Complaints

This profile includes complaints for Vinebrook Homes Ohio, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Vinebrook Homes Ohio, LLC has 21 locations, listed below.

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  Vinebrook Homes Ohio, LLC

  3500 Park Center Dr Ste 100 Dayton, OH 45414-2680

  
• 

  Vinebrook Homes, LLC

  9150 Harrison Park Ct Ste C Indianapolis, IN 46216-2250

• 

  Vinebrook Homes Birmingham

  201 London Pkwy Ste 500 Birmingham, AL 35211-4498

• 

  Vinebrook Homes Ohio, LLC

  Raeford, NC 28376-9070

• 

  Vinebrook Homes Columbia

  400 Northeasy Dr Suite D Columbia, SC 29203

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/22/24 we reached out to Vinebrook Homes regarding a non working air conditioning unit. We were told that this was considered an "emergency" maintenance request due to temperatures being close to and above 90 degrees. As of today 6/30/24 after multiple calls Vinebrook has failed to show to repair unit. We have wasted 3 full days waiting on them to arrive to repair on dates that THEY st to repair with all ending in no one calling or showing on said day. We feel that Vinebrook is in default of the lease agreement to promt performance of maintenance. The temperature in the home has reached over 100 degrees at one point. We have reached out to Vinebrook requesting that we have it repaired with a rent deduction for the cost which their answering service telling us that that is not an option and we must wait on their maintenance department no matter how long it takes.

  

  Business Response

  Date: 07/08/2024

  Dear ******,
  
  We sincerely apologize for the inconvenience and discomfort you have experienced due to the delay in repairing your air conditioning unit. We understand that this situation has been very challenging, especially with the high temperatures, and we appreciate your patience as we worked to resolve the issue.
  
  Upon receiving your initial request on 6/22/24, our team classified your maintenance issue as an emergency due to the extreme temperatures. Here is a summary of the actions taken to address your concern:
  
  - **6/22/24:** Your work order was submitted. 
  - **6/26/24:** A technician was assigned to your work order but, unfortunately, could not complete it due to time constraints.
  - **6/29/24:** A second attempt was made, but again, the technician was unable to complete the repair due to the volume of work.
  - **7/1/24:** The work order was successfully completed.
  
  Additionally, on 6/23/24, you called in a CSI case, which was promptly forwarded to our DAY Market Manager. By 10 AM on 6/27/24, our technician had contacted you to inform you that we intended to have the repair completed by Saturday, 6/29/24. Unfortunately, due to the high demand and technicians working overtime, we were unable to fulfill this commitment.
  
  Our service supervisor reached out to you again on 7/1/24 to confirm that the repair was scheduled for the same day, and we are pleased to inform you that the work order has now been marked as completed. We have responded to the CSI case (********) to confirm the functionality and closed the case while anticipating your confirmation. If there are any remaining issues, we will promptly dispatch a technician as an emergency.
  
  We acknowledge that this situation took longer to resolve than expected and regret the inconvenience it has caused. We assure you that we strive to improve our processes to prevent such delays in the future. If you have any further concerns or if the issue persists, please do not hesitate to contact us immediately.
  
  Thank you for your understanding and patience.
  
  Sincerely,
  
  VineBrook Homes

• Initial Complaint

  Date:06/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The power went out on Wednesday. The power went out again on Thursday 3 times during the night. After the final power outage the ac never came back on and the lights keep flickering when turned on. I called and put in the appropriate request. THIS IS AN EMERGENCY. COME FIX IT. no one has come to this place in 48 hours and im suffocating. I am taking legal action.

  

  Business Response

  Date: 07/01/2024

  Dear ******,

  We sincerely apologize for any inconvenience you may have experienced. After consulting with our in-office team, we are pleased to inform you that the necessary work has been completed.

  Should you have any further concerns or if the repairs do not meet your expectations, please do not hesitate to contact us. We are committed to ensuring your satisfaction.

  Thank you for your understanding and cooperation.

  Best regards,
  VineBrook Homes

• Initial Complaint

  Date:06/24/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ac went out on 6/19. It's has been 90 to 100 plus all week with heat index well into the 100s. I put a request in no one came our until 6/21. The guy then tells me he's coming right back he needs to get a part for the unit. Here it is 6pm and he's nowhere to be found and he marked the job complete. They are not open on the weekends and it's going to be 103 tomorrow and 98 on Sunday 100 on Monday. I've rented from this company for a lot of years because they purchased the home from another company. I've had so many problems getting things fixed that I just pay out of pocket. Not this time because they have caused my wife and I both to miss 4 days of work so far because we both work from home and it's to hot to work in the house. We have not one but three kids asthmatic and I had to be played with when it comes to my kids. One thing for sure though I bet they will be wanted their rent come rhe 1st and will be hounding us for it like we're not about to be out of work for 5 days because of them. I know no one will call us back we haven't spoken to anyone from the STL office In a year all they're going to say is email. I wouldn't even be upset if they would have been honest. It's crazy because I know their sitting somewhere cool while my kids and I are suffering. If one of my kids ends up in the hospital because of them I will be going back to the attorney General and this time every news company in this area.

  

  Business Response

  Date: 07/01/2024

  Mr. *****,
  
  We apologize for any inconvenience caused. After speaking to a member of our team, they assured us that they have spoken to you, and you stated that it was a misunderstanding. You mentioned that you sent a link to remove this case. You confirmed that you now have air conditioning and understood that the technician could not make the repair that day due to the store being closed. You also mentioned that you had already spoken to Lisa and were satisfied with the explanation she provided.
  
  Thank you for your understanding.
  
  Best regards,
  
  VineBrook Homes 

  Customer Answer

  Date: 07/01/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** *****

• Initial Complaint

  Date:06/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have lived in a tri level home rented by Vinebrook homes since 2016. I have no fees due. Rent 1560. They painted all the walls with dry paint. They refuse to do any touch up paint on the walls or any carpet cleaning or repair. They refuse to do any upkeep in this department. Although I'm willing to pay any extra reasonable fee that it may cost. I've been here 8 years. There is reasonable wear and tear.

  

  Business Response

  Date: 06/28/2024

  Dear *****,
  
  Thank you for reaching out to us with your concerns. We understand that you have been a valued tenant since 2016, and we appreciate your long-term residency.
  
  We acknowledge your request for touch-up paint and carpet cleaning, as well as your willingness to cover any reasonable fees associated with these services. We understand that reasonable wear and tear is expected after eight years.
  
  After speaking with you, we understand that your concerns are mostly cosmetic. Overall, the house appears to be in good condition, but you would like the walls repainted and the carpets cleaned.
  
  We are scheduled to visit your home this upcoming Thursday to document its condition and develop a plan that satisfies all parties involved. Please note that it may take about a week to finalize everything due to scheduling constraints, as we want to ensure you are present during the visit.
  
  Thank you for your patience and understanding.
  
  Best regards,
  VineBrook Homes

• Initial Complaint

  Date:06/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A repair man came out Monday 6/17 to fix my lock on the gate. He also said he had a ticket to clean my AC unit. Everything seemed fine, then on 6/19, the AC stops working. I went to the online portal to submit a ticket for someone to come out. I heard nothing all day from Vinebrook and the temps in the house were at 78/80. I am also disabled, I have MS and I can't be in heat, it sends me into an exacerbation and then to the hospital. They have proof of my disability because I had to submit Dr notes for my service animals. I called the answering service at 615pm that night and a lady took a message and said she would page them. The next day comes, 6/20 and I heard nothing still. When they opened at 8am, I called and Nicole took a message and paged the repair guys. By 10a, I still heard nothing, called back and Nicole took another message and paged again. LONG VERSION SHORT, no one has called me, emailed me or attempted to make this right. its 86 in a house with service dogs that look like dead fish on the floor and I have MS, I am now in an active exacerbation because its too hot. My life and my service dogs life are being played with by this company that doesn't give two flying figs

  

  Business Response

  Date: 06/27/2024

  Dear ** *******,

  We deeply regret the inconvenience and distress you've experienced due to the delay in addressing your AC unit issue. Your well-being is important to us, and we sincerely apologize for the oversight and lack of communication.

  To address your concerns:

  AC Unit Repair: A new condensing unit is being installed today at 11:30 AM, which is the appointment time you set up with the vendor.
  Communication: A member of our team spoke with you today and confirmed that you have been in contact with the vendor and that he is currently en route to your home.
  Follow-up: Lisa will follow up with you later this afternoon to ensure that the system is working properly and to confirm that you are comfortable.

  We understand the urgency of your situation, especially given your health condition, and we apologize for any undue stress this has caused. Please let us know if there is anything else we can do to assist you during this time.

  Sincerely,
  VineBrook Customer Support

  Customer Answer

  Date: 06/27/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  

  I never set an appointment time up with the AC vendor.  I explained to **** ****** this morning around 11am that yes I spoke with the AC guy today at 945am and he said he was running to the store and then he is headed my way, BUT he has said for 3 days now that he has been on his way, and then I get NO call and NO show.   SO forgive me if I no longer believe him. **** ****** said I spoke with him personally and he's on his way.  He finally shows up at 4pm, did a little work, then from 430p to 5p he was just sitting outside on his phone chatting to his wife.  He let's me know at 6p he has to run to the store.  So nope, as of right now nothing has been fixed and no one seems to understand the severity of my medical situation.

   

   

  
  
  Sincerely,
  
  
  
  ***** Jackson

  

  Business Response

  Date: 07/01/2024

  Dear *****,

  Thank you for bringing this to our attention. We apologize for the inconvenience and frustration you have experienced.

  I wanted to provide some clarity regarding the situation. After speaking with our team in your location it appears they have made several attempts to reach out to you today, unfortunately without success. However, a team member was able to confirm with the vendor that the installation was completed, and the system was functioning when he left on June 28th.

  The vendor explained that he was sitting in his truck because he did not want to wait inside your home while the freon was being released back into the container, which does take some time. He was monitoring the process from his vehicle to ensure everything was completed properly.

  We understand the severity of your medical situation and sincerely apologize for any discomfort this has caused. We will continue to work closely with the vendor to ensure that any remaining issues are resolved as quickly as possible. Your comfort and well-being are our top priorities.

  Thank you for your patience and understanding.

  Best regards,
  VineBrook Homes

• Initial Complaint

  Date:06/20/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a 100% permanent and total disabled Veteran of the US Army. I've contacted Vinebrook Home to simply get a copy of my lease. I NEED this lease to get benefits I'm owed by the state. Vinebrook won't send it, they've had over 24hrs with an URGENT message and I've called 3 times to try and speak with someone. Pathetic excuse for customer service.

  

  Business Response

  Date: 06/27/2024

  Dear ***********,

  Thank you for reaching out and bringing this matter to our attention. First and foremost, we deeply appreciate your service and sacrifices as a Veteran of the US Army.

  We apologize for the delay and the inconvenience you have experienced in obtaining a copy of your lease. We understand how important this document is for you to access the benefits you are owed by the state.

  After speaking with a member of your in office team, I am pleased to inform you that a member of our team has just emailed you a copy of your lease. Additionally, he has reached out to you via phone to confirm that you have received the document.

  Our team is committed to providing the highest level of customer service, and we appreciate your patience and understanding. If you have any further questions or concerns, please feel free to contact us.

  Thank you once again for your service.
  Sincerely,
  VineBrook Homes
  

• Initial Complaint

  Date:06/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our rental property has had numerous repair needs since we first moved in 1 year ago. Vinebrook is extremely difficult to get ahold of and we are constantly getting moved around to 3rd party call centers or never responded to. Techs that do show up for a maintenance request are very ill equipped and uneducated and can never seem to fix the problem. We’re going on the entire spring and summer months of 2024 without a properly working AC unit. To my knowledge, the property management company is aware as I’ve sent in 7 separate AC unit repair request through our resident portal. The AC is only one of many issues that need to be repaired or finished properly.

  

  Business Response

  Date: 06/24/2024

  Dear ********,
  
  Thank you for bringing these concerns to our attention. We sincerely apologize for the inconvenience and frustration you have experienced with the maintenance of your rental property. We understand how important it is to have a comfortable and well-maintained home, especially during the hot spring and summer months.
  
  We have spoken to a member of our in-office team and were notified that a technician was out to your home on Friday to address the AC issue. We were informed that, in the meantime, your husband purchased a window unit to cool the home because you have small children. We are very sorry for the discomfort this situation has caused your family.
  
  We would like to reimburse you for the window unit purchase. Please send us a copy of the receipt at your earliest convenience if you have not done so already, and we will process the reimbursement promptly.
  
  Additionally, we have entered work orders for the other items that need to be addressed in your home. We are committed to resolving all outstanding issues as quickly as possible and will stay in touch with you until everything is corrected.
  
  Your satisfaction is very important to us, and we appreciate your patience as we work to improve our service.
  
  Sincerely,
   
  VineBrook Homes

  Customer Answer

  Date: 07/30/2024

  My apologies, dealing with this house is such an on going issue I’ve been so busy. 

  
  

  Some of the issues were resolved and others were not. And I still have to be extremely persistent to get anywhere. 

  
  

  We’re still waiting on the leak in our bathroom to be fixed, the downstairs window(pours water in every time it rains) and the foundation to be fixed. 

  
  

  A new issue-We’ve also began coughing a lot and suspect mold. 

  

  Business Response

  Date: 08/08/2024

  Dear ********,

  Thank you for bringing these ongoing concerns to our attention. We sincerely apologize for the continued issues you've been experiencing with the property. We understand how frustrating this must be, and we're committed to resolving these matters as quickly as possible.

  We have addressed some of the previous issues, but I acknowledge that others, such as the bathroom leak, the downstairs window, and the foundation repair, still require our attention. Please rest assured that we are prioritizing these repairs and will update you on the timeline for completion as soon as possible.
  
  We appreciate your persistence in bringing these issues to light, and we are committed to resolving them to your satisfaction. Please don't hesitate to reach out if you have any further concerns or need additional assistance.
  Thank you for your patience and understanding.

  Best regards,
  VineBrook Homes 

• Initial Complaint

  Date:06/17/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved from property on March 15, 2024. I was unaware that i owed an outrageous amount of money (almost 6K). I have been receiving calls from a debt collector, but NEVER received an itemized receipt or anything explaining these charges from Vinebrook personally. This information skipped over me and went straight to collections. I feel like I’m paying for a remodel of the property. Keep in mind I have been staying in this rental property over 10 + years. This rental property has been sold over 3 times. Once Vinebrook took over the property they never did a walk through to even attempt to fix the issues that the property had BEFORE they even took over it. Same for the property management before them. This is a low income property. Where do they think i have almost $6,000 laying around? Very unprofessional.

  

  Business Response

  Date: 06/18/2024

  Dear ********,

  
  We apologize for any inconvenience this has caused you. After Further review with the team, we were able to obtain more clarity on the charges you are referring to.

  
  Unfortunately, upon your move out, the home was left in a condition that required extensive cleaning and repairs. As a result, you have been charged for the following services:

  
  Cleaning: $450
  Trash removal: $1,000
  Partial floor replacement: $2,633
  Wall patches: $250
  Landscaping: $450
  Stove replacement due to roach infestation: $750
  Roach treatment: $300
  

  Additionally, you did not provide a forwarding address despite our requests. Our deposit accounting team attempted to mail the statements to you, but they were returned.

  
  It is important to note that maintaining the home in a proper condition was your responsibility. We explained the necessity of a forwarding address during your visit to our office, yet you refused to provide one.
  

  If you need further clarification on these charges, please contact our office directly.

  
  Sincerely,
  VineBrook Home

  Customer Answer

  Date: 06/18/2024

  Contacted Vinebrook for more information on the debt that I supposedly owe, but nobody ever got back in contact with me. Moved out in beginning of April the account was in collections on May 22nd, i was never given an option to work out payment. I wasn’t even aware of any of this.

• Initial Complaint

  Date:06/14/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for a home with vinebrook. I was speaking to a leasing agent named ******** ******. The leasing agent told me my application was cancelled for the home I initially applied for and that my application will expire if I do not chose another home off the website. Well I picked another home and I have been trying to reach back out to ******** but she has been ignoring my emails and not responding to my calls. They have an incorrect number on Google . When I call the main line (number received from yard sign) they say they are just a 3rd party and there is nothing they can do. It’s all just a big ponzy scheme . Which sucks because it is so hard for low income family’s to find homes right now and you all are just taking money to hurt people with no interest in renting.

  

  Business Response

  Date: 06/20/2024

  Dear *****,
  
  Thank you for reaching out to us regarding your application experience with VineBrook Homes. We understand your frustration and appreciate the opportunity to address your concerns.
  
  Our records indicate that your initial application was for a home with a rent exceeding $982, which was the maximum amount you qualified for based on the information provided. You were asked to submit proof of additional income by June 7th but, unfortunately, we did not receive this documentation, leading to the cancellation of your application for that home.
  
  On June 10th, you expressed interest in another property at 2392 Park Ct. However, by the time our leasing agent, Brittany, attempted to place a hold on this property, it already had an application hold from another applicant. ******** reached out to notify you of this status change but has not received a response.
  
  We apologize for any inconvenience you have experienced in trying to reach our team.  We understand the importance of timely communication, especially during the application process. To ensure we can better assist you, we advise you to continue trying to reach out to Brittany, and we will also follow up internally to improve our communication.
  
  We are committed to helping you find a suitable home and will work diligently to identify a property that meets your needs within your qualifying rent amount.
  
  Thank you for your patience and understanding as we work to resolve this issue.
  
  Sincerely,
  VineBrook Homes

  Customer Answer

  Date: 06/20/2024

  Hello, thank you! If someone could please just call me with an update that would be great. I know my application will expire in 30 days. Is there a way to get an extension due to the inconvenience?

  

  Business Response

  Date: 06/27/2024

  Hi *****, 

  We just spoke to your in-house team. Someone will be in contact with you to discuss details shortly. 

  Thanks,

  VineBrook Homes 

  Customer Answer

  Date: 07/18/2024

  Yes, everything is fine.

• Initial Complaint

  Date:06/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fraudulent charges to my rental account. My rent was was paid in full on 6/5/2024 and vine brook homes decided to add a late fee to my account on 6/6/2024 with a 0$ balance. Fraudulent activity of payments by vine brook home requesting a late fee a day after all funds have been paid. The photos attached show my bank account funds being withdrawn at the total amount due on 6/5/2024 with no late fee. Second photo shows vine brook homes sending me a late fee 6/6/2024 after the account had an zero dollar balance.

  

  Business Response

  Date: 06/13/2024

  Dear *******,
  
  Thank you for reaching out with your concerns regarding the charges to your rental account. We understand how important it is to ensure your account is accurate and that all payments are processed correctly.
  
  Upon reviewing your account, we see that your rent payment was made on 6/5/2024 at 10:01 PM EST. According to your lease agreement, any outstanding charges not received by 11:59 PM EST on the 4th of the month will incur a late fee. While your payment was made on the 5th, it was unfortunately after the specified deadline of the 4th.
  
  We recognize that the billing of the late fee occurred on 6/6/2024, and we apologize for any confusion this may have caused. However, as stipulated in your lease, the late charge is applicable for payments received after the 4th, regardless of the exact timing of the fee being billed.
  
  We hope this clarifies the situation. If you have any further questions or need additional assistance, please don't hesitate to contact us.
  
  Sincerely,
  
  Vine Brook Homes