We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Windshield Repair

Safelite Auto Glass, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Safelite Auto Glass, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Safelite Auto Glass, Inc. has 649 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.14

    Average of 735 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Wendy H

      Date: 07/19/2022

      I first scheduled my glass replacement almost two months ago. The appt. was 2 weeks out. The day before the appt I got a call saying that since I needed OEM glass they would have to call me back when they received it. I got a call about 2 weeks later and scheduled an appt for them to come out to my place. (Another 2 weeks, fine). The day before this appt., they said because of the kind of car I have, I would have to bring my car to the shop. What? They always knew the kind of car I had and theyre just telling me now?

    • Mario G

      Date: 07/19/2022

      If zero stars works, i would go that low. They damaged my car and have done nothing to fix the issue. The district manager has not returned calls either. A horrible operation from beginning to end. Buyer beware.....this company is worthless

    • Kimberly H

      Date: 07/12/2022

      Absolutely disgusted! 2nd windshield and worst customer service. Received a notice that the tech would arrive around 9am it is 4PM NOW. Still no show and nobody is answering the phone!! I have already had to wait 2 weeks with no vehicle to drive!!

    • Thomas K

      Date: 07/12/2022

      This is not a complaint against Safelite as much as a warning.Back in **** I bought a brand new vehicle which sustained cracked windshield from traffic debris. I called Safelite and then sent out a satellite vehicle to repair it. Very efficient and was happy until it started to leak during a rain shower. Safelite replaced the windshield but, in doing so, scraped the clear coat under the windshield rubber when digging it out. About five years later I noticed rust forming around the windshield. Water had gotten under the seal and, with the scrape in the clear coat, it rusted the entire metal around the window. Had body shop do a patch up job until I junked it.The moral of my story is if you get a windshield **** in a brand new car, take it to the dealership for repair.

    • Tim C

      Date: 07/11/2022

      The week after we had our first baby, a giant rock flew off a semi and smacked into our windshield (May 26). I spoke with Safelite and setup a replacement appointment for June 24th, which was the earliest available. The evening of June 23rd, I got a text (no call or email) saying Your Safelite Appointment has been canceled. After reaching out through ******** I find out that they forgot to put my glass on the truck and they would reach back out to reschedule. A week later I reached back out, the lady told me they were still locating my glass (I thought it was just forgotten?). At the time, I asked for a mobile replacement for all the hassle, which she said they could do. After hearing nothing for 2 weeks, I get an email at 6:30pm on July 10th saying Appointment reminder for Safelite for Monday July 11th at 4:00AM. Youre coming to us at:I looked back and got no phone calls, no previous texts or emails, also, 4 AM IN THE MORNING!? After waiting almost 2 months, telling me it will be a mobile repair, at the last second you summon me to your physical location at 4 in the morning. The last time I used Safelite I had to wait a month for a replacement as well, this is the final straw. Absolutely done with this company. Never again.

    Safelite Auto Glass, Inc. is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.