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Business Profile

Real Estate Rentals

Vinebrook Homes Ohio, LLC

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Vinebrook Homes Ohio, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Vinebrook Homes Ohio, LLC has 21 locations, listed below.

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    Customer Complaints Summary

    • 390 total complaints in the last 3 years.
    • 109 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/15/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For 1 year rent was paid by ERAP LAST MONTH PAID WAS MAY 2022 screenshot provided for proof of payments. On May 15th got letter may rent wasn't received they claimed late fee was issue . My lease was up in April I asked for new lease but the person who does that quit working for vinebrook I was told threw text which I have saved so now I am getting charged 150 extra per month for month to month fee.so they took erap money for may and are still trying to charge me for may also. They are charging 150 extra for month to month because the person who does leases quit and my water was shut off for 4 days because they didn't pay sewage for months

      Business Response

      Date: 08/10/2022

      Dear resident,

      The late fees mentioned are valid and your Emergency Rental Assistance Program was paying them on your behalf. The outstanding balance was due to water bills that the program was not covering, and for which you failed to pay. As a result, you were place on a month-to-month status which incurred fees that were also not covered under the emergency program. We understand that now you have paid your outstanding water bill, and have water service in your home.

      VineBrook Homes

    • Initial Complaint

      Date:07/15/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our lease was taking over by Vinebrook homes about a year ago and nothing but problems with this company ever since. We had several maintenance issues and there were solve quickly. Until our central air unit went out on July 6. Submitted a maintenance request. Waiting until Friday to call and find out if someone was coming to fix it. The last couple of weeks is been in the 90’s so the house is very hot. All I kept getting was (well we are the call center and all we can do is put in a request for someone to come out to your home). We had to go out and purchase a window unit and fans just to stay on the house. I received a text stated to someone would be out to fix our A/c. As you know no one came. Looked up the request I submitted and saw the the repair is on hold. Never late with our rent payment this is so unprofessional. I think it weird that we don’t have a phone number to contact someone in St. Louis. I don’t want to email someone about a problem they never respond to email anyway. I just want my A/c fix so I can sleep comfortably. They sent someone on July 13th to (Fix) the a/c but he didn’t fix it. Contact the company again to let them no and they cancel my work order. I’m tried of this.

      Business Response

      Date: 07/28/2022

      Dear resident,

      We apologize that the initial repair on your AC unit did not resolve the issue. Another service request has been entered and another tech is going to be calling you to schedule another visit as soon as possible to resolve your AC issues. We appreciate your patience as they work diligently to schedule your repair.

      VineBrook Homes

    Vinebrook Homes Ohio, LLC is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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