Business Profile
Carpet and Rug Cleaners
Stanley Steemer International, Inc. & Corporately Owned Branch LocationsReviews
This profile includes reviews for Stanley Steemer International, Inc. & Corporately Owned Branch Locations's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 308 Customer Reviews
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Review fromMargaret F
Date: 02/11/2023
1 starMargaret F
Date: 02/11/2023
I asked and paid for a deep cleaning after having repairs to ceilings and walls and painting throughout the house. I was told the furniture would be moved except for the big pieces like the breakfront. When the tech arrived he informed me he doesn’t move the furniture. I pointed out something in the bathroom and he said the machine couldn’t reach that area. I expected he would use his hand to reach the same as I do. It was left undone. He did though do something that I forgot to mention when I signed up for the job. I paid more than $500.00 for a job that I could have (and have) done myself. And he expected a tip!!!!
Don’t believe the commercials!!! Stanley Steamer does NOT leave your house cleaner.-
Stanley Steemer International, Inc. & Corporately Owned Branch Locations
Date: 02/20/2023
Hi Margaret, thank you for taking the time to bring this to our attention. We do apologize for any inconvenience this may have caused you. We would like to forward this to the managers at the local Stanley Steemer office that way if for some reason they are not aware of it they can look into this matter and contact you directly. Could you please email us with your zip code, cleaning address and phone number associated with your account at [email protected] or contact us at 1-888-637-9842. Once again, we do apologize for any inconvenience this has caused you and we look forward to looking into this as quickly as possible.Review fromJudy W.
Date: 12/08/2022
1 starJudy W.
Date: 12/08/2022
I would recommend you not use until you read there reviews. I my case I was charged the full price of what I contracted them to do and they only did a partial job. When I questioned them they now tell me they are charging me for items we never approved of (in other words padding their bill). We still have a lot of dust so I am sure the job was not done correctly. When I spoke to their office I received no assistance at all. They actually deserve no stars at all but to leave a review they make you associate a star.Stanley Steemer International, Inc. & Corporately Owned Branch Locations
Date: 12/13/2022
Hi Judy, we are so sorry to hear about this unsatisfactory experience. We would love the opportunity to discuss this with you and your local Stanley Steemer. Could you please email us at [email protected] with your zip code and cleaning address? Please include the best number to contact you at so that we may contact you regarding the details of your experience. Again, please accept our apologies for this unsatisfactory experience and we look forward to hearing back from you.Judy W.
Date: 12/14/2022
The company has been contacted and advised to email any information to me. As of now, they have not contacted me and I do not expect them to. They do not operate with honesty or integrity and therefore will not put anything in writing.Review fromAbby B
Date: 12/07/2022
1 starAbby B
Date: 12/07/2022
Terrible experience. I will never use them again. I’m a retired female senior and I felt extremely threatened by and uncomfortable with this crew, their high pressure sales tactics and cornering me in my basement. They left huge mess for me to clean and also used my toilet and left a disgusting filthy mess on and in toilet. Charged me almost 1,000 for basement 2 halls and 1 stairs and partial bedroom. Said they weren’t including the hall and that they gave me 15% discount. Very difficult to deal with. They disrespected my home and me andStanley Steemer International, Inc. & Corporately Owned Branch Locations
Date: 12/12/2022
Hi Abby, thank you for taking the time to post a review about your recent experience using Stanley Steemer. We want you to know that we value you as a customer and are truly sorry that you have been inconvenienced in this way. We would like to learn more about your experience and to see if there is anything that we can do to restore your faith in Stanley Steemer. Please email us to [email protected] with your address, zip code and phone number associated with your account. Once we have located your account, someone from management will be in contact with you. Thank you again for bringing this to our attention and we look forward to hearing back from you.Review fromShuron P
Date: 12/03/2022
1 starShuron P
Date: 12/03/2022
I should've read the reviews prior to having this company to my home. it's ironic I had a very similarexperience as the ustomer below my price wentfrom $275.00 to ****** and was told the reason for the increase was that the information that was initially taken down by the rep showed less rooms that I needed cleaned. I was warned by my sister who used this company 30 years ago not to use them because of her experience with them but I thought it is well known company and certainly there craft had improved. NOT TRUE BIG MISTAKE!! I spoke with a friend who was considering calling Stanley Steemer to come in his home to have work done. I quickly let him know ofmy experience and have advised him consider another company. This company has been in my home 3 times two times to redo work that was not done to my satisfaction. I can't get in to all of the particulars in this experience because it is just to much. I even tried contacting thecorporate office with no success. PEOPLE BEWARE!!Stanley Steemer International, Inc. & Corporately Owned Branch Locations
Date: 12/12/2022
Hi Shuron, thank you for letting us know of this unsatisfactory experience. We have located your account and shared your experience with the local Stanley Steemer management team. A manager or a member of our Customer Relations team will be contacting you shortly. If you don't hear from someone within two business days, please contact our customer relations department at [email protected] or 1-888-637-9842. Thank you again for bringing this to our attention and we look forward to restoring your faith in Stanley Steemer.Review fromEli B
Date: 11/27/2022
1 starEli B
Date: 11/27/2022
Dishonest, lier, Company. When you call they give you a estimate and when they show up price will increase by %100 .Stanley Steemer International, Inc. & Corporately Owned Branch Locations
Date: 11/29/2022
Hi ***, we are so sorry to hear about this unsatisfactory experience. We would love the opportunity to discuss this with you and your local Stanley Steemer. Could you please email us at ******************************************** with your zip code and cleaning address? Please include the best number to contact you at so that we may contact you regarding the details of your experience. Again, please accept our apologies for this unsatisfactory experience and we look forward to hearing back from you.Review fromGrace N.
Date: 11/21/2022
1 starGrace N.
Date: 11/21/2022
My 72 year old mom ordered carpet cleaning to help after getting a new puppy. There were numerous spots on the carpet where the dog had had an accident. When she ordered the Stanley Steemer service, they had agreed upon spot treatments preceding the cleaning, and de-odorizer and protectant following the cleaning. The team was there for less than 15 min. They did none of the extra services that she paid for. They even told her that the de-odorizer and protectant were all in the same solution as the cleaning liquid (which I later learned from the Stanley Steemer Rep is false). When I called the company to take care of it, they would offer no refund, even partial. They only offered to come out and inspect it or redo it--to which we were not interested. While the cleaning itself was terrible, the business model for taking care of customer complaints was even worse. At the end, they offered me a partial gift card which given that I would never use them again, felt like a slap in the face.Stanley Steemer International, Inc. & Corporately Owned Branch Locations
Date: 11/29/2022
Hi *****, thank you for taking the time to post a review about your recent experience using Stanley Steemer. We want you to know that we value you as a customer and are truly sorry that you have been inconvenienced in this way. We would like to learn more about your experience and to see if there is anything that we can do to restore your faith in Stanley Steemer. Please email us to ******************************************** with your address, zip code and phone number associated with your account. Once we have located your account, someone from management will be in contact with you. Thank you again for bringing this to our attention and we look forward to hearing back from you.Review fromCarolyn H
Date: 11/16/2022
1 starMy original complaint was the service. My floors were not cleaned in certain areas and I asked to speak to a manager. My floor was cleaned October 10th and as of yet I have not heard from the manager. I have been told several times that he would call and that someone would come back out and inspect my floors. Neither has happened. I think it is very unprofessional of this company to not get back with an unsatisfied customer. To top it off I was quoted ****** and ended up paying *******. So unprofessional and rude.Review fromArthur M
Date: 11/09/2022
1 starWe had talked to the *********** ******* office to schedule a carpet cleaning for our home. They quoted $324.00. I was gone when they came but my 78 year old wife was here. They did the carpet and the kitchen chairs as asked and on the quote. They told her she needed the protection and deodorizing. She did not ask the amount, our fault but who would take advantage of a 78 year old. When they got done they billed her an additional $931.00. She did not no better than to pay this outrageous bill. Does this company really need to go around scamming elderly people? I did not realize they had done the same thing Nov. 11 2019. My wife never said anything about it I thought their quote was good then as I thought it was now. When I called the local manager to complain and told him I would put a hold on the check, he told me he was a police officer and he would have me locked up before nightfall. This was heard by a associate who was in the car at the time and the phone was in the hands free mode over the speakers. Is this stanley steemer?Review fromCarole T
Date: 09/29/2022
1 starI purchased a doormat with a lifetime guarantee several years ago. When I called to have it replaced, which I was told could be done at any time, they refused. The owner is very unprofessional.Review fromTed C
Date: 09/29/2022
5 starsTed C
Date: 09/29/2022
I had Stanley Steemer out for a bunch of rug and upholstery work and they did excellent work. Thank you.Stanley Steemer International, Inc. & Corporately Owned Branch Locations
Date: 10/03/2022
We're so glad Stanley Steemer could give you such a great experience. Thank you so much for the kind words, and we look forward to cleaning for you again!
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