needed the windshield. I immediately called back and stated I absolutely did not cancel the order and still need the windshield. Then I got an appointment for 9/19/2022 at 2:00 pm. The car was dropped off at the shop on Exchequer Drive in Baton Rouge. 30 minutes later we were told the windshield was still on backorder. I called to find out what happened and did not get a good explanation and no apology. Again I was told to check back later. Attached is the work order we received. Was the windshield given to someone else after we were given an appointment?!?! I also placed a credit card on file thinking the repair would be done today. I need my credit card information removed from the system and confirmation of such. We need a decent answer and timeframe for the order or options to get the repair done soon.

  

  Business Response

  Date: 09/20/2022

  Hello, 
  
  We are very sorry for this experience you've had with us. I am one of the Customer Care Agents that was assigned to your case. Since reviewing your complaint, I will be escalating this issue to upper-level management and ask that they reach out to you right away. Please reach out via phone 1-800-638-8958 or email directly if you have further questions. 
  
  Sincerely,
  ******

• Initial Complaint

  Date:09/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 09/06/22 I had a tech come out to replace my front windshield. The worker seemed rushed and hectic. I have home surveillance showing his entire install. He was very ruff with my vehicle and after the install was in a hurry to leave before I could inspect. I arrived 10 minutes after he left and immediately contacted him to come back I have copies of this. I noticed broken glass all over my dash, in my air vents, and the rubber liner seal wasn't even lined up nor pushed in. He replied I assure you it's sealed and got off the phone. I contacted safelite and demanded a different tech come out to inspect and they agreed. The second tech pulls up takes a 30 second look and says the other guy left it messy but it should be sealed by if it isn't just call. This amazed me as the glass was still everywhere, writing still on the window, the rubber seal the tech removed was still not installed correctly and was actually cut to short so much so you can visibly see both sides are different lengths and not sealed. I now have water pouring in my window not even 2 weeks after I showed 2 techs the issue which they were quick to dismiss. I want my window installed right with the right rubber liner since the original tech destroyed it and couldn't put the proper liner nor length due to his recklessness but thought it would work. I'm no tech but within 10 minutes notified the tech this is an issue cosmetically and would cause water to leak thru. Fix my window before my dash or electronics are destroyed. I've been documenting this process.

  

  Business Response

  Date: 09/19/2022

  Hello, 
  
  We are very sorry to hear of this experience and want to help further. Since reviewing your complaint I did give you a call and left a voicemail. We would like to assist in setting a warranty appointment to address the water leak issue and facilitate the repairs. Please return our call to 1-800-638-8958. 
  
  Thank you
  ****** 

• Initial Complaint

  Date:09/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/3/22
  I had my windshield replaced for the second time at Safelite in Traverse City, Michigan on 9/3/22 because of the job was not done correctly. The manager ***** **** promised to refund my $100 deductible but I have not received it as of 9/18/22. There was a separate issue of my other vehicle being damaged as a result of their neglegence. They put a bookshelf out on the back of their property and it fell onto my vehicle damaging it. The manager (Ms. ****) denies any responsibility for this. I believe because I challenged her on her responsibility of owning up to the damage that she reversed my $100 refund. This refund had nothing to do with the damage situation and was a completely separate issue. The refund of my deductible was for the inconvenience of having to take my car back a second time. She was very nasty and rude to me while discussing the issue over phone texts. She claims they laid the bookshelf down so it could not have fell on my vehicle. The technician that helped me lift it off said they just put it out there. He said nothing about how it was placed there. I have pictures of the shelf laying on my vehicle and the damage it caused. I believe she is using this as a way to reverse my promised refund because I said they were responsible for the damage. She has stopped answering or responding to me contacting her. I would like to know whether I am actually going to receive my promised refund and why she refused to claim responsibility to the damage to my vehicle which putting the bookshelf in that spot. I believe they are directly responsible for the damage since she instructed her techs to put it out there. The pictures attached show the bookshelf on my vehicle, the damage and after we lifted it off and placed it on the ground Thank you

  

  Business Response

  Date: 09/19/2022

  Hello, 
  
  We appreciate you contacting our office and we are sorry for this experience. We would like to send you a $100 refund check due to this inconvenience. Please confirm that this can be mailed to: ******* *****
  **** ****** **** **
  ********* ** *****
  
  Please let me know if you have additional questions. 
  
  Thank you
  ****** 

• Initial Complaint

  Date:09/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Original Transaction: 4/16/22
  Location: Safelite Chino Hills
  Amount Paid: $1,109.86 (paid in full)
  Product Installed: Fuyao brand windshield
  Result: Failed repair. HUD crooked, HUD distorted and dancing around. Left GPS unit inoperable.
  
  1st Warranty Appointment: 5/5/22
  Location: Safelite City of Industry
  Result: Arrived at location. Installer advised Fuyao glass likely causing issues and recommends better glass. Says manager needs to approve installing better glass. Calls back 30 mins later and says manager approves, will follow up for new appointment.
  
  5/10/22: Still no follow up, sends email to Safelite explaining the above. No reply but was send an appointment for 5/21/22 at Safelite Covina.
  
  2nd Warranty Appointment: 5/21/22
  Location: Safelite Covina
  Product Installed: Fuyao Glass
  Result: I was expecting “better glass” as promised by the installer/manager at the City of Industry location. ****** manager insisted to try Fuyao again. Repair failed again. HUD crooked and distorted. HUD illegible. HUD overheating. Windshield pushing against dash making noise.
  
  Called Safelite corporate to complain. Rep advised to install OEM glass, ordered the product and made another warranty appointment for 6/15/22.
  
  3rd Warranty Appointment: 6/15/22
  Location: Safelite Covina
  Product Installed: OEM Glass
  Result: HUD working normally, HUD no longer overheats, Windshield reflectiveness acceptable.
  
  Resulting Damages/Problems
  •Both interior A-pillar garnish are rattling(very annoying) and bulging.
  •One exterior windshield trim was damaged and is now bent/kinked
  •Incorrectly installed Rain Sensor - inoperable
  •Windshield was not calibrated. Never received recalibration certificate.
  •Manager constantly harassing me after the install, asking for payment in cash of varying amounts. Called Safelite and confirmed it was a $0 out-of-pocket warranty appointment. Threatening to send me to collections
  
  Seeking resolution to five issues above

  

  Business Response

  Date: 09/15/2022

  Hello, 
  
  We are very sorry for this experience you've had with us. I am one of the Customer Care Agents that was assigned to your case. Since reviewing your complaint, I will be escalating this issue to upper-level management and ask that they reach out to you right away. Please reach out via phone 1-800-638-8958 or email directly if you have further questions. 
  
  Sincerely,
  ****** 

• Initial Complaint

  Date:09/15/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My fiancé took my vehicle into the Las Vegas shop to have my cracked windshield replaced on 07/29/2022. When my fiancé arrived with my vehicle I noticed that my new windshield was not the correct windshield. They had installed the wrong windshield and charged my auto insurance company for the windshield I should have received. I called the Safelite customer service line to file a warranty claim to have the correct windshield installed. Due to it being a weekend, I had to wait until that following week. Their warranty claims department had scheduled me to go into their Concord shop on Saturday 08/06/2022. I arrived for my appointment on 08/06/2022 and one of the workers noticed that they had received the incorrect windshield. It was the same windshield that the Las Vegas shop had installed. I can’t remember his name, but he guaranteed me that he would get the correct windshield ordered and delivered and had scheduled for a technician to come to my home to install the windshield. The appointment was scheduled for 08/16/2022 for a technician to come to my home to install the correct windshield. On the morning of 08/16/2022, the technician called me to let me know that he did not have a windshield loaded in his work vehicle for me. So I called the main office and spoke to another associate there. They looked into my work order and realized that the incorrect windshield was sent to them from the warehouse, once again. The associate apologized and guaranteed to have to correct windshield ordered, this time from the Cadillac dealership (GM) to ensure they would have it. A third appointment was scheduled for 08/30/2022 with a time window of 8a-12p. On 08/03/2022, I waited past the window time and then reached out to the shop. I was being helped by ******* and she put me on hold for over 30 minutes as she was looking into the multiple work orders (for the same thing) that were filed under my customer profile. I was taken off hold with no one on the other end. A 4th appt has

  

  Business Response

  Date: 09/15/2022

  Hello, 
  
  Please accept my sincerest apologies for this poor experience you've had with us. I am one of the Customer Care Agents that was assigned to your case. Since reviewing your complaint, I did escalate this issue to upper-level management, they advised that the parts are due to arrive Tuesday the 20th. Please reach out via phone ###-###-#### or email directly. 
  
  Sincerely,
  ****** 

  Customer Answer

  Date: 09/22/2022

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 18029296
  
  
  
  I am rejecting this response because: 
  
  It is September 22nd, 2022. Two days after the new windshield was due to arrive and I have not received a call or a message in regards to the status of my work order. I attempted to call the Concord store yesterday and the phone was busy. This is a repeat of what has been happening since August. My insurance company was charged and SafeLite has yet to place the correct windshield on my vehicle. This is the 5th time a date was given and no delivery or update.

  
  
  Regards,
  
  
  
  ******* ***********

  Customer Answer

  Date: 09/27/2022

  It’s been one week since the original date of when the new windshield was due to arrive at the Concord shop. 
  
  
  
  Complaint: 18029296
  
  
  
  I am rejecting this response because: I have not been contacted by anyone in regards to the arrival

  of the correct windshield. I have only been in communication with ****** through the BBB Site/ Communication Board. I will be filing a case against SafeLite for installing the wrong windshield and failing to comply with their Warranty on respect to replacing my windshield with the correct one. They charged my insurance for the correct windshield, but installed a cheaper one that was not the correct one.
  
  
  
  Regards,
  
  
  
  ******* ***********

  

  Business Response

  Date: 09/28/2022

  Hello, 

   

  We do apologize and are continuing to escalate this matter to the shop regarding the parts that are on order. I have asked them to reach out to you with a status. 

   

  Thanks

  ****** 

• Initial Complaint

  Date:09/14/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/11/22
  Safelite came out to repair a broken driver side window.
  1st guy comes out, takes window apart cleaned.. however it was the wrong window…
  2nd guy comes out (******)
  Said that the 1st guy had done some wrong choices, ****** was in the phone trying to google how to fix what the first guy had wrongly done.
  Again wrong window the pinch mechanism was not letting the window
  Stay up. He got it to stay up however it still had a gap. According to him the window was in so I paid the amount due. Tho he emailed his boss **** ******* about the issue. I didn’t hear anything from safelite about the new replacement, according to the girl at the office the job was done. I did let her know that ****** had put in a request for replacement. 3rd guy comes out with the wrong window Passenger side window, he never touched my car. 4th guy comes out, he says it’s the regulator and that it would have to ordered.I spoke with ****
  ******* with no success, until 3 weeks
  later ( he was out sick).He assured me they would get the right window and regulator… Got a call I believe from ****** whim **** ******* was working with. Now mind you this is weeks in the world by now. I had an appointment on
  Tuesday the 13th. My appointment was to be between 1pm-5pm.
  Got a call around 8am the morning of my appointment from ****** the tech..
  that part wasn’t in.I was told by **** at the office that the appointments are set to keep me on the books. This is so frustrating… not getting calls back from the District manager ****.
  Mr ******* doesn’t answer calls and can’t leave messages because his mailbox is full…. I’m at my Witt’s end.
  Got a call yesterday 9/14. That he ordered the part on the 27th should be in on Thursday 9/16… However if regulator doesn’t come in it’s because BMW dropped the ball,and there’s nothing they can do about that.
  Please help me here, I understand I’m not the only customer they have… however this has lingered for over 2 months.

  

  Business Response

  Date: 09/15/2022

  Hello,
  
  Thank you for contacting our office. I’m sorry for the delay in responding to your request. Our records show that your appointment is scheduled for MOBILE: Friday Sep-16 between 8:00 AM to 1:00 PM. Please feel free to contact us if this information is not correct or if you need further assistance. Please contact us by email or by phone at 800-638-8958. 

  Customer Answer

  Date: 09/16/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  ******** ****