Reviews
This profile includes reviews for CollisionRight, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 19 Customer Reviews
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Review fromDonald R.
Date: 04/14/2025
1 starThey were paid to repair my truck after an accident. The work was not done properly. Factory trim on truck was not reinstalled correctly. They were to replace sensors and I am now having problems with them not working correctly. Something was done to affect the mileage I now receive. It is now lower by at least 6mpg. Truck pulls to the left which was caused by the accident and they were to repair.Review fromJason S
Date: 03/21/2025
1 starAbsolutely horrible customer **********************. Let my battery sit and die. Told me they charged it. My battery died while I was out and when I contacted them to cover the battery charges I was told. These things happen and they arent covering anything. I had also noticed a broken taillight that was not there prior to me taking my truck. They had no problem taking the ** from my insurance company and wipe their hands clean of any additional issues due to their negligence.Review fromChelsea T
Date: 01/07/2025
1 starI hit a deer with my car and took my Jeep to the ********* location. The work wasn't completed correctly and I took my car back multiple times to give them the chance to fix things. The last time the general manager told me his guys did the best they can and now my body panels dont align correctly and my door has an air leak when driving. I tried to support local but will not be doing that again. I would not suggest this specific location for your collision repairs.Review fromCharles R
Date: 11/17/2024
1 starShameful service by this company at the ***********, ********* location. If you use them, you are taking a chance so stay far, far away.We own a 2001 Tahoe that had front end damage. Otherwise the Tahoe was in Pristine condition, with like new engine performance and immaculate interior condition. The vehicle was in such good shape that the estimator offered to buy the Tahoe himself. Repairs were needed for front grill damage and one small rust spot on exterior. ****** estimated parts for the repair at $478.00 parts and $2590.00 for body labor. (Painting was a separate amount.)When we got home after the repairs were completed we discovered that the Severn Auto Body's "technicians" had completely trashed the entire rear seating area with soot, dirt, and grease. Additionally some old parts were left in the cargo area. We had to thoroughly clean, decontaminate and disinfect the mess Severn left.And we noticed that for some strange reason they had changed the rear door window open/close switches. They didn't match the interior color scheme so clearly had replaced the switches. There was nothing wrong with the original switches. I bet the "technicians" didn't know about the window lock switch on the drivers door. Apparently **************** uses untrained beginners to work on elderly people's vehicles.Review fromDonna A
Date: 09/14/2024
1 starAt one point and time I would have recommended this place to anyone that was needing repair on their wrecked vehicle. I sure will not recommend to anyone now. When my Jeep was taken in to them for repair from a wreck they told me they were 3 weeks behind so I will give them the 3 weeks with out complaining. I did not get a rental for the 3 weeks. After the 3 weeks I went and got a rental which my insurance only covers 45 days. After the 3 weeks I called and asked about my vehicle I was told they were waiting on parts. Ok so the 5th week I called and asked how things were going and they said they were waiting on parts. So now I’m getting irritated. I call them the next week and they tell me they are waiting on the adjuster and that she was on vacation. Well I decide to call my insurance company to see if I could find out what the hold up was. The adjuster did go on vacation but before she went she told them to send a supplication information on what part was needed over the initial estimate that she did because she couldn’t get the hold up to see all damage. The supplement estimate never came to her. She ended up having to go to T body and go over all parts and let them know it was a little over a thousand dollars more before it was considered a total. She was asking what parts was still needed and they told her still under estimate to total she told them order all parts and fix it. They tell her it will be another 3 weeks. They have had this vehicle since June 18th and it is now September 14th 2024. From July 9th is after the 3 weeks they said they were behind. It’s been almost 9 weeks now and they still have my vehicle. My suggestion find some were else to get you vehicle fixed if you need a body shop. The lot was full when my vehicle got there. I seen their repair lot pretty well cleared out and starting to fill back up with vehicles needing repaired and mine is still there.Review fromBob H
Date: 09/11/2024
5 starsI had my windshield replaced and it turned out great. Very professional staff and nice outcome on a brand new windshield!Review fromBrody C
Date: 08/08/2024
1 starBrody C
Date: 08/08/2024
I decided to use Autobody USA Westside based on reviews and family having a great experience with them. Our vehicle was brought to Autobody USA on 7/9 for an evaluation, and we were quoted with an anticipated completion date of 7/25 by ****. Unfortunately, following that initial quote, updates were vague and only received if I called multiple times and got **** directly. On 7/24 I called to ensure that my vehicle would be ready on 7/25, and I was notified that it should be ready by 7/31. On 7/30 I called again to confirm that my vehicle would be ready for pickup, and was again told that the deadline would be pushed back to 8/6. On 8/5 I called to confirm that my vehicle would be ready for pickup, and I was informed that **** no longer worked at this location and was directed to ****. **** was very professional and apologetic, and let me know that there is no excuse for these delays, and that the new completion date of 8/9 to complete additional paint and alignment work. On 8/8, I called to confirm that the vehicle would be complete on 8/9, and **** informed me that they still needed to order a part and install it, and the new anticipated completion date is now 8/16. **** has been very professional since taking over for ****; however, during this process, the estimate has doubled from 6k to 12k, I have exhausted my insurances rental car coverage, and I still dont have my vehicle back a month later (and counting).
CollisionRight, LLC
Date: 08/14/2024
**********************, thank you for reaching out to us regarding the issues you've had during this process. We appreciate your feedback and willingness to work with our General Manager for the duration of your repair. I am certain ***** will do a great job of communicating the status and work with his team to meet the delivery date provided.Review fromJulie M
Date: 06/26/2024
5 starsJulie M
Date: 06/26/2024
This place completely exceeded my expectations! They were very helpful and did a fantastic job. We will definitely be doing business with them again.CollisionRight, LLC
Date: 07/23/2024
Thank you so much for your support!Review fromJoseph G
Date: 06/02/2024
5 starsBest body shop in the world. Wouldn’t take my vehicle anywhere else. The owners are a delight.Review fromFrank H
Date: 05/21/2024
1 starI turned in my car for an insurance claim. Not only was I on a waiting list for a year, but when my car was finally brought in the work on my car was unacceptable. My headlights were not properly working, the wrong bumper cover was placed on my car, the grill was put in crookes and my side marker lamps were left dangling underneath the car. But of all thingd the parts that were replaced were not the original grill or bumper i had on the car at the time of purchase. They kept my car a week longer than what they should have and rather than notifying the insurance company they did not bother, leaving me with a $400 rental balance. My car todate still has not passed inspection and this has been since October 2023.
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