Complaints

This profile includes complaints for Vinebrook Homes Ohio, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Vinebrook Homes Ohio, LLC has 21 locations, listed below.

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• 

  Vinebrook Homes Ohio, LLC

  3500 Park Center Dr Ste 100 Dayton, OH 45414-2680

  
• 

  Vinebrook Homes Pittsburgh

  2809 Banksville Rd. Pittsburgh, PA 15216

• 

  Vinebrook Homes Cincinnati

  4856 Business Center Way Cincinnati, OH 45246

  
• 

  Vinebrook Homes Jackson

  100 Business Park Dr Ste G Ridgeland, MS 39157-6015

• 

  Vinebrook Homes Omaha

  8710 F St STE 118 Omaha, NE 68127-1532

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/04/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into one of there homes in march and been having problem since. Basements is flooded I been out of hot water for weeks.My roof changing colors.My bedroom is leaking so im sleeping a bed full of water everytime it rain

  

  Business Response

  Date: 08/20/2022

  Dear resident,

  We take all feedback seriously and want to let you know that we are reviewing your input. We see that a service request was created for this issue in our system on August 9th, but are reviewing its status and will be in contact shortly.

   

  VineBrook Homes

• Initial Complaint

  Date:08/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have had numerous problems with them in regards to the HVAC system, we went almost two months in winter with no heat because they took their time fixing the issue, and now our air conditioning unit is not working properly. We have gone almost 4 weeks with it being 80 degrees and higher in my house. They ignore my emails, they keep lying about what they are and are not doing and I am at my wits end. We have two young kids that are getting sick because they're getting so hot inside. At one point i had to send them to their grandparents for a week but with school starting next week they are home and i do not know what to do. Vinebrook still has not fixed the issue. Today someone replied to tell me that the contractor they hired said the problem was fixed but i called and spoke to him and he reiterated what the problem was and said he would talk with them and call back but he never did. The unit is staying on all day which means our power bill is going to be sky high, again, but even with it staying on the tiny amount of air coming through does nothing to cool my house off. The problem is not fixed and Vinebrook refuses to acknowledge that the problem is serious. They continue to drag their feet, and all she tells me when she does reply to an email is to put in a maintenance request, which i have done MANY MANY times, in the meantime we are forced to just wait for someone to tell us something while we sit in our hot house. I even have to be careful how i cook because the heat of the stove and oven heat the house up more. Please help. I read reviews and i know we are not the first to have serious problems with Vinebrook, we want the job done and we would like some sort of compensation.

  

  Business Response

  Date: 08/20/2022

  Dear resident,

  We are reviewing your feedback at this time and will be in touch shortly.

  VineBrook Homes

  Customer Answer

  Date: 08/22/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: this is all we get in our emails, a comment about addressing the issue therefore they do not actually address it. We still have an hvac air unit that isn’t working properly and though they keep sending people, the people leave and no one comes back until I ask again but they come look and leave. No one is actually putting any effort into fixing the problem.
  
  
  
  Sincerely,
  
  
  
  ***** ******

  

  Business Response

  Date: 09/07/2022

  Dear resident,

  Upon reviewing your feedback, we see that your AC is repaired, and there are no open service requests on your home.  We understand that you were not allowing techs/vendors access when they could go to the home. You were offered a 30 day release in August, but asked to move in December instead. The options are to fulfill the lease or take the 30 day release that the property manager had spoke with you about.
  
  -VineBrook Homes

  Customer Answer

  Date: 09/07/2022

  I am rejecting this because we have not ever not allowed a vendor in the house, they have always been allowed in here. We have home cameras proving that people have come in and I have also been on the phone with family members so I had witnesses. The problem is not fixed, the temperature has cooled down outside therefore the house is not heating up like it was before. We stopped sending requests because Vinebrook keeps sending different people who do the same thing and I was tired of explaining the same thing over and over again and then having the vendors say “yes something is wrong” then Vinebrook saying oh the problem is fixed. It is not fixed, the air still barely blows but luckily it isn’t as hot so our house is staying cool but when next year rolls around we’re going to have the same problem. Hopefully our heat works properly. I have spoken with multiple ******* **** employees, ****** being one of them and everyone that came said the same thing but Vinebrook refused to replace the under the house unit, instead they wait for us to send another request, send someone to “look” and then we go through the motions over and over again. I stopped sending requests because I am sick of that. Vinebrook has blatantly refused to address the problem multiple times, I have witnesses to back that up. My witnesses heard the vendors all say the under the house unit needed to be replaced and then see Vinebrook reply that the problem has been fixed. Do not say we don’t allow the vendors in our house because I have home footage proving they have always been allowed in. As for leaving, you offered us a 30 notice but that is not nearly enough time for us to afford to leave. How was giving us 30 days fair? How were we supposed to be able to find somewhere to go and then have enough money to leave? We will stay until the end of our lease because we are working on a legal case and need to be here. Next time Vinebrook wants to comment and tell lies, we have proof of everything so that is fine with us, it only helps us.

  Customer Answer

  Date: 09/20/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  The problem is not fixed, I am attaching a photo of the house being 79 degrees and my air has been on all day. We just quit sending out maintenance requests because all Vinebrook does is send someone out, we go through what is wrong and then they say the unit under the house needs to be replaced (which witnesses of mine have heard) and then they leave. Vinebrook then proceeds to say everything is fine when it is not! Also, the house is not satisfactory but we have no where else to go. You gave us a chance to leave in 30 days, which was no where near enough time, we could not afford it. We have two kids, bills, rent and groceries to buy, 30 days was not enough time to save up for an application fee, deposit, down payment and first months rent as well as moving expenses. We could not afford to leave within 30 days hence why we asked to leave in December so we had enough time to save our money. I have said this multiple times and Vinebrook does not seem to want to read the comments. We are staying until our lease is up now, not because the house is satisfactory but because we are working on a legal case and the attorney we spoke with told us we should stay until the end of the lease.
  
  
  
  Sincerely,
  
  
  
  ***** ******

  

  Business Response

  Date: 09/29/2022

  Dear resident,

  Upon researching your feedback we see that a new vendor was sent out to your home to assess the unit on September 27th. They did discover some issues but
  needed to make a repair in order to complete the diagnostic check.  Management approved the repair to be made and next steps thereafter include completing the inspection.  

  VineBrook Homes

• Initial Complaint

  Date:08/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into a vinebrook residences on the 15th paid all my fees. Upon move in I was assured everything was up to standards. But my gas was not on. My ac is not working the back door is not fixed it has a broken door knob and instead of fixing it they gave me a 2by 4 and said it was for the back door. I put in multiple service request each time nothing was fixed I received a call telling me that I could do this to fix the problem with the ac by someone who is not hvac certified. The vents in this house are filthy way too filthy to have been caused by me. I have terrible allergies to particles in the air and with the vents being filthy all they blow through the house is dust. I work outside as a mail carrier and I come home to a 80degree house. It’s unacceptable this house is not as I was assured, up to standard living quality.

  

  Business Response

  Date: 08/20/2022

  Dear resident,

  We want to let you know that we are looking into the matters you raise in your feeback. Someone should be in touch soon.

  VineBrook Homes

  Customer Answer

  Date: 08/22/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
    The company has Shawn me that they are not prompt in handling serous matters when it comes to ensuring residents concerns and needs. 
  
  Sincerely,
  
  
  
  ****** *******

  

  Business Response

  Date: 09/07/2022

  Dear resident,

  Upon reviewing your feedback we were able to verify your AC is working and a new unit was just
  installed on 8/28/22. We are happy you are more comfortable in your home.

  -VineBrook Homes

• Initial Complaint

  Date:08/02/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Constantly receiving debt notices after the company has acknowledged cease and desist notice

  

  Business Response

  Date: 08/22/2022

  Dear Resident, 

   

  Thank you for your feedback, we advise you to contact the company listed on the notice. 

   

  VineBrook Homes

  Customer Answer

  Date: 08/22/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
    Business is still in violation of 15 usc 1692 and sending “reminders” after acknowledging cease and desist.
  
  Sincerely,
  
  
  
  ****** ********

  

  Business Response

  Date: 09/07/2022

  Dear resident,

  A member of VineBrook Homes is currently reviewing your feedback and further communication is forthcoming.

  VineBrook Homes

• Initial Complaint

  Date:07/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother rents a property from Vinebrook Homes. She is elderly and being discriminated against.
  Delayed maintenance, illegal billing practices, unsafe maintenance protocols and horrible communication.

  

  Business Response

  Date: 08/10/2022

  VineBrook cannot substantiate these broad, generic claims without specific examples therein. What we can confirm is that we see that your mother placed a service request for her oven on July 28th. A VineBrook technician came out to the home and determined that it is in need of a heating element, which is on order. Once it is received, we will have a technician repair the oven. We were unaware of any prior issues outside of the oven.

  -VineBrook Homes

• Initial Complaint

  Date:07/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello I closed on my home in April.My last month as a tenant was May. VineBrook purchase the home from ****** so I had no choice but to be a tenant. 900 of my deposit was kept. I ask for proof from their reason and never received any. I was charged for trash which I provided the court documentation and the letter my neighbor received because they were accountable for it. I spoke with a lady name ****** and she stated she will work on it. I provided work orders and pictures of the home while under ****** like she asked. She emailed and said she was on Vacation and will complete when she is back. It’s almost August and no response. I’ve called and sent numerous emails. I feel I’m being avoided. I never paid late I don’t owe them anything. I completed my lease like I was advised. I need answers about my money. Please please help me.

  

  Business Response

  Date: 07/29/2022

  Dear resident,

  We understand since reviewing your feedback that you were able to connect with your VineBrook property manager. We are happy to learn that you have a resolution has been reached and that you are receiving a $900 refund. You were able to provide back up showing condition at move in, along with documentation that the neighbor was fined for trash that was left by your house. An email notification was sent the week of July 25th to update you and you replied in acknowledgement. We are happy the matter was resolved.

  VineBrook Homes

  Customer Answer

  Date: 07/29/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******** ******

  Customer Answer

  Date: 08/22/2022

  Duplicate Complaint Reopen

  Consumer’s Original Complaint:
  Hello my name is ******** ******. This is the first complaint # ********. VineBrook agreed to send me the remaining 900.00 of my deposit. I received an email July 21 that it will be sent soon. I followed up maybe a week in half closer to two weeks, and the reply was it had not been mailed but I will have soon. Another email was sent to check the status and no reply has of yet. I will attach the email thread. Please Please help me get an update on the status of the refund. I feel like they are still giving me the run around. August 21 is approaching. Thanks

  Consumer’s Desired Resolution:
  Refund

  

  Business Response

  Date: 09/07/2022

  Dear former resident,

  We apologize for the delay. Upon researching your feedback we see that a check was cut on August 21st and was cashed on August 31st. We are glad this matter is resolved.

  VineBrook Homes

• Initial Complaint

  Date:07/25/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented from this company for a little bit my name is ***** ***** I have four children we receive disability there was issues going on with the house as well they put me and my children out on June 30 me and my children has been without a home since then we have spend money on places to lay our heads we have took loans to make sure we ate and had clean clothes paid for different apps and was denied due to the eviction we have lost a lot of our household items paying for storage unit until we get another home also rented uhaul pawn my important items tv tables computer and more just to get by and to come to find out I never was really evicted and I need help behind this because it’s not fair I mean hotel charges extend stay and all and also had to sleep in my truck with my children and fill this is unfair to us to go to this and then get a email stating that we don’t owe and more this is sad what do I do

  

  Business Response

  Date: 09/07/2022

  Dear former resident,

  Upon reviewing your feedback we see that your account has a delinquent amount of $16,000 and a rent payment had not been made since June 1, 2021. It appears at one time you were seeking rental
  assistance, but no RA case was created by the agency.  Upon final
  inspection of the home, items were left in the home requiring trash removal,
  and roaches and insects were also infesting the home.  You were allowed to stay in the home longer than typical due to delayed court proceedings.  You failed to pay rent on time, and
  take care of the home, An eviction was validated at the time. We wish you well.

  VineBrook Homes

   

  Customer Answer

  Date: 09/07/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: They also was paid more then what they claim I owe three the Safhr program due to the change of my income 
  
  
  
  Sincerely,
  
  
  
  ***** *****

  

  Business Response

  Date: 10/19/2022

  Dear former resident,

  Upon review of your feedback, we see that you did apply with SAFHR in February 2022 however, on
  April 6th we received below:
  
  [State
  Assistance for Housing Relief]
  Dear Vinebrook Homes,
  
  ***** ***** has withdrawn their request to
  recommend them for the following program, SAFHR Renter Application Portal.
  There is no further action on your part.
  
  Thank you,
  Missouri SAFHR Application
  
  

  Customer Answer

  Date: 11/16/2022

  I disagree because they lied like I was behind 16000 in rent how possible when I had a online account that was automatically pull money from the account which my bank pulled up for me which was first commuity before they took over this property I was renting from the company ultimately realty which never was late same thing had a online portal that was pulling rent the only thing I was late on is my utilities niether time I lived in this house and a sewer bill threw niether company with unlimited reality I paid 1200 and with this company vinebrook home I was paying 1145 so I and confused so when they first took over they was already putting eviction letters on the door never knew nothing about this company until the government put this money out here to help with rent so one month I was trying to pay my rent to the first company I was told that my deposit was transferred over to vinebrook home which I called due to the stove glass needed to be fix the whole in my bedroom needed to be fix and the house had caught on fire threw electric problem in the front which cause the power in living room was out and the kitchen so I had to run a extension cord from the outside to keep power on lost so much food and my furniture was Burn and I had to pay for a new set then ran into another issues water leak under the house which had to pay the water bill by getting help with community action agencies so after trying to get help with all this I started getting more eviction letter then they are very unprofessional because they never induced there selves to see where and who my money was going I was nofied to send money in a money order to this company which I was confused again so when me and my kids get up to go out the store they had these lock boxes already on there and switch the lock and I contacted the company this happen right out the fact that I sent the money the house always was confessed with bugs and raccoons i was rushed in this house I moved here from Arkansas and at that time I needed a place to where my children can be able to get enrolled in school niether time I was serve by a shierff or police to move from this home I lived there for Five years they started lying on my niebors like they was making reports and my niebors told me if I neede anything in writing they would vouche for me I have always kept the niebors alarm and after this mess starting happening I presented to all my niebors because they was being lied on so then I get a letter from this fake lawyer of there name Paul kripsin who lied like he was with legal aid the whole time he was paid to work for them I mean I live in Florissant there is no way ******* should have been making me take my kids basketball glove down and remove the patio sat down anything it should have been Florissant because I went to address it with the mayor and housings department so the lies they are telling I don’t care how much money a person is making or bringing to the table does not give them any right to take advantage of the disability people I have had police ask me why was me and my kids remove from this house and check every where shierff office and all there never was a real eviction letter serve to me only what vinebrook was putting on the door and before they hire the procuring attorney to lie for them because the only commutation I was getting with this dude was a bunch of lies and with all the money I have spent out here to try and survive and storage cost and loans I want justice behind and I want a fair trial not a trail that they people to cover they track I did my whole research on this company and I am really wonder why are they still here because they fraud and scammers and slumps and just to to let u know I am docoment everything I say and my lawyer is sitting here as I right I was justice for pain suffering so I have my email photo and rent recipient as well because I will not be treated like this and they wanted us out so bad and the house still look bad 

  

  Business Response

  Date: 11/22/2022

  Dear former resident,

  As you know we
  went to court regarding the balance you are questioning. The judge heard the evidence and agreed
  that the balance was owed. We did a consent judgement allowing you time to come up with RA funds. As for your comment about being set out – you were not, rather you told the attorney that you had vacated. We wish you the very best.

  -VineBrook Homes

  Customer Answer

  Date: 11/22/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ***** *****

• Initial Complaint

  Date:07/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Issues and problems at *** ***** ****** *********** ** ***** listed below:
  1. The electrical not working on one side of the house, which includes (one side of the house) see below:
  a. Bathroom including light switch and outlets
  b. Hallway includes light switches, fixtures removed and live wires hanging out the hold in the ceiling. This switch operates the light fixture and exhaust fan
  c. Living room includes light switches for inside and outside of home. Outlets 2 not work these outlets were working until the hired electrician decide to remove from three switches to two has not worked since.
  Also, the ceiling fan in the living room removed and most of the wires has been removed, now only a hole in the ceiling remain
  d. Third bedroom outlets do not work.
  e. Kitchen outlet do not work.
  f. Bathroom doorstopper push through the bottom of the door.
  g. Tile in the kitchen breaking apart
  h. Tress branch hanging on the power line in the back yard.
  These are some of the problems that have not been resolve and its is going on 2 months. Anytime there is a problem it take a long time for them to fix. They send out of unqualified worker to do jobs, not showing and not letting me know. I have emails, texts message showing my concerns and problems. I have called customer service, visited the location in Maryland Heights only to be disappointed.

  

  Business Response

  Date: 09/16/2022

  Dear resident,

  Upon review, we are happy to report that the needed electrical repairs are in process and moving forward in our system. We are currently working with a service provider to obtain needed estimates to begin the work and shortly thereafter schedule the repair at your convenience.

  ~VineBrook Homes

• Initial Complaint

  Date:07/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Been without Air for more than a month O have a 2 year old living here

  

  Business Response

  Date: 08/10/2022

  Dear resident,

  We apologize the for the delay in addressing your AC service call. As you're aware, the heat wave through the month of June created a significant volume of AC service requests internally. As a result of the heat wave, AC vendors were scheduling weeks in advance. It's our understanding a vendor was able to dispatch to the home and repair the AC unit. Please submit a new service request if you have additional needs.

  VineBrook Homes

• Initial Complaint

  Date:07/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a current renter of the Vinebrook Homes and I recently filed for a work order in reference to my Residential A/C Unit going out. The temperatures here in St. Louis, Mo has been 97-101 degrees (f). My issue was labled "URGENT" and inside the resident portal it states that all urgent matters will be addressed 1-3 days. It has been 6 days since the repair order was filed and still no one has arrived at the home to repair my Residential Home A/C Unit. I am very dissatisfied with the in human treatment.
  
  Its as if they don't care that paying tenants are living in unsafe excessive heat. I had to Pay a A/C Company to come and just tell me that the issue is a compressor.

  

  Business Response

  Date: 08/22/2022

  Dear resident,

  We understand your frustrations and do our best to address every service request in a timely manner. Often these issues require the outside assistance of techs where we are often at bay to their already busy schedules then there are difficulties in obtaining parts. We are happy to see that upon review your HVAC repair was completed on 8/18 and all is in working order as of now. We are happy you are now more comfortable in your home and appreciate your patience during this summer season.

  VineBrook Homes

  Customer Answer

  Date: 08/22/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I am requesting a refund or a credit to my account for the amount of 225.00 the HVAC tech that responded out agreed with the actions I took. I had to wait for three weeks before service was provided and I had to spend out of my pocket for Emergency Service provided. Can you please honor my request, not to mention that my basement was flooded and I took a complete lost during the floods that recently  occurred in the St. Louis Mo region where again I came out my pocket to have cleaned and lost alot of my personal clothing items and just a few electronics. I did not recieve any type of relief from Vinbrook with this matter nor did the company reach out to check on tenants that was affected. 

   

   

  
  
  
  
  Sincerely,
  
  
  
  ****** ******

  

  Business Response

  Date: 10/26/2022

  Dear resident,

  Upon reviewing communications with you, we can confirm you did not report any flooding issue after the July 29th flooding event in STL to make
  any repairs. As is the case with any damages you mention, personal
  contents are covered by renters' insurance which is the responsibility of the resident to get and maintain. We also do not reimburse for repairs that you opt to make in lieu of our technicians, who also cannot make those financial decisions on behalf of VineBrook.

  VineBrook Homes