Complaints

This profile includes complaints for CollisionRight, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  CollisionRight, LLC

  6767 Longshore St Ste 400 Dublin, OH 43017-2958

  
• 

  Buckeye Collision Service, Inc.

  1770 Harding Hwy E Marion, OH 43302-8527

  
• 

  City Collision

  3015 Liberty Ave Pittsburgh, PA 15201

  
• 

  Centerline Collision

  3610 Willow Ave # 20 Pittsburgh, PA 15234

  
• 

  Centerline Collision

  4995 Old Clairton Rd Pleasant Hills, PA 15236

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is multi-faceted.Background: ****** Autobody took possession of my 2019 Audi A8 for repair. The estimate fluctuated throughout the process. It was taken to ****** because they are the only Audi-certified repair facility in central ****. It was stated to insurance that a few components were "restricted" only to certified shops and they worked through this process together. I am aware that ******/Collision Right must follow the steps outlined by Audi for the repair process of the vehicle.In regard to issues with the facility:1. The vehicle was brought in for an initial estimate which obviously included the teardown of the vehicle to inspect damages. Approval had not been given for the requested supplements from insurance and I did not verbally consent to begin repairs on the vehicle. Throughout the entire process of trying to facilitate the repair ***************** repeatedly and deceptively asked me to move forward with repairs, leaving me on the hook for $7k in unapproved repairs. I was smarter than this and never agreed. This is dishonest and all over recent reviews for the shop.2. The repair was rejected by insurance. *** did nearly nothing to work with insurance to come to an agreement. Maybe this is business policy, either way, my car was essentially hostage to certified repairs. During this process, the facility/*** had my non-approved bumper cut in half and returned to me like this. Additionally, a "restricted" metal fender bracket that had no damage in estimate photos "somehow" became bent to unusable. Additionally, single-use trim in undamaged areas was removed for an unapproved repair as well as additional plastics broken that were not part of the accident, however, I understand the plastics may have been unavoidable in disassembly. 3. Most concerning, *** called the only other repair facility in **** owned by Collision Right and told them not to take my vehicle because it was a "headache". Isolating my repair to ******.

  

  Business Response

  Date: 06/26/2024

  I spoke with our General Manager and he has notified us that we have gone above and beyond to complete the complete repairs for this customer. The customer wanted to have his vehicle ************************ with an Audi certified bodyshop. Since there are only two within the State of **** he was not happy about that information. All the fees that we charged were valid fees. 

  Customer Answer

  Date: 07/03/2024

  This response is not sufficient. They took over a month to respond. The respondant failed to address 1) destroyed bumper 2) manager personally calling the other shop to tell them not to take the repair 3) additional damages the shop incurred to the vehicle 4) managers forceful push to accept charges that were not covered by insurance. 

• Initial Complaint

  Date:04/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my vehicle to be repaired at Rife's. Side note: over the years I have taken several of my vehicles there for body work repair without incident. However, with this particular occurrence I questioned (via email) why more work was being done to my vehicle than requested and stated that this appeared to be insurance fraud related... ( I have all of the email communications between myself, ****** ***** and later on *** *******.) After retrieving my vehicle after the completion of the repair I noticed after having it for a week or so that there was a real loud noise coming from beneath my vehicle, and I emailed ****** ***** and *** ******* about it. *** ******* suggested that I bring the car back in for him to inspect it, etc.. (again, I have all of the email communications). After meeting with him, he claimed that I had an accident after picking up the vehicle and that is the reason for the damaged engine covers beneath my vehicle.
  
  Bottom line, I was not involved in any accident et al after picking up my vehicle and contend that they replaced the original engine shields that were on my vehicle with 3 damaged parts due to my accusing them of committing insurance fraud. (again, I have all of the emails, pictures, etc..)
  
  I would like for Rife's Auto Body to cover the cost for these parts to be replaced, which comes to approximately $500.00.

  

  Business Response

  Date: 04/25/2024

  This customer has filed a complaint to the Ohio Attorney Genral office as well. I have attached his complaint to the file. I will also copy our response to the Ohio Attorney General below, which will also serve as a response to this complaint

   

  I
  hope this finds you well. I am in receipt of the attached complaint and please
  let this serve as our response. I had the General Manager of Rife’s Autobody in
  Westerville, *** *******, review the complaint and provide the relevant
  information. After conducting a review of the facts and speaking to the
  appropriate individuals, it is our position that the damage Mr. ***** claims
  occurred because of work performed by Rife’s is not accurate and we would deny
  the claims in the Complaint.
  
  Please
  see the attached photos on the Original Supplement Photos at teardown on
  1.30.24 with no damages to the Front Splash shields still under the
  vehicle.  Mr. *****’ vehicle was delivered to him on 2.13.24. 
  Records show that he subsequently called on 2.27.24 claiming that he was
  driving the vehicle and heard what sounds like rubbing underneath the
  vehicle.  Mr. ***** came back to Rife’s later that day, and an inspection
  was performed on the vehicle as a customer goodwill.  Attached for your
  review are inspection photos from 2.27.24.   
  
  The
  following below was found at the time of inspection:
  Three of the lower splash shields were found to be
  damaged and pulled away from their mount points.
  The identified damage was not present during process
  of repair in photos from Shop Supplement process on 1.30.24.
  There was no need by Rife’s to remove the splash
  shield, nor were they removed, as part of the paint and repair processes.
  Upon removal of the under shields during the 2.27.24
  inspection, it was discovered that the Lower Tie bar of core support was
  damaged which indicates that the vehicle had been bottomed at some point.
  Damages present on the subsequent inspection now would
  not have allowed reinstallation of adjacent Front Bumper/Lower valance
  panels. Meaning, if the damage would have been present during the initial
  repair, the vehicle would not have been able to be reassembled properly
  in accordance with applicable repair process and standards. 
  The subsequent inspection also revealed that treaded
  rivet inserts and fasteners were torn out and missing.  If these
  would have been missing during the initial repair, that damage would have
  been previously inspected/installed using these mount point at time
  reassembly. Had these been damaged at the initial repair, Mr. ***** would
  not have been able to drive home with the damages present on return
  inspection visit.
  The undercarriage damages present at the subsequent
  inspection would also not have been missed damages due to the impact to a
  yellow pole on the driver’s side front fender.  
  
  In summary, the only logical explanation is that
  the damage claimed by Mr. ***** occurred after the vehicle was delivered to him
  on 2.13.24 and was not a result of any repair process done by Rife’s.
  Therefore, we deny responsibility.. 

  Customer Answer

  Date: 04/29/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 21562449
  
  
  
  I am rejecting this response because:    Rife Auto Body placed damaged parts on my vehicle after I accused their staff person's (*** ******* and Connor Turk) of committing insurance fraud on my car repair claim as retaliation against me.   Please see the below dialogue with the Ohio Attorney's General's office.   

   

  From: ******* ***** <*********************>
  Sent: Thursday, April 11, 2024 12:14 PM
  To: ***** ***** <***********************>
  Subject: Re: 1050180 Rife's Autobody
  
  Thank you, Ms., ***** for your work regarding this matter.   Simply put, *** ******* is lying due to my accusing him and his subordinate with fraud on my claim and as a result, they placed these damaged parts on my vehicle.   I will take this matter up with the BBB and then file a small claims suit against them.   The sad part about all of this is the fact that over the past 20 + years I have always taken my vehicles to Rife's for bodywork and it's very unfortunately that they would do this to a repeat customer.
  
  
  Again, thank you for your efforts regarding this matter.
  
  
  Best,
  
  ******* *****
  
  
  

  
  To:***** *****
  Thu 4/11/2024 8:32 PM
  
  Ms. *****,
  
  On second thought please reach back to Rife's legal counsel and let him know that I have proof their employees ****** Turk and *** ******* committed insurance fraud on my car repair against my insurance company and when I called them out on it via email, they attempted to include me on their efforts by offering to write me a check for repairs items that should have never been billed to my insurance company for repair.   When I didn't accept their offer they had their mechanic to place very old and damaged engine shields on my vehicle as pay back.   Let him know that if this matter is resolved I will be taking them to court to expose *** ******* and ****** Turks.
  
  
  Thanks, and advise,
  
  
  ******* 

• Initial Complaint

  Date:04/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This issue - problem is the fact that I am now having to act as their parts department in an effort to obtain parts from Ford Motor company in an effort to complete the repair on my business truck. The original communication "should be a week" we are well beyond that point. I am now having to rent a truck for my business, which not planned to have to do so! the added cost is causing a loss to my business.

  

  Business Response

  Date: 04/25/2024

  The parts for this customer were on backordered for a few weeks. We searched available avenues to get the parts sooner than the backorder dates. When the customer came into the store we advised him of this information, then began to get upset and asked for the parts numbers to call himself. We also offered the customer a loan vehicle during this time. He declined the loan vehicle because we only insure the vehicle in the state of MIchigan.

  Customer Answer

  Date: 05/07/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint.
  
  
  
  Regards,
  
  
  
  ****** *****

• Initial Complaint

  Date:04/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our vehicle was taken to ******* collision on 26th street in **** **. They gave us an initial estimated repair date of Jan 2024. In March 2024 we were told they could not get a factory bumper for the vehicle and that we would contact our insurance company to get approval for an after market bumper because they could not get the factory bumper and could not locate one. We did that and ******** was contacted by USAA. USAA told ******** that they would not pay for the parts that were already open and could not be returned, parts specific to the factory bumper. ******** then told me that they would not put an aftermarket bumper on the truck because they had already opened the parts and threw away the packaging, and now they could not be retuned. They are in essence holding our truck hostage because they screwed up and opened parts and threw away packaging and now they cannot be returned for reimbursement. We are getting told “oh well” we cannot locate a bumper and there is no end in sight so your truck will just sit here.

  

  Business Response

  Date: 04/09/2024

  This customer is aware that the part this was on back order. We offered to give the vehicle back until the one bumper part became available, but they refused to drive it without the missing part. We have been in communication with this customer very often. Unfortunately the timeline was pushed back due to the part. 

• Initial Complaint

  Date:02/14/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A driver hit my car. Police report attached. They were at fault. State farm recommended the shop Select Collission in Hershey. They gave me an estimate of 4,200 and 7 days to repair. They stated if any pricing changed they would notify me. They never did. I called ***** the manager said the pricing would remain the same. I went to pick up my car and the pricing was 4,466. I asked why. They didnt have an answer. My agent says now i wont be reimbursed for the rental that I paid for 470. See her email. State farm should not recommend this shop that stole $260 that I should be reimbursed for my rental. I am getting the rounaround from both insurances as you can see and this must be reported. I need a reimbursement of the rental by Root insurance or the shop must not be recommended as they didnt stick to their price. this accident was not my fault. I am a teacher and $470 is a fortune to me. This shop partners with enterprise and something is very suspicious to me.
  I would appreciate your help looking into this.

  

  Business Response

  Date: 02/23/2024

  I called and spoke with the customer. She advised me that she was not communicating with the on a daily basis, the pricing was not the same as the initial estimate. The estimate was different because there is a supplement that was needed. We have found more damage after the vehicle was disassembled, which is a very common practice. All of this was explained to the customer when the Gm sat with her for over an hour explaining the entire Collison process.  We covered one week worth of her rental car to help her out. We have tried to do all we can for Ms. *******.

• Initial Complaint

  Date:12/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** ****** of Cordova Collision Repair-Getwell (**** ******* *** ******** ** *****) gave me a price quote to replace OE windshield over the phone for 2021 Kia Telluride $800.00 OE windshield and $600.00 calibration. I gave ***** permission to replace the windshield for the original price quote. ***** called the next day 11/28/2023 with a different price quote of $800.00 OE windshield and 1,200.00 calibration. The company did not honor the original price quote. I want the company to honor the original quote of 1,400.00 which does not include taxes.

  

  Business Response

  Date: 01/10/2024

  We spoke with our Gm of this location. The initial estimate was given to the customer. The estimate came out to be a different price due to the calibration cost that was initially quotes via estimate. Our estimates are a roundabout number not the final cost. 

  Customer Answer

  Date: 01/10/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 20993298
  
  
  
  I am rejecting this response because: 
  
  
  
  Regards,
  
  
  
  ****** ******* ****

• Initial Complaint

  Date:12/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an estimate from Memphis Collision to replace a window hinge on my Nissan Pathfinder. The employee that provided the quote stated she wasn’t certain of the amount of time required to perform the repair, but included 3 hours of labor. The work was performed 12/6/2023. My car was physically on their lot for repair for less than 2 hours. The final bill charged me for 3 hours of labor. When I realized the discrepancy, I contacted the employee that provided my quote. I was told it is their policy to charge a minimum of 3 hours of labor for any job. Their rate is approximately $56/hour.
  This policy was not stated on the estimate or final bill. I only became aware of it when I questioned the charge.
  I am filing this complaint because, in my opinion, this is this is fraud.

  

  Business Response

  Date: 12/19/2023

  Ms ******* received and approved the written estimate with the cost of the part(s) and the three-hour labor minimum. The estimator has confirmed Ms. ******* was aware of the labor minimum. 

• Initial Complaint

  Date:12/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car to ***** Body shop to have repaired in December 12, 2022. Febuary 2023 I was told my car was repaired, after I paid the bill ***** ******, General Manager, said I needed to take it to ****** Buick, the dealership, to have the airbag calibrated. When ****** looked at the airbag **** *******, Asst. Service Mgr, said the airbag was defective and I needed to return to ***** to get a replacement. I went back to ***** and ***** ****** said he would order a new one and he would have it in 10 days. I went back to ***** in 10 days and spoke to *****, who said he never ordered a new airbag, lied, and said he never spoke to me about a new airbag, but he would order a new one that day, and, again, said it would be here in 10 days. From then on, I would call to see when he would repair my airbag, ***** would either tell the secretary to tell me he was busy, not available, or if he did finally call me back blame it on ****** Buick and tell me I needed to call ******. I called, **** ******* at ****** several times and was told ***** did not send the paperwork he needed. I went back and forth between ***** and ****** for months. It has been since Febuary 2023, I need my airbag repaired. ***** ****** will not return my calls.

  

  Business Response

  Date: 12/28/2023

  We have discussed this with ***** ****** and **** ******* to get more clarification with the airbag. ***** advised Mr. ***** on 10/12/2023 to schedule a diagnostic appointment with **** at ****** Buick. We spoke with **** this morning to confirm Mr *****'s appointment and **** has informed us that there has not been an appointment made as of today. There is no paperwork that ***** needed to submit to **** for this process to move forward. **** is aware that Mr. ***** can call in and schedule his appointment and we will work together to fix Mr. *****s vehicle. 

• Initial Complaint

  Date:11/25/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was involved in an accident in June of 2023. I took my vehicle to 3C Body Shop/Collision Right for repair. My vehicle was there for several weeks getting repaired. When I picked my vehicle up at the end of June, I noticed some bad repairs conducted by the body shop. Also my vehicle had a front camera malfunction light on inside the cluster. I notified ***** immediately and he told me to bring the vehicle in the following week and he would take care of the issues with the repair work, the malfunction light and provide me with a rental. I dropped the vehicle off on Tuesday, June 27, 2023 to have the issues resolved and was provided with a rental since these with issues caused by the body shop. I was contacted on Wednesday, June 12, 2023 and advised by ***** my vehicle was completed correctly this time and all issues were taken care of by the body shop. I inspected the vehicle and was satisfied. I also left the rental vehicle at the body shop as instructed. I assumed everything was taken care of. Fast forward to October 2023. On Wednesday, October 25, 2023 I got a text alert that Enterprise charged my credit card $864.01. I immediately thought someone had stolen my credit card and contacted Enterprise right away. Upon calling their customer service, they directed me back to the Chillicothe, Ohio location. Upon calling there, I spoke to the branch manager Roger and he told me the body shop did not complete their paperwork correct and would not return his phone calls for payment. Since they had my credit card on file, it was charged because the body shop did not satisfy the bill in 90 days. I contacted the body shop immediately, found out the body shop had left go many staff member, including *****. I was assured by someone named Erica this would be resolved. Never heard from her again. Sent a message to corporate and was told someone would contact me. Finally the new GM contacted me, said he was taking care of it right away. To date, nothing has been taken care of.

  

  Business Response

  Date: 11/27/2023

  I have been emailing with Mr. ****** and confirmed this afternoon that a check has been cut for the rental expenses. The expense was approved Friday, November 24th, and the check was printed and put in the mail today. He should receive payment by end of week.

  Customer Answer

  Date: 11/29/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint. Payment for reimbursement was received in full on 11/29/23. 

  
  Regards,
  
  
  
  ******** ******

• Initial Complaint

  Date:10/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had the 2018 Telsa Model X towed to this body shop, I told the shop i had a isuue with the drive battery (main battery) that makes the vehicle move , They have been giving me the run around and everyday the story changes. They wrote an estimate for $25,000 to charge the insurance company for the body work. I wanted them to get the battery tested before any work has been done, they refuse to give me any kind of guarantee on the battery, Then they said that tesla can test the battery remotely. We told them to get it done, when they call us and tell us the vehicle has to be taken to tesla , we asked if we had to pay any of this Natalia said no we do not we told them to take it get it tested before any work has been done. She sends out an email 30 minutes later saying we have to pay for the testing if the insurance dose not cover it, We got mad and called the insurance company and told them what was going on , The insurance wanted to get the battery tested before work has begun as well. Precision Collision wanted to fix the body work and then wanted to turn in a supplement to the insurance company insurance said it was illegal to do it this way because the issue been known since day one. We picked up the car from them and had to pay $1537.00 to the body shop for a admin fees and estimate fees
  but there facebook says FREE ESIMATES , I want a FULL REFUND , Tesla said they could of done the test ret motley , this place is full of liars, and there was noone in charge to talk to i tired to handle this the easy way.

  

  Business Response

  Date: 10/30/2023

  This customer was charged all of the correct fees while we had their vehicle. The customer was charged for storage, disassembly, and admin fees.  The customer was never charged for an estimate.