Reviews
This profile includes reviews for Vinebrook Homes Ohio, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 196 Customer Reviews
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Review fromTiana B
Date: 07/07/2025
1 starTiana B
Date: 07/07/2025
VINEBROOK HOMES LLC ALL OFER THE COUNTRY is a Terrible, Horrible, SCAM. They Bad Business they are Not attentive, they are Out of Sight, Out of Mind, to mention not effective. I don't know how they received a A+. They must be rating themselves. They have a a countless amount of lawsuits against them for literally the same reason I want to sever ties with them. They have a hate group on Facebook with a numerous amount of claims about their shady business. Their business practices should be investigated and they shouldn't be allowed to do business without some kinds of changes made. The maintenance men don't know how to fix ANYTHING, they send them out to put a band aid on situations until you make another request. I had mold, they sent a maintenance man to cut a piece of wood to fit inside of my vanity to COVER UP the mold! SHUT THEM DOWN!!!!!!!!!!
Vinebrook Homes Ohio, LLC
Date: 07/08/2025
Hi Tiana,
We take all feedback seriously and are committed to addressing concerns raised by our residents. We understand your frustration and sincerely regret any experience that did not meet your expectations.
While we recognize that some situations may require multiple visits to resolve fully, our goal is always to provide timely and effective service. If there were issues with the work performed, we apologize and are happy to follow up to ensure appropriate next steps are taken.
Regarding your concerns about organic growth, we want to clarify that our teams are trained to respond in accordance with property standards and health guidelines. If further remediation is needed, we encourage you to contact our Customer Service team or submit a follow-up through your Resident Portal so we can escalate the matter appropriately.
Please know we are committed to improving and welcome the opportunity to make things right. If you have an open service request, we will continue to monitor its progress and provide updates through the communication channels you’ve used.
Sincerely,
VineBrook HomesReview fromStacie W
Date: 07/03/2025
1 starStacie W
Date: 07/03/2025
If I could give a lower review I would. I am currently a tenent along with my family. We move in last year in June and in fall we figured out the our back sliding door leaks in water and fill my air vent. 5 service tickets have been put in for this issue. 5! They have closed them out saying resolved or “internal close”. I was told we would be getting a new sliding back door.. Nothing has been resolved. My family and myself now have breathing issues because of the mold growing in the vents. I called last week and they said I get a call back from a manager in 3 to 5 days and still nothing. This definitely falls under the fault of the landlord. We are not happy and will not be renewing after this lease term is up.Vinebrook Homes Ohio, LLC
Date: 07/08/2025
We sincerely apologize for the frustration and health concerns your household has experienced. Your feedback is deeply concerning, and we understand how repeated delays and unresolved issues can significantly impact your trust in us as a housing provider.
Please know that this matter has been escalated to our supervisor and leadership teams for further investigation and follow-up. We take concerns related to organic growth very seriously, and your service history is now under internal review to ensure the proper next steps are taken promptly.
While we regret that your experience has led you to consider not renewing, we remain committed to doing what we can to address this matter. A member of our leadership team will be reaching out directly. In the meantime, we encourage you to continue monitoring your resident portal and phone for updates, and feel free to contact our customer service team if any additional concerns arise.
We appreciate your patience and the opportunity to work toward a resolution.
Review fromOlivia Y
Date: 07/01/2025
1 starOlivia Y
Date: 07/01/2025
DO NOT IGNORE THE BAD REVIEWS.
The photos provided on my google review show how the unit was rented to me...I was told I would lose my deposit if I did not like the second place I looked at so I stayed in this horror. How could I risk the next place being worse?!
I have since complained of mold and fire hazards, TOILET WATER LEAKING FROM CEILING ... and after several phone calls and waiting in the office for over half an hour...instead of providing me with a livable unit..that is up to code...their best solution is we part ways and I rent from another company.
What??? Your companies commitment to negligence is greater than your commitment to provide me a home I love as plastered in your office? Truly unbelievable experience. My next course of action is to involve the City Code Official and The Chief of the Department of Fire to inspect this place. NO ONE SHOULD BE SUBJECT TO LIVE IN THIS CONDITION. I encourage everyone dealing with this negligence to do the same as this company cannot be stopped if we don't hold them accountable.
https://library.municode.com/oh/huber_heights/codes/code_of_ordinances
Vinebrook homes is a scam and should be avoided at all cost.Vinebrook Homes Ohio, LLC
Date: 07/07/2025
Hi Olivia
Thank you for your feedback. We're genuinely sorry to hear about your experience and understand the seriousness of the concerns you've raised. This is not the standard we strive to uphold, and we regret any distress this situation has caused.
Our goal is always to provide residents with habitable homes and responsive service. We take all reports—including those regarding leaks, organic growth, or potential code-related issues—very seriously. Please don't hesitate to contact our Customer Service team for further assistance. We will review your concerns in detail and work toward a resolution.
Sincerely,
The VineBrook Homes TeamReview fromTia W
Date: 06/25/2025
1 starTia W
Date: 06/25/2025
Please do not use Vinebrook. This house has been a disaster.
I wont even go into the history, just the present issue. As a current tenant, I am stuck in a “hotbox” home. I live in Alabama which consistently have temperatures over 100 degrees. The home I’m renting from them is not properly insulated therefore as the sun beams down it’s overpowering my ac unit and my home is essentially hot ALL DAY LONG. It really doesn’t matter what I have it set to, by lunch time it will be 10 degrees hotter than its set for and it climbs until the sun goes down. Vinebrook sent an AC repair man who said for a fact that it’s the insulation. I talk to a supervisor who tells me to put in a ticket. A few hours later I get a call back from this supervisor telling me they will not fix the insulation or provide any units to help. I am on my own. As long as it’s lower than the temperature outside it’s out of their hands.
On a day where it was 108 outside my home was 88 degrees before I stopped looking at the thermostat and I work from home so I am here all day sweating myself out.
The audacity of this is insane, I will NEVER rent from these people again. To have a completely unsafe home is a violation of the lease they had me sign. If there is any health issues brought on by this to me or my child I will sue. In their lease it states: Maintenance by Landlord: Landlord agrees to comply with all Applicable Laws, including all applicable building,
housing, health and safety codes. Landlord agrees to make reasonably necessary repairs to put and keep the Property in a fit and habitable condition and, applicable only to multi-family dwellings where Landlord is responsible for common areas, keep all common areas of the Property in a safe and sanitary condition. Yet they want me to stay in a very UNSAFE condition.
DO NOT RENT FROM VINEBROOK!Vinebrook Homes Ohio, LLC
Date: 07/07/2025
Hi Tia,
Thank you for sharing your concerns. We understand how challenging extreme heat can be and apologize for the discomfort you've experienced. While the A/C unit was found to be functioning properly, we recognize that insulation may be contributing to the indoor temperature issues.
A vendor has since been assigned to assess and add insulation to help improve the overall cooling performance of the home. We are committed to making necessary improvements to support a habitable living environment and appreciate your patience as we work through this process.
If you have any additional questions or updates, please reach out to our Customer Service team.
Sincerely,
VineBrook HomesReview fromManesa R
Date: 06/24/2025
1 starManesa R
Date: 06/24/2025
Nothing is serious with this company. I've been without air for 4 days. I'm strugging to breathe every night. I can't request appointment days for less serious issues. They raised the rent but can't fix anything. My gutters are falling, the porches are falling apart the basement leaks the furnace leaks. And i had to scrub this place clean before moving in and it still smells like animals and feces. I don't have any animals. It took multiple people coming out to fix the toilet. I request a cover for the dryer vent outside and never got it. I requested the bay window be fixed as it is leaning which means three wood is rotted around it. They put silicone on that window. The window in the screen door is the wrong size so its not secure. And they are way too comfortable coming into my home when I am not here. No one should be locked into a legal agreement with a company that does not care for their propertyVinebrook Homes Ohio, LLC
Date: 06/24/2025
Dear Manesa,
Thank you for bringing your concerns to our attention. We’re genuinely sorry to hear about the difficulties you’ve experienced and the frustration this has caused. Your comfort and peace of mind in your home matter to us, and we want to do all we can to address these issues.
We understand how distressing it must be to be without air. While systems unfortunately fail at the most inconvenient times, we want to assure you that urgent HVAC concerns are treated as top priority and your request has been assigned to a technician. Furthermore, we encourage you to continue submitting service requests through your resident portal, which allows us to track and prioritize your needs efficiently.
Regarding the maintenance concerns you mentioned—please note that gutter cleaning and some exterior upkeep items may fall under resident responsibility, as outlined in your lease agreement. However, we are more than willing to assist you with clarifying which items we can help with and provide direction on next steps for anything unresolved.
We never want any resident to feel uncomfortable or unheard. Our goal is to improve your experience and address concerns in a respectful and timely manner. If there are still outstanding issues not reflected in our system, we invite you to submit new requests through the portal or contact our customer service team for further support at ********************************** or call ************.
Thank you for your patience, and we hope to restore your confidence in our service.
Sincerely,
VineBrook HomesReview fromWinzetta H
Date: 06/02/2025
1 starWinzetta H
Date: 06/02/2025
For 5 years, 6 months I lived at **** ********* *** ******** **. The neighborhood was great. When we moved in the house was so dirty that Stephen, the move-in inspector, refused to inspect it and we were given a $250 credit to clean it. At the time of initial move-in, the house was managed by Prager. Vinebrook took over in 2022. Without a phone call or an inspection, Vinebrook raised our rent $200. We stayed because the area was great and it was within walking distance from my daughter's job.
There were major plumbing issues with the house. The roof leaked, the garage flooded and my BR was flooded twice. The kitchen floor had to be dug up to clear tree roots that punctured the pipes. Their "techs" who were actually handymen would show up without notice. Nate, the maintenance supervisor, who told me to call him anytime, would not answer calls or texts. The techs, who were not certified mostly did not do a good job. Then the snakes came. They started out small and began to get larger. That was the last straw. We moved out April, 2025. Vinebrook made up damages and unfounded charges to not return most of our deposit. Our rent was NEVER late. It was only after we threatened to take the repairs out of our rent did we get action.
The customer service was terrible. Noone could be reached in an emergency (and we had several) but the answering service who could only pass on our problem. Repairs were inadequate and some had to be done more than once. Vinebrook drastically raises your rent without improving the property. Now this property is up for sale and I am wondering if I should advise the listing agent of the existing major problems in this house that are not obvious to the naked eye?
If you are looking for an ethical property management company, avoid Vinebrook. If you are looking for a company that takes your repair requests seriously, avoid Vinebrook. Actually, unless you love paying your money and being mistreated, steer clear of Vinebrook.Vinebrook Homes Ohio, LLC
Date: 06/03/2025
Thank you for your feedback. We're sorry to hear about your concerns during your stay at **** ********* ***
While the property was managed by a different company at the time of your move-in, VineBrook assumed management in 2022.
Regarding the rent increase, all adjustments were made in accordance with Georgia landlord-tenant laws, which require written notice in advance. Phone calls are not a legal requirement for rent changes, but we strive to maintain open communication through email and provide sufficient time for residents to prepare.
Corrective maintenance is a normal part of homeownership. Systems can fail or reach the end of their life expectancy, and while we work to respond promptly, some repairs may take time or require multiple visits. We apologize if the resolution process did not meet your expectations.
Emergency calls are routed through our 24/7 answering service, and pest or wildlife issues are addressed upon notification. We regret any delays or dissatisfaction with service quality.
Move-out charges were assessed based on a final inspection and in compliance with Georgia’s security deposit laws. If you believe there was an error, we’re happy to review supporting documentation, please reach out to the Atlanta Property Management Team at ************ or email them at **********************************.
We appreciate your note about the neighborhood and your timely payment history. Your feedback helps us grow and improve, and we sincerely wish you well in your future housing endeavors.
Review fromSally S
Date: 05/17/2025
1 starSally S
Date: 05/17/2025
I use to rent from them 3 years ago. I feel so bad for the current tenants. I am grateful to have have purchased a beautiful home in a safe community. This company was and still is a slump lord. You all only hope is to get out, get your money right, and buy your own home. Vinebrooks keep the poor, poor.Vinebrook Homes Ohio, LLC
Date: 05/19/2025
Hi Sally,
Thank you for sharing your experience. We’re sorry to hear that your time with us left you feeling this way. At VineBrook Homes, we are continuously working to improve the quality of our homes, resident experience, and customer service. While we recognize that we may not have met your expectations in the past, we are committed to making meaningful progress and addressing areas of concern.
We genuinely wish you continued success in homeownership and appreciate your perspective. If there’s anything specific you believe we can learn from your experience, we’re open to feedback and can be reached at **********************************.
Sincerely,
VineBrook HomesReview fromKyra C
Date: 05/07/2025
1 starKyra C
Date: 05/07/2025
I don’t personally rent from them but they own 8 out of the 12 homes in my cul-de-sac. They are ALL falling apart. Gutters falling off the houses, writing or graffiti on the brick, grass over a foot tall, deteriorating roofs and chimneys. You name it! This is in Westerville which is a very nice area and this company is decreasing the value of the surrounding homes. We spoke to a neighbor who is a Vinebrook tenant & they say they have maintenance requests that haven’t been reviewed for months!Vinebrook Homes Ohio, LLC
Date: 05/09/2025
Thank you for bringing this to our attention. We take pride in maintaining our homes and being good neighbors in every community we serve. What you’ve described does not reflect the standards we aim to uphold.
If you're willing, we invite you to email ********************************** with the property addresses of concern so we can review and address the issues promptly. Your feedback helps us ensure that all homes—occupied or vacant—receive the attention they need.
We appreciate you speaking up and will ensure your concerns are shared with the appropriate team for further action.
Sincerely,
VineBrook Homes
Review fromAlyssa M
Date: 05/03/2025
1 starAlyssa M
Date: 05/03/2025
this company is a slumlord. there’s so many families getting screwed over by them. currently pursuing legal action to get every cent back. we haven’t even moved in! got keys and half rhe fragrance plug ins they used to disguise the smoke smell is gone… my children and i all had asthma attacks within hours. this company needs to rot, just like their houses are!!Vinebrook Homes Ohio, LLC
Date: 05/06/2025
We’re sorry to hear about your experience and take these concerns seriously.
The well-being of our residents is a top priority.
We encourage you to contact your local property manager directly to discuss available leasing options and next steps. Our team is committed to resolving issues quickly and appropriately.
For further assistance, please reach out to our Customer Service team at **************.
Sincerely,
VineBrook HomesReview fromIda V
Date: 03/31/2025
1 starIda V
Date: 03/31/2025
Me and my children are about to be homeless. I hit a rough patch. Vinebrook filed evictions on me. I paid in full and am still here. They decided to not renew my lease. So I can't rent from them, because of the filed evictions, no one will rent to me, and I can't stay. I never thought I'd be homeless. I work every day. Please read the lease. Don't let them get you.Vinebrook Homes Ohio, LLC
Date: 04/01/2025
We sincerely understand how difficult and stressful this situation must be for you and your family. We know that housing stability is essential, and we’re truly sorry to hear about the challenges you’re facing.
While we can’t discuss specific lease agreements in a public forum, we encourage you to reach out to our team directly, ************, to see if there are any additional resources they can offer.
Wishing you the best in this difficult time,
VineBrook Homes
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