Complaints
This profile includes complaints for Safelite Auto Glass, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,916 total complaints in the last 3 years.
- 699 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/29/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On September 21, 2022 safelight came to my home in Holden Missouri, to my driveway to replace my windshield. My car is a 2019 Mitsubishi Eclipse Cross LE. The guy came while I was working. I work from home for Enterprise Rental Car. Which is who paid for the repair. The guy tells my husband he did not have the original molding that was needed. He said he had enough pieces to put one together. He said, "if you don't like it or decide it needs to be fixed, you will get a survey and can request we come back out. Never got a survey." As soon as I got off work I went out and looked at the windshield and absolutely not. This is a brand new car. We are in the process of trading it in. My windshield needs to look just as it did before it was replaced. I call 2 days later which was Monday. I was told they no longer service my area. Literally, 3 days prior they were in my driveway. This cost almost $500 and I am now stuck with a half-done windshield job because I cannot drive to a location to have it fixed. Somebody needs to come back to my house and fix the job they have already been paid for. My car has a large gap/crack all the way around the windshield because it is missing the molding that it is supposed to have. I dont know if the worker was fired or why they suddenly cannot come back to my house to fix it. They was paid for coming to replace it and did a half job because someone was lazy.
Business Response
Date: 09/30/2022
Hello,
We are very sorry for this experience
you've had with us. I am one of the Customer Care Agents that was assigned to
your case. Since reviewing your complaint, I did escalate this issue to upper-level
management and ask that they reach out to you right away. Please reach out via
phone 1-800-638-8958 or email directly if you have further questions.
Sincerely,
******Customer Answer
Date: 10/03/2022
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 18149249
I am rejecting this response because: noone has contacted me as their response said someone would. My windsheild is still not finished.
Regards,
******** ******Business Response
Date: 10/04/2022
Hello,
I have escalated this to the Store manager Hal and District Manager ***. They can be reached at 4176760067. For warranty concerns please call us at 1-800-638-8958.
Thank you
******
Initial Complaint
Date:09/29/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This has been an ongoing problem but came to a head today when i got so mad i told the glass tech to get off my property. This issue involves my 1998 Chevy truck. The first time they came was to replaced a broken windshield. sometime later i noticed a leak but assumed it was not windshield related and it took me almost a year to determine what it was. turns out it was caused by the last tech who left a screw out and the water was coming in that hole. Also at that time i complained about how horrible the glass fit. They said yes that is how the aftermarket glass fits nothing we can do and i again said how unhappy i was and concerned the huge gap would be a future issue. second time they came to address a leak the tech tried to push the glass up more but it still looks bad. Also i discover two new problem areas of weather stripping. on my roof where it meets the windshield is a one inch gap on one side and missing altogether on the other side. I actually had a safelite tech here Monday to fix my Honda windshield.and i had him look at my 98 truck for his opinion. that tech told me the name of the part i needed and told me to call the hooksett office which i did while he was here. i spoke to hooksett office and was told they were ordering the weatherstrip and would bring it today to install. Also i complained for the second time they did not replace my easy pass sticker velcro. So now today is the third time for my 98 truck. the tech shows up with no idea why he is here and has a windshield. I complained about their lack of communication in their company. then he says no one ordered my weatherstrip and i got angry because that was why he was scheduled to come. i sent him away when he started arguing with me. then later the hooksett manager calls me to say he will order the part and will reschedule when they get it. then an hour later he calls back saying he wont get it for me it wasnt their fault. they should have pictures showing if it was there before the first time.Business Response
Date: 09/30/2022
Hello,
We are very sorry for this experience
you've had with us. I am one of the Customer Care Agents that was assigned to
your case. Since reviewing your complaint, I did escalate this issue to upper-level
management and ask that they reach out to you right away. Please reach out via
phone 1-800-638-8958 or email directly if you have further questions.
Sincerely,
******Business Response
Date: 09/30/2022
Hello,
We are very sorry for this experience
you've had with us. I am one of the Customer Care Agents that was assigned to
your case. Since reviewing your complaint, I did escalate this issue to upper-level
management and ask that they reach out to you right away. Please reach out via
phone 1-800-638-8958 or email directly if you have further questions.
Sincerely,
******Business Response
Date: 09/30/2022
Hello,
We are very sorry for this experience
you've had with us. I am one of the Customer Care Agents that was assigned to
your case. Since reviewing your complaint, I did escalate this issue to upper-level
management and ask that they reach out to you right away. Please reach out via
phone 1-800-638-8958 or email directly if you have further questions.
Sincerely,
******Customer Answer
Date: 10/03/2022
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 18149091
i am not spending my day holding on the phone for these people
I am rejecting this response because:i dont see any resolution offered. in addition to the other complaints i found the new windshield on my 2004 civic was still dirty and my dashboard was dirty and i told that tech i wanted to see the windshield channel when he had the glass out. He did not honor my request. meanwhile my truck is still leaking!
Regards,
*** ********Customer Answer
Date: 10/03/2022
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 18149091
i am not spending my day holding on the phone for these people
I am rejecting this response because:i dont see any resolution offered. in addition to the other complaints i found the new windshield on my 2004 civic was still dirty and my dashboard was dirty and i told that tech i wanted to see the windshield channel when he had the glass out. He did not honor my request. meanwhile my truck is still leaking!
Regards,
*** ********Customer Answer
Date: 10/03/2022
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 18149091
i am not spending my day holding on the phone for these people
I am rejecting this response because:i dont see any resolution offered. in addition to the other complaints i found the new windshield on my 2004 civic was still dirty and my dashboard was dirty and i told that tech i wanted to see the windshield channel when he had the glass out. He did not honor my request. meanwhile my truck is still leaking!
Regards,
*** ********Customer Answer
Date: 10/12/2022
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 18149091
I am rejecting this response because:
Regards,How they can be professional but yet deny damaging the parts is beyond me. As they are the only people who have touched my truck and it just sits in my yard most of the time and is rarely driven. That said i will price out the damaged part in question. How are you addressing the unacceptably bad fitting windshield and the gap in the weatherstrip on the undamaged side? i was told by your tech the reason for this is the windshield comes with the trim already on it. this excuse is not acceptable and as a professional glass installation business it should be unacceptable to you as well
*** ********Customer Answer
Date: 10/12/2022
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 18149091
I am rejecting this response because:
Regards,How they can be professional but yet deny damaging the parts is beyond me. As they are the only people who have touched my truck and it just sits in my yard most of the time and is rarely driven. That said i will price out the damaged part in question. How are you addressing the unacceptably bad fitting windshield and the gap in the weatherstrip on the undamaged side? i was told by your tech the reason for this is the windshield comes with the trim already on it. this excuse is not acceptable and as a professional glass installation business it should be unacceptable to you as well
*** ********Customer Answer
Date: 10/12/2022
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 18149091
I am rejecting this response because:
Regards,How they can be professional but yet deny damaging the parts is beyond me. As they are the only people who have touched my truck and it just sits in my yard most of the time and is rarely driven. That said i will price out the damaged part in question. How are you addressing the unacceptably bad fitting windshield and the gap in the weatherstrip on the undamaged side? i was told by your tech the reason for this is the windshield comes with the trim already on it. this excuse is not acceptable and as a professional glass installation business it should be unacceptable to you as well
*** ********Business Response
Date: 10/13/2022
Hello,
I do apologize and we urge you to reach further with your insurance company as respectfully this was denied within our warranty team.
Thank you
Business Response
Date: 10/13/2022
Hello,
I do apologize and we urge you to reach further with your insurance company as respectfully this was denied within our warranty team.
Thank you
Business Response
Date: 10/13/2022
Hello,
I do apologize and we urge you to reach further with your insurance company as respectfully this was denied within our warranty team.
Thank you
Initial Complaint
Date:09/29/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On March 19th my car got a windshield chip and I am insured through Nationwide, policy 7222J038682. After calling Nationwide I contacted Metro Auto Glass, 3612 Feldman Ave SE, Buffalo Mn 55313 to replace the windshield. Metro Auto Glass replaced the windshield in March 2022 and submitted an invoice (1003590)to Safelite Auto Glass on 4/25/22, claim # 126623-GN. To this date, 9/29/22 they have not received payment, even though my insurance agent from Trusted Insurance Company, 613 10th St E, Glencoe MN 55336, on 9/26/22 called Safelite Auto Glass and was told it had been paid. Please help resolve this issue and get payment to Metro Auto Glass. Thank you.Business Response
Date: 09/29/2022
– Invoice #09089-431935
Invoice Type:
Invoice
Invoice Date:
9/23/2022
Install Date:
4/25/2022
Shop Invoice Received Date:
9/15/2022
Shop Invoice Amount:
1521.96
Invoice Status:
Accepted
Payee Name:
METRO AUTO GLASS
Shop Invoice Accepted Date:
9/22/2022
Hello,
Please see the details above the shop was paid on 09/22/2022 please let me know if I can help further.
Thank you
******
1-800-638-8958Customer Answer
Date: 10/01/2022
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 18146104
I am rejecting this response because:Even though they say it has been paid it has not. I received an email that says:
The invoice for referral 256208 was billed to the client on 09/26/2022. Please allow 30 days from the billed date for payment to be received. If payment is not received after 30 days from the billed date, 09/26/2022, please contact us.
They are not giving the same information to the BBB as they are to me.
Regards,
******* *****Business Response
Date: 10/04/2022
Our records show that this referral was paid 10/03/22 in the amount of $1,518.06 via electronic payment 9323183. It may have shown paid on the website to the shop before the payment sent. Sometimes our systems update to paid when we process the client's payment and it takes another business day or two to issue the payment to the shop. We have followed up with the shop with the insured and shop with the payment information as well. Thank you,******Customer Answer
Date: 10/06/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
******* *****Initial Complaint
Date:09/28/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In short, this billing issue started when Safelite didn't follow up with my insurance about the deductible for my windshield replacement. They sent me away from the store that day WITHOUT paying because they were going to figure out the insurance issue and call me later that afternoon. Turns out I have to pay out of pocket which is totally understandable. However, I have been having immense trouble getting in contact with the **** ******** *** *** ** ********* ** ***** store front staff. I physically had to go to the storefront and then was told by the front desk staff that they sent my bill to collections. The payment issue isn't even 5 business days old, and she refused to accept payment for their services even though I couldn't get a hold of anyone at that storefront regardless of the number I called. The phone would just ring continuously for the 804-204-0917 number and received no answer from the 1-804-325-4854 number whose mailbox was full so I could not leave a message. Moreover, it is equally concerning that this same Safelight employee would give me a bogus number and claim that it is the collection agency's number and that I should resolve this issue with this random person. I called this number and they had no idea what I was talking about and that they aren't a collection agency and that they don't owe anyone money. Please see attachments for the detailed email I sent to [email protected] regarding this issue.
I just want this billing issue resolved as soon as possible and to pay my bill without the use of a 3rd party collection agency. I just want to pay for the windshield service that my vehicle needed and I really don't want my credit score to be damaged over something that can so easily be resolved over the phone or in person.Business Response
Date: 09/29/2022
Hello,
We are sorry for this experience and for a customer service delight/ courtesy we will get this removed from collections and will charge it to our call center. Please let me know if I can help further.
Thanks,
******Customer Answer
Date: 10/05/2022
Salutations,
I accept the business's response to resolve this complaint. However, my concern is that I have not received any official documentation and/or a receipt from the ICA/Client Services Billing team stating that the issue of payment has been fully processed and that my bill is has been removed from collections. ****** did forward me the email she sent to ICA and Client Services Billing team, (please see attachment for details) which asked if this issue has been billed, but I have yet to hear any updates from her yet.
That being said, I am respectfully requesting documentation that the transaction has been completed and that my bill has been removed from collections for my own records.
Thank you and kind regards,
Estacia AanesBusiness Response
Date: 10/06/2022
Hello,
We are sorry for this experience and for a customer service delight/ courtesy removed from collections and charged call center. Please see the attached confirmation and let me know if I can help further.
Thanks,
******Initial Complaint
Date:09/27/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Sept 17 I got my windshield replaced by safelite Auto glass at the Manchester CT location I paid cash and provided my own windshield OEM from the dealership, two days later I hear a whistling sound coming from the windshield only when over 60nph I called made an appointment for Tuesday the Sept/27th and the day of my appointment I called safelite to let them know I was going in a bit early and they told me that they had canceled my appointment because the Windshield or the labor were not warranted because I didn't buy the windshield there, I didn't signed Anything and I was not notified AT ALL, I PAID CASH AND HAVE RECEIPTS WITH NO SIGNATURE BEFORE OR AFTER THE TRANSACTION OR REPAIR.Business Response
Date: 09/28/2022
Hello,
I am very sorry to hear of this experience and I want to help further. I have escalated this matter to the District Manager asking for resolution for this concern. I have also asked that they reach out to you as well.
Thank you
******
1-800-638-8958Customer Answer
Date: 09/28/2022
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 18138279
I am rejecting this response because: unfortunately that response does not help the urgency to repair before it Rains and my windshield can become a costly repair do to poor service.
Regards,
****** ******Business Response
Date: 09/29/2022
Hello,
We do apologize. I spoke with the shop and they stated that they advised you before the work was completed that there would not be a warranty for this service due to the Glass being supplied by you directly. To pull the glass again we will have to have another one on had which they are not willing to cover. If this was glass that we ordered we could gain that back from our vendors if there was a warranty issue. The shop stated that you can have this resealed and you can stop by the shop anytime they said to get that completed.
Thank you
******
Initial Complaint
Date:09/27/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had my windshield replaced around 8:45 am on 9-27-22 by a safelite technician on my 2022 Chevy Equinox. I unfortunately didn't have time to inspect the car when the tech was finished but when I went to get in my car around 12:00 pm to get lunch I realized there was glass fragments or some type of fragments all over my dash and in my ac vents. There was also some on the front seats and floor boards. I just find this to be ridiculous has they say they clean up after the installation. This car is barely a few months old and I personally detailed my car yesterday. I am definitely not ok with paying all the money I paid and my insurance paid especially to have this kind of of service done.Business Response
Date: 09/27/2022
Hello,
We appreciate you taking the time to reach out to us with
your concern, I’m very
sorry to hear about this. Our National Lifetime Warranty covers manufacturing
defects and workmanship for as long as you own or lease the vehicle. You’re
welcome to schedule a warranty appointment at www.mysafelite.com or please feel
free to contact Customer Care at 800-638-8958.Customer Answer
Date: 09/28/2022
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 18136351
I am rejecting this response because:
Because they were supposed to send the tech back to my location yesterday to clean but that never happened. I shouldn't have to spend my time taking the car to there facility to be cleaned as this is something they should have done here in the first place. Now I am going to have spend my money to clean the vehicle.
Regards,
******** *****Business Response
Date: 10/06/2022
Great thank you. Please let us know if we can help further.
Thanks
******
1-800-638-8958
Initial Complaint
Date:09/27/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had my windshield replaced by Safelite in the Yonkers, NY location on August 24th. I moved from NY to MA on August 26th and noticed that my windshield wiper fluid kept draining out of the container. I just had my car inspected and fixed by the Honda Service station in Springfield, MA and they said that someone had taken apart the cowl and disconnected the washer fluid hose. Since this problem occurred after my windshield was replaced by Safelite, would like Safelite to reimburse me for the $79.78 I just paid Honda Service to have this problem resolved. Thank you.Business Response
Date: 09/27/2022
Hello,
We would like to send this to you as a check for reimbursement. I called and left you a message and I do apologize I see that the warranty appointment is not needed if you have completed the work already for the service. We are sorry for this trouble, please reply to this email with your address confirmation so that we can issue this to you directly.
Thank you
******
1-800-638-8958Customer Answer
Date: 09/30/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
**** *****Business Response
Date: 10/03/2022
Request Date
9/28/2022 4:16 PMHello,
A check was sent to that address on the above date and time. Please let us know if we can help further.
Thank you
******
Initial Complaint
Date:09/26/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On August 22nd, Safelite replaced the windshield on my fiancée's car after having to reschedule due to bringing the wrong size of windshield. Upon completion of the installation, Safelite asked my fiancée to pay for the service even though the work order had been pre-paid. Upon reviewing the final invoice (#06101-349890) when she got home Safelite had charged her for two windshields and that was the cause of the extra charge. We promptly called the shop which automatically redirected us to Safelite's corporate number where the customer service agent recognized the error but said the billing department has closed for the day. We followed up the next day (August 23rd) and the customer service agent stated that it looks like a refund was being processed but to give it 7-10 business days to be received. Upon not receiving an updated invoice or refund by September 9th, we contacted Safelite again and were transferred to accounts receivable who again recognized the error and said the shop that did the work would have to process the refund and said they would contact them for us and to give it another couple of weeks. As of today, September 26th, we have still received no refund or updated invoice to correct this billing error. We would like Safelite to process the refund of $465.19 that was errantly charged to resolve this problem.Business Response
Date: 09/26/2022
Hello,
I am so sorry for this and am working to get this corrected and have escalated this matter. Please reply to my email with further concerns or you can call 1-800-638-8958.
Thank you
******
Customer Answer
Date: 10/03/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint. SafeLite has reached out and provided an updated invoice as well as issued a refund check.Regards,
****** ********Initial Complaint
Date:09/24/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I tried calling this company and tried 5 or more different phone number only to get the same ROBOT. I could not get passed this ROBOT. I had some technical questions but no live human being is available. My nearest location is 40 miles away. I will have to drive there and back (80 miles) just to get question answered so i know what my options are. This company advertises heavily on my TV but they have no person working there. When i get there will in be discussing with a live mechancal ROBOT or an individual. With gas prices high i have to spend money to get service. I can get an online quote but how am i to know if this meets my situation or is it just a generic response. GOD help this companyBusiness Response
Date: 09/26/2022
Hello,
Thank you for contacting our office. I’m sorry for this inconvenience. We would be happy to assist you further. Please contact us directly phone at 800-638-8958 or you can reply to this email message as well.Customer Answer
Date: 10/04/2022
Sorry I missed your prior message.
I was contacted via email from Safelite and was given a “better” phone number..
I have not called but will keep number handy in case they are needed again.Initial Complaint
Date:09/22/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Friday September 2nd I had a safelite technician out to my house to replace the windshield on my 2018 Buick Enclave. The technician was very nice, but unfortunately he did a poor job on the installation.
First off, he tried to install the wrong size windshield on the car. Luckily he was able to remove it, but in the process he scratched the front of my vehicle next to where the windshield sits (deep scratches) and he also got sealant on the interior of my car.
He said that he ordered a replacement piece for the interior of my vehicle and that someone would call and come out and replace it, but I have heard nothing. He also said that they would compensate me for the scratches so I could get them repaired at a body shop and again have not heard anything.
I have reached out to customer service multiple times and have heard nothing.
Not to mention I wasted 4 hours of my day since the installation took way longer then expected since he initially installed the wrong glass. Also, now I have to take off work and spend more time to go to a body shop to get the scratches fixed.Business Response
Date: 09/23/2022
Hello,
We are very sorry for this experience you've had with us. I am one of the Customer Care Agents that was assigned to your case. Since reviewing your complaint, I did escalate this issue to upper-level management and ask that they reach out to you right away. Please reach out via phone 1-800-638-8958 or email directly if you have further questions.
Sincerely,
AngelaBusiness Response
Date: 10/03/2022
Hello,
We offered the customer $200 check for settlement amount. Nothing further has been approved or accepted by the customer.
Thank you
Angela
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