Complaints

This profile includes complaints for Stanley Steemer International, Inc. & Corporately Owned Branch Locations's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Stanley Steemer International, Inc. & Corporately Owned Branch Locations has 61 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Stanley Steemer International, Inc. & Corporately Owned Branch Locations

  5800 Innovation Dr Dublin, OH 43016-3271

  
• 

  Stanley Steemer

  57 Vermont Ave Warwick, RI 02888

  
• 

  Stanley Steemer International, Inc. & Corporately Owned Branch Locations

  230 Murphy Rd Hartford, CT 06114

  
• 

  Stanley Steemer Carpet Cleaner

  761 5th Ave King of Prussia, PA 19406

  
• 

  Stanley Steemer

  425 E Gude Dr Rockville, MD 20850

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received services from Stanley steamer on the 29th of march. The individual completing the job informed me that there was nothing else they could do. I hired someone else to complete the job and the removed the stains Stanley steamer did not remove. I contacted corporate office on the 30th requesting a refund because i had to hire someone else. The individual stated they would send an email to forward pics which i never received. 6 days later still no email or communication.

  

  Business Response

  Date: 04/11/2023

  Please be advised we are in receipt of the above-referenced consumer complaint.
  With respect to the substance of the customer’s complaint, we feel that we have
  given this matter all due consideration.
  
  We do not have a money back guarantee, rather we have a customer satisfaction
  policy and part of that policy is that if we are notified of any cleaning
  concerns within 10 days of the cleaning, we will come back out to address those
  cleaning concerns. This may include re-cleaning spots, areas, entire rooms or
  the whole job if need be. Typically, before any refund is considered, we need
  to view the job that was performed in order to determine if a refund is
  warranted.
  Mrs. ******* contacted us the day after the cleaning to
  report her concerns, at that time she stated that she had already contacted another
  company and that they had recleaned the carpets already. She also stated that she
  had before and after pictures. The Customer Relations Specialist (Nina) that
  Mrs. ******* had reached at Stanley Steemer asked to see the pictures and the
  invoice from the other company, since we were unable to view the cleaning that
  our technicians had performed. Nina informed Mrs. ******* that she would email
  her so that she could respond with the pictures and the copy of the invoice. She
  also informed the customer that she would call her back after viewing the
  pictures and invoice with what she will be able to do to help her resolve this matter.
  Nina emailed Mrs. ******* right after their phone conversation
  on 3/30/23 at approx. 4:48 pm. She emailed the very same email address that the
  customer included on this BBB complaint, ********************* . She received no response from the customer so on 4/5/23 Nina called the customer
  to follow up on the pictures and the invoice, however, she was informed by the
  customer that she has not received any emails and told her that she will have
  to respond to the BBB and hung up without letting Nina respond or to even ask
  if the email may have gone to her spam or junk folder.  
  
  We are willing to consider this, but we will need the supporting documentation
  the customer stated she has in order to do so.
  
  Please feel free to contact me with any further questions or concerns.
  
  Sincerely,
  

  Paul C*****

  Customer Answer

  Date: 04/13/2023

  the information provided by the company is incorrect. An email was never received after contacting the company to resolve the issue but the photos was attached to this claim. The individual followed up pertaining to the email the day after submitting this complaint. Throughout the cleaning and after the technician was completed, he continued stating that the stains were unable to remove.
  
  
  
  Regards,
  
  
  
  ******** *******

• Initial Complaint

  Date:03/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stanly Steamer came out to clean my ducting throughout my house on 2/5/2023. They came with a big Stanley steamer vacuum truck which I thought they would use to suck out the dirt from the vents but never used or attached it. They only used compressed air with a thin attachment that fit through the grates on the vent slits (they don’t even remove the air out vent covers, they only removed the return vents) and a small handheld vacuum cleaner to suck up what was blown down the duct. They showed me what they were going to vacuum up but it didn’t seem like very much as this was the 1st time in 20 years that the ducts were cleaned and we have always had cats and dogs in the house. After they left, I decided to remove some vent covers and they were still so dirty I could write my name in the dust left behind. Plus, I spent an additional $300 on an antibacterial solution that was supposed to give my home a clean fresh smell but when the heat kicked on it didn’t smell anything different than it did before. I’m doubting that they even used it. Total cost was just over $800. I received a survey afterward which I filled out and sent back, someone from company reached out and apologized and offered to come out and reclean. I rejected there offer as I will not do business with them ever again. I asked for a refund, and he said that he would attempt to get me a partial refund. That was 3 weeks ago, and I've reached out a couple of times since then, but they are completely ignoring me and not returning my calls or emails.

  

  Business Response

  Date: 04/05/2023

  To Whom It May Concern:
  
  Please be advised we are in receipt of the above-referenced consumer complaint. Thank you for bringing this matter to our attention. We have looked into this matter and it appears to have been resolved with a $350.00 refund. This refund check was mailed to the customer on 3/31/23. Once again, thank you for bringing this matter to our attention and please feel free to contact us once again if you need further assistance.
  
  Sincerely,
  
  Paul C*****
  
  

• Initial Complaint

  Date:03/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stanley Steamer came out to my residence on March 6, 2023 to clean my sofa. They performed the cleaning, I paid $250 for the services because their system was down and they would not accept a credit card and tipped the two workers $20 each for a total of $290. An hour later I noticed that the crew did not clean the entire back and side of the sofa. I called Stanley Steamer to notify them of the error the same day and was told I would receive a callback to reschedule a second cleaning within 24-48 hours. I never received a callback from a manager so I called again on March 14th. On March 15th I received a call from Sandra O******. She asked that I email pictures of the sofa to her and Mary N******, which I did. Sandra also scheduled a manager visit for March 17th. Sean (manger) arrived and after inspecting the sofa advised that it had not been cleaned properly. He mentioned that a second cleaning would rectify the issue. Adrian came out on March 20th and began to clean a small area to see if would fix the issue. Adrian started that Stanley Steemer should not have serviced the sofa the first time as the material, once wet would begin to look brown in color due to it be damaged. Adrian had advised that continuing to clean the sofa would do additional damage. He recommended that I call the office to get a refund for the service due to the sofa being damaged. I tried emailing Sandra and Mary about the issue however they have not responded. I then called Stanley Steamer back to request a refund and was told it would take 24-48 hours for someone to follow up with me. I received a call back from Sean on 2/23 and he stated I could not receive a full refund. He said If I decided to escalate the issue I would forfeit the partial refund and had to pick which option I wanted him to proceed with. This is not acceptable. I want a refund at the very least, which included the $40 tip that I gave them. in addition to compensation for damages to my sofa.

  

  Business Response

  Date: 04/03/2023

  To Whom It May Concern:
  
  Please be advised we are in receipt of the above-referenced consumer complaint. Thank you for bringing this consumer concern to our attention. We have contacted the customer directly and left a message requesting a return call to discuss their concerns.
  
  Once again, thank you for bringing this matter to our attention and please feel free to contact us again should you need any further information on this.
  
  
  Sincerely,
  
  Paul C*****
  

• Initial Complaint

  Date:03/13/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired Stanley Steamer from the *** ******* *** **** ** ***** to clean our ducts, my husband and I are seniors, and the young man suggested buying these filters, he said we would never need to buy filters again. He said to remove them every 3-4 months and hose the dirt out of them, allow them to dry and simply put them back in. Well we had them in for approximately 3 1/2 months, and my husband opened the lock on the grate and they immediately started falling out, and we decided to wait for my son, my son was having a very difficult time trying to hold the grate door up with them on it and trying to latch the lock. So he said call them up and ask them to take them back, he put the disposable filters back in. In the meantime I called our HAVC guy up to see if he could repair our vent grate doors, because they were damaged from trying to reinstall the filters they sold us. He said we should not be using those filters because they restrict the air flow to the unit. I called Stanley Steamer back and asked them to take them back and refund us the $450.00 , the young lady said we don't take returns on them, I asked her where it said that on my receipt!? She said well I'm telling you. No where on the receipt did it say no returns, and the young man never mentioned that either.! She said she would have a manager call us back. In the meantime our dryer was not working properly, not drying our clothes properly, so I had to call a repair man, he said there's nothing wrong with the dryer, it's the vent, I said we just-had the vents cleaned, he said to call them back. They cleaned it again and the dryer is working properly.$169.00 for repair man, $60.00 to HAVC to repair bent vents, and HAVC man said the filters weren’t good for heating system they restricted air flow, not to use them. Manager came looked the situation over, took the filters, and never heard anything more.

  

  Business Response

  Date: 04/03/2023

  To Whom It May Concern:
  
  Please be advised we are in receipt of the above-referenced consumer complaint. Thank you for bringing this matter to our attention. We believe this matter to be resolved, a refund check in the amount of $450.00 was mailed to the customer on 3/24/23. Once again, thank you for bringing this matter to our attention and please feel free to contact us once again if you need further assistance.
  
  Sincerely,
  
  Paul C*****
  

  Customer Answer

  Date: 04/03/2023

  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  ****** *******

• Initial Complaint

  Date:03/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 23, 2024 I had Stanley Steemer to come out to my house to clean my my carpet and bathroom tile. I also included stairs and hallway to be cleaned. The technician insured me that the carpet could be cleaned of any stains in the carpet. Upon technician completion I noticed there was darkness of the edges of the carpet and in the master bedroom still stains in the carpet which he had insured me that he could remove. I also was charged for bathroom grout cleaning which there is no grout in the tile and the tile was not clean properly as to my satisfaction. Upon me inquiring about the service I had received that day. A second technician was scheduled for February 28, 2023 am upon his arrival he walked through the cleaning area and I was told that he could not remove the dark edges nor the stains in the master bedroom nor properly clean the tile due to age of the carpet and tile. Technician also acknowledged that it was no grout in the bathroom tile. My heart went out to the technician that if he could not clean the carpet and tile please let me know therefore I could have it replaced but it seems like I was took advantage of due to the company gain.

  

  Business Response

  Date: 03/16/2023

  To Whom It May Concern:
  
  Please be advised we are in receipt of the above-referenced consumer complaint. Thank you for bringing this matter to our attention. We have contacted the customer and believe that we have resolved this matter to their satisfaction. Once again, thank you for bringing this matter to our attention and please feel free to contact us once again if you need further assistance.
  
  Sincerely,
  
  Paul C*****
  

• Initial Complaint

  Date:02/14/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called this business a couple months ago to request to have them stop sending me marketing flyers. They took my information and said they would remove me from their list. I keep getting the mailers so I called again today to request they delete my info/account and stop sending me mailers and the business said that they cannot remove me from their mailing list nor delete my account. I would like to stop receiving junk mail and have this business remove my information from their databases and stop mailing me mailers. Thank you.

  

  Business Response

  Date: 02/22/2023

  To Whom It May Concern:
  
  Please be advised we are in receipt of the above-referenced consumer complaint. Thank you for bringing this consumer concern to our attention. We have removed the address provided from all mailing lists. Please note that it is possible to still receive a mailing or two in the next couple of weeks as some mailings may have already been printed and sent out.
  
  Once again, thank you for bringing this matter to our attention and please feel free to contact us again should you need any further information on this.
  
  
  Sincerely,
  
  Paul C*****
  

  Customer Answer

  Date: 02/24/2023

  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  ***** *****

• Initial Complaint

  Date:02/14/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today, 2/14/2023, I called Stanley Steemer. I had an aquarium that leaked an about 40 gallons of water seeped into my rug. The agent said I would need an extraction. He added that there was an app fee of $150 to come out for an estimate. He added that the fee would be waived if I went ahead with the extraction. After the tech arrived and took measurements, checked the carpet pad (which he had never seen before) he started throwing out numbers, $100 for the cleaning, $100 a day for each of 2 pieces of equipment left for 3 days, plus a fee for coming out to check the equipment. I was starting to think that this was a scam of some sort, I asked for the bottom line. It was close to $1,000. The tech then admitted that an extraction was minimally $250 and that he didn't know why the agent didn't tell me that. Well I know why I would have said no thank you and tried to find a less expensive way to solve the problem. I feel scammed, between the agent not being up front about the cost of an extraction and the manner the tech throwing numbers at me. I feel I am entitled to a full refund

  

  Business Response

  Date: 02/21/2023

  To Whom It May Concern:
  
  Please be advised we are in receipt of the above-referenced consumer complaint. Thank you for bringing this consumer concern to our attention. We have contacted the customer directly and left a message requesting a return call to discuss their concerns.
  
  Once again, thank you for bringing this matter to our attention and please feel free to contact us again should you need any further information on this.
  
  
  Sincerely,
  
  Paul C*****
  

  Customer Answer

  Date: 02/23/2023

  I accept the business's response to resolve this complaint. They said they would send a check in the mail
  
  Regards,
  
  
  
  ******** *******

• Initial Complaint

  Date:02/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $400+ for a carpet cleaning for 2 normal size bedrooms.
  Once I viewed the carpets after, they didn't really seemed that different.
  I went and I purchased a $100 Hoover carpet cleaner from target, and cleaned the 2 bedrooms myself.
  I was shocked how directly the carpet was AFTER I just spent $400 for a professional to clean my carpet.
  I took pictures to prove what a terrible job they did.

  

  Business Response

  Date: 02/21/2023

  To Whom It May Concern:
  
  Please be advised we are in receipt of the customers concerns. The local Manager has reached out to the customer directly to discuss these concerns and work towards a mutually agreeable resolution.
  
  Once again, thank you for bringing this matter to our attention and please feel free to contact us again should you need any further information on this.
  
  
  Sincerely,
  
  Paul C*****
  

  Customer Answer

  Date: 02/21/2023

  They did reach out to me to offer partial refund. Once I rejected their offer (last week), they never reached back out again. It's been a full week. 

  
  
  
  
  Regards,
  
  
  
  ****** *******

  

  Business Response

  Date: 03/01/2023

  To Whom It May Concern:
  
  
  Please be advised we are in receipt of the above-referenced consumer complaint. With respect to the substance of the customer’s complaint, During the conversation with the local Branch manager the customer stated the following via email:
  
  “I am willing to meet you halfway for a $300 refund, this way I would imagine your labor and cost would be covered.
  
  Let me know if you accept. Currently I have disputed the charge w my CC, and have filed a BBB complaint.”
  
  Shortly after this we were notified of the credit card dispute that the customer had placed against the payment they made to us. We have responded to that credit card dispute accepting a refund or credit back to the customer in the amount of $300.00, per the customer’s request.
  
  Once again, thank you for bringing this matter to our attention and please feel free to contact us once again if you need further assistance.
  
  Sincerely,
  
  Paul C*****
  

• Initial Complaint

  Date:02/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction Date: 01/06/23
  Address of cleaning: *** ** ********* ** ********* ** 
  Charged: $556
  Invoice: Invoice # ********* Issue: Hired Stanley Steemer to clean kitchen, dining room, living room, downstairs bathroom, and carpeted stair in empty rental home. They arrived, and completed job, but on inspection post cleaning, I found dirt and debris and cat hair in the areas that the cleaning was supposed to have taken place. I called and requested a refund. They asked me to provide photos, which I provided them. They iterated their guarantee was that they would come and reclean the area again but would not offer a refund. I explained that wouldn't work because I had already had someone come to clean the floors because this was a rental and I didn't trust them to complete the cleaning as they had previously failed to do what I had asked of them. They continued to refuse a refund, I spoke with two of their managers, Kaylin and Cory and neither of them seemed to care that this job was done poorly (or not at all) and both of them were unwilling to provide me a refund. I feel taken advantage of, they did not provide the service ordered, or expected and they are unwilling to refund on a job they know they did poorly.

  

  Business Response

  Date: 02/10/2023

  To Whom It May Concern:
  
  Please be advised we are in receipt of the above-referenced consumer complaint. With respect to the substance of this complaint, we feel that we have given this matter all due consideration.
  
  We do not have a money back guarantee, rather we have a customer satisfaction policy and part of that policy is that if we are notified of any cleaning concerns within 10 days of the cleaning, we will come back out to address those cleaning concerns. This may include re-cleaning spots, areas, entire rooms or the whole job if need be.
  
  When the local manager reached out, this customer was offered a recleaning at no charge. The customer declined the courtesy cleaning so she was offered a gift certificate so she could have it recleaned at her convenience. She declined this as well and has disputed the credit card transaction.
  
  We feel that a reasonable attempt was made to address the customers concerns and therefor do not feel as if a refund is warranted at this time.
  
  Please feel free to contact me with any further questions or concerns.
  
  Sincerely,
  
  Paul C*****

  Customer Answer

  Date: 02/11/2023

  
  
  I am rejecting this response because: Their response solves nothing. On their website it says that they "will work with you to correct any situation that may arise" and that "they are not satisfied until you are"
  but that's not really true...
  I think that leads customers down a path where they think they will be heard and worked with if an issue were to come up but in reality - SS will stand behind it's "we don't offer a money back guarantee" warranty as they are doing here.
  It's unfair and I feel taken advantage of.
  SS did a poor job cleaning the floors in this home. I took photos, I called them on it and tried to get them to refund my money. They refused because they wanted to come back and reclean the floors a second time. This will cost me a full day of not being able to show this home to prospective tenants, and also a day where I have to pay out of pocket to have someone on site to let them in, and to stay there with them while they job is redone. Why should the consumer be penalized for their poor job? 
  I think this is unreasonable.
  
  
  
  
  Regards,
  
  
  ***** ******

• Initial Complaint

  Date:01/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with Stanley Steemer to have a silk oriental rug cleaned. They picked up the rug and took it to their facility to professionally clean it. When my rug was returned the delivery guys rolled out the rug for my wife and there was a huge hole about 6 inches by 6 inches burned thru the rug...the rug is ruined! Stanley Steemer eventually accepted responsibility. More than a month passed before I received a contact from Stanley Steemers insurance agent (*******. The requested a copy of the rug purchase receipt when after approximately 3-4 years we can't locate. My wife is in the early stages of Alzheimer's disease and she can't remember where she purchased the silk rug. In lieu of the receipt I paid to have the rug professionally appraised by ******* ******** **** since they provide this service. I obtained a written appraisal for $9,700 for my silk rug. I provided this appraisal to Stanley Steemers insurance agent. After more than 6 weeks I received an email from Stanley Steemer's insurance agent stating "My client (Stanley Steemer) "feels" the appraisal I received was excessively high and want to settle the claim for $3,000"! I expect to be treated fairly after Stanley Steemer destroyed our expensive silk oriental rug and I expect to be paid per the appraisal for $9,700 + the appraisal fee of $150 and to be refunded for the cleaning fee $300 for which I still have not been refunded! My claim for $10,150 is fair and I should not be insulted with a low offer because of what a representative of Stanley Steemer "feels". This situation is very bad and I demand to be fairly compensated for the damages caused.

  

  Business Response

  Date: 02/10/2023

  To Whom it may concern:
  
  Please be advised we are in receipt of the above-referenced consumer complaint.
  It is our understanding that the adjuster assigned to the claim has been contacted
  the attorney representing the customer.
  
  
  At this point in time any communication regarding this claim
  needs to be between the customer's attorney and the adjuster assigned to the
  claim.
  
  Once again, thank you for bringing this matter to our attention and please feel
  free to contact us again should you need any further information on this.
  
  
  
  Sincerely,
  
  Paul C*****
  

  Customer Answer

  Date: 02/11/2023

  I am rejecting this response because: I do NOT have an attorney on this matter. Stanley Steemer is once again avoiding dealing with this directly. I have personally had to speak with their claims adjuster and all he says is "Stanley Steemer dictates to me what I am allowed to offer you for compensation". I will bad mouth Stanley Steemer to whoever I can (Social Media and beyond)if they fail to step up and properly compensate me for the damage they caused to my expensive Silk Rug!
  
  Regards,
  
  
  
  **** *****