Business Profile
Energy Conservation Products
StopWattThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in Energy Conservation Products.
Complaints
Customer Complaints Summary
- 77 total complaints in the last 3 years.
- 30 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/10/2023
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered 3 StopWatts and was also charged 23.52 for the lifetime warranty. I did not say that I wanted the warranty. When I mentioned this to my friend, she asked if I had researched this company through BBB. Upon doing that I found out that this is a scam and I immediately sent an email to the company asking them to cancel my order. I did this within 24 hours. I’m afraid I will get trapped like these other people. I’m asking you to contact them and let them know to please not ship these items to me and to refund my bank account.Business Response
Date: 12/18/2023
Stop Watt
**** ******* **
*** ***
******* ** *****
December 18, 2023
BBB of Central Ohio
1169 Dublin Road
Columbus, OH 43215-1005
ph: ###-###-####
fax: ###-###-####
To whom it may concern,
Ms. ******** contacted our office by email requesting
a refund. Her account was immediately refunded in full $151.08. Before receiving her
complaint from your office we thought the account was settled. We regret any
confusion that may have taken place. Ms. ********’s account has been closed, and no
additional activity will take place. Ms. ******** can keep any product she has.
Sincerely yours,
***** ******
V.P. Consumer RelationsInitial Complaint
Date:12/03/2023
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Product does not do what is claimed and money back garentee does not give you an option to return for refund of purchase price. I do not recall the exact price paid but it was about $75.00.Business Response
Date: 12/08/2023
Stop Watt
**** ******* **
*** ***
******* ** *****
December 07, 2023
BBB of Central Ohio
1169 Dublin Road
Columbus, OH 43215-1005
ph: ###-###-####
fax: ###-###-####
To whom it may concern,
Mr. ***** contacted our office by email
stating he had not received the product. We researched his order and found it
was delivered. We supplied Mr. ***** with the tracking number (**********************)
and informed him to contact us if further assistance was needed. Before receiving this complaint from your office,
we thought the account was settled.
We regret any confusion that may have
taken place and, in the interest of 100% customer satisfaction, we have
processed a full refund of $94.23. Mr. Evan’s account has been closed, and no
additional activity will take place, and Mr. ***** may keep any product he has.
Sincerely yours,
***** ******
V.P. Consumer RelationsInitial Complaint
Date:11/28/2023
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I want to get a full refund from the company Stopwatt falsely claiming to be associated with Elon Musk and to reduce or cut the amount of my electrical utility billBusiness Response
Date: 12/05/2023
Stop Watt
7652 Sawmill Rd
STE 213
Dublin, OH 43016
December 05, 2023
BBB of Central Ohio
1169 Dublin Road
Columbus, OH 43215-1005
ph: (614) 486-6336
fax: (614) 486-6631
To whom it may concern,
Mr. **** contacted our office by phone requesting a
refund. We informed Mr. **** that his account was refunded $112.86. Before
receiving his complaint from your office, we thought the account was settled. We
regret any confusion that may have taken place. Mr. ****’s account has been closed, and no
additional activity will take place. Mr. **** can keep any product he has.
We want to make it explicitly clear
that Stop Watt is neither endorsed nor developed by any celebrity. We
acknowledge that reports of overzealous affiliate marketers featuring
unapproved, invalid, and untrue claims have surfaced. We distance ourselves
from these misleading statements and prioritize delivering accurate information
to our valued customers.
Sincerely yours,
Javen W*****
V.P. Consumer RelationsCustomer Answer
Date: 12/05/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
*** ****Initial Complaint
Date:11/27/2023
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered 4 units on November 17th, 2023 totaling $129.91 under Order Number: **********. I tried to email them, with no response. The company claims it “stabilizes electrical current” and corrects energy waste, slashing utility bills by 40% or more. But don’t let the glossy ads and dramatic testimonials fool you – Stop Watt is a complete scam. This electricity savings sham uses deceptive marketing strategies to trick consumers, including the Slick website loaded with fake reviews Social media ads promoting unbelievable claims TikTok and YouTube videos of “satisfied” customers Fake endorsements by celebrities like **** **** News reports on scam websites that look like ABC, CNN, Fox News The Stop Watt scammers combine these persuasive tactics to give the impression their product is a cutting-edge, proven technology for reducing electric bills. But under even minimal scrutiny, the entire scheme quickly falls apart. Stop Watt contains cheap, generic electrical parts with no special energy-saving capabilities. The few positive reviews are fabricated, the celebrity backers are non-existent, and the news sites are spoofed. It’s all an elaborate ruse to get consumers to spend OUR MONEY FALSELY.Business Response
Date: 12/05/2023
Stop Watt
**** ******* **
*** ***
******* ** *****
December 05, 2023
BBB of Central Ohio
1169 Dublin Road
Columbus, OH 43215-1005
ph: ###-###-####
fax: ###-###-####
To whom it may concern,
Ms. **** contacted our office requesting a
refund. We informed Ms. **** that her account was refunded $129.91. Before
receiving her complaint from your office, we thought the account was settled. We
regret any confusion that may have taken place. Ms. ****’s account has been
closed and no additional activity will take place. Ms. **** can keep any
product she has.
We want to make it explicitly clear
that Stop Watt is neither endorsed nor developed by any celebrity. We
acknowledge that reports of overzealous affiliate marketers featuring
unapproved, invalid, and untrue claims have surfaced. We distance ourselves
from these misleading statements and prioritize delivering accurate information
to our valued customers.
Sincerely yours,
***** ******
V.P. Consumer RelationsInitial Complaint
Date:11/25/2023
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order Number#********** and Order # **********. 10/28/2023. Order #:********** Date: 09/09/2023. I purchased 3 Stopwatts for $109.92. I paid a total of $151.08 for all 3 Stopwatts. One month later, I made the same purchase for an additional $151.08. I plugged them in, as directed, and our breakers kept tripping off. We put up with this for 3 days and I called an Electrician. He told me to unplug the Stopwatts because they are just expensive looking capacitors. I hate being scammed. They falsely claimed to me that **** **** endorsed the product. After several unanswered phone calls and emails I am finally filing a complaint. This company is flat out lying and making claims that are false. I want all of my purchases refunded. I contacted customer support, and got some orders refunded, but now I cannot get a response from the company. Don't fall for this horrible scam. I insist that any outstanding purchases be refunded for deceptive business practices. I have spent at least $302.16, if not more on warranties. Find any other purchases on file under my name and refund all of them immediately, or I will take more extensive action.Business Response
Date: 11/30/2023
Stop Watt
**** ******* **
*** ***
******* ** *****
November 29, 2023
BBB of Central Ohio
1169 Dublin Road
Columbus, OH 43215-1005
ph: ###-###-####
fax: ###-###-####
To whom it may concern,
Ms. *** contacted our office requesting a
refund. We informed Ms. *** that her account was refunded $151.08. Before
receiving her complaint from your office we thought the account was settled. We
regret any confusion that may have taken place. We have now refunded the
account a total of $309.51. Ms. ***’s account has been closed, and no
additional activity will take place. Ms. *** can keep any product she has.
We want to make it explicitly clear
that Stop Watt is neither endorsed nor developed by any celebrity. We
acknowledge that reports of overzealous affiliate marketers featuring
unapproved, invalid, and untrue claims have surfaced. We distance ourselves
from these misleading statements and prioritize delivering accurate information
to our valued customers.
Sincerely yours,
***** ******
V.P. Consumer RelationsInitial Complaint
Date:11/20/2023
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Nov 19, 2023 I placed an order for 3 StopWatt units. The company claimed they would reduce my electricity usage by increased efficiency. They also claimed that you can CANCEL your order prior to shipment. After placing the order a message appeared on the website that "my order was confirmed". They did not send me an email receipt, order #, or tracking number, so I became suspicious. I checked for complaints on the BBB website and found a lot of them which stated the product did not work and that the advertisement was fraudulent and that their money was not refunded upon request. About 1 hour after placing the order, I sent an email to the email address they provided for their service department requesting that my order be cancelled and that my credit card not be charged. I did not received a return message confirming my request.Business Response
Date: 12/01/2023
Stop Watt
**** ******* **
*** ***
******* ** *****
November 30, 2023
BBB of Central Ohio
1169 Dublin Road
Columbus, OH 43215-1005
ph: ###-###-####
fax: ###-###-####
To whom it may concern,
Ms. ******* contacted our office regarding her
concerns. We regret any confusion that may have taken place. Ms. *******’s account
has been refunded in full $133.44. The account has been closed and no additional
activity will take place.
Before receiving the complaint from
your office, we were unaware Ms. ******* was unsatisfied
with the resolution she received from customer service on 11/19/2023. At that time, customer service processed a full refund of $133.44 at Ms. *******’s request. We notified Ms. ******* by email and
she did not indicate any further concerns. If Ms. ******* needed further
assistance, we regret that she did not feel comfortable contacting us again.
Sincerely yours,
*****
******
V.P. Consumer RelationsCustomer Answer
Date: 12/12/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
***** *******Initial Complaint
Date:11/19/2023
Type:Delivery IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 10/23 we placed an order for stopwatt. Ordered 2 total of $93.26 including shipping. They claimed to be sending us plug-in units that would help lower our electricity usage. We later learned that this was a scam and our bill did not go down as promised. After contacting them to return items for refund. They claimed if returned in 60 days you would get a refund. Upon trying to return the items they said I had two choices option 1 - return items with rma#. They will then enter the refund in 7-10 business days. Then could take 25-30 days for it to process through our financial institution. Or #2 no need to return and they will refund $42.15. After reading others comments on here, I see that many had issues with option #2. So we went for option #1 but believe that we should get 100% back due to this scam! Order #53075E2EC6. Under Mark *******. The ad was seen on Facebook with a claim that it was in partnership with Elon Musk and they also claimed that we would get a free unit. That they later claimed they had no idea about that ad.Business Response
Date: 12/01/2023
Stop Watt
7652 Sawmill Rd
STE 213
Dublin, OH 43016
November 30, 2023
BBB of Central Ohio
1169 Dublin Road
Columbus, OH 43215-1005
ph: (614) 486-6336
fax: (614) 486-6631
To whom it may concern,
Mr. ******* contacted our office requesting a
refund. We informed Mr. ******* that his account was refunded $42.15. Before
receiving his complaint from your office, we thought the account was settled. We
regret any confusion that may have taken place. We have now refunded the
account a total of $93.26. Mr. *******’s account has been closed, and no
additional activity will take place. Mr. ******* can keep any product he has.
We want to make it explicitly clear
that Stop Watt is neither endorsed nor developed by any celebrity. We
acknowledge that reports of overzealous affiliate marketers featuring
unapproved, invalid, and untrue claims have surfaced. We distance ourselves
from these misleading statements and prioritize delivering accurate information
to our valued customers.
Sincerely yours,
Javen Wilson
V.P. Consumer RelationsCustomer Answer
Date: 12/04/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
**** ********Initial Complaint
Date:11/17/2023
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered 3 stop watt devices. My son refused to use them and lead me to reviews
If this **** **** scam. After doing my own research, I too believe it is a scam . I also was charged for a washing machine cleaner
(Limescale prevention tablets that I did not orderBusiness Response
Date: 12/01/2023
Stop Watt
**** ******* **
*** ***
******* ** *****
###-###-####
November 30, 2023
BBB of Central Ohio
1169 Dublin Road
Columbus, OH 43215-1005
ph: ###-###-####
fax: ###-###-####
To
whom it may concern,
When
marketing online we have found reviews that love us and reviews that do not. If
you are a customer of ours, we will always make it right! Like most products
Stop Watt works differently for each customer. We regret that Ms. **** did not give our product a try
at helping to reduce her energy consumption.
In the interest of 100% customer
satisfaction Ms. ****’s orders
have been canceled and we have refunded the total amount of $134.88. Before
receiving the complaint from your office, we were unaware that Ms. **** had any concerns as she
never contacted our office.
Ms.
****’s account is closed, there is no remaining balance, and she can keep any
product that she has.
Sincerely yours,
***** ******
V.P.
Consumer RelationsInitial Complaint
Date:11/13/2023
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The transaction was made on 11/10/2023. Money was charged ($117.99) was charged to my credit card 3 times. The device they advertised was to lower electric bill by maintaining a steady flow of electricity through the lines. Follow up shows that it is a scam operation. When I called the company denied that it was their web site. I also emailed the company at hello@stopwatt. no response from company. I was not given a account number or tracking number. They also did the same to my husband and said they can't send to devise; it has the wrong zip code. the ad was on the internet. Contacted the FTC who recommended contacting you.Business Response
Date: 12/01/2023
Stop Watt
7652 Sawmill Rd
STE 213
Dublin, OH 43016
November 30, 2023
BBB of Central Ohio
1169 Dublin Road
Columbus, OH 43215-1005
ph: (614) 486-6336
fax: (614) 486-6631
To whom it *** concern,
Ms. *** contacted our office by email requesting
a refund. Her account was refunded in full $487.32. Before receiving her
complaint from your office we thought the account was settled. We regret any
confusion that *** have taken place. Ms. ***’s account has been closed, and no
additional activity will take place. Ms. *** can keep any product she has.
We acknowledge that reports of
overzealous affiliate marketers featuring unapproved, invalid, and untrue
claims have surfaced. We distance ourselves from these misleading statements
and prioritize delivering accurate information to our valued customers.
Sincerely yours,
Javen W*****
V.P. Consumer RelationsCustomer Answer
Date: 12/12/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you *** update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
********* * ***Initial Complaint
Date:11/13/2023
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company took advantage of my elderly parent by selling them a useless product. I am an electrical engineer and have examined the product that does absolutely nothing other than light up a green light when plugged in, even though this company claims it will cut power bills by 40 percent.
Website further claims that all of the homes energy is routed through this device, which cannot happen with a single plug in device and would be exceptionally dangerous if it did.
Marketing practises were fraudulent, deceptive and designed to entrap the elderly.Business Response
Date: 11/29/2023
Stop Watt
**** ******* **
*** ***
******* ** *****
November 29, 2023
BBB of Central Ohio
1169 Dublin Road
Columbus, OH 43215-1005
ph: ###-###-####
fax: ###-###-####
To whom it may concern,
After searching for the customer by the address provided we can not find anyone at that address in our system. Please provide more information as we would like to provide a solution for the customer. Our goal is 100% customer satisfaction.
Sincerely yours,
***** ******
V.P. Consumer Relations
StopWatt is NOT a BBB Accredited Business.
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