Music Distribution Companies
SongCast, Inc.This business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 64 total complaints in the last 3 years.
- 21 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/28/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Good morning,I have been using songcast for 1 year, no problem and I was very happy with the service with my account *********************** A few days ago, my account was suspended, no email, no explanation and of course my money blocked.I find it shameful on the part of a company not to respect the customers who allow them to live. Do you know that I work hard to earn this money?Thanks in advance to the BBB team,Business Response
Date: 07/28/2023
Hello
We received notice directly from SoundCloud that your account was involved in suspicious playback activity.
Your account can not be re-opened. This breaches our Terms of Service.
-SongCast Team
Customer Answer
Date: 09/12/2023
[BBB transcription via duplicate complaint]
Hello BBB and songcast, The last time we spoke, you told me that there was a problem with SoundCloud. The reason you suspended me. After long weeks of waiting I was able to get feedback from SoundCloud which tells me that at no time have they noted an infringement of their T&Cs concerning me. I'm afraid you are blocking my money for dubious reasons. I won't stop there. Kind regards, *****
Business Response
Date: 09/12/2023
[BBB transcription via duplicate complaint]
Hello,
SoundCloud did notify of us streaming abuse of your tracks, as well as Spotify and Apple across your many accounts.
-SongCast TeamInitial Complaint
Date:07/28/2023
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I address myself first of all to BBB, thank you for existing!! It is very difficult to get information from songcast. It's simple, 2 accounts open at these addresses
************************** ******************************
2 accounts totally blocked so me and my brother sent messages. I want services to resume because it's unbearable!!! Just feel like I'm being fooled by this companyBusiness Response
Date: 07/28/2023
Hello,
We received notices that Apple and Spotify detected streaming abuse on your accounts. This goes against of Terms of Service that you agreed to. The accounts can not be re-opened.
-SongCast Team
Customer Answer
Date: 07/31/2023
I am rejecting this response because:
Hi!
If I understand correctly for you, it's normal to leave my album online, to collect legit royalties and to tell me that I'm not going to collect anything because spotify or apple say so?
That seems like a meager return to me, knowing that you are paying yourself with my royalties.
I'll see what BBB can do and by the way thank you for the mediationBusiness Response
Date: 08/02/2023
Hello,
Apple has recorded fraudulent streams of your music. The account can not be reopened.
-SongCast Team
Customer Answer
Date: 08/03/2023
I am rejecting this response because:
Hello,
our audience was focused on spotify, we want to get those royalties backInitial Complaint
Date:07/28/2023
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dear, Hello,
we are a company and we post content via songcast, but the access to royalties has been blocked for months. No explanation.
***********************
Thanks a lot BBB to help usBusiness Response
Date: 07/28/2023
We have been notified by Spotify that your account was involved with streaming abuse.
The account can not be reopened as this violates our terms of service.
-SongCast Team
Customer Answer
Date: 08/01/2023
I am rejecting this response because:
Hi,
you say the account cannot be reopened but at no time do the terms and conditions prohibit receiving the money we have won.
******* **** ****Business Response
Date: 08/02/2023
Hello,
You can collect the earnings but you will not be able to upload any new content.
-SongCast Team
Customer Answer
Date: 08/03/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Thanks to ****** ****** and Songcast TeamInitial Complaint
Date:07/28/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello !
on December 22, I decided to go through the songcast distributor to distribute my music. At first everything went well then overnight I received a warning and I can no longer recover my money. The warning in question just never went away and I'm afraid it's not legal.
My account is ********************
I would greatly appreciate getting my money back.Business Response
Date: 07/28/2023
Your account is open to withdraw remaining balance.
-SongCast Team
Customer Answer
Date: 08/01/2023
I am rejecting this response because:
Hello Songcast Team,
Can my albums be put back on the platforms?
There will be no problem for the future. I probably used bad publicity. But I saw that you offered it and I'm willing to pay for it.
Good for you,
***Business Response
Date: 08/02/2023
Hello,
The albums will not be able to be put back online.
-SongCast Team
Customer Answer
Date: 08/03/2023
I am rejecting this response because:
The problem being that I tried to recreate an account but it was suspended directly. The albums were created with my own instruments and my voice.
Can you help me open this songcast account? Then it will be good for me :)
Thanks to you and to BBB's teamInitial Complaint
Date:07/21/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hi ! First I would like to thank your work. I have heard good things about you. If my problem is solved can I send you a donation?I distributed my music with songcast and got banned for some reason. The account is locked although I had money in it. I find it serious!!!I would like to be able to recover my money and my account ******************** Is it possible for songcast to reply to me? Thank you so muchBusiness Response
Date: 07/24/2023
Hello,
Spotify has notified us of suspicious streaming activity on your albums. Can you please provide us in detail the methods you were using to gain streams on your tracks?
-SongCast Team
Customer Answer
Date: 07/26/2023
I am rejecting this response because:
Hello,
Thanks for your feedback.
You know, I'm a little artist. I produce during concerts like rave parties. I am well aware that I use the spotify system for royalties. But one thing is certain is that I am within my rights and that my listening comes from my audience, however small it may be.
If you have any other request, I remain at your disposal. The important thing for me is that you unblock my account, I don't know why spotify suspected me.Business Response
Date: 07/26/2023
Hello,
Your account has been opened to collect remaining royalties.
-SongCast Team
Customer Answer
Date: 07/28/2023
I am rejecting this response because:
the account is now open, but I want to resubscribe to your service and put my albums back online now How to proceed?Business Response
Date: 07/31/2023
Hello,
After receiving noticed regarding suspicious stream activity form a music service it is not possible to submit more album.s
-SongCast Team
Initial Complaint
Date:07/21/2023
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hi,
My name is ****** and I used the songcast service to distribute my music. The problem is that they stopped my account for supposedly fraudulent activity. They asked me for ID and letter. I sent them and I have no return. The account in question is this one:
*********************
I would like my account to be unblocked because I have never cheated.
thanks a lot for your helpBusiness Response
Date: 07/22/2023
Hello,
Spotify has informed us you had over 200,000 false streams. Please explain in detail the methods in which you used to generate these streams.
-SongCast Team
Customer Answer
Date: 07/26/2023
I am rejecting this response because:
It's nonsense, why are you asking me for my identity documents? If it is for nothing then it is prohibited.spotify says i had 200,000 streams? They probably forget to say that I had about 10,000 people listening. What must I do now ? You invite to my private concerts?I followed your rules and paid for your services. There is no reason to restrict me any longer.
Sincerely, ******Business Response
Date: 07/26/2023
Hello,
Your account is open to collect remaining royalties.
-SongCast Team
Customer Answer
Date: 07/28/2023
I am rejecting this response because:
I thank the songcast team and of course ****** ****** for the work.
However, the albums are still in "taken down" mode but I would like it to be in "live" mode
Can you solve this problem so that everything is finally ok?
Sincerely ******Business Response
Date: 08/01/2023
Hello,
The albums can not be reinstated as they were removed for streaming abuse. This is the policy of the music services.
-SongCast Team
Customer Answer
Date: 08/06/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
Date:07/20/2023
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Songcast locked my account and is not paying royalties due to me. they are not responding via their support line. This started in May 2023. I have been a paying customer for over four years.Business Response
Date: 07/21/2023
Hello,
Your email ******************** is not registered in our system. We can't reference your account based upon information provided.
-SongCast Team
Customer Answer
Date: 07/23/2023
I am rejecting this response because:
there is a typo in my email address.
the correct address is ******************
Business Response
Date: 07/24/2023
Hello,
Apple has notified us of fraudulent streaming activity on many of your albums. Please provide us in detail the methods you were using to gain streams on your tracks?
Regards,
SongCast Team
Customer Answer
Date: 08/06/2023
My artists all have various ways of getting play on Apple Music. I have suggested they use these methods. My label does not offer promotion services.
1. Hand out cards with links to apple music playlists.
2. Claim your Apple Music for Artists profile.
3. Create a track preview tweet.
4. Design badges & icons for your website.
5. Make an embedded player.
6. Generate links to your music.
7. Upload music consistently.
8. Get playlisted.Business Response
Date: 08/07/2023
Hello,
Your account is unblocked to withdraw earnings.
Regards,
SongCast
Customer Answer
Date: 08/08/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
Date:07/19/2023
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I opened a songcast account with my own are at this address ********************** then a second account at this address *******************.fr
The accounts were directly suspended for no reason, no response while my money was withdrawn. It is quite simply the FLIGHT!!! And I claim the refund or open the account!Business Response
Date: 07/19/2023
Hello,
********************** was refunded.
********************** does not exist in our system
-SongCast Team
Customer Answer
Date: 07/21/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Thanks a lot BBB's team !!Initial Complaint
Date:06/12/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been distributing music with this company for a year or so before I was called to duty. Before I left my music was taken down and account was locked due to, the information given was, “Unusual Sales Activity.” I was corresponding with an employee via email whom asked for my ID and a letter stating that I had nothing to do with such accusations. I did what was asked and no answer. I am now back home and proceeded to follow up with them only to be ignored for 2 weeks straight. The message board says they will respond in 5 hours. It has now been 14 days. For someone who has paid money for their services, it is a true slap in the face to have to go through this type of neglect. I only want my account unlocked so I can receive the royalties that I’ve earned.Business Response
Date: 06/13/2023
***** ***** sent us notice that 11 of your albums were removed due to fraudulent streaming activity.
"Your albums have been removed from availability on the ****** Store and/or ***** ***** due to documented indications of fraudulent behavior that may have resulted in significant ***** financial losses. ***** has detected that a large percentage of the purchases and/or streams of these items in question were placed fraudulently. Accordingly, we have removed these items to prevent further fraud on our customers and further losses to *****."
Customer Answer
Date: 06/13/2023
I am rejecting this response because:
You stated that in the initial email before I left and asked me to send you proof of identity etc. I had no such doings of any fraud with ***** or any other platform’s. Which brings about the other platforms that I usually receive royalties from. You all locked my account to where I can’t get anything that’s owed to me because of a mislead complaint from one ***. Not fair.Business Response
Date: 06/14/2023
If ***** gives us the all clear your account can be opened. This is a legal matter with them and they reserve the right to make songcast payback any royalties due to fraudulent activity.Customer Answer
Date: 06/15/2023
I am rejecting this response because:
I understand that, but even so, ***** ***** royalties were not the only royalties that were received. You are holding royalties from other platforms. Those can be adjusted while we figure this ***** situation out.Initial Complaint
Date:06/12/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Songcast been stealing all my royalties for a year. I never received any funds from my royalties but when I contacted SoundCloud I was told all my money was sent to songcastBusiness Response
Date: 06/13/2023
Your account is open and not restricted in any way. You may login and withdraw any royalties that are available to you.
- SongCast Team
Customer Answer
Date: 06/13/2023
I am rejecting this response because:
I never got paid from SoundCloud. $2 is only available to withdraw. I was paid way more than that. You are stealing my funds. SoundCloud said my funds was sent why on the website it say I didnt get paid from SoundCloud??Customer Answer
Date: 06/14/2023
[BBB transcription via duplicate complaint]
I never received any of my SOUNDCLOUD payments. I have over 200k streams on SOUNDCLOUD and did not receive one payment. I contacted SOUNDCLOUD and they said the payments was already sent to songcast. So that mean song cast been holding my money. I want my money now I dont want to hear no excuses.
Desired Resolution:
RefundBusiness Response
Date: 06/14/2023
We have a legal call with SoundCloud on Friday regarding several matters and this will be discussed with them.Business Response
Date: 06/17/2023
Soundcloud moved our call to next Tuesday. We will have more information at that time.Business Response
Date: 06/28/2023
[BBB transcription via business response to duplicate complaint]
Date Sent: 6/28/2023 10:39:00 AM
SoundCloud has confirmed to us that your royalties were the result of fraudulent behavior.
SongCast, Inc. is NOT a BBB Accredited Business.
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