Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good morning,
  I'm contacting you because I'm having a problem with Songcast.
  I chose this distributor and committed to it.
  However, without messages or reasons, I had my funds earned through my music blocked.
  Money withdrawal refused and no more access to my royalties.
  Where this poses a problem for me is that songcast does not respond and gives no explanation.
  I am little known and spend a budget at my own expense on my networks in order to gain popularity.
  This money I have to recover through these royalties.
  I am therefore blocked in my growth as an artist without this money.
  Especially since no message or warning?
  Songcast is stealing money from these artists?
  Please help me, I am devastated by the situation which is jeopardizing my career.

  Business Response

  Date: 02/24/2024

  Hello,

  We have been notified by Spotify that your account has accumulated over 160,000 fake streams. This goes against both services TOS.

  It also appears you have created over 15 accounts using false aliases. This also goes against our terms of service.

   

  - SongCast Team

  Customer Answer

  Date: 03/01/2024

   I am rejecting this response because:
  
  Good morning,
  First of all I am surprised by so many accusations.
  You are talking about false eavesdropping, however I have not paid for any service, nor even influenced it via the networks because I was strongly advised against it. Advice I followed.
  My music plays in the gym where I coach partly via their paid Spotify accounts, well from what I know.
  I don't see that many views, what are you basing this on?
  What about my condition and my rights as an artist? I got involved with Songcast because I liked their business approach.
  However I create music and am not responsible for each person's listening style.
  I can attest on my honor to the truth of my words. And finds it audacious to block access to remuneration honestly earned following hard work on my part.
  A contract was signed, monthly subscriptions were taken.
  No warning telling me this was sent to me. I am deprived of his justly earned income.
  Thank you for defending me, I've been sick since this response thinking that this blockage was an error.
  Thank you
  

  Business Response

  Date: 03/04/2024

  There have been 160,000 false streams.This is a lot of times to play music at the gym.

  Spotify has informed us, this is not our decision. However, you may login and collect this payment but further distributions will not be prohibited.

   

• Initial Complaint

  Date:02/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Demande de retrait faite, aucun argent arrivé. Comme par hasard quand je fait la demande de retrait, quelques jours après le compte est suspendu.
  Je n'ai plus accès du tout aux informations de comptes ni aux royalties.
  
  Mon adresse mail *********************

   

  [[BBB transcription via Google Translate]]

  Withdrawal request made, no money arrived. As luck would have it, when I made the withdrawal request, a few days later the account was suspended. I no longer have access to account information or royalties at all. My email address *********************

  Business Response

  Date: 02/24/2024

  Hello,

  We have been notified by ******* that your account has accumulated over 2000 false streams. This goes against both services TOS.

  It also appears you have created over 15 accounts using false aliases which is a breach of terms.

   

  -SongCast Team

  Customer Answer

  Date: 02/27/2024

  Voici ma réponse au message envoyer par songcast :
  
  
  Je n'ai jamais participé à de faux flux ou activité frauduleuse. Quelles sont vos preuves des faux streams? 
  Je n'ai pas 15 comptes chez vous, encore moins avec de faux pseudonymes.
  
  Une chose de sur, comptez sur moi pour ne pas reprendre d'abonnements chez vous. Ma place sera ailleurs chez un autre distributeur.
  Il est hors de question que je m'arrête là et de ne pas récupérer les gains que je doit percevoir.

   

  [[BBB transcription via Google Translate]]

  Here is my response to the message sent by songcast:
  
  
  I have never participated in fake feeds or fraudulent activity. What is your evidence for fake streams?
  I don't have 15 accounts with you, even less with fake nicknames.
  
  One thing for sure, count on me not to take over subscriptions from you. My place will be elsewhere with another distributor.
  There is no way I will stop there and not recover the winnings I should receive.

  Business Response

  Date: 02/28/2024

  Hello,

  ******* has informed us of the fake streams. They have provided exact amounts.

  -SongCast Team

  Customer Answer

  Date: 02/29/2024

  Je n'ai jamais participé à des actions frauduleuses sur mes streams. Peu importe les services de streaming.
  Vous ne pouvez pas garder les autres albums en ligne et bloquer mon compte sans avoir accès aux informations du compte, aux redevances et autres.
  Et encore moins garder mes royalties... Je ne pense que le blocage de mes gains ne sont pas légal... Merci de m'ouvrir l'accès aux royalties

   

  [[BBB transcription via Google Translate]]

  I have never participated in fraudulent actions on my streams. It doesn't matter what streaming services are.
  You can't keep other albums online and block my account without having access to account information, royalties and such.
  And even less keep my royalties... I don't think that blocking my winnings is not legal... Thank you for giving me access to royalties

• Initial Complaint

  Date:12/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently received almost 300k in ******* streams and songcast and when it was time for me to receive royalties songcast immediately made claims that my streams was fake without proof. I made songcast aware that an investigation is happening and Iwanted to have any royalties transferred to me. They told me that I must pay for their services again in order to have access to my royalties which I refuse to pay for unprofessional terrible service to me that is extortion. One of their workers took it upon themselves to take my music down because once this is done it will become harder if not impossible to track my claims. I did not once tell them to take my music down this I believe is done out of spite. This service is extremely unprofessional and the still have not mentioned my owed royalties I guess they figure if my music is removed they can dodge and deny my claims.

  Business Response

  Date: 01/03/2024

  Hello,

  ******* has informed us there were over 100,000 fake streams of your music. This is why your music was removed. Fake streaming

  is a breach of terms and services with SongCast and *******. You can login and view your royalty statement without paying any fees.

   

  -SongCast Team

  Customer Answer

  Date: 01/05/2024

   I am rejecting this response because: Attached is a copy of the email where songcast made their own conclusion to take my music down. I was sending them multiple emails notifying them that I was in contact with the promotion company making them aware of the claims made against them by songcast. I also was in contact with ******* to get confirmation of these statements and claims since songcast placed the burden on *******. This concerns my music my passion and claims and actions such as these warrant action and accountability. Songcast refused to allow me access to the royalty section of my account without payment after the claims , I than explained to them after multiple emails with limited to no response from songcast I made them aware that I was dissatisfied with their actions and I was not paying them anymore for that type of service and plan to use another distribution  service in that case. Until these issues was resolved they disregarded the issue at hand , the emails of me informing them and used the one email where after multiple attempts to have them comply I finally told them I was not paying them anymore. Therefore the company claim that “fake Spins” was the reason my music was taken down is invalid, one of the above attachments confirms this, and the reason all this has taken place is because songcast was basically attempting to force me to continue payments to them or have no access to the royalty section of my account while I was attempting to get confirmation and a resolution for these very serious claims in reference to my work. After trying to send the attachments they are to large so I will be sending them in another fashion.
  
  
  
  

  Customer Answer

  Date: 01/10/2024

   I am rejecting this response because: The respondent has a totally different response now. I have been attempting to contact them in reference to proving their very serious allegations as well as informing them that I was in contact with the promotion company and they was supposedly investigating the issue. I also informed them that I was not paying for further services until they prove the claims or deposit my royalties, and due to the investigation I needed to view my royalties for held deposits or if I decided to withdraw. They kept telling me I had to pay in order to have access to that part of my account. 
  
  
  
  

  Business Response

  Date: 01/12/2024

  Hello,

  I have confirmed there are no blocks on your account. The royalty section is open for view and collection of royalties.

   

  -SongCast Team

  Customer Answer

  Date: 01/12/2024

   I am rejecting this response because: I sent proof that the business lied about the reason my music was taken down. The previous response from them was totally different from the proof that is sent disputing this. 
  
  
  

• Initial Complaint

  Date:11/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SongCast has blocked my account (1 albums online) that were online and blocked the removal of my royalities without any warning, information or justification.

  Business Response

  Date: 11/29/2023

  Hello,

  Your account is now open.

  -SongCast Team

• Initial Complaint

  Date:10/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Assunto: Defesa Contra Notificação de Violação de Direitos Autorais no Spotify
  Prezada equipe do SONGCAST,
  Venho por meio desta defender-me contra a notificação de violação de direitos autorais que recebi em relação a algumas obras hospedadas na plataforma Spotify. Gostaria de esclarecer que possuo todos os direitos autorais das músicas em questão e tenho como comprovar.
  Em anexo, envio o print da distribuição das músicas pela ******, que claramente indica que tenho os direitos de distribuição das mesmas. Além disso, também anexo o comprovante da obra com todos os dados da música, incluindo detalhes que confirmam legalmente a produção e os direitos autorais da mesma.
  É importante ressaltar que a empresa SONGCAST, responsável pelo content ID, manteve as obras no ar, reconhecendo os direitos autorais associados. As músicas em questão ainda estão ativas no ******* e estão gerando lucro para a empresa. No entanto, esse lucro não está sendo repassado ao artista, o que é uma grande preocupação.
  Solicito a revisão urgente deste caso e a liberação da conta para saque e repasse aos artistas das obras em questão. É de extrema importância que os direitos dos artistas sejam respeitados e que eles recebam o devido valor pelas suas obras.
  Agradeço a compreensão e aguardo uma resposta positiva em breve.
  Atenciosamente,
  **** ******* ***** ** ********
  Email: ***********************

   

  [BBB transcript via Google Translate]

  Subject: Defense Against Notification of Copyright Infringement on Spotify Dear SONGCAST team, I hereby defend myself against the notification of copyright infringement that I received in relation to some works hosted on the Spotify platform. I would like to clarify that I own all the copyrights to the songs in question and I can prove it. Attached, I send the printout of the distribution of the songs by ******, which clearly indicates that I have the rights to distribute them. In addition, I also attach proof of the work with all the music's data, including details that legally confirm its production and copyright. It is important to highlight that the company SONGCAST, responsible for the content ID, kept the works online, recognizing the associated copyrights. The songs in question are still active on ******* and are generating profits for the company. However, this profit is not being passed on to the artist, which is a huge concern. I request an urgent review of this case and the release of the account for withdrawal and transfer to the artists of the works in question. It is extremely important that the rights of artists are respected and that they receive due value for their works. Thank you for your understanding and I look forward to a positive response soon. Sincerely, **** ******* ***** ** ******** Email: ***********************

  Business Response

  Date: 10/26/2023

  Hello,

  The decision was not ours. It was **********

  -SongCast Team

  Customer Answer

  Date: 10/26/2023

   I am rejecting this response because:
  
  
  All right. But I ask for the release of the account so that I can withdraw my earnings. Because my works are still on the air for you
  

  Business Response

  Date: 10/31/2023

  Hello,

  The content was takedown.

  When the claimant sends us a release we can unblock the account.

  -SongCast Team

  Customer Answer

  Date: 10/31/2023

   I am rejecting this response because:

  payments are made on disk *********. you kept the content active for more than 1 year, and you are receiving the amounts of our earnings! I ask for the release of payment for the disc as there was no complaint. because the disc that was complained about fell within a week! and it didn't generate any PROFIT to count! I have proof of content, copyright, all of that, and you are ignoring the documentation I sent, because of a complaint about the use of a work that was produced by us?
  
  
  

• Initial Complaint

  Date:10/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, good evening songcast team, how are you? I have a small problem with my account, as it is frozen and I can't even upload my already paid album or withdraw my earnings, could you please release it please? If you need any documents or musical proof, I have it on hand, thank you very much for your attention!

  Business Response

  Date: 10/26/2023

  Hello,

  We just checked and do not see that your account is blocked.

  -SongCast Team

• Initial Complaint

  Date:09/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bonjour,SongCast retir tout mes albums (4albums en ligne) qui taient en ligne et bloqu le retrait de mes royalities sans aucun avertissement, ni informations ni justifications.Date du blocage : Mars 2023

   

  BBB translation via ****** Translate: 

  Hello, SongCast removed all my albums (4 albums online) that were online and blocked the withdrawal of my royalties without any warning, information or justification. Blocking date: March 2023

  Customer Answer

  Date: 09/29/2023

  In english:

  Hello, SongCast has removed all my albums (4albums online) that were online and blocked the removal of my royalities without any warning, information or justification. Blocking date: March 2023

  Business Response

  Date: 10/02/2023

  Hello,

  Both iTunes and Spotify have reported fraudulent streams on your account, therefore, under our guidelines your account has been blocked.

  -SongCast Team

  Customer Answer

  Date: 10/03/2023

   I am rejecting this response because:
  
  I've never used fraudulent streams on my albums, or anything like that, on Itunes or Spotify.
  I've already made a statement to that effect, to which you've never replied.
  you say the account is blocked, but at no point do the terms and conditions prohibit us from receiving the money we've earned.
  At the very least, please allow me to recover my royalties.
  
  In french:
  Je n'ai jamais utilis de flux frauduleux pour mes albums, ou quoi que ce soit de ce genre, sur Itunes ou Spotify.
  J'ai dj fait une dclaration en ce ***** ******** vous n'avez jamais rpondu.
  Vous dites que le compte est bloqu, mais aucun moment les conditions gnrales ne nous interdisent de recevoir l'argent que nous avons gagn.
  Veuillez au moins me permettre de rcuprer mes droits d'auteur.
  

  Business Response

  Date: 10/10/2023

  Hello,

  We have sufficient evidence of the streaming fraud.

  Please read our terms. Section 3e

  *********************************************

  -SongCast Team

• Initial Complaint

  Date:08/22/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mon compte est suspendu pour une raison complètement inconnu.
  Je n'ai plus accès à mes royalties alors tout était en règle et payer.
  Je pense que Songcast fraude, suite aux avis vu sur le net.
  Aucune réponse sur leur chat (Seul moyen de contact possible!)
  
  Un de mes album est encore en ligne mais aucun moyen d'avoir accès aux royalties c'est du grand n'importe quoi.
  Je veut avoir accès à mes royalties.

   

  [BBB transcription via Google Translate]

  My account is suspended for a completely unknown reason. I no longer have access to my royalties so everything was in order and paid. I think Songcast is a fraud, based on reviews seen online. No response on their chat (Only possible means of contact!) One of my albums is still online but no way to have access to the royalties, it's rubbish. I want to have access to my royalties.

  Business Response

  Date: 08/23/2023

  Hello,

  ******************* is not a registered user on SongCast.

  -SongCast Team

  Customer Answer

  Date: 08/23/2023

  Bonjour, j'ai oublier de préciser que mon compte Songcast est bien celui là : ****************************

   

  [BBB transcription via Google Translate]

  Hello, I forgot to specify that my Songcast account is indeed this one: ****************************

  Business Response

  Date: 08/24/2023

  Hello,

  Both Spotify and Apple removed your music due to documented indications of streaming abuse.

  -SongCast Team

  Customer Answer

  Date: 08/24/2023

   I am rejecting this response because:
  
  
  Je n'ai jamais participer à des actions frauduleuses sur mes streams. Peu importe les services de streaming.
  Vous ne pouvez pas garder un album sur deux en ligne et me bloquer mon compte sans avoir accès aux informations du compte, royalties et autres.
  Je n'en resterais pas là.

   

  [BBB transcription via Google Translate]

  I have never participated in fraudulent actions on my streams. It doesn't matter what streaming services are.
  You can't keep every other album online and block my account without having access to account information, royalties and others.
  I wouldn't stop there.

  Business Response

  Date: 08/28/2023

  Hello,

  You may login and collect the remaining earnings. Future uploading is not possible.

  -SongCast Team

• Initial Complaint

  Date:08/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I open songcast distributor 2021 ,I pay monthly subscription $5,99 everymonths, my problem is I have 22 months not receiving my sales royalties my songs hit top 40 hip hop rapper position number 2 in 2022 on ***** music on July and also sync music on ****** and many more still I didn't get my royalties 22 months and i was played on Radios and broadcast please help me with my sales and royalties

  Business Response

  Date: 08/21/2023

  Hello,

  We have posted all earnings sent to us from the music services. Maybe you will see an improvement in your July and August reports.

  -SongCast Team

  Customer Answer

  Date: 08/23/2023

   I am rejecting this response because: why my royalties and sales delaying I was on top 40 and top 100 hip hop rapper worldwide on ***** music last year and radio podcast ,broadcast, television and sync music ****** but  I didn't received does royalties from them why? My was playing on Radio even now. and when you ask songcast is not giving information about that ,look the screencut I'm on position 2 but I didn't received any royalties from them.I need to know when my sales royalties will on my account because position no.2 on ***** music and sync on ****** I must get something better
  

  Business Response

  Date: 08/23/2023

  Hello,

  SongCast has paid out all royalties received by the music services to your account. There is nothing withheld.

  We also have no indication that the music services have to not paid us for your streaming activity.

  -SongCast Team

   

  Customer Answer

  Date: 08/24/2023

   I am rejecting this response because:I don't agree with songcast because  I have screencut on what I'm talking about top 40 hip-hop rapper on ***** music 2022 and sync music on ****** they must investigate about it because I have evidence look carefully those screencut you gonna see what I'm talking about. Look all screencut carefully you gonna see what I'm talking about, when can I get paid 
  
  
  

• Initial Complaint

  Date:08/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bonjour, mon compte n'et plus du tout accessible, je n'ai aps accès aux royalties c'est inconcevable.
  J'ai payer pour avoir accès à ces services là. C'est arrivé du jour au lendemain et mes albums ne sont plus en ligne.
  Je souhaite avoir accès à mes royalties.
  Mon compte songcast : ***********************

  [BBB transcription via Google Translate]

  Hello, my account is no longer accessible at all, I don't have access to royalties, it's inconceivable. I paid to have access to these services. It happened overnight and my albums are no longer online. I would like to have access to my royalties. My songcast account: ***********************

  Business Response

  Date: 08/13/2023

  Hello,

  We received information from Apple that your music was removed due to documented indications of fraudulent streaming activity. This is why your account was blocked.

  -SongCast Team

  Customer Answer

  Date: 08/15/2023

   I am rejecting this response because:
  
  
  I've never used fraudulent streams to boost my albums or anything like that.
  I have already made an attestation on this subject as you asked me, on which you never answered me.
  Neither on this chat, nor on other messages. It is inconceivable that I do not recover access to my royalties on my account.
  

  Business Response

  Date: 08/15/2023

  Hello,

  The streaming abuse is well documented by Apple.

  Regards,

  SongCast

  Customer Answer

  Date: 09/08/2023

  Bonjour, je n'ai participé à aucune fraude ou autre, il est inconcevable que vous me bloquez les royalties du jour au lendemain.
  Pas possible que cela en reste là ou ça en est.
  J'attend de vos nouvelles

   [BBB transcription via Google Translate]

  Hello, I have not participated in any fraud or anything else, it is inconceivable that you would block my royalties from one day to the next.
  There's no way it's going to stay where it is.
  I expect from you