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Business Profile

Energy Conservation Products

StopWatt

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Energy Conservation Products.

Complaints

Customer Complaints Summary

  • 77 total complaints in the last 3 years.
  • 30 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/30/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    DATE 9/22/2024 BEING ON A STRICT BUDGET, I ORDERED 2 OF THE PRODUCTS HOPING TO REDUCE MY ELECTRIC COST. DID NOT WORK!AND NOW I SEE, THERE ARE MANY MORE THAT THOUGHT THE SAME AND HAVE HAD THE SAME RESULTS.I AM ASKING FOR A FULL REFUND FROM THE STOPWATT COMPANY.

    Business Response

    Date: 01/06/2025

    Stop Watt
    ***************
    STE 213
    ****************

                                              
                                                                                                                         January 6, 2025




    BBB of ************
    ******************************************************************************
    ph: ***************
    fax: **************


    To whom it may concern,


        Ms. ****** orders have been canceled and refunded in the total amount of $98.16. This represents all payments made on Ms. ****** order. Before receiving the complaint from your office, we were unaware that Ms. ***** was unsatisfied with her order.



    Sincerely yours,


    ***** ******
    V.P. Consumer Relations

  • Initial Complaint

    Date:10/18/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have contacted the Company and I have not received a Response! They Are Not Legitimate At All! They also said if for Any Reason you Are Not Satisfied that You would be Reimbursed!! That's All I Want!!!! In These Time's Of The Economy......$196.32 IS A LOT of Money to Be Wasted on A Lie!!!Sincerely, I Pray that YOU can Help.***** ******* *************!!!

    Business Response

    Date: 01/06/2025

    Stop Watt
    ***************
    STE 213
    ****************

                                              
                                                                                                                         January 6, 2025




    BBB of ************
    ******************************************************************************
    ph: ***************
    fax: **************


    To whom it may concern,


        Ms. ******** orders have been canceled and refunded on 10/30/2024 in the total amount of $196.32. This represents all payments made on Ms. ******** order. Before receiving the complaint from your office, we were unaware that Ms. ******* was unsatisfied with her refund. Ms. ******* contacted us regarding her concerns and was immediately refunded.



    Sincerely yours,


    ***** ******
    V.P. Consumer Relations

    Customer Answer

    Date: 01/07/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I accept the business's response to resolve this complaint.

    Regards,

    ***** *******

  • Initial Complaint

    Date:10/18/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I despise the anonymity of emails and the Internet, which gives these kinds of "businesses" an advantage. I am receiving 2 emails a day from this company. I never provided them with my email address or with permission to spam me. They allegedly provide an "unsubscribe" link in the image at the bottom of each email and it doesn't work. They claim I can unsubscribe by sending the a postcard. Why do I have to spend money and time doing this? If I'm going to spend money, I am going to go visit them in person. They are about 20 minutes from me. Stop Watt **************************************** ************

    Customer Answer

    Date: 11/11/2024

    I went to locate the previously-reported address for this business (Stop Watt **************************************** ************). I discovered it was a UP Store as shown in the attached photos. The store told me to open a mailbox -- in this case, 213 -- a person would have to provide ID, whether it is for personal use or for a business. 

    Is it possible for you to make a referral to the Ohio Attorney General on behalf of everyone who has complained about this business?  Please advise ****. If you cannot do so, I will do it.

    FYI, I am now getting other unsolicited spam-type emails using the same artwork from anther company that is selling the same device.  In the case of the latest mailings, they have removed the company location from the image they attached that contains all of the sales information. (This approach prevents anyone from search for the address since it is part of the graphic and not listed in text form within the email.  If you would like me to send the emails, I have save quite a few of them.

    Please advise. I await your response. Thank you.

    -*** *******

    Customer Answer

    Date: 11/11/2024

    I went to locate the previously-reported address for this business (Stop Watt **************************************** ************). I discovered it was a UP Store as shown in the attached photos. The store told me to open a mailbox -- in this case, 213 -- a person would have to provide ID, whether it is for personal use or for a business. 

    Is it possible for you to make a referral to the Ohio Attorney General on behalf of everyone who has complained about this business?  Please advise ****. If you cannot do so, I will do it.

    FYI, I am now getting other unsolicited spam-type emails using the same artwork from anther company that is selling the same device.  In the case of the latest mailings, they have removed the company location from the image they attached that contains all of the sales information. (This approach prevents anyone from search for the address since it is part of the graphic and not listed in text form within the email.  If you would like me to send the emails, I have save quite a few of them.

    Please advise. I await your response. Thank you.

    -*** *******

    Business Response

    Date: 01/06/2025

    Stop Watt
    ***************
    STE 213
    ****************

                                              
                                                                                                                         January 06, 2025




    BBB of ************
    ****************
    ******************-1005
    ph: ***************
    fax: **************


    To whom it may concern,


         After looking in our data base we do not find a customer with the email address *********************************** 
    I did see that the email address was added to the *** (do not email) list and we hope this resolves the issue.



    Sincerely yours,


    ***** ******
    V.P. Consumer Relations

    Customer Answer

    Date: 01/08/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I accept the business's response to resolve this complaint. While I am still getting several similar emails weekly that are related to my original complaint, they are not from this "business". Also, these other businesses are marketing similar product's using ******************* name. Not sure how legal that is, but....

    Consider this case closed.

    Regards,

    ****** *******

    Customer Answer

    Date: 01/15/2025

    Good afternoon.

    The idiots claimed to have stopped emailing me. They did not do so.

    I just received another of their spams. SEE ATTACHED IMAGE.

    What are my options? I closed my ticket recently based on feedback they gave you. I also contacted the Dublin Police, who told me this address was in ******** and outside their jurisdiction. As I told you previous, I went to their stated address and it it a box at the *** Store in the plaza.

    THE POLICE SHOULD INVESTIGATE THESE PEOPLE. This same scam is going on around the country and I am pretty certain **** **** is NOT involved. Thus, they are using false advertizing to push their junk.

    -***
    ********, **

    Customer Answer

    Date: 02/03/2025

    It is amazing that even in the face of fraud -- look at the file of complaints about this (alleged) company -- you can't approach the **********************'s office with a complaint on behalf of everyone.  As I noted, these device are being sold around the country. And it's a verifiable scam using **** ****** name. Look here, a solid review of this scam product:

    Electricity Saving Box Scam (The WORST I've Seen) - Krazy ***** Tech Talk

    "This is one of the most B.S. product I've ever dug into. From the marketing to the science to the real-world testing, the "Electricity Saving Box" is totally a scam. Here's why"

    *******************************************

     

    Check it out. Thank you.

     

    Business Response

    Date: 03/03/2025

    Stop Watt
    ***************
    STE 213
    ****************

                                              
                                                                                                                         March 3, 2025




    BBB of ************
    ******************************************************************************
    ph: ***************
    fax: **************


    To whom it may concern,


        Our records were searched, and no customer named ****** ******* was found in the database. The email address and phone number provided have been added to the 'Do Not Call' and 'Do Not Email'lists to ensure no unsolicited communications are sent from the company.

      
    Sincerely yours,


    ***** ******
    V.P. Consumer Relations

    Customer Answer

    Date: 03/12/2025

    Thank you for following up. FYI, ***** ****** is a b.s. name; he does not exist ANYWHERE in ********. I have researched a number of sites, including ****** and Linkedin, and he is nowhere to be found.  As for his statement that he can't find me, he's right, although they have my email address.

    As I have noted in the past, STOPWATT is a scam that is being run across the ***. Their local address is a *** Store drop box.  If the BBB won't report these people to the Ohio Attorney General or local police for investigation,  why am *I* wasting my time? I have provide as much detail as I can; I'm out.

    As they say at **********, "Thank you, drive through."

  • Initial Complaint

    Date:10/12/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company sells a device that is a scam. The CEO should be criminally charged.

    Business Response

    Date: 01/06/2025

    Stop Watt
    ***************
    STE 213
    ****************

                                              
                                                                                                                         January 6, 2025




    BBB of ************
    ******************************************************************************
    ph: ***************
    fax: **************


    To whom it may concern,


        Mr. ******** orders have been canceled and refunded on 10/12/2024 in the total amount of $79.03. This represents all payments made on Mr. ******** order. Before receiving the complaint from your office, we were unaware that Mr. ******* was unsatisfied with his refund. Mr. ******* contacted us regarding his concerns and was immediately refunded.



    Sincerely yours,


    ***** ******
    V.P. Consumer Relations

    Customer Answer

    Date: 01/13/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I accept the business's response to resolve this complaint.

    Regards,

    ** *******

  • Initial Complaint

    Date:09/07/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I need to get a refund as company promised if I was not satisfied. So far all I have got is a runaround. This product does not work.

    Business Response

    Date: 09/13/2024

    Stop Watt
    ***************
    STE 213
    ****************

                                              
                                                                                                                         September 13, 2024




    BBB of ************
    ******************************************************************************
    ph: ***************
    fax: **************


    To whom it may concern,


        Mr. ******** orders were canceled and refunded on 09/09/2024 in the total amount of $79.04. This represents all payments made on Mr. ******** order. Before receiving the complaint from your office, we were unaware that Mr. ******* was unsatisfied with his refund. We appreciate the opportunity to answer Mr. ******** concern, and we feel confident all issues have now been addressed and resolved.




    Sincerely yours,


    ***** ******
    V.P. Consumer Relations

    Customer Answer

    Date: 09/22/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I accept the business's response to resolve this complaint.

    Regards,

    ****** *******

  • Initial Complaint

    Date:08/16/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two StopWatt in an effort to reduce my power bill (senior citizen). Just plugged them and one doesnt work at all. Since purchasing them I have learned that purchasers say they do not reduce their bills after weeks/months of use. I cannot afford to waste $117 on unusable/workable items. Would like full refund,

    Business Response

    Date: 09/12/2024

    Stop Watt
    ***************
    STE 213
    ****************

                                              
                                                                                                                         September 12, 2024




    BBB of ************
    ******************************************************************************
    ph: ***************
    fax: **************


    To whom it may concern,


        Ms. ******** orders have been canceled and refunded on 09/12/2024 in the total amount of $117.76. This represents all payments made on Ms. ******** order. Before receiving the complaint from your office, we were unaware that Ms. ******* was unsatisfied with her ordder. Had Ms. ******* contacted us regarding her concerns we feel confident all of them would have been addressed and resolved.




    Sincerely yours,


    ***** ******
    V.P. Consumer Relations

  • Initial Complaint

    Date:08/14/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged $63.85 for an extended warranty that I didn't order. I cancelled this order on August 6th. I just want my money returned. I was blind sided by this warranty

    Business Response

    Date: 09/12/2024

    Stop Watt
    ***************
    STE 213
    ****************

                                              
                                                                                                                         September 12, 2024




    BBB of ************
    ******************************************************************************
    ph: ***************
    fax: **************


    To whom it may concern,


        ****************** orders have been canceled and refunded on 08/14/2024 through ****** in the total amount of $88.84. This represents all payments made on Ms. ******* order.Before receiving the complaint from your office, we were unaware that **************** was unsatisfied with her refund. Had **************** contacted us regarding her concerns we feel confident all of them would have been addressed and resolved.




    Sincerely yours,


    ***********************
    V.P. Consumer Relations

    Customer Answer

    Date: 09/17/2024

    This has been taken care of, the company reimburse me.

  • Initial Complaint

    Date:08/05/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Stop watt...does not work. Recieved about the 1st of June. Paid $88. For 2.Have not been able to reach the company for a refund as of yet...I read online that it is a scam. 3E3538A2AA

    Business Response

    Date: 08/14/2024

    Stop Watt
    ***************
    STE 213
    ****************

                                              
                                                                                                                         August 14, 2024




    BBB of ************
    ******************************************************************************
    ph: ***************
    fax: **************


    To whom it may concern,


        In the interest of 100% customer satisfaction Ms. ******* orders have been canceled and refunded the total amount of $88.75. This represents all payments made on Ms. ******* order.Before receiving the complaint from your office, we were unaware that **************** was unsatisfied with her purchase. Had **************** contacted us regarding her concerns we feel confident all of them would have been addressed and resolved.




    Sincerely yours,


    ***********************
    V.P. Consumer Relations

    Customer Answer

    Date: 08/17/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I accept the business's response to resolve this complaint.

    Regards,

    ***********************

  • Initial Complaint

    Date:07/09/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased on 5/9/24. I have received 2 electric bills since, and they are higher than before buying the product. I feel this is a scam.

    Business Response

    Date: 08/14/2024

    Stop Watt
    ***************
    STE 213
    ****************
    ***********************************                                           
                                                                                                                         August 14, 2024

    BBB of ************
    1169 ***********
    *****************************************
    ph: ***************
    fax: **************

    To whom it may concern,

        We regret any confusion that may have taken place when **************************** attempted to order our product. When the customer attempted to place the order on our site we did not receive the complete address or phone number. There was no payment information entered in the system either. I would encourage *************************** to contact her financial institution and track down the merchant by the descriptor on the payment.  

    Sincerely yours,
    ***********************
    V.P. Consumer Relations

  • Initial Complaint

    Date:07/03/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    DOSE NOT WORK,THE ELECTRIC BILL GOT HIGHER WHEN THIS PRODUCT WAS IN USE.THE BILL WENT DOWN WHEN THE PRODUCT WAS REMOVED.

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