Auto Body Repair and Painting
CollisionRight, LLCComplaints
This profile includes complaints for CollisionRight, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 35 total complaints in the last 3 years.
- 12 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/18/2023
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Had a minor scratch on my car from a parking garage-since my car is new I wanted it fixed. Reached out mid June to ******** for an estimate to pay out pocket. Was quoted $2600. Decided to go through my insurance company, who offered me a place to fix it immediately. Told them I wanted to use ******** instead because they had good reviews and seemed to have good customer service. Insurance and ******* agreed on a $2100 estimate. When I tried to schedule the repair, I was told I could not bring the car in until the end of July. Obviously I didn't love that wait but figured if they were good they might be busy. Took my car in on the morning of July 25th. Told them at the time this was my only vehicle. They told me it would be 8 days to fix it, if they did not find anything else wrong. Now, they did a thorough examination when I was going to pay out of pocket and the day I brought it in. I also had to provide pictures and video to my insurance company, some of which ******* actually provided to me from their first estimate. I mention this because this was not an extensive repair and they knew what they had to fix. Since they have had the car they have gone back to my insurance company multiple times with additional supplements. I would not care except each time this has extended the repair time. At one point I was told they were still working on the repairs while waiting on the insurance to approve it. So I started pushing the insurance only to find out they were responding back to ******* quickly, sometimes within 24 hours. One time ******** admitted they forgot to give the adjuster one of the supplements when he was there. Both the insurance company and myself were told the car was fixed last week, however after pushing I found out they are still waiting on a part. To date, it has been 20 days for a less than $3k repair they said they could finish in 8 days. And let me be clear, today day 20, I still do not have my car.Customer Answer
Date: 08/23/2023
Complaint number: 20490498
E. ****** <********************>
Attachments
Aug 19, 2023, 11:23 AM (4 days ago)
to disputeresolution
Good Morning,
I wanted to add additional information to my claim.
On 8/18 at the end of the day, I was finally told I could get my car. I was told to come at 5, with the company closing at 5:30. I paid my deductible and was not told anything else-not even so much as where my car was parked on their lot. I did see a half drank Mountain Dew (not mine) was left in the vehicle. Upon returning home my husband looked at the car and immediately saw an unfinished edge where the repair had made. I emailed Mccombe's immediately with the pictures and video attached. Clearly my belief that the car was not finished was correct. However instead of prioritizing the completion and providing a proper service they instead decided to just give it back to me unfinished and hope I didn't notice.
One attachment
• Scanned by GmailBusiness Response
Date: 08/24/2023
Good morning.
We apologize that your first e-mail went to a spam folder and was found after receiving the second message that was sent to us.
First I think there seems to be some miscommunications and understanding of the procedure needed to repair Ms. Millers Auto. To my understanding, When we originally looked at the ****** auto, she said this would be custom pay and no insurance. In the estimate given to Ms. Miller, there were damaged Items she did not want repair or replaced. The wheel being a major item and cost. This is why the insurance estimate was greater that the original estimate given to the customer. Unfortunately this was not a small scratch as stated in the complaint as the images that were received shows the extent of visual damage. Once this repair was turned into insurance all repairs were added on to the the estimate. Unfortunately all damages on most repairs once torn down will reveal additional damage and costs, also Part price changes of the wheel being replaced as well as clear edge guards that were overlooked by our appraiser as well as the ins. appraiser.
When a insurance company is involved we have to get all changes and additional costs approved by them , before we can proceed. As documents will show all communications between our shop Ms. ****** as well as the claims handler for progressive ins. It seem Ms. ****** was told by Progressive that they respond with in 24 hours. This was not the case on the this claim as documents show. Customer dropped off auto on 7-25 and we sent the first supplement to them on 7-26 at 2:34 the next day, We did not receive a approval until 8 -9 at 4:53pm , you can also see that this was all communicated to the costumer.
Also customer was notified at 2:16 the customer was told her car would be ready today, she was call again at 3:48 and confirmed that her car was ready for pick up, Ms. ****** stated she would be here around pm to get her car.. When the customer picked up there car, they were asked if they seen there car out there and they said yes , but hadn't looked at. If this is not correct, my office staff must have asked someone else thinking it was them. we always ask every customer if they seen there car or looked at it. If they haven't we will show them where its at.
As a shop owner I take pride in our work and customer service. I wish Ms. ****** would have contacted me sooner if she was getting concerned about the delays of her repairs. I do know how upsetting it is to be in a situation such as this. I personally hate that our customer feels we disappointed her, I have addressed this with all my personnel that was involved handling this claim.
I feel sometimes as a business or a Insurance company fail to remember that what normal to us , is confusing to others. For this I apologize and feel responsible for lack of communication and customer understanding the procedures.
On Monday the 21st The Millers brought the car by and had us remove some tape residue that was seam during clean up.
Hopefully this will answer any concern's Ms. ****** has claimed about.
Initial Complaint
Date:07/01/2023
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have used Rife’s three times in the last year and brought them thousands of dollars in business. I recommended them to people in my neighborhood family and friends. The first two times I used them the service was exceptional. This time I worked with ****** and it was terrible. I told him that after backing into a car my back up camera stopped working. He then went and told the insurance company that he could not correlate my camera breaking to the accident. I explained that my camera was working fine and I had replaced it three years ago. He would tell the insurance company one thing and me the other. He even told me that the insurance company’s claim representative did not have much experience with property damage claims. In the end because ****** told them he couldn’t attribute my camera to the accident. The insurance company denied my claim. He even told me the day I picked up my car that it was functioning appropriately. Please see the attached pictures of my camera that is so called “functioning appropriately.” I will never recommend them or bring my car back again.Business Response
Date: 07/05/2023
Hi ********,
Thank you for reaching out. We are currently reviewing your
complaint with our general manager and will reach back out to you shortly.Initial Complaint
Date:06/30/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Recently canby motors repaired my car after a car accident and were completely unprofessional throughout the entire process, a week after finally getting my car back, my windshield cracked up about 10 inches, coming from the base of the windshield on a part of it that can’t even be reached unless the hood of the car is removed, it’s obviously from the repairs or the accident itself and did not get fixed. I am having difficulty getting Canby Motors to fix my windshield as I refuse to let them have them be the ones who perform the work from here on out, an agreement was reached in which they would pay Jones Junction in bel air, MD to do the work and then never set that up properly so my windshield is still not fixed and the manager is ignoring my calls and texts.Business Response
Date: 06/30/2023
Our General Manager noted the repair file this morning. The customer was not happy with Jones Junction. The insurance company approved a supplement for Glassworks to do the replacement, and we will be invoiced for install and calibration after the work is complete. Customer is requesting $350 for lost wages.Initial Complaint
Date:06/14/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
So it’s been almost a year since my accident and repairs and needless to say I have become very unsatisfied with the work centerline did to my car and the more time that goes by the more the horrible work that was done becomes apparent… the paint job that was done has become completely noticeable on the side of the car that was not even repaired due to them not blending properly into panels to make it look normal… I have made numerous attempts to get in touch and see if something could be worked out to correct and have gotten no response… they blended paid from hood into driver fender making the door look absolutely horrible And business will not get back in contact to offer any solution to correct the issue..Business Response
Date: 06/28/2023
Last summer, Mr. ********* expressed his concern over the paint match on his vehicle. We had him return the vehicle to a second shop for further review and both general managers agreed that it was a good match. After receiving this complaint, our general managers and regional manager were copied to see if they had additional inforemation or suggestions on a resolution. Follow-up to those individuals happened today, and a request was made to reach out to the customer for further discussion.Customer Answer
Date: 06/28/2023
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 20183627
I am rejecting this response because:the initial return to the shop was in regards to the front bumper but it has now become an apparent problem that the paint don’t match on either doors or fenders or A-frames they did not blend or paint properly
Regards,
**** *********Customer Answer
Date: 07/27/2023
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 20183627
I am rejecting this response because:I feel that the paint job that was provided by your business comes nowhere near close to OEM paint color
Regards,
**** *********Business Response
Date: 08/14/2023
Mr. ********* had a discussion with Mike, our regional manager, who thoroughly reviewed all the repairs and concerns raised by the customer. We have extended an offer to repaint Mr. *********'s vehicle and communicated our willingness to accommodate his preferences. We requested that he inform us of his chosen course of action whenever he arrives at a decision that suits him best. We are still currently waiting for Mr. ********* to let us know which course of action he would like to take.Initial Complaint
Date:05/28/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This body shop repaired my trunk and rear bumper. My rear bumper isn’t fully connected. I came to the shop because I had a headlight go out on that side (because of excessive rain witching the week). The repair manager or whatever sent the receptionist to tell me my car came like that and they couldn’t help me. I have provided picture clearly showing the division between my car and rear bumper. My car is not fixed and there is warranty so I want my car fixed the right way.Business Response
Date: 06/19/2023
*****, we appreciate you reaching out to us. We have reached out to our general manager, and he would like for you to bring your vehicle to our shop so we can inspect your trunk and rear bumper. Please call ###-###-#### and ask for our general manager **** to get this scheduled.
Customer Answer
Date: 06/28/2023
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 20114750
I am rejecting this response because: this shop should be closed down after the embarrassment of work they did on my car. I took the car up there and asked to speak to the mechanic manager. They fixed my left taillight, and sent some receptionist to tell my my bumper came like that. They refused to acknowledge and fix the issue they caused. I want my car fixed by a real shop Three C is not it.
Regards,
***** ******Business Response
Date: 07/11/2023
We contacted customers wife and left a message to call us back because that is the only
contact number that we have.Initial Complaint
Date:05/05/2023
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In January of 22, I had these guys do some insurance collision work on my 2019 Toyota corolla, as well as put on 4 brand new tires. I've had the tires rotated every 6k Mike's religiously at Wilson tire in kenton ohio. On the last rotation I was informed the tires were now junk. After 34k miles. The tread was unfit for continued use. I was told the tires had a 60k mile tread wear warranty. I have attempted to contact the business to rectify the warranty and have been continuously dismissed with calls will be returned. It has been 3 weeks, and multiple phone calls with nothing in response.Business Response
Date: 05/09/2023
Spoke with Mr. ******* on 5/5/23, I told him I would get the paperwork he needed for the warranty. His dad picked up the paperwork on 5/8/23 and I explained to him that it's a manufacture warranty and that he had to go to an authorized mastercraft dealer for them to measure the tires and that treadwear is a prorated calculation.Customer Answer
Date: 05/09/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
******* *******Initial Complaint
Date:04/01/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 10/28/22, I emailed **** ******* at 3-C to schedule a repair covered by my insurer. He said, “Repairs will start first thing the following business day...” I dropped my vehicle off on 11/3. I contacted **** on 11/8 for updates assuming the formal assessment would be complete. He responded, “It looks like the vehicle will be back to you before the end of the month so it is going well.” He proceeded to provide me with Johnny Accordo’s contact info.
On 11/11, Johnny reached out to confirm info about the claim and mentioned that 3-C would not begin until the comprehensive estimate is complete. I contacted Johnny consistently for the next 2 weeks, expressing concern the 30 day covered rental period was ending 12/2. I contacted Johnny on 12/2, asking to help cover the rental costs since I'd now be paying out of pocket; He responded, “...I would discuss with my management.”
Eventually, I was told the parts would arrive on 12/16 but was then told the parts were lost. I called 12/19, was told the parts were not lost, but never ordered/shipped. On 12/21, I called and was told my car would be ready that night. I paid a $500 deductible, was escorted to my vehicle to see the repairs but the repair was NOT complete: The fender wasn't repaired, the headlamp was crooked, and large gaps between the bumper, fender, headlamp, hood.
I asked to see the manager who recommended I schedule a time with Johnny to complete the repair. While driving home I noticed a smell through the vents. Upon inspection I was told the valve cover gaskets dry-rotted allowing fluids to leak onto the exhaust, which is common in older vehicles that sit idle for long periods of time.
After weeks of follow up, I was informed that Johnny was no longer employed with 3-C and a manager would contact me yet no one has.Business Response
Date: 04/12/2023
I would like to address the request for compensation raised by Mr. **** and the unreasonable nature of the financial reimbursement .The vehicle a 2011 Bmw 535i x-drive awd , mileage last known 149,657 was involved in a collision date of loss 12-3-2021 at fault incident which Mr **** reported to his Insurance carrier Geico insurance claim #*********0101028-01 .The vehicle did not come in for these repairs until almost a year later 11-3-22 .The estimate written by his carrier Geico was not complete in terms of identifying all damages and the ready availability of parts named on there estimate and any subsequent ones identified by the shop after disassembled for a thorough reveal of damages from the front end collision .The shop offers "no guarantee stated or implied as it relates to a repair timetable" and no two repairs are the same many variables exist the biggest one being responsiveness of the Insurance carrier to shop requests for meetings to review differences and new discoveries as the repairs began . The 2nd one being part availability this is a monumental issue and it gets particularly complicated based on the client and insurance companies contract in other words what kind of parts are they insist per the ins/client contract to look for used/ recycled or aftermarket . This have only gotten worse since the pandemic and procurement of all things parts included continue to be a problem worldwide in all we do. The length of time a client can use a rental car is a customer and their insurance company contract. A choice made by the customer when he creates his insurance policy . The body-shop doesn't offer stated or implied $ financial assistance when the coverage is inadequate or any other aid for such things as" lost wages".
The request for maintenance to be included" leaking gasket " would be a item for the insurance to consider in what is called a supplement request .The client would need to supply information to his insurance to have it considered .They " Geico would render a decision on whether this is appropriate to cover under the claim . Three -C did no harm directly or indirectly and would not offer coverage for this allegation .
Lastly as it pertains to a warranty or corrective work request attached in docs is a communication thread going back to Jan 5 & 6th 2023 where Mr. **** was being spoken with on next steps for fender headlight adjustments .
He simply needs to resume that discussion with the assigned personnel and a date can be established for the specific fender headlight adjustment ****er .
Thanks for the consideration,
Respectfully ,
The Three- C Body shop
Customer Answer
Date: 04/21/2023
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 19883559
I am rejecting this response because: My car was scheduled to be dropped off on 11/3 for assessment the following day, but the assessment was not complete until 5 days later on 11/8, no reached out to me about additional questions they had about the claim until 11/11, so the assessment was not completed for (at least 12) days after it was dropped off. In regard to the wait on parts, one alleged “wait time” was for a wheel that was not damaged and was never part of any original assessment that was provided to us by Geico or Three-C (this was never authorized by me as part of the repair), and the other part that was ordered was a fog light - and this was delayed because (as stated in my original complaint) Three-C had not ordered the part yet lied and told me the delay was due to the part being lost by the supplier (also outlined in my original complaint). I also want to emphasize that I was repeatedly reassured that the repair would be completed within 30 days (see attached email chain) and was assured the repair would be done by the end of the month (November). To address the text message Three-C attached implying that they were waiting on a response from me, my communication with them continued via phone call (as they directed in their message) where I was told that Johnny was no longer with Three-C and that the manager, Kevin, would be calling me back with next steps - I never received a phone call from Kevin.
Regards,
*** ****Business Response
Date: 04/21/2023
Please see the attachments the communications from Three- C these are text threads back and forth to Mr **** .
Mr **** has been invited and has a open invite as exhibited in the attachment to contact the shop and discuss a date for service ###-###-####
Customer Answer
Date: 05/03/2023
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 19883559
I am rejecting this response because: Three-C's response does not address damages/harm done from 11/3 through 12/21, nor does it provide a reasonable resolution to complete the repair. Their responses have not addressed or provided an adequate explanation for their actions outlined in my original complaint.
Regards,
*** ****Initial Complaint
Date:03/27/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I needed body work. I asked MAG for recommendations. They suggested Rife's. I took my 2014 Volkswagen Beatle TDI in for bodywork on 2.9.23. They kept it for 5 weeks. It is a 6 speed manual transmission. When I went to pick it up, the rear brakes were fully engaged when I tried to drive away. I drove to the end of the driveway, and down the road. There were loud metal braking sounds. It smelled bad. I returned. The tech did a test drive with me. The car was barely moving, but he was saying it was great. We returned to the shop, he yanked the emergency brake so hard it went staright up facing the ceiling and told me it was fine. I took it home but it was a terrible drive. I asked to speak to Mr. Rife. The tech, Chuck, said there is no Mr. Rife. I asked to speak to Mrs. Rife, she said they're dead. I asked why it was still called Rife, and said there are no Rife's. I asked to speak to a manager, they said none were there.
I called MAG, and they said I could bring it in the next day, 3.15.23. MAG looked at the car, and said someone had puled on the emergency brake so hard that it caused the rear brakes to remain engaged. MAG could not get the two systems not to engage. MAG estimates the repairs cost $2100 to replace the rear brake system. They printed out a sheet for me.
I left MAG and I took the repair estimate to Rife's. I walked to the front desk and asked if I could speak with the manager. He seemed to know why I was there. He said there is nothing he could do. I said I have a video showing the rear brakes locked in place. I said I know the damage occurred here, and I would like Rife's to reimburse me for the damage. He sneeringly asked how I knew the damage occurred here. I said I have paperwork from MAG from last November, reflecting that my rear brakes were an 8 and I had only driven it 1300 since November, but when it was brought back it was a 3, which is abnormal wear. He kept asking if I could prove it. I said it must have been one of the persons who worked on the car. I suggested they may be able to negotiate with MAG on the cost as they are a recommended body shop for MAG.
Rife called MAG and asked how they could prove they had done it, and MAG said they couldn't.
Business Response
Date: 04/25/2023
The reparis completed by the shop did not include working on the brakes, and the damage claimed cannot be attributed to the work completed.
Customer Answer
Date: 04/26/2023
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 19858659
I am rejecting this response because: per my BBB complaint, my rear brakes and E-brake were severely damaged by their staff, rendering my car unsafe to drive when I picked it up ( per VW service Dept). The day after I picked the car up, I got a costly repair estimate from Volkswagen service and I was without transportation for yet another week. Accordingly I requested this company directly pay Volkswagen service for the repairs, not pay me. I did not ask this company to perform brake work, knowing full well they strictly perform body work. My earnest request for their repair payment directly to Volkswagen was refused. Volkswagen service pointed out to me that ~1300 miles prior, they measured my rear brake lining at 8 mm which is very good however after the body shop damaged my rear brakes, the brake lining was 3 mm which was abnormal in general and especially for me, a long time Volkswagen owner and customer who maintains my car in excellent condition. The repairs were completed last month. I paid for it. Their refusal to reimburse me is poor business practice and unethical to this local business customer.
Regards,
******* ******Customer Answer
Date: 05/04/2023
******* ****** <*************[email protected]>
Attachments
May 3, 2023, 7:35 PM (18 hours ago)
to ******
Thank you, I will do that.
Here are photos of my VW Beetle TDI Emergency (E) brake normal position use pre-body shop work and its damaged position use post-body shop when I picked car up.
Pic 1. Normal position of E-brake, pulled up ~1-2 inches only.
Pic 2. E-brake pulled nearly vertical toward car ceiling by Rife employee in my presence. When I saw him pull it up this high, I remarked that I didn't know it would go up that far, and he replied, oh yeah, you have to pull it hard to make it work. I've no way of knowing if he broke the E-brake when he parked the car the day I picked up or if indeed the E-brake had also been pulled hard by the shop mechanic, as the Rife manager indicated to me. MAG Volkswagen service found that the E-brake being pulled this high caused the rear brakes to lock and stay fully engaged while car is running and advised my car was unsafe to drive as a result.
Pic 3. MAG VW Service showing E-brake pulled too hard, causing rear brakes to remain locked and fully engaged while driving. MAG VW was unable to separate these parts so repair was impossible, requiring replacement of the entire rear brake system. In the weeks prior to taking my car to Rife Auto Body, I had a regular mileage service at MAG VW where (as a regular service) they measured my rear brake lining thickness as 8 mm very good. On the day after I picked the car up from Rife Auto Body, MAG VW measured my rear brake lining as 3 mm abnormal wear.
Thank you for your assistance holding accountable this local business which not only provided poor customer service but also refused to pay for car damage repairs or otherwise compensate me.
******* ******
###-###-####Initial Complaint
Date:02/14/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Three C body shop did my repairs to my vehicle. They told me that the vehicle is ready but that they didn’t receive payment from my insurance. That I could pick up my vehicle up but I had to pay the $500 deposit. I told them I was not suppose to pay that but they insisted I had to at this time. They called me on a Friday evening and I picked my vehicle up on 11/26 on Saturday. My insurance was closed so I just paid the $500 because I was told I would be reimbursed once insurance paid. When I contacted my insurance to let them know they said that 3C has been paid and should have not taken that money from me. I tried disputing through my credit card but that did not work out. Three months later and I’m still trying to get my money back. ***** **** the general manager has not called me back or responded to my messages. I have left messages to ******* and ***** who have not called me back.Business Response
Date: 02/28/2023
Three C bodyshop has taken appropriate steps to assist the customer . Three C is a corporately owned subsidiary and all financials are handled from a central office attached is the exchange shared with the customer .
It would appear we have done everything we can do and have acted accordingly see below from our corporate accounts payable personnel .I
refunded this to the customer’s Discover card on 1/16 (-500.00) then on 1/19
her card was credited again for the (-500.00) because she disputed it. Then on
1/31 her card was charged again 500.00 as a chargeback reversal.
Transactions:
Discover
500.00 11/26/22
Discover
-500.00 1/16/22
Discover
-500.00 1/19/22
Discover
500.00 1/31/22
Total
is $0
Corporate Accounting Specialist
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