Carpet and Rug Cleaners
Stanley Steemer International, Inc. & Corporately Owned Branch LocationsReviews
This profile includes reviews for Stanley Steemer International, Inc. & Corporately Owned Branch Locations's headquarters and its corporate-owned locations. To view all corporate locations, see
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Average of 308 Customer Reviews
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Review fromAngie B
Date: 09/27/2022
1 starAngie B
Date: 09/27/2022
I will never use Stanley Steemer again. Supposedly cleaned my air ducts. However, had to have them come back to clean cold duct returns that they didnt do. I then was vacuuming out the air ducts and found a slurpee cup lid in one one them. Obviously that duct didnt get cleaned either. Called for someone to return my call and have yet to hear from anyone.
Stanley Steemer International, Inc. & Corporately Owned Branch Locations
Date: 10/03/2022
Hi *****, thank you for taking the time to write a review on your recent experience using Stanley Steemer. We have located your account and see that a manager at your local office has already reached out regarding your concerns. If we can help in any other way, please call us at 1-800-STEEMER.Review fromKeith H
Date: 09/17/2022
1 starWill never have them again. Duct cleaning, we'll not clean at all. Called & called, came back to check it out. Did nothing. Got another appointment for recleaning. Seemed better, but they didn't **** the blown dirt out of furnace filter area. Turned on heat today, some dirt blew out. If they had sucked out the dirt from filter area it would have been better. Removed new, clean filter and it was disgusting filthy. We're sick of cleaning up after them. Very disgusted & frustrated as we made many calls with no return calls. Don't ever hire them for duct cleaning.Review fromKathleen B
Date: 08/23/2022
1 starWaste of time and money. Arrived with wrong equipment, left for an hour and returned with equipment they said they had never used before and they didnt know how to use it. Manager was supposed to call but never did. Dont call Stanley Steamer for duct cleaning. Technician told me I had electrical problem. Electrician visit and $150 later it turned out the technicians didnt know how to plug in their own equipment.Review fromRoberta M
Date: 08/23/2022
2 starsRoberta M
Date: 08/23/2022
There online scheduling is a total bait and switch. I scheduled a bathroom tile cleaning which I assumed would be both the shower stall and floor. Instead the tech informed me it was only the floor and another $250 for the stall!!! The online scheduling also had a special for two room carpet cleaning. Again after the cleaning when I asked why I didnt get the advertised price I was told it was because I had two area rugs not wall to wall. So I paid more for less carpet!! Never using them againStanley Steemer International, Inc. & Corporately Owned Branch Locations
Date: 08/25/2022
Hi *******, thank you for letting us know of this unsatisfactory experience. We have located your account and shared your experience with the local Stanley Steemer management team. A manager or a member of our Customer Relations team will be contacting you shortly. If you don't hear from someone within two business days, please contact our customer relations department at ******************************************** or **************. Thank you again for bringing this to our attention and we look forward to restoring your faith in Stanley Steemer.Review fromPamela B
Date: 08/17/2022
1 starPamela B
Date: 08/17/2022
My insurance company called them for what I thought was a sewer line back up, it was not I found out it was a U joint from my washing machine, which is right next to the clean-out in my basement. This is what stained my carpet. It did not need water extraction. Stanley Steemer started calling me before I could get off the phone with my insurance company. They wanted to set up a time to come out, I told them I do not have standing water, I do not need water extraction, I need the stain on the carpet in the hallway cleaned, and they called me 4 to 6 times in a 4 day time period, each time I told them I only need my hallway cleaned, they ignored me every time. The last time was the night before they came out to my home.After a couple of days, I withdrew the claim from my insurance company because it was only a stain on the carpet. The only reason I stayed with SS is because my insurance called them and I trusted my insurance company, I wish I would have canceled them and called someone else because they charged me $150.00 for water extraction that my carpet did not need and $26.00 to clean my hallway. THIS WAS A TOTAL RIP-OFF! I told them 4 to 6 times I do not need any water extraction, only to be ignored. The kid that came outsat in the truck 40 minutes before he and his trainee rang the doorbell. I asked him why they sat in the truck long and he said I was changing the order, but he obviously did not. I will not do business with Stanley Steemer again.Stanley Steemer International, Inc. & Corporately Owned Branch Locations
Date: 08/23/2022
Hi ******, thank you for taking the time to post a review about your recent experience using Stanley Steemer. We want you to know that we value you as a customer and are truly sorry that you have been inconvenienced in this way. We would like to learn more about your experience and see if there is anything that we can do to restore your faith in Stanley Steemer. Please email us to ******************************************** with your address, zip code and phone number associated with your account. Once we have located your account, a local Manager or a member of our Customer ******************** will be in contact with you. Thank you again for bringing this to our attention and we look forward to hearing back from you.Review fromWilliam S
Date: 08/06/2022
1 starWilliam S
Date: 08/06/2022
Not a customer but an aggrieved neighbor. Before 9:00 this Saturday morning, August 06, 20, your ruck #**** parked within **** inches of the driver side so I could not get in my car without climbing over the gearshift. I am 82 and that is not easy for me and I should not have to do contort myself to do this. When I complained to ****** one of the two workers, he did not apologize but said, astonishingly, that I had parked too close to the white line that defines my parking place, #***. That is nonsense. I was within the white lines and even if I weren't he has no business parking so close to me. Other places were available but he wanted to be close to the target apartment so figured the h*** with me. Drivers and technicians should be trained not to inconvenience residents and to apologize if they err. Moreover, the truck engine was loud and on for at least half an hour, and spewing exhaust directly toward my apartment. Stanley Steemer must install a quieter muffler. ****************************** ***********************************************************************************Stanley Steemer International, Inc. & Corporately Owned Branch Locations
Date: 08/10/2022
Hi *******, we are so sorry to hear about this unsatisfactory experience. We would love the opportunity to discuss this with you and your local Stanley Steemer. Could you please email us at ******************************************** with the best number to contact you? Again, please accept our apologies for this unsatisfactory experience and we look forward to hearing back from you.Review fromBrian R
Date: 07/26/2022
1 starBrian R
Date: 07/26/2022
Worst customer experience I've had in a long time. They missed the 5 hour window. I had called to see where they were and at that time the call center rep canceled my appointment when the driver was 10 mins away. He gets back on the phone with an apology like that is supposed to make someone who sat around 5 hours waiting for a service feel better? I wouldn't recommend this company to my worst enemy! Management can't even be contacted and offering a lousy deodorizer treatment doesn't make up for 5 hours of my time wasted!Stanley Steemer International, Inc. & Corporately Owned Branch Locations
Date: 07/29/2022
Hi *****, we are so sorry to hear about this unsatisfactory experience. We would love the opportunity to discuss this with you and your local Stanley Steemer. Could you please email us at ******************************************** with your zip code and cleaning address? Please include the best number to contact you at so that we may contact you regarding the details of your experience. Again, please accept our apologies for this unsatisfactory experience and we look forward to hearing back from you.Review fromCheryle A
Date: 07/16/2022
5 starsCheryle A
Date: 07/16/2022
They were outstanding, the most professional & caring I have seen in a long time I will recommend your company to anyone. It was a pleasure doing business with Stantley.Stanley Steemer International, Inc. & Corporately Owned Branch Locations
Date: 07/18/2022
Thank you for the review! We appreciate you taking the time to share your experience with us. We will make sure that the technicians are recognized for their efforts, thank you again for your business. If we can help in any other way, please call us at 1-800-STEEMER.
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