Reviews
This profile includes reviews for Vinebrook Homes Ohio, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 196 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromViola M
Date: 03/12/2025
1 starViola M
Date: 03/12/2025
I am a current resident of vinebrook homes and I find that it is hard to get in touch with anyone there. Then when you get someone they talk down to you like you are dumb. For instance I have received a bill from the water company in the amount of 159.59 then I get a bill from there third party billing and it states 135.90. That is a 34.05 difference. So I place a call to only be told that there is a past due sewage charge of 647.05 that I have to pay. Excuse me, when I have paid each and every time the water bill is due. I was told that this happened all the time and there is nothing that can be done about this and no there is no one above that you can talk to to get this figured out. What in the hell is vinebrook doing. That is not my fault that there is a pass due sewage I paid all of my bills. They talk down to you and nothing is their fault. I am tired of this rental agency thinking that they can get away with this. I will be contacting a lawyer. I will not be paying that past due sewage. I paid my bills.
Vinebrook Homes Ohio, LLC
Date: 03/13/2025
Thank you for your feedback. We understand how important it is to have clarity on your billing, and we want to help address any concerns you have regarding the backdated sewer charges.
We encourage you to reach out to our customer service department at ************ and request a copy of your ledger and utility addendum for further clarification. Our team will be happy to review the details with you and ensure you have a clear understanding of the charges.
We appreciate you as a resident and are here to help.
Sincerely,
VineBrook Homes
Review fromBrooke P
Date: 03/06/2025
1 starBrooke P
Date: 03/06/2025
I applied for a rental last night around 8pm and paid the application fee of 80$ since there were 2 applicants. It states this takes up to 2 days to be processed. This morning i checked to see any updates on the application around 10am and it said denied. I have called many times to figure out why i was denied since nothing was on my credit reports saying any credit records were even pulled by any kind of rental company. When i call they give me a number and it goes to the same automated system or the customer service email that no one responds to. I was also told no co-signers were allowed and if it was bad credit they would just ask for a higher deposit, which would’ve been no issue if i was given the chance since that was the only reason i went ahead and applied. Seems like they just stole my money that couldve paid for another application to a company that actually wanted my business.Vinebrook Homes Ohio, LLC
Date: 03/10/2025
Thank you for reaching out regarding your application status. We understand how important this process is and want to ensure you receive the assistance you need.
For more information for your application status, we encourage you to send a direct email to ********************************** with your full name and application details. This will allow our team to investigate further and provide you with a clearer explanation.
We appreciate your patience and look forward to assisting you.
Review fromJake B
Date: 02/17/2025
1 starJake B
Date: 02/17/2025
This is one of the worst rental companies I have ever rented from been over a week and still no heat needs a new furnace they said today there's no timeline and it's 15° outside been dealing with this off and on all winterVinebrook Homes Ohio, LLC
Date: 02/19/2025
We sincerely apologize for the delay in resolving your heating issue, especially in these cold temperatures. We understand how frustrating and uncomfortable this has been, and we truly regret any inconvenience it has caused.
If your heating issue is still unresolved, please follow up with us so we can assist you with temporary heating solutions while you await the repair. If the issue has been resolved, we sincerely appreciate your patience as we worked through our processes to get it addressed.
Please don’t hesitate to reach out if you need further assistance, ************* Your comfort is important to us, and we’re here to help.
Review fromJohn D
Date: 02/17/2025
1 starJohn D
Date: 02/17/2025
My mother passed I contacted them and let them know my mother passed away and I was going to be late paying my rent because I was dealing with the loss of my mother but I would be making a payment asap and mind you that was the only payment I owed they told me sorry for your loss and sent me a notice to leave they really don't give a s*** about you as a tenantVinebrook Homes Ohio, LLC
Date: 02/19/2025
First and foremost, we want to extend our deepest condolences for the loss of your mother. We understand that this is an incredibly difficult time, and we are truly sorry for your loss.
We also want to acknowledge your frustration and assure you that our intention is never to add stress during such a challenging moment. Unfortunately, state laws require us to send notices for late rent payments in order to remain compliant with legal requirements. That said, we always encourage residents to reach out so we can explore any available options for support.
If there’s anything we can do to assist you further, please don’t hesitate to contact our customer service team at ************. We appreciate you taking the time to share your experience, and we are here to help however we can.
Review fromhidden f
Date: 02/13/2025
1 starhidden f
Date: 02/13/2025
they really just dont give a **** about the people who rent
patch jobs
rotten floors
only fix things that are considered "emergency"
my galvanized pipes in my house that can lead to sickness are not "emergency"Vinebrook Homes Ohio, LLC
Date: 02/14/2025
We sincerely regret to hear about your concerns and understand how frustrating maintenance issues can be. Our goal is to provide a well-maintained and comfortable living environment for all residents, and we take your feedback seriously.
If you are experiencing ongoing maintenance issues, we encourage you to reach out to our customer service team at ************ so we can further assist you and work toward a resolution. We appreciate the opportunity to address your concerns.
Review fromBriana M
Date: 01/21/2025
1 starBriana M
Date: 01/21/2025
They are horrible I’ve made reports about the mold in my home & the increase in my rent along with assistance with rent all with no resolution. And today I was told they were filing for eviction.Vinebrook Homes Ohio, LLC
Date: 01/23/2025
We are truly sorry to hear about the challenges you’ve been facing with your home and rent concerns. We understand how frustrating and stressful this situation must be, and we want you to know that we are here to help.
To ensure your concerns are addressed as quickly as possible, we encourage you to contact our main line at ************. Our team is ready to assist you with maintenance issues, rent inquiries, and any other support you may need.
Please know that we value you as a resident, and we are committed to working with you toward a resolution.
Sincerely,
VineBrook Homes
Review fromKenosha T
Date: 01/15/2025
5 starsJessica Tillman is the absolute best. She is so relatable, respectful, none judgmental landlord I could ask for. I could go on and on, just know she really cares about the person living in the property and has so much sympathy and empathy for kids.Review fromMe T
Date: 12/11/2024
1 starVineBrooks Omaha is not good at all. Been here almost 5 years and they barely want to help with maintenance issues. We moved in the week of Christmas five years ago and the water heater went out and it took them a week to fix it and I said earlier I’m in Omaha, and it was below freezing. Now it’s a new property manager and I’m over standing that they are discriminating on me and my roommate. They always want rent but can’t properly fix anything, and said they won’t because it cost to much and they're not willing to move us. This company has been a headache ever since we moved in.They are buying all the house a up also, taking us like we’re stupid. This is crazy. DONT EVER RENT FROM THEM. WE MORE TENANT LAWERYS. Sum Landlords are going to pay what they have done or doing to people at are just trying to surviveReview fromHermela T.
Date: 12/09/2024
1 starTERRIBLE TERRIBLE TERRIBLE! They charge late fees after you paid the rent. They don’t fix anything. I’ve been without a window for a week now and it’s winter time! The manager didn’t seem to care about the maintenance, only payment issues. I had to call Public works to even get someone to back me up.Review fromRaven L
Date: 11/13/2024
2 starsRaven L
Date: 11/13/2024
Hello my name is Raven ***** me and my brother are renting a home through Vinebrook I have a 5 year old son and 4 week old son we have been living here a year this month November I’ve had a few incident we’re in the back room which is a add on room always leaks from the seeking when it rains and water comes up through the floor in which I have carpet all through my home I make the complaint to Vinebrook someone came out a Caucasian older guy put some white stuff in the outside off the door but it never stopped.Now it has gotten worse November 6,2024 it rained really hard my brother woke up to his whole room flooded with water then it started going to different parts of the house the livingroom and by the kitchen I called them the said they will send someone someone came out the same man and he said they will have to wait til it stop raving to see what’s wrong so we went the whole weekend using my carpet cleaner that I bought myself to keep trying to suck up the water in the carpet I’ve spent so much money on cleaning supplies to keep down the smell so my newborn want inhale it So Monday came which was Memorial Day a guy from maintenance callled to tell me he’s going to send someone out So today someone came out again from ther department to tell me it’s nothing they can do they will have to send out a contracted because there’s a leaking going on under the floor so now I’m really frustrate because me and my kids and go longer living in this condition inhaling the smell and keeping soaking up water that’s never coming up this is terrible and very uncomfortable
I have so many pictures and videos I would like to upload but I can’t find outVinebrook Homes Ohio, LLC
Date: 11/18/2024
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and frustration this situation has caused, especially with young children in your home.
We recognize that previous efforts may not have fully resolved the issue, and we are committed to working with our contractors and maintenance team to address it permanently as quickly as possible.
Please share any additional details through your resident portal at resident.vinebrookhomes.com or via email to help us document and expedite the necessary repairs.
We appreciate your patience. Please reach out to us directly at ************ for additional updates and further assistance.
Sincerely,
VineBrook Homes
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.