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Business Profile

Energy Conservation Products

StopWatt

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Energy Conservation Products.

Complaints

Customer Complaints Summary

  • 77 total complaints in the last 3 years.
  • 30 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/10/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order #C8FF8A870B. Tracking #**********************. Ordered 3 ultra Air Heaters on 11-24-2024. Money was taken out of my account on **********. Have not had tracking update since 12-2-2024. Sent email to support on 12-10-2024, no reply. Tracking looks suspicious. Last tracking entry was 12-2-2024, the package was in ****************, ** and *******, **. Called Discover to have charges reversed but non receipt of goods is not in their purview. Please help.

    Customer Answer

    Date: 12/19/2024

    After the BBB contacted the company, a couple of days later the product arrived.  The tracking had not been updated since Dec 2, **************************** *******, ***  Then out of the blue, the product showed up on our porch.

    So, we can drop the request for reimbursement.

     

    Thank you for your help.

     

    *** ****

    ************

     

  • Initial Complaint

    Date:12/06/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Nov 30 2024 I ordered 1 stopwatt saver. I contacted support@esaverwatt. Com to cancel order same day. Ive it was approx 2 days later till they replied, said order processed and shipped. I have since been trying for them to credit account. They said they would send me return mailing address to mail item back but havent sent that to me yet, I keep getting runaround . Cost is $68.84.Order # **E320BCFD, tracking # is9261290278838850179630. Item is still in ******* for some reason and never arrived, after seeing all the reviews I dont think it works and want my money refunded. I will send item back if it arrives but need mailing address to do so. Its been 2 days now from last email I sent them to resolve these issues. No response.

    Business Response

    Date: 12/09/2024

    Stop Watt
    ***************
    STE 213
    ****************

                                              
                                                                                                                         December 9, 2024




    BBB of ************
    ******************************************************************************
    ph: ***************
    fax: **************


    To whom it may concern,


        In the interest of 100% customer satisfaction Mr. ******** orders have been canceled and refunded the total amount of $68.84. This represents all payments made on Mr. ******** order.Before receiving the complaint from your office, we were unaware that Mr. ******* was unsatisfied with his purchase. Had Mr. ******* contacted us regarding his concerns we feel confident all of them would have been addressed and resolved.




    Sincerely yours,


    ***** ******
    V.P. Consumer Relations

    Business Response

    Date: 12/09/2024

    Stop Watt
    ***************
    STE 213
    ****************

                                              
                                                                                                                         December 9, 2024




    BBB of ************
    ******************************************************************************
    ph: ***************
    fax: **************


    To whom it may concern,

        When we tried to process the refund back to the credit card that was used when the order was placed we found that the payment was unable to be processed. We are not sure if it is the credit card or our merchant account.

        In the interest of 100% customer satisfaction Mr. ******** orders have been canceled and a refund check for the total amount of $68.84 is being issued.This represents all payments made on Mr. ******** order. Before receiving the complaint from your office,we were unaware that Mr. ******* was unsatisfied with his purchase. Had Mr. ******* contacted us regarding his concerns we feel confident all of them would have been addressed and resolved.




    Sincerely yours,


    ***** ******
    V.P. Consumer Relations

    Customer Answer

    Date: 12/10/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I accept the business's response to resolve this complaint.

    Regards,

    ****** *******

  • Initial Complaint

    Date:12/05/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 3 units and had one unit stop working within 3 days of receiving and emailed the company to get a replacement but never heard back. I sent two follow emails and still no response. Then I read all the complaints here about these not actually working and I haven't had time to see if my electric bill actually has been reduced but I believe what I am ready here on the BBB and am requesting a full refund for misinformation on their claims and poor customer service!

    Business Response

    Date: 12/09/2024

    Stop Watt
    ***************
    STE 213
    ****************

                                              
                                                                                                                         December 9, 2024




    BBB of ************
    ******************************************************************************
    ph: ***************
    fax: **************


    To whom it may concern,


        Ms. ******* orders have been canceled and a refund check in the total amount of $144.31 has been issued and will be sent out this week.This represents all payments made on Ms. ******* order. Before receiving the complaint from your office, we were unaware that Ms. ****** was unsatisfied with her order. Had Ms. ****** contacted us regarding her concerns we feel confident all of them would have been addressed and resolved.




    Sincerely yours,


    ***** ******
    V.P. Consumer Relations

    Customer Answer

    Date: 12/10/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I accept the business's response to resolve this complaint.

    Regards,

    ***** ******

  • Initial Complaint

    Date:12/05/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12/1/24 I was not able to sleep and ran across StopWatt add that claims to save energy, I click on it to review and was going to see how was shipping was and bingo I was not only charged for the item but a lot more than it should have been if I wanted to buy it. There was no check, no way to review cost or charges!Im a senior on fixed income and cannot afford to be scammed like this. Ive tried and ****** tried to reach the company but was not able to reach them.I want full refund and this company made to change how it checks out or finalizes the order. I was not able to see what the cost was for shipping, taxes or what they were charging mewhich ended up being way higher and had all kinds of extra charges like a Convenience Levy. As I have been trying to find a way to reach this company I see that they are listed as a scam. How are they allowed to do this? My amount taken was $144.31, ironically my power bill is $147 that I cant pay now thanks to this company taking my money without me confirming letting me see the final price. Please refund and help prevent others from having to go through this!Thank you

    Customer Answer

    Date: 12/05/2024

    Thank you so much for your assistance, I received a message and the comp is refunding my money, today,  I also received from ****** that they are refunding it and closing the case.  I hope they fix the problem with their ad so others dont have the same issue.  

    I appreciate so much that the company responded and  refunded the full amount.

     

    Thank you I can pay mt electric bill now. 

  • Initial Complaint

    Date:12/04/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They advertise wall plug- ins designed to cut your energy bill up to 80% from **** ****. That is false. **** **** has nothing to do with this. Stopwatt comes up in ******************** device. You cannot contact them by phone or the internet. They charged me more than they said and claimed they had given me a credit back to my account, which never happened. They claim there is a 30 day money back policy but you can't contact them to implement this. It has been 7 days since we ordered it (Nov. 26th) and it hasn't even shipped. There have been 35 complaints against them this year, and the complaints say they don't do what is stated in their add and, in fact, they could be a fire danger because of the poor workmanship they have.

    Business Response

    Date: 01/06/2025

    Stop Watt
    ***************
    STE 213
    ****************

                                              
                                                                                                                         January 6, 2025




    BBB of ************
    ******************************************************************************
    ph: ***************
    fax: **************


    To whom it may concern,

         Mr.Zahrtes account has been refunded in full $115.80. The account has been closed and no additional activity will take place, Mr. ****** can keep any product he has.

       Before receiving the complaint from your office, we were unaware Mr. ****** was unsatisfied with the product he received. We hope that the refund resolves any issues that Mr. ****** has.

        We want to make it explicitly clear that Stop Watt is neither endorsed nor developed by any celebrity. We acknowledge that reports of overzealous affiliate marketers featuring unapproved, invalid, and untrue claims have surfaced. We distance ourselves from these misleading statements and prioritize delivering accurate information to our valued customers.







    Sincerely yours,


    ***** ******
    V.P. Consumer Relations

  • Initial Complaint

    Date:12/03/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two of your Power units on 11/17/24 for the amount of $68.84, on check out there was an offer for an additional unit for $24.90, so I accepted it, both were paid for thru my ****** account for a total of $162.58, there was also supposed to be a free one included that never showed up, that was what attracted me in the first place to order with you. I called your support number as you instructed, and also sent you a copy of your ad giving a free unit with my order, as of yet I have not received the free unit or the additional unit for $24.90, only the two I orginally ordered. were delivered, when I called your support number some body from Indian Asian Heritage answered the phone, I couldn't understand a darn thing he was saying, because his english was that *********, I'm too tired, and just want to cancel my order, please refund my $162.58, you can keep the unit you were supposed to send, and the one that was for $24.90 and as soon as I see my refund I will send your two units back to you, at least I am honest.This was my second email to them, and they never answered either one.

    Customer Answer

    Date: 12/10/2024

    This company is so evasive, emails are unanswered, incomplete order delivered, there are still 2 units outstanding. Reviews I have read indicate that this company may be a scam, certainly seems that way for now, unable to get ahold of them, unanswered emails, incomplete order etc. I want my hard earned money refunded, you can have this unit back

    Business Response

    Date: 01/06/2025

    Stop Watt
    ***************
    STE 213
    ****************

                                              
                                                                                                                         January 6, 2025




    BBB of ************
    ******************************************************************************
    ph: ***************
    fax: **************


    To whom it may concern,


        ****** orders have been canceled and refunded in the total amount of $93.74. This represents all payments made on Mr. *** order. Before receiving the complaint from your office, we were unaware that Mr. ** was unsatisfied with his product.



    Sincerely yours,


    ***** ******
    V.P. Consumer Relations

  • Initial Complaint

    Date:11/28/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Wish I would have checked out these things before I bought them. Now I feel stupid. I guess I am just out of the money I spent on a scam.

    Business Response

    Date: 12/09/2024

    Stop Watt
    ***************
    STE 213
    ****************

                                              
                                                                                                                         December 09, 2024




    BBB of ************
    ******************************************************************************
    ph: ***************
    fax: **************


    To whom it may concern,


        Mr. ****** orders have been canceled and refunded on 12/06/2024 in the total amount of $162.33. This represents all payments made on Mr. ****** order. Before receiving the complaint from your office, we were unaware that Mr. ***** was unsatisfied with his refund. Mr. ***** contacted us regarding his concerns and was immediately refunded.



    Sincerely yours,


    ***** ******
    V.P. Consumer Relations

    Customer Answer

    Date: 12/10/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I accept the business's response to resolve this complaint.

    Regards,

    **** *****

  • Initial Complaint

    Date:11/26/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought the product under false pretenses. Tried to return the product in accordance to the FAKE company's 90 day return policy. Was given a FAKE address to send the product back to (ref jpg attached). Here is the address they give to send it back to:*************************************** STE ******** **************. VA 2354, US That's correct, that is the 4 digit zip code they give). When looking up the FAKE address, the only thing close is a *** Store. Of course this is all via their fake website - **************************************************************************************************************************

    Business Response

    Date: 12/09/2024

    Stop Watt
    ***************
    STE 213
    ****************

                                              
                                                                                                                         December 9, 2024




    BBB of ************
    ******************************************************************************
    ph: ***************
    fax: **************


    To whom it may concern,


        Mr. ****** orders have been canceled and refunded on 12/09/2024 in the total amount of $103.15. This represents all payments made on Mr. ****** order. Before receiving the complaint from your office, we were unaware that Mr. ***** was unsatisfied with his order. Had Mr. ***** contacted us regarding his concerns we feel confident all of them would have been addressed and resolved.

        Mr. ***** can feel free to keep the product he has received, and we apologize for the delay in response. The order has been cancelled and there will be no further billing.

    Sincerely yours,


    ***** ******
    V.P. Consumer Relations

  • Initial Complaint

    Date:11/21/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Items did not work as advertised. There were no cost-savings at all.I spoke on the phone with ***** ****** in August, 2024. We had a cordial conversation, during which I agreed to try the items for several more months. I have attached below an email exchange with StopWatt. I chose a remedy that was offered (option 1).I have tried with no success to move beyond my selection of the offered remedy. Please help me with this issue. Yours Truly, ******* H ******* ******************* ************

    Business Response

    Date: 12/09/2024

    Stop Watt
    ***************
    STE 213
    ****************

                                              
                                                                                                                         December 9, 2024




    BBB of ************
    ******************************************************************************
    ph: ***************
    fax: **************


    To whom it may concern,


        In the interest of 100% customer satisfaction Mr. ******** orders have been canceled and refunded the total amount of $102.46. This represents all payments made on the order. Before receiving the complaint from your office, we were unaware that Mr. ******* was unsatisfied with his purchase. Had Mr. ******* contacted us regarding his concerns we feel confident all of them would have been addressed and resolved.

        Mr. ******* can keep any product he has received and we apologize for the delay in responding.The order has been cancelled and there will be no further billing.

    Sincerely yours,


    ***** ******
    V.P. Consumer Relations

    Customer Answer

    Date: 12/21/2024

    The matter with StopWatt was fully resolved to my complete satisfaction. 

    Initially they tried to placate me with a partial reimbursement.  But shortly thereafter I received two amounts totalling the entire amount.  I concluded that action was due to your involvement. 

    Thank you very much for your help in this matter. 

    ******* H Parnell 

     

  • Initial Complaint

    Date:11/20/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Stop Watt from what I thought was going to be **** ****** company, but apparently I have been SCAMMED!! I paid $59 for the product, but have yet to receive it. I tried calling the phone number, but all I got was an automated message. I tried contacting them through text message, but again all I got was an automated reply. I am a poor Veteran living under the poverty level, and can't afford to lose this money or the product (preferably rather have the product). Can you help me?

    Customer Answer

    Date: 11/23/2024

    Just received StopWatt from company, so you can cancel my complaint ( for now?). Thanks for all your help!!!

StopWatt is NOT a BBB Accredited Business.

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