Complaints

This profile includes complaints for T & R Properties, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  T & R Properties, Inc.

  3895 Stoneridge Ln Dublin, OH 43017-2152

  
• 

  T & R Properties, Inc.

  1000 Solomon Sq Delaware, OH 43015-7668

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get this issue fixed for four months now it’s was half done and now it’s smells and noodling and becoming a health hazard I have went to the leasing office several occasions and they mentioned that they would have someone come over to fix it and I’ve been waiting I’ve been a valued resident for 4 years my front door also have bullet holes and we ne we reviewed concern on that also my son could’ve been murdered from this shooting.
  
  Thank you, 

  Business Response

  Date: 10/18/2022

  Ms. ****,

  It is my understanding that our maintenance staff was in your apartment yesterday addressing your issues and they will be back today complete all remaining issues. 

  Thank you,

  Customer Answer

  Date: 10/19/2022

  To whom it may concern;
  
  The leasing office explained to me that a child under the age of 18 has to
  sit outside while maintenance is doing repairs only available day is
  Thursday. However I have a door with bullet holes in them still putting
  off repairs.
  
  Thank you,

  Customer Answer

  Date: 10/20/2022

  Hello I’ve been home all day and they were suppose to come out today and I
  > said it was okay for my son to go to the office if he was at home he has
  > certain days in school so that was handled no one has came yet. I was
  > promised today

  Business Response

  Date: 10/21/2022

  The property manager has been in communication with Ms. ****.  The Painting contractor is there now painting the ceiling and the maintenance crew is there as well finishing some items up.  Ms. **** has indicated to the manager that she is satisfied with the resolution.

• Initial Complaint

  Date:07/29/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rent changes month to month and does not match my leasing agreement. They are charging me for utilities that according to the lease they are responsible for. They will not answer my phone calls and the property manager claims that he cannot get ahold of them either.

  Business Response

  Date: 08/23/2022

  ******* *******, Regional Manager, has attempted multiple times to talk to Ms. *** ***** and none of his calls were answered or returned.

  I called Ms. *** ***** this morning and I left her a voice mail and subsequently sent her an email with her ledger and the lease agreement.

  I have attached a copy of Ms. *** *****'s lease and her account ledger.  The lease shows the rent amount at $1,200 and you can see on the ledger that the rent for July and August was $1,200.  The rent amount for June was less because she didn't live there for the whole month and we prorated her rent.  

  We believe these documents will clarify that there is not a discrepancy between the lease and the charges and the rent is not changing.

  We have communicated the resolution to Ms. *** *****.

  Customer Answer

  Date: 09/29/2022

  Apartment complex is attempting to charge me again for paying for a utility they are responsible for according to the leasing agreement. They told me they fixed this issue in the last BBB claim I filed about this. I was told moving forward that this would not be an issue moving forward and they verified via a voicemail I have saved that they are the ones responsible for water and sewage according g to my leasing agreement. I have provided proof of them once again attempting to charge me for this utility in this next months rent, due in two days.

  Business Response

  Date: 09/29/2022

  Per our previous email communication to Amanda, we indicated that the charge would post but we would also issue a credit against the charge.  The charge was posted for 10/01/2022 and the credit was issued today to offset the charge.  She must have looked at the balance before the credit was issued.  In the future, we will make sure the charge and the credit are issued on the same day. 

• Initial Complaint

  Date:07/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Numerous issues since moving into townhouse on 05/16/2022 operated by the company. Issues ranging from kitchen leaks, water-damaged ceilings, dirty appl***ces, non-working appl***ces, stained bathtubs, stained carpets, damaged walls, etc.
  
  Began having leakage from the second-floor roof on 06/08, prompting several maintenance visits. At this time, tenants requested some form of rent refund, which the regional manager denied. During the initial phone call with the regional manager, there was mention of the phone call being recorded. Tenants have made several attempts to obtain a copy of said recording, but requests have been denied.
  
  Several more leak issues between 06/08 and 07/02 were noted. On 07/02, tenants came home to find a significant leak seeping through the office ceiling and wetting the carpet and personal belongings of the tenants below. The regional manager contacted again to discuss issues/refunds related to further issues. No reply. Second attempt to contact the regional manager was on 07/11. Response stating that there is a new manager and tenants ought to be hearing back soon. No email correspondence as of now.

  Business Response

  Date: 07/26/2022

  The Regional Manager has been in contact with the resident and has fully resolved the resident's complaint.  The resident praised the work of the maintenance staff.

  Customer Answer

  Date: 08/04/2022

  Via BBB Ticket:

  BBB Dispute Solutions,
  
  Hello, I contacted the BBB again regarding the continuing issues with T&R
  Properties.
  
  The regional manager for our area did contact us and said that T&R would be
  willing to refund the chair that was damaged from the leak and offer a $100
  complimentary gift card. The manager also claimed that, under her
  assumptions, my previous phone call with the former regional manager had
  never been recorded.
  
  I am still seeking help from the BBB regarding any phone calls that T&R
  Properties records without their consumers' consent. The previous regional
  manager had made it clear that our initial phone call had been recorded,
  but I do not recall providing consent for that conversation to be recorded.
  
  It has been over a week since T&R contacted us.
  
  Thank you,
  
  *** J. ******
  
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