Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/11/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am requesting a full refund of a total of $112.86 for a product I purchased on 11-02-2023 under false advertisement. Stop Watt falsely advertises product with false endorsement and false claims that were not made by **** **** regarding their products performance. I feel this was a scam to purposely mislead customers to trust and try their product because of their fraudulently using **** ****’s reputation to sell their product. I want a full refund. I purchased of 2 products for $112.86. As you can see, I am well within my 30 day money back period. Let me know where to return these high dollar capacitors.

  Business Response

  Date: 12/01/2023

  Stop Watt
  **** ******* **
  *** ***
  ******* ** *****
  ***** ********
                                                 
                                                                                                                       
  October 11, 2023
  
  
  
  
  BBB of Central Ohio
  1169 Dublin Road
  Columbus, OH 43215-1005
  
  ph: ###-###-####
  fax:
  ###-###-####
  
  
  To
  whom it may concern,
  
  After a detailed review of our records, we
  have been unable to locate a James *****, or his address in our data base.  It doesn’t appear Mr. ***** ordered any
  products directly from us, but it is possible he ordered from a currently
  unknown reseller. We will continue our research to ensure the linking to our
  brand with any unauthorized website is removed, as this goes against our agreements
  and policies, however; we have no order in our system from Mr. *****. We apologize
  that we are unable to assist more in isolating the exact company the product
  was ordered from.
  
      If the order was placed under a different
  name or address, or Mr. ***** would simply discuss the issue with a live agent,
  he can reach us by phone at ###-###-####, by chat on
  our website stopwatts.com, or
  by email at *********************
  We hope Mr. ***** can
  resolve his concerns.
  
      We want to make it explicitly clear
  that Stop Watt is neither endorsed nor developed by any celebrity. We
  acknowledge that reports of overzealous affiliate marketers featuring
  unapproved, invalid, and untrue claims have surfaced. We distance ourselves
  from these misleading statements and prioritize delivering accurate information
  to our valued customers.
  
  
  
  
  Sincerely yours,
  
  
  ***** ******
  V.P. Consumer Relations

• Initial Complaint

  Date:11/09/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  09/10/2023 I purchased 3 Stopwatts for $109.92 US plus customs $17.92. This company lied about decreasing electricity bills by 40%. This company is a scam and should be shut down. We monitored our bills for a month, no change at all. Please shut down this site.

  Business Response

  Date: 11/29/2023

  Stop Watt
  **** ******* **
  *** ***
  ******* ** *****
  
                                            
                                                                                                                        November 29, 2023
  
  
  
  
  BBB of Central Ohio
  1169 Dublin Road
  Columbus, OH 43215-1005
  ph: ###-###-####
  fax: ###-###-####
  
  
  To whom it may concern,
  
       We tried to search for the customer by name, phone number, and email address listed and were unable to locate anyone. Please give us more information such as the full address of where the product was delivered, or an order number. 100% customer satisfaction is our goal and we apologize for any confusion.
  
  
  
  
  Sincerely yours,
  
  
  ***** ******
  V.P. Consumer Relations

• Initial Complaint

  Date:11/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After several unanswered attempts to contact the company. It has come to my attention that the claims made by the company used to gain my trust are unfounded and fraudulent. Elon Musk does not have any affiliation with StopWatt, and performance of product was greatly exaggerated.So I am requesting a full refund in the amount of $113.25
  Order number **********
  09/21/2023
  thank you:

  Business Response

  Date: 11/29/2023

  Stop Watt
  **** ******* **
  *** ***
  ******* ** *****
  
                                            
                                                                                                                       
  November 29, 2023
  
  
  
  
  BBB of Central Ohio
  1169 Dublin Road
  Columbus, OH 43215-1005
  ph: ###-###-####
  fax: ###-###-####
  
  
  To whom it may concern,
  
      In the interest of 100% customer
  satisfaction Mr. ************* orders have been canceled and refunded the
  total amount of $113.25. Before receiving the complaint from your office, we were
  unaware that Mr. *********** was unsatisfied with his purchase. Had Mr. *********** contacted us regarding his concerns we feel
  confident all of them would have been addressed and resolved.
  
      While all activity on this account
  matches the terms, conditions, and products posted on the site from which the
  orders were placed, we apologize for any confusion and hope we have resolved Mr. Anderson’s concerns.  The account has been closed, there is no remaining
  balance, and Mr. Anderson can keep any
  products he has.
  
  
  
  
  Sincerely yours,
  
  
  ***** ******
  V.P. Consumer Relations
  

• Initial Complaint

  Date:10/19/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern,
  I have enclosed for your consideration a total of three (3) Stop Watt devices which I recently purchased last month on-line for a total of $109.92 on my
  credit card.
  The advertising of this product claimed that the device had been developed by Elon Musk was a false and deceptive representation. I also remain unsure that these devices provide any actual utility bill savings.. As a result, I request a prompt cancellation of my purchase order and demand a full credit refund of $109.92 by Stop Watt to my credit card used to purchase this product.
  Best regards

  Business Response

  Date: 10/30/2023

  To whom it may concern,
  
       Mr. ******* contacted our office requesting a
  refund. We informed Mr. ******* that on 10/17/2023 his account was refunded
  $109.92 in full. We regret any confusion that may have taken place. Mr. *******’s
  account has been closed, and no additional activity will take place. Mr.
  ******* can keep any product he has.
  
      We want to make it explicitly clear
  that Stop Watt is neither endorsed nor developed by any celebrity. We
  acknowledge that reports of overzealous affiliate marketers featuring
  unapproved, invalid, and untrue claims have surfaced. We distance ourselves
  from these misleading statements and prioritize delivering accurate information
  to our valued customers.
  
  Sincerely yours,
  J**** W*****
  V.P. Consumer Relations

  Customer Answer

  Date: 12/13/2023

  Thank you for your assistance in this matter.  After several requests and several weeks of waiting for a credit refund to my credit card, the StopWatt company refunded my money in full.  Thus, I no longer need the assistance of the BBB.
  
  Thank you.
  

  
  

• Initial Complaint

  Date:10/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Overview of the Stop Watt Scam
  
  Stop Watt is advertised as a revolutionary device that can significantly reduce your home’s electricity usage simply by plugging it into a wall outlet. The makers claim it “stabilizes electrical current” and corrects energy waste, slashing utility bills by 40% or more. But don’t let the glossy ads and dramatic testimonials fool you – Stop Watt is a complete scam.
  
  This electricity savings sham uses deceptive marketing strategies to trick consumers, including:
  
  Slick website loaded with fake reviews
  Social media ads promoting unbelievable claims
  TikTok and YouTube videos of “satisfied” customers
  Fake endorsements by celebrities like Elon Musk
  News reports on scam websites that look like CNN, ABC, Fox News
  
  The Stop Watt scammers combine these persuasive tactics to give the impression their product is a cutting-edge, proven technology for reducing electric bills. But under even minimal scrutiny, the entire scheme quickly falls apart.
  
  Stop Watt contains cheap, generic electrical parts with no special energy saving capabilities. The few positive reviews are fabricated, the celebrity backers are non-existent, and the news sites are spoofed. It’s all an elaborate ruse to get consumers to spend $49 on a useless device.
  
  I tried this device. It does nothing. I asked to return it for a refund. The company refused to accept return and refund my money.

  Business Response

  Date: 10/27/2023

  To whom it may concern,
  
       Mr. ******
  contacted our office regarding his concerns. We regret any confusion that may
  have taken place.  Mr. ******’s account has
  been refunded in full $61.40. The account has been closed and no additional activity
  will take place, Mr. ****** can keep any product he has.
  
      We regret that customer service did not address
  Mr. ******’s concerns to his complete satisfaction. The customer service received
  by Mr. ****** is not up to our standards and we are scheduling retraining for the
  agent involved.
  
      We want to make it explicitly clear
  that Stop Watt is neither endorsed nor developed by any celebrity. We
  acknowledge that reports of overzealous affiliate marketers featuring
  unapproved, invalid, and untrue claims have surfaced. We distance ourselves
  from these misleading statements and prioritize delivering accurate information
  to our valued customers.
  
  Sincerely yours,
  
  J****
  W*****
  V.P. Consumer Relations
  

• Initial Complaint

  Date:10/02/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  08/18/2023
  I purchased 3 Stopwatts for $109.92 and accepted the offer to purchase one more Stopwatt for $19.99. I paid a total of $129.91 for all 4 Stopwatts.
  I plugged them in, as directed, and our breakers kept tripping off. We put up with this for 3 days and I called an Electrician. He told me to unplug the Stopwatts because they are just expensive looking capacitors. I hate being scammed.
  After several unanswered phone calls and emails I am finally filing a complaint.
  This company is flat out lying and making claims that are false.
  I want my $129.91 refunded. I cannot get a response from the company.
  Don't fall for this horrible scam. I am out $129.91 plus the Electrician charge.

  Business Response

  Date: 10/09/2023

  Stop Watt
  7652 Sawmill Rd
  STE 213
  Dublin, OH 43016
  877-636-6738
  
                                                 
                                                                                                                       
  October 09, 2023
  
  
  
  
  BBB of Central Ohio
  1169 Dublin Road
  Columbus, OH 43215-1005
  ph: (614)
  486-6336
  fax: (614) 486-6631
  
  
  To whom it may concern,
  
       In
  the interest of 100% customer satisfaction Ms. *******’s orders have been canceled and we have refunded
  the account in full $129.91. Before receiving the complaint from your office, we
  were unaware Ms. ******* was unsatisfied with her purchase. We received a call from Ms. *******’s
  number on October 2nd, attempted to call back and left a message on October
  4th, but we saw no other communications from Ms. *******.  Had we been able to contact Ms. ******* and discuss her concerns we feel confident
  all of them would have been addressed and resolved. The account has been closed
  and no additional activity will take place, Ms. ******* can
  keep any product she has.
  
  
  
  
  Sincerely yours,
  V.P. Consumer Relations
  

  Customer Answer

  Date: 10/10/2023

  
  
  
  
  I accept the business's response to resolve this complaint.

• Initial Complaint

  Date:10/01/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought online using my credit card 2 StopWatt devices.They had advertised that they can help to cut your energy bills. I paid $112.86 for these 2 devices on 9-24-2023. I thought this was a legitimate device to help cut energy costs. I told my son about it and he sent me information that this was just a scam and the devices would not help. I read the informaton from malware tips and saw in other places that other people had also complained about this company. I called my credit card company to dispute the charges on my credit card for this purchase. They have a team that will contact the company. I didn't call the Stopwatt company. I received the devices and I can send them back if they want. I would like my money refunded. This is a scam. I am surprised this company can keep using false advertising , have fake positive product reviews and sell a scam product after so many people have complained about it. Why are they still in business?

  Business Response

  Date: 10/10/2023

  Stop Watt
  7652 Sawmill Rd
  STE 213
  Dublin, OH 43016
  (877) 636-6738
  
                                     
                                                                                                                       
  October 09, 2023
  
  
  
  
  BBB of Central Ohio
  1169 Dublin Road
  Columbus, OH 43215-1005
  ph: (614)
  486-6336
  fax: (614) 486-6631
  
  
  To
  whom it may concern,
  
      When
  our product is not working for a customer, regardless of the reason, our
  customer service team is trained to immediately offer a refund or replacement.
  We regret that Mrs. ******* did not give our product a try at helping to reduce her energy consumption.
  
          In
  the interest of 100% customer satisfaction Mrs. *******’s orders have been canceled and refunded the
  total amount of $112.86. Before receiving the complaint from your office, we were
  unaware that Mrs. ******* was
  unsatisfied with her purchase. Had Mrs. ******* contacted us regarding her concerns we feel confident
  all of them would have been addressed and resolved. Mrs. *******’s account has been closed, there is
  no remaining balance, and Mrs. ******* can keep any products she has.
  
  Sincerely yours,
  
  V.P. Consumer Relations

  Customer Answer

  Date: 10/11/2023

  
  
  I accept the business's response to resolve this complaint.
  
  

• Initial Complaint

  Date:10/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A company named StopWatt / StopWatts (which has a business address in Ohio) is fraudulently selling a device which they claim will reduce electricity costs by as much as 90%. The business advertises on the internet through what appear to be affiliate entities which claim that the device was developed by Elon Musk (See Exhibit 1). These appear to be false claims by definition as there is no evidence that this device was actually developed by Elon Musk (The CEO of Telsa and other companies) or such a device could save up to 90% of a monthly electric bill.
  In connection with their advertising, they sell the units for approximately $36.64 per unit (depending upon the number purchased). However, when the transaction is processed on the website, the company adds an additional charge without disclosing it to the purchaser. In my case an additional $23.52 was added to the charge to my credit card which they claim would be for an extended warranty which is not a part of the transaction approved by the purchaser. (See Exhibit 2 for the invoice sent to my e-mail account for the purchase showing the cost to be $109.92 and Exhibit 3 the charge for the purchase the charge on my credit card of $134.44.)
  Upon realizing that this device was a fraud, I returned the device within the 30 day money back period. The company has continued to falsely claim that it has provided a credit refund to my Discover Card when no such credit has been received by Discover Card. This is clearly fraudulent behavior designed to frustrate the purchaser with the intent of never actually returning the money through a credit to the purchaser’s credit card. Specifically, the returned devices were received by StopWatt on September 22nd and after several inquiries the company says it processed a refund but no refund has been reflected on my Discover card (See Exhibit 4,5, &6).

  Business Response

  Date: 10/27/2023

  To whom it may concern;
  
      We are responding to an “unanswered complaint”
  concerning our customer, **** ********. After reviewing the customer order, we
  found that Mr. ******** emailed the customer service department on 09/15/2023 when
  the order was refunded for the extended warranty charge of $23.52 which Mr.
  ******** claimed he never meant to purchase. On 9/28/2023 we received another
  email from Mr. ******** stating that his, “refund was never processed to my
  Discover card.” Upon receiving this email, we refunded $109.92 which represented
  all remaining payments Mr. ******** made towards the purchase of the product. Mr.
  ******** was informed there would be no further charges and he could keep the product
  he had received.
  
  We apologize for the late response as we were unaware of this outstanding unanswered
  complaint. Before finding this complaint on the BBB website,
  we were unaware Mr. ******** was unsatisfied with the
  resolution he received from customer service.
  
  We take both customer satisfaction and our rating with the BBB very seriously. We
  immediately resolve all issues we have with any customer complaints forwarded
  to us from the BBB. We respectfully ask the BBB to consider updating our rating,
  and we welcome any suggestions on how we can improve our rating.
  
  Sincerely yours,
  
  
  J****
  W*****
  V.P. Consumer Relations
  

  Customer Answer

  Date: 11/03/2023

  I am rejecting this response because: the company did not voluntarily refund what it had charged me. In order to get a refund of the entire amount the company fraudulently charged me, I was required to formally dispute the charges with my credit card company. The credit card company said that the company had not been helpful in responding to the dispute and accordingly, I was required to provide all of the various supporting documentation to the credit card company to show that the company (StopWatt) was committing fraud. Subsequently, the credit card company issued "credits" for the amount charged by the company. In summary, the company never actually voluntarily refunded the money. As of this date, I have filed a consumer complaint with both the Ohio Attorney General and the Federal Bureau of Comsumer Protection regarding the fraud perpetrated by StopWatt.  

• Initial Complaint

  Date:09/30/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the scam item on September 28, 2023 when I finally got an email confirmation I had done research and found out that this company is a big scam. They’re not represented by Elon musk or Teska and I have tried calling them with no answer and sent a few emails requesting them to cancel my order refund my money and still no response. I want my $51.60 back immediately, I’ve already contacted my credit card company

  Business Response

  Date: 10/11/2023

  Stop Watt
  7652 Sawmill Rd
  STE 213
  Dublin, OH 43016
  (877) 636-6738
  
                                     
                                                                                                                       
  October 10, 2023
  
  
  
  
  BBB of Central Ohio
  1169 Dublin Road
  Columbus, OH 43215-1005
  ph: (614)
  486-6336
  fax: (614) 486-6631
  
  
  To
  whom it may concern,
  
      When
  marketing online we have found reviews that love us and reviews that do not. If
  you are a customer of ours, we will always make it right! Like most products
  Stop Watt works differently for each customer. We regret that Ms. ******* did not give our product
  a try at helping to reduce her energy consumption.
  
      In the interest of 100% customer
  satisfaction Ms. *******’s orders
  have been canceled and refunded the total amount of $51.60. In researching the correspondence
  between Ms. ******* and the customer
  service team, we regret that our email response was not as timely as we
  would like it to be. Before receiving the complaint from your office, we were
  unaware that Ms. ******* had
  not received the email that confirmed her request for a refund.
  
      Ms. *******’s account was closed and
  refunded on 09/28/2023, there is no remaining balance, and Ms. ******* can keep any products she
  has.
  
  
  
  
  Sincerely yours,
  
  V.P. Consumer Relations

  Customer Answer

  Date: 10/11/2023

  
  
  I accept the business's response to resolve this complaint.
  
  

• Initial Complaint

  Date:09/26/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am requesting a full refund of a total of $158.43 for a product I purchased on 9-15-2023 under false advertisement. Stop Watt falsely advertises product with false endorsement and false claims that were not made Elon Musk regarding their products performance. I feel this was a scam to purposely mislead customers to trust and try their product because of their fraudulently using Elon Musk’s reputation to sell their product. I want a full refund. I made 2 purchases, 3 product for $133.44 and an additional for $24.99 totaling $158.43.

  Business Response

  Date: 10/12/2023

  Stop Watt
  7652 Sawmill Rd
  STE 213
  Dublin, OH 43016
  
                                                 
                                                                                                                       
  October 11, 2023
  
  
  
  
  BBB of Central Ohio
  1169 Dublin Road
  Columbus, OH 43215-1005
  ph: (614)
  486-6336
  fax: (614) 486-6631
  
  
  To whom it may concern,
  
       Ms. **** contacted our office regarding her
  concerns. We regret any confusion that may have taken place. Ms. ****’s account
  has been refunded in full $158.43. The account has been closed and no additional
  activity will take place.
  
     Before receiving the complaint from
  your office, we were unaware Ms. **** was unsatisfied
  with the resolution she received from customer service on 09/28/2023. At that time, customer service processed a full refund of $158.43 at Ms. ****’s request. We notified Ms. **** by email and
  text at the contact information provided by the customer. Ms. **** did not indicate that she had any further concerns.
  If Ms. **** needed further
  assistance, we regret that she did not feel comfortable contacting us again.
  
      We want to make it explicitly clear
  that Stop Watt is neither endorsed nor developed by any celebrity. We
  acknowledge that reports of overzealous affiliate marketers featuring
  unapproved, invalid, and untrue claims have surfaced. We distance ourselves
  from these misleading statements and prioritize delivering accurate information
  to our valued customers.
  
  
  Sincerely yours,
  
  V.P. Consumer Relations
  

  Customer Answer

  Date: 10/12/2023

  
  
  I accept the business's response to resolve this complaint.  I appreciate their immediately refunding my funds to me and not requiring return of the product that I realized later was a scam.