Complaints

This profile includes complaints for T & R Properties, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  T & R Properties, Inc.

  3895 Stoneridge Ln Dublin, OH 43017-2152

  
• 

  T & R Properties, Inc.

  1000 Solomon Sq Delaware, OH 43015-7668

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  good afternoon,
  I have lived in my complex for two years and i’ve dealt with a copious amount of things while living here. in my move in day, they forgot to turn my running water on, the kitchen ceiling was leaking from the bathtub upstairs once the water was on, and they had put drywall over my ventilation system for the dryer. I gave them the benefit of the doubt due to covid coming to an end and being short staffed.
  I quickly realized I should have just left the first day. my dishwasher didn’t work so they brought a replacement one that was too big, said it would “grind” itself into place so I had wood shavings everywhere. I opened my curtains one morning and my curtain rod fell out of the wall leaving two giant holes from how much moisture was sitting in the walls. my bedroom closet is connected to my the back of my bathroom and my closet floor was soaking wet one day so I looked around for myself and discovered mass amounts of black mold in my closet and bathroom. I have an infestation of ants and some sort of fly all seasons excluding winter.
  this apartment reeks of mildew. and any time I have complained nothing has been done about it. they came to fix my leaking ceiling but didn’t clean all the sitting water. the ceiling has a bubble in it that I poked last night and my finger went all the way threw. they cleaned the mildew and never came back to check on it. there’s no doubt in my mind that this apartment is built of rotted out wood. not only health issue but a safety issue as well.
  this apartment is not only not fit to live in, it just doesn’t even feel comfy because of all the issues with it. they’re also informing me I have to fix any issues in my apartment myself or I will not get back my deposit.
  I truly hope no one else has to go through what I have went threw the last two years and i’m just hoping this complex gets shut down and renovated from the ground up.

  Business Response

  Date: 10/04/2023

  Good afternoon! Maintenance was out to your unit today to resolve the issue. Maintenance will be out to finalize drywall patching tomorrow, but everything else is completed entirely. Thank you! 

  Customer Answer

  Date: 10/05/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 20689873
  
  
  
  I am rejecting this response because: there has been sitting water in my ceiling for two years, there is black mold in the bottom of my closet, my toilet has been running for two years and i’ve had 100$ water bills because no one would come fix it and 3 different maintenance men said something about fixing it. my ceiling was leaking the day I moved and was leaking again 2 days ago. there are so many problems with my apartment and it goes further than just what it looks like. I can’t imagine what other people deal with that don’t have the resources and knowledge to make a complaint. i’ve had an ant and fly infestation since i’ve lived here and I was told “it was my responsibility to take care of that.” if I didn’t live in a swamp with the amount of moisture in my apartment, I probably wouldn’t have the critter friends. these are all things I have complained/ called about. I was told maintenance would be here today at 12 to fix the hole in my ceiling that they left because they wanted to “air out” the dry wall from how wet it was. black mold is terrible for your health let alone to breathe it in every day. and sitting water causes black mold. I just feel the need to remind you what that means since you feel the problem is resolved. if you lived in this exact apartment you wouldn’t feel the same. 
  
  
  
  Regards,
  
  
  
  ****** *****

  Business Response

  Date: 10/31/2023

  Good afternoon and thank you for the call! As discussed prior, we are remedying your water bill as you brought up in your complaint. Regarding your new electric bill complaint, we are not the electric utility provider. Your bill is based on actual usage from your time with us, and we do not have control over your usage of your electric. That is between you and the electric provider. Additionally, there are no records of any complaints or work orders pertaining to high electric bills. As it relate to your move-out, we are sad to see you go! We will perform our move-out inspection as we do in the normal course of business to evaluate the condition of your home as you have left it, and items beyond normal wear and tear will be subject to charges/deductions from your security deposit. Thank you! 

  Customer Answer

  Date: 11/01/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 20689873
  
  
  
  I am rejecting this response because: 
  The water bill was a problem, but that is one of many that I faced in the two years living in country view west under T&R properties. Like I mentioned on the phone with you yesterday, if your plan is to fix the utilities, then you should fix them all, not just the cheapest one. With the phone calls being on a recorded line, like you state and my phone records will show the many times I complained about an issue I was having. It might be hard to keep track of the maintenance records because of your extremely high turn over rate. Might I add very unprofessional and under trained. They decided to bombard my apartment due to me reaching out to the BBB. Many of them stated that mine by-far was the most clean out of the ones they’ve seen. 

  You are already trying to say I owe you guys 500$ for a dog that belongs on a different lease and did not live with me. There is no reason I should be paying for it. Especially with the amount of torture you guys have and are putting me through. 

  You don't get to neglect major inconveniences and health threats and attempt to fix things when I speak up to the people who can fix the issue for me. Im very aware as to who I pay my monthly electric bill to, i’ve had them for multiple years and it’s never been this high. So yes, it does include you when I have snow mounds on my window seals due to the windows not fitting properly in the complex that you run. So, again, where did this not include you? 

  Lastly since we talked about phone recordings, I hope there’s a reason mine gets listened to so they can hear how you neglected solving any of my problems other than the water bill. 

  Thank you for showing your true colors and how you care about your community! 

  
  Regards,
  
  
  
  ****** *****

• Initial Complaint

  Date:09/12/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The nature of this complaint is that my apartment complex has yet to fix my AC for a week plus now. My AC went out 9/3 and I have yet received a clear answer on what specifically is wrong and when it will be fixed. The week of the 3rd was when the temperatures outside were VERY extreme and I live on the 3rd floor of the building unit so there was no “cooling” things ***n. Sundays the office is closed and it was a holiday weekend so it wasn’t going to be looked at till 9/5. Tuesday didn’t receive any kind of update or follow up. So Wednesday morning when they opened I spoke to ***** (one person the works in the office) and she said she will talk with the guy who checked my apartment (I never had to file a maintenance order so while I was on the phone with ***** she filed a maintenance order I don’t have the order number, I know I’m idiot for that one). She called me back and said that he ordered a piece and would have more information 9/7. So Thursday I called the office on my way to work and **** (another person who works in the office) said they ordered the piece and it should arrive in a couple days. Awesome! Well it didn’t get fixed. I went to check my apartment Friday and Saturday and nothing was done. So I had to wait till today 9/11 to talk with someone. I went in the office around noon **** said he would send someone. No one ever came. I saw 3 maintenance men fixing an apartment that the tenants just moved out of and my AC is still not fixed. I am paying $950+ for this apartment. I’m trying to be understandable and reasonable with them but I getting jerked all over the place and not a clear answer on anything. Please help! My recent request #273824

  Business Response

  Date: 09/20/2023

  Good afternoon! We have received your maintenance request and we have promptly fixed your A/C. 

  Customer Answer

  Date: 09/20/2023

  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  ******* ***

• Initial Complaint

  Date:08/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We attempted to rent an apartment from this Company. We were told that there would be a $50 admin fee per applicant ($150 total for us) and a $250 holding fee to hold the apartment. The apartment was not going to be available for move in until about 2 months later according to the company. We were told multiple times by the staff that the $250 holding fee would be credited to us at move in. We were informed about the rent, and some small community fees. However, Prior to paying the Application fees and Holding fee, we were NOT informed about an additional $250 "administration" fee that would be charged to us on move-in.
  
  We did not find out about this "administration" fee until after we paid the Application fees and the Holding Fee. The Application fee of $150 was paid first on July 18th. Once the Application was approved, We were automatically charged the $250 Holding fee on July 25th, Without opportunity to review the lease terms or the move-in costs.
  
  The Nature of this dispute is the "Administration" fee of $250 was a hidden fee that we were not notified about prior to filing an application. I feel that we were mislead to apply with the promise that we would be credited the $250 Holding fee to help with the first month's rent - like a "down payment" to hold the apartment. Instead, we find the Holding fee was credited to us, and then charged again under a different name.
  
  I attempted to communicate with the Office at the site where were to rent from about this situation, asking why the the Administration fee was for, and where we would have been informed of this fee before applying. They sent us screen shots of information that did not answer the questions - attached below. All email communication also attached.
  
  I find this practice to be an extremely deceptive process with the potential for it to be false advertisement. As a first step in Mediation, I am asking for the refund of our $250 holding fee and for the company to change this deceptive practice.

  Business Response

  Date: 08/24/2023

  Good afternoon! I am sorry to hear that you misunderstood our fees. We believe that we are very transparent with all fees associated with our business. Please see attached screenshots of steps that you went through during your application. You paid $50 for each applicant for $150 total. Because your applications were approved you were charged the $250 holding fee, per the application which you signed. Because you cancelled and did not move forward with your lease- you forfeited your $250 holding fee, also per the application. We would love to have you as a resident! We are able to transfer the $250 holding fee to any one of our T&R communities, where you would be approved, based on your application! 

  Customer Answer

  Date: 08/28/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 20489658
  
  
  
  I am rejecting this response because: The business has failed to answer the actual complaint: There is a $250 administration fee that is charged at move-in that was not disclosed before the application was submitted. The fee that the business has sent pictures about is the holding fee (can also be referred to as an earnest money deposit as it is in the photo thumbnail_image004.png). We we told about the Holding fee. We were told this holding fee/ earnest money deposit would be credited to us upon move-in. We were not informed about the Administration fee of $250 that would be charged to us upon move-in.
  
  It can also be seen in the message chain with ***** - a representative from the business- confirming that these are indeed two different fees. The Lease agreement breakdown (also shown only after application approval) also shows that these are clearly two different fees. T&R Properties continues to fail to show us where the $250 administration fee would have been notified before our application was submitted.

  Because T&R Properties cannot prove where the Administration fee was informed to us before the submission of our application, I believe that T&R Properties hid this additional Admin fee until after our application was submitted.
  
  
  
  Regards,
  
  
  
  ********** ******

• Initial Complaint

  Date:07/12/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My AC is not working since 2 months and keep going back to the office every other day to check when they’re going to fix it, every time they’ve excuse ready either maintenance or short of staff, my 6 year old son starts having health issues and I’m having heat strokes while living in this place because it is impossible to live without AC in this hot weather. they took a month to fix the garbage disposal at the kitchen sink when it was broken and had fruit flies all over the place. 

  I pay my rent on time but never get any maintenance help at all we’re getting sick day by day while living in this place without AC, as a us citizen we deserve a healthy life. 

  Business Response

  Date: 07/18/2023

  ******,

  Your AC unit has been repaired and the regional manager has reached out and confirmed that you are satisfied with the repair.  If you have any other questions, please feel free to reach out.

   

  Thank you,

  **** ******

  Customer Answer

  Date: 07/26/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  ****** ******

• Initial Complaint

  Date:07/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My roommate and I live in one of the properties 'managed' by T&R Properties. We have had a raccoon infestation for 12/18 months we've lived at ******* *****. T&R Properties do not answer or return any phone calls, they make promises about taking care of your situation and then don't. As tenants we've received absolutely terrible and negligent treatment.

  Business Response

  Date: 07/10/2023

  Ms. **********,

  It was good speaking with you last week.  As we discussed, we have set traps in the attic and around the grounds of the property.  We hope to have all raccoons captured this week.  Once they are, a construction crew will be on site to secure all potential entry points so that no raccoons will be able to enter.

  After these steps are complete, you and your roommate should no longer have any issues with raccoons.

  If you have any further questions, please feel free to reach out.  My number is ###-###-####,

  Thank you,

  **** ******

• Initial Complaint

  Date:06/26/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved to **** ******** ** ********* ** ** ****. I have lived there ever since. I always paid my monthly rent payment on time. There was one exception where as I was several days late due to hospitalization and rehabilitation.
  
  I have maintained the property with the upmost care. I was even congratulated by one of the management staff, stating that I kept a nice house inside and outside.
  
  The only complaint I ever received, i the early years, was because I was told that different outlets in my house were being "shorted out" because of my personnel refrigerator and freezer, in the garage, were pulling to much electrical currents. I then got permission from management to switch their refrigerator , in the house, with mine in the garage.
  
  New Management has changed throughout the years. A number of times I have had some issues with them. This mainly was about the "Extra charges" that kept showing upon my monthly rental statement.
  
  Lats year I was hospitalized in June 2022 until the end of sept 2022. Noone was living in my house during those times.
  
  The rental office wanted to charge me for a $1300/$1600 water bill they said I had incurred during this time I and my family disputed these charges. I then contacted the water co. about these charges. Only then did the management co decide I wasn't liable for these charges.
  
  Around the spring of last year 2022 I started to have trouble with my garage door not opening and closing correctly. At the present time it will still not open. I have reached out to the rental office a number a times even before I went in the hospital.
  
  The rental office did send several persons out to check the garage door, but it continued not to wokr right. Now it won't open up at all. I was told at one time that a "now garage door" was ordered. Never saw it nor heard anything else about it.
  
  Not having my garage door to work for almost a year. I have not been able to park my car in there. i have had to park my car at a relatives house as I didn't want to leave it in my driveway while I was in the hospital.
  
  I will be moving out of my house this year, July 31st 2023. i have already turned my notice of moving to the rental office.
  
  I have called the rental office a number of times because I need something done about my garage door so that my family can start to move some of my things out of it.
  
  I also contacted the management office because I feel that I deservesome sort of compensation for the time I did not have use of my garage. Again have not heard from them.
  
  I do hope your dept can help me in getting this issue resolved.

  Business Response

  Date: 06/28/2023

  Ms. ******,

  I hope you are doing well and out of the hospital...  I spoke with the property manager and she confirmed that a new garage door had been installed at your property on 6/21/2023.  Please let me know if you have any questions.

  Thank you,

  **** ***** 

  ###-###-####

• Initial Complaint

  Date:05/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Filed work order to fix AC on April 14, 2023. It is May 26, 2023. I still do not have my AC fixed. All I get are lame excuses like we can't do it in the rain. It hasn't rained every day since April or had an emergency. Again not everyday. Lack of planning and or just don't care. Now they tell me the only person who can fix it is on vacation. Again they have had the work order since April 14. It is will over 88 degrees. No more excuses. Just help me get it fixed. Also the home office refuses to return my calls or answer the phone.

  Business Response

  Date: 05/30/2023

  Ms. *****,

  Allow me to apologize for this inconvenience, it is our intent to always provide service in a timely manner.  Someone will be reaching out to you today to schedule a technician to come by make the repair.

  If you have any questions, please feel free to contact me at ###-###-####.

  **** ******

• Initial Complaint

  Date:05/04/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It really upset me to even come to this stage. We have lived in this property for about 7 years and compare to now things have just gotten worse from the time moved in. The services received from this property has been horrible. I have had several issues that I have tried contacting Corporate about many time since last year and never have they returned any of my calls. In fact when I call, once and the receptionist or office Admin picks up, she transfers my call (Gabe), and I will end up leaving a message. **** has never ever returned any of my calls. Oh and the Admin will never pick up a second call from me on the same day. It is like they are all working together. I will contact the Property Manager and what she normally tells me is "I don't know, I gave you their number and they will be the one you will have to contact". With all the problems we are experiencing at this property, I thought reaching out to corporate would have solved some issue but corporate is as unprofessional, unreliable, with very bad customer service just as management. This business does not value their tenants especially current tenants. For Tiffany Lakes, it's all about bringing the next victim in. Once you are in, you are not valued anymore, at least that's how they've made us feel all these years. And someone would ask, so why you're still there, well, we are still here because of space. With such space it only makes sense to go into my own home after here. And this T & R Properties knows this, that is why they treat their tenants the way they do. . Maybe it's just a certain group of tenants who knows. I have talked to other tenants who have expressed the same concerns.

  Business Response

  Date: 05/08/2023

  Ms. ******,

  We apologize for your inconvenience and thank you for your patience in this matter.  You spoke with **** late last week and all concerns have been addressed.  If you have other questions please feel free to reach to me.

   

  Thank you,

  **** *****

  ###-###-####

  Customer Answer

  Date: 05/12/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 20020571
  
  
  
  I am rejecting this response because: 

  yes I did talk to **** however I haven’t had and one come out here to take care of the discussed issues/concerns neither have I heard back from anyone. I was told they would get out here this past Wednesday. No one communicated anything new to me. 
  
  
  
  Regards,
  
  
  
  **** ******

  Business Response

  Date: 05/17/2023

  Ms. ******,

  All outstanding items have been addressed and **** is coming to inspect the work today.  If he finds any continued issues, he will address them immediately.

  Thank you,

  **** ******

• Initial Complaint

  Date:04/16/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were trying to rent an apartment with River Valley Apartments. We spoke with ***** the property manager and was told that the two bedroom that we wanted was not available so we had to take a three bedroom. ***** stated they had one coming available but not till the end of March. She sent us the application and we paid the application fee then we were sent a copy of the lease. We were told we only had 3days to sign the lease or lose the apartment. So we felt like we had no choice so we signed, but we hadn't seen the apartment, she scheduled an appointment time of 4:30pm on April 3 2023 for us to go through the apartment and get the keys. We were there at 4:30pm she gave us the keys and we went to the apartment (first time being able to walk through the apartment). Once we got in there we found that the rooms were way too small for any of our furniture to fit into and the entire apartment smelled of urine, we went directly back to the office to talk to Tammy. The office door was locked at 4:58pm, the office didn't close till 5:00pm, but her car was still parked in front of the building. Therefore, we left, I called her the next morning around 10:00am when the office opened to talk to Tammy. She answered and I told her we weren't going to be able to stay there due to the rooms were way too small. ***** said we were considered moved in when we got the keys. We never got moved in. She said we would have to stay for 3months then give notice to break the lease. Meanwhile we are having to pay for a place we cant stay at, when she could have had the keys back the next day and could have rented the apartment to someone else. I have sent a letter to the parent company T & R Properties, with no response. I would like to just give the keys to the empty apartment back and get reimbursed for all of the money we had to spend when we weren't even given a chance to see it before moving in.

  Business Response

  Date: 04/25/2023

  Ms. *******,

  Yesterday, you spoke with our Regional Manger, **** *******.  He presented you with the option of moving into one our near by sister properties, which would accommodate your room size concerns.  You responded by saying that you were going look at the property website and follow up with Mr. ******* on whether the new property would satisfy your needs.

  We wait to here your reply and if you have any further questions, please feel free to reach out me at ###-###-####.

  Thank you,

  **** ******

  Director, T&R Properties

  Customer Answer

  Date: 05/30/2023

  This is in regards to complaint # 19942378. I spoke with ******* A. from T & R Properties. He offered a two bedroom apartment at a sister complex, however after everything that has happened with this property rental I have decided to buy a home instead of dealing with renting. ******* said that was fine and said that I would pay till the apartment is rerented, however I have received a letter with a "final balance due" stating I need to pay $4,792.00 by June 13, 2023. I am not understanding since I was told that they typically rerent within 15 to 30 days why I'm paying June, July and August rent right now. If I had been told by the property manager the next day when I called about the urine smell and size of the apartment that I could just turn in the key we would not be in this situation. Apartments were renting quickly at that time and it would have been rerented if it didn't smell. Paying for May was understandable due to them not having it rerented yet, however it is available for rent, why should I pay for something that is sitting empty along with all the other apartments that are empty. The apartment we were going to rent is never going to rent unless they change the carpet as the whole place smells like urine. I have attempted to contact ******* in regards to the final balance due letter with no return calls. I am ok with paying May rent, however I don't believe I should be responsible for the additional monthly rents as they aren't getting rent from the other empty apartments.

  Business Response

  Date: 06/12/2023

  Ms. *******,

  Thank you for the conversion, we came to a resolution and *****, from the corporate office, will be reaching out to provide the final figure due and how to make that payment. 

  Let me know if you have any further questions,

  **** ******

  Customer Answer

  Date: 06/14/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  **** *******

• Initial Complaint

  Date:04/03/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dooley’s Orchard Apartments owes me more of my security deposit. They fabricated utility charges owed. Moved out of **** ********** **** ** on 2/17/23. Rent and water paid 2/1/23. Security deposit of $499 - received $310 end of March. Utility charges of $133.38 (water). Avg monthly water was $40-50 max and this was paid thru 2/1/23. Have called several times to explain. They are no longer answering when I call. They need to refund $100 more of security deposit.

  Business Response

  Date: 04/24/2023

  Dear Ms. **************
  Your water bill is charged in arrears, that is, in January,
  you would be paying for December’s water usage.  You were charged $48.90
  for your water usage from 12/27/22 to 1/17/2023.  This usage is billed in
  February.  You were then charged for water usage from 1/17/2023 to
  2/28/23, the date your lease terminated.  This amount was $84.48. 
  Added together, you total water bill from 12/27/23 to 2/28/23 (approx. 2.5
  months) was $133.38.  This amount is consistent with your assessment of an
  average water bill of $40 to $50.
  
  If you have any further questions, please feel free to reach
  to me at ###-###-####.
  
  Thank you,
  **** ******
  T&R Properties
  Director

  Business Response

  Date: 04/27/2023

  ******,

  I spoke with Ms. **************  We discussed and I explained the disputed utility charges and I will be sending her a historical list of charges for her to review.

  Thank you,

  **** ******

  Customer Answer

  Date: 06/05/2023

  ********* *********************
  **** *** ** **** ** ** *** ****
  ** *****************
  
  Regarding dispute ******** I am now satisfied with the actions the company took to resolve the security deposit in question.
  Thank you,
  ********* *************
  ************