Complaints

This profile includes complaints for T & R Properties, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  T & R Properties, Inc.

  3895 Stoneridge Ln Dublin, OH 43017-2152

  
• 

  T & R Properties, Inc.

  1000 Solomon Sq Delaware, OH 43015-7668

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last week I was without hot water for about 4 days starting Friday. I called the leasing office as well as the emergency maintenance line MANY times over the next few days and no one ever answered. The emergency maintenance line goes straight to voicemail and says the mailbox is full. Someone came Monday and turned the breaker off, then back on an hour later. We had hot water for about 5 days until it went cold again. And again, another 4 days without hot water. No answers when I call. And Im talking ***** attempts to call over the span of 3 days. Finally today I physically go to the office where they are in their office talking about how hot some guy is loudly and ordering food. After about ******************************************************************************************************* today. No one told me this on Friday. That was almost 7 hours ago and no hot water tank. No answers when I call checking for an update. Theres ZERO communication and zero care for residents. I have two small children who I cant bathe and need to boil their bottles in hot water to clean them. This is Bayside Apartments in Hilliard OH by the way.

  Business Response

  Date: 05/20/2025

  Good afternoon! I am told that ******** *******, our district manager, has been in contact with you and has addressed your work order. Thank you! 

• Initial Complaint

  Date:03/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a renter of the property located in **************. During that time we encountered bees in the home, a broken window that was never repaired which resulted in the inability to lock a window on the first floor which was a safety concern, mice in the apartment from the neighboring apartment due to holes that were never repaired and on the move in sheet, non working smoke detectors at move in, non working carbon monoxide detector, leaking gas stove and multiple other issues. They failed to respond to issues in a timely manner or at all and when I would Call the corporate office I would be told I would Receive a call back which never happened. I gave notice that I would be vacating the property because of safety and health concerns and provided the keys back after paying my rent on time the entirety of my lease. The mice f**** left me with permanent scarring on my legs from a rash that took me moving out to finally leave and multiple medical bills and a skin biopsy. They refuse to provide my deposit back and stated I would Receive it. Its been three months since I vacated And I still Do not have my money and multiple contacts to them go un responded to.

  Business Response

  Date: 03/19/2025

  Good afternoon *******

  I have attempted to reach out to you and left some voicemails, however I am responding on here to you as well. Our records indicate that you had lived with us for an initial 12 month lease and then renewed for an additional 12 months, and your lease was set to expire on May 31st 2025. We have work order records, which we timely completed pursuant to Ohio Law and have closed out as resolved. It is our understanding from our records that indicate that it was your desire to terminate your lease early due to you finding a home that you wished to purchase. Rather than completing a buy-out of your lease, you opted to vacate the property without proper notice. This is known as a ****** and you were thereafter charged accelerated rent pursuant to your signed lease agreement and ********. The collections and balance due are accurate based upon our documented move-out inspection photographs and lease, please let me know if you have any questions. Thank you

  ** ********

  ************ 

  Customer Answer

  Date: 03/21/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 23065402
  
  I am rejecting this response because: see attached emails notification was provided prior to move out within the terms of agreement. I didnt purchase a home and in no conversation was that stated. While I understand Work orders were closed on your end they were closed without actually being completed or handled if they were addressed the mice dropping wouldnt be apparent in the photos I took when I moved out. As stated in this email by your team, it was to be addressed by district management. They were aware and the district manager was aware of the ongoing issues and the health issues I had From these mice droppings. I had A singular conversation after I called ********** multiple times (that call was with the district manager) and was told I would Receive a call back (from her upper management)  under which it never occurred. Only now do you attempt to reach out after I filed complaints. Mind you all reach outs are during my working hours and I do Not have my phone while working. Multiple other residents also moved out of these apartments at the same time that I did For water issues, etc which were not resolved. Given that there have been multiple office staff during the time I lived There and multiple maintenance staff as well Im not shocked you cant keep records. There is a reason you cant keep staff either and have continual issues. 
  
  Regards,
  
  ******* ******

  Business Response

  Date: 03/24/2025

  Good evening,

  Your response references emails however there are no emails attached, if you could provide those I would be happy to review them. I have attempted to reach you numerous times and have left voicemails, my direct line is ************ and my email is *********************** If you can advise some times I will make myself available. For your reference, I have attached our most recent phone call from you which is a voicemail that references your desire to leave the apartment based upon your opportunity to purchase a townhome. Based upon your response it is our position that we have completed all work orders in a timely manner and that you subsequently decided to break your lease/skip with no notice. Thank you and we would request that this complaint be closed. 

  
  ** Sabatino 

  Customer Answer

  Date: 03/25/2025

  Attached the email from the office after a conversation Prior to Thanksgiving indicating that I would be vacating the property. Email not sent until after the holidays were over. The in office visit was because I had also called the office and received no response giving notice of leaving due to the mice, the window lock still being broken. 
  

  also numerous phone calls with Mandy district manager were had in the summer from the bees and again before I moved Out about the continuing issues I was Having and that nothing was being corrected or fixed unless I called Corporate to get it handled. Those calls stated they were recorded - you should have those pulled as well. 

  Customer Answer

  Date: 03/25/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 23065402
  
  I am rejecting this response because: 

  attached is the email this was sent after communication was left (voicemail) at the office and I received No response back so I physically went to the office and spoke with them prior to Thanksgiving. I did A follow up call and then received this email. Notification was provided that I would Be vacating. Calls to Mandy (district manager) were also recorded according to the recording voice on the call and I spoke with her numerous times in the summer and the fall and then again before moving out and then after I left The property as well. She should have all of those records of those calls as I told her about the window the bees the mice the hole in the wall the hole in the wall at the ********* the lack of batteries when I moved In the leaking gas etc and the numerous times the police were called to the neighbors and the midnight 2am drilling into walls and fighting from the neighbors as well. 
  

  I prefer All communication at this point to have record as proof of communication since all of my previous communications have all disappeared or been ignored until I file A complaint and all of sudden Im getting a response. 

  
  Regards,
  
  ******* ******

  Business Response

  Date: 03/27/2025

  Good morning, thanks for your response. Your response does not include the attachment that you reference. We take pride in our customer service and are sorry to hear that you were not satisfied with our resolutions however, it is our position that we have timely addressed your maintenance concerns and you still decided to vacate the apartment / break your lease with no notice. We would ask that the BBB close this complaint. Thank you

  
  ** Sabatino 

• Initial Complaint

  Date:03/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im trying to get my deposit back. I rent it from them from December 1, 2023 moved out November 30, 2024. They owe me a refund and they still have not yet paid me the refund Ikeep getting next week next week next week and theyre not giving me anything. Thats all they keep saying I tried to call their headquarters. Leave messages messages. No ones returning my calls. Im just trying to get my money back. Thats it. It is going on three months. It doesnt take three months for someone to geta refund back.

  Business Response

  Date: 03/06/2025

  Good afternoon and thank you for the call. As discussed, we do not own or manage the community that you are referring to and did not at the time your issue took place. I have referred you to some individuals at the current management company for you to speak to at Asset Living. Thank you and please kindly close this complaint as it was sent to us in error due to us not being responsible for this issue. 

  ** Sabatino 

  Customer Answer

  Date: 03/13/2025

  BBB called the consumer using an automated calling system.  The consumer replied with a text message  with the number 1 indicating that their complaint was resolved and could be closed - see below for details:

  **************

  Molubah, Sammetta 23013980

  T & R Properties, Inc.

  Mar 13, 2025 11:31 AM

  
  

• Initial Complaint

  Date:02/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We currently live in Crystal lake apts and have been having issues with our neighbors smoking weed and it is coming into our apt we have contacted the company many of times and nothing has been done this is affecting my families health as well as it can but me at risk for being fired from my job. It has been an ongoing issue for almost an entire year.

  Business Response

  Date: 03/07/2025

  Good morning and thank you for the information. We have been diligently responding on this matter and have been unable to obtain evidence of marijuana smoke or any other smoke in the apartment home that you have complained about via numerous visits to the apartment in question. We will continue to investigate if any further complaints arise, however we cannot take any further action without proof of illegal activity or activity that is violating our lease agreement. Thank you. 

  ** Sabatino 

  Customer Answer

  Date: 03/10/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 23004441
  
  I am rejecting this response because: 
  You are correct everyone the leasing office has come into my home they say they cannot smell the weed smell. With that being said I have other person who have visited my apt and made note of it. You cannot have people who smoke them selves come into an apt that smells like a dispensary and tell me that you cannot smell it. On top of that my sons has had multiple people at his school address me with him smelling like it from where it comes into our apt. His health and lungs have also decreased in the last year that it has happened. I am not the only one who has complained about it. Just fyi if I get fired from my job because of it you will be liable.
  Regards,
  
  ****** *******

• Initial Complaint

  Date:09/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After living in their ***** ****** ******* ******** ******* I bought a home and put in my 60 notice to vacate per my lease. We closed on our home within a couple weeks so we moved out early but paid lease and utilities for entire 60 days until end of lease.
  I then got a call from Manager ***** telling me that they had rented our unit and would like for me to turn my keys in early so painters could get in on Monday. She said that they would refund my rent for those 3 days and take utilities out of my name when I turned in keys. So I drove her the keys as requested and informed her that I was able to get all utilities out but water company said that ******** would have to call them directly. ***** said they would take care of it.
  I then get an email in late August from T&R Properties saying they not only kept my $149 deposit but I also owed them almost $40 additional. What?!?, I immediately emailed them back to dispute as well as property manager *****. Not only did they fail to give me refund for the days they had possession but they also billed me $70 for water bill for empty apartment! I’ve since asked several times to be provided with copy of water bill dated June 18-July 29 (when I turned in keys) if I’m expected to pay. However, to this date they haven’t provided me with anything. Nor have I been given a dime of my money back! How is this even legal since Ohio Law requires landlords to return deposit within 30 days? If utilities and other charges are being taken out of deposit then you are required to provide proof. I did everything right on my part and I’m very disappointed in this company’s business practices.

  Business Response

  Date: 10/04/2024

  Good afternoon! 
  We are sorry for the inconvenience. There was an incorrect charge reversal on your account. With the 3 day rent and associated charges proration, the actual water bill, you are due a refund from us. The total check that is being issued to you now is $158.53. I left you a voicemail as well, please call me at ###-###-#### with any questions. We are happy that you brought this to our attention and believe this should resolve the issue. Thank you!

  ** ********

• Initial Complaint

  Date:08/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Description:
  I want this removed off of my credit report. I paid a deposit.

  Business Response

  Date: 08/15/2024

  This complainant skipped their lease and vacated their apartment before their lease was up. We charged all fees according to our written lease agreement. There was significant damage in this apartment upon her leaving and abandoning the premises. 

  Her initial balance was $5,323.55 that was adjusted to $2,749.55 after a re-rental in her unit. The last payment we received was for 1,302.67 made on 9/26/2023. No other payments have been received.  Her deposit did not cover the dishwasher because she had other damage and fees charges applied to her ledger.

  I am attaching a picture of the damage and her ledger which highlights the charges and outstanding balance. We have followed proper procedure and policy per our lease and the law, and this complainant defaulted on their lease and left the apartment in a damaged condition. We are not waiving any of these charges and this account is currently with collections. Thank you! 

   

  Customer Answer

  Date: 08/18/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: 
  
  
  
  Regards,
  
  
  
  ******* ********

• Initial Complaint

  Date:08/08/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I walked to ******* ***** apartment rental on 07/30/2024 to look for apartment rental. I met ****** ********* at the leasing office.
  I was shown a unit style l was interested in, but was told that very unit is already taken by a future tenant.
  ****** advised there will be one coming up on 8/23/2024. I was concerned that date is not favorable since the closing of my house was on the 08/15/2024 and will be needing a place to stay prior to that. ****** advised she will speak to maintenance and see if the unit will be ready before 08/23/2024.
  On that same date 07/30/2024 ******* ***** Apartment sent me a link for rent application.
  I immediately went online and applied.
  On 8/6/2024 I received email from ****** requesting for additional documents to process my application, a passport/ssn card and six months bank statements.
  Their property manager emailed and explained why the documents was required ( see attached) upon my dismay. I sent the requested information.
  I received email confirmation on the 8/07/2024 that I have been approved.
  As of today 08/08/2024 In addition to the $50 application fee , I have been charge $250 extra known as holding fee.
  Unbeknown to me , apparently when filling out the paid application fee , you are also authorizing a $250 charge to hold the apartment. I am disputing this charge because I am not holding any apartment unit. I am yet to walk through the suppose apartment I am assigned to and neither have I signed any leasing contract. The suppose unit assigned to me was never advised or marketed on ******* lake website or any other source of apartment advertisements and there I was not holding if from another person from renting
  I reviewed several yelp reviews after this incident and many went through this and charge was issued back.
  I inquired about the charge and the agent said it’s not refundable because when I paid for the $50 application fee, I automatically authorized a charge for $250.
  I would like my $250 back to my card

  Customer Answer

  Date: 08/13/2024

  
  
  Please see the attached documentation to support my case. I never received pricing or any other call to go through paper work before the 250 charge.
  

  Business Response

  Date: 08/14/2024

  Good afternoon. Thank you for the phone call. To recap- our holding fee is nonrefundable upon approval of a rental application which you submitted. However, we understand that the unit you were approved for was not going to be ready in time for your desired move-in date. In this circumstance, we are going to accommodate a refund of your $250 holding fee. Thank you. 

  Customer Answer

  Date: 08/15/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint.
  
  
  
  Regards,
  
  
  
  **** ***********

• Initial Complaint

  Date:10/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother has lived here at a T&R Property for over 2 years now. Since she has moved in, they have had to continuously spray her apartment for roaches due to the apartment across from her having an infestation. To this day, TWO YEARS LATER, they are still spraying for roaches and she still sees them in her home. There have also been MULTIPLE repairs needed in her apartment. Her flooring is coming up, her cabinets are falling off the hinges, the dishwasher is broken, the windows do not open in one of her bedrooms. She has sent multiple emails and communications trying to get this resolved for MONTHS, the office has simply ignored her. I have reached out to the corporate team and they have also dismissed the ongoing issues that have been going on. The property looks absolutely DISGUSTING on the outside, there is no sort of property upkeep and none of the associates or corporate folks seem to care. Along with these other issues my mother has been facing, they recently had hired a man that was a registered sex offender with open cases from 02/2023. Please tell me how does this company care about their tenants? They don't even care about how the property looks or who is working in the office. They offered to fix the cabinets in my mother's apartment and they consider that as the issues being resolved. That is NOTHING close to this being resolved at all. I have requested on her behalf to be transferred to a somewhat nicer T&R property until her lease is up, but they said they are having issues retaining tenants so they are wanting her to stay in an apartment that has roaches and needs multiple repairs. Please consider looking elsewhere for your living needs if you come across T&R Properties in your search. They have been less than helpful and do not care about their tenants at all.

  Business Response

  Date: 10/30/2023

  Good morning! This complaint is inaccurate, I presume that this complaint (writing on behalf of another tenant?) is in regards to ****** *****: we have treated ****** *****'s home for cockroaches and our latest report form our third party contractor (EPM) has confirmed there is no live activity in her home. This is as of EPM's last visit on 10/23/2023. Additionally, we have never hired any registered sex offender according to our background checks. As a courtesy, we offered to replace ******'s cabinets but were told by ****** that she does not want cabinets. We do not have any outstanding issues or work orders with this home. Thank you! 

• Initial Complaint

  Date:10/24/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved out of Flats On Memorial Aug 31, 2023. We received a move-out statement that we are disputing. They marked that we only paid $150 for a security deposit when we paid $399. We got charged for blinds that they never came to fix (but yet the work order said completed), to which they later said they couldn't get ahold of us; so they canceled the work order and never came. Then they charged us for the blinds. They have both my and my husband's phone numbers and email addresses. We were never contacted regarding repairs. The blinds were not damaged, they simply malfunctioned and would no longer lift up. We hung two shelves and fixed the drywall in both areas, and were still charged for two drywall repairs. We asked before we hung the shelves and they said as long as we patched the drywall we would not be charged. Lastly, we were charged for two window sills that I would consider normal wear and tear, because we have a dog that likes to look out the window, and some paint chipped off (you can see the old paint below the chipped areas, which means it was already a patch job when we moved in, and not durable.) I also have questions regarding over $200 of utility charges, but we cannot get ahold of anyone since Sept 29th. The regional property manager looked and agreed that they made a mistake about how much security deposit we paid, and said she'd have it corrected and get back to us by that Friday (3.5 weeks ago). We believe that not only do we not owe any money, but we expect to get our security deposit back, minus the agreed upon carpet cleaning charge (they said it was cheaper to have their team do the carpets, so that's what we did). I would like to send my pictures to whoever is assigned to looking into this matter. I'd also like to note that both apartments we moved into were in unacceptable condition: a toilet broken, filled with feces (yes, noted at time of move-in) among many other things. Where's the accountability?

  Business Response

  Date: 10/25/2023

  Good afternoon!

  Regarding your security deposit, you were charged $399 deposit and paid this. However, you were also due a $250 holding fee which was not paid to begin with. The holding fee is then credited towards move-in. Although you did not pay the holding fee, you still received the credit thus the $149 line item for your deposit. We apologize for the confusion this may have caused. As it relates to your SODA charges, please see attached photographs of our move-out walk through inspection that led to the charges that were on your account. 

  Customer Answer

  Date: 11/09/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  ****** *******

• Initial Complaint

  Date:10/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have lived in this apartment for only two months and have had the AC broken 3-4x already. The property manager is excellent and the maintenance guy is fantastic and always comes to fix everything quickly. However, he is on an hourly wage so unless the maintenance is considered an emergency, he MUST clock out and call it a day, which I completely understand and agree with. If I’m having a continuous issue over and over again, and myself and two young children are left in heat overnight that, I’m sure the owners are not living in, then they really need to replace the ac unit rather than continuously put a band aid on it.

  Customer Answer

  Date: 10/24/2023

  '****** ****' via Dispute Resolution - Shared Inbox <[email protected]>
  Attachments
  Sun, Oct 22, 8:23 AM (2 days ago)
  to Better
  
  Good morning,
  
  I’ve attached the three work orders on file. There is a fourth occasion off the record, that a friend that is an HVAC technician, fixed as well one day after October 5th because it was broken after hours again.
  
  Thanks
  ******
  
  On Friday, October 6, 2023 at 10:07:37 AM EDT, Better Business Bureau <[email protected]> wrote:

  Business Response

  Date: 10/25/2023

  Good morning! We have fixed your Work Order and resolved all HVAC issues in your home. Thank you!