We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Energy Service Company

IGS Energy

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for IGS Energy's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

IGS Energy has 14 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • IGS Energy

      6100 Emerald Pkwy Dublin, OH 43016-3248

      BBB accredited business seal

    • IGS Energy

      4150 Belden Village St NW Ste 506 Canton, OH 44718

    • IGS Energy

      5181 Natorp Blvd, Ste 135 Mason, OH 45040

    • IGS Energy

      40 Shuman Blvd Suite 218 Naperville, IL 60563

    • IGS Energy

      25825 Science Park Drive, Suite 150 Beachwood, OH 44122

    Customer Review Ratings

    1.1

    Average of 174 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Kenna K

      Date: 06/03/2025

      Kenna K

      Date: 06/03/2025

      Had an *** representative show up at my doorstep telling me they were part of *** and had upgrades for my plan to save me money. Found out eventually when I tried to sign up with a different provider what *** actually was, and noticed they lied because the rate they gave me is more expensive than the basic ************ Got hit was a $149 termination fee I didn't know about, so had to sign back up to get it reversed. The reversal process has been utterly crappy. It took them months to refund me, leading to late fee charges because they told me to pay everything but the $149. Then, they only sent half of it at a time. It's completely messed with my electric billing and it has been a major inconvenience to spend over an hour on the phone every month with both AEP and IGS because IGS also refuses to properly communicate with AEP. I would NOT recommend using them.

      IGS Energy

      Date: 06/04/2025


      Thanks for your feedback. Were sorry to hear you have not had a good experience. If we can help clarify anything, please let us know at *********************** and we will be sure to get your questions answered.

    • Jennifer H

      Date: 05/29/2025

      Jennifer H

      Date: 05/29/2025

      Mis***resentation and downright lies. The *** said he was with the city and that several letters were sent and that my house had been red flagged. I told him that I use apples to apples and he told me that that was only good for a few months and then it went to a variable rate..FALSE! I checked with my gas company to make sure and I am on a fixed rate for two more years!!!

      IGS Energy

      Date: 05/30/2025


      Thanks for your feedback. Were sorry to hear you have not had a good experience. IGS will be reaching out to you to review what took place at your door. 

      Thank you, 
      IGS Energy

    • VT J

      Date: 05/15/2025

      VT J

      Date: 05/15/2025

      I don't know if something has changed but my experience was the complete opposite of all these reviews.An IGS ***resentative came to our door a couple months ago to sign us up for electric and gas. Everything went very smooth and easy. Fast forward to last weekend and a *** from Direct Energy comes to our door feeding us all this misinformation and telling us that *** is no longer an approved provider in ****. After hearing this at first I thought wow what a terrible company yeah we will switch to Direct. Well after doing some research I doing out that literally everything she said was a lie. So we called up our original *** from IGS, Rylan, and told him everything that happened. He was more than willing to get us switched back to ***, which had better rates, and waive the cancellation fee, since technically we left IGS. Definitely give this company a chance, they hire great employees and I could not have had a better experience.

      IGS Energy

      Date: 05/16/2025

      Thanks for the review!We're thrilled to hear you're very satisfied with your services here at IGS Energy.

    • Gene S

      Date: 05/05/2025

      High pressure sales without full disclosure of the pricing system.

    • Mike B

      Date: 04/29/2025

      Mike B

      Date: 04/29/2025

      This company and their services are an absolute scam. What they are doing should be illegal. Like many others here, I had a representative of this company come to my door and portrayed herself like she worked for our local electricity provider claiming that I would get a 10% savings on my utility bill by enrolling in their new program. She had credentials that matched our utility company. In what seems to be a moment of sheer stupidity, I showed her my utility bill and she noted the account number. Few months later, I notice that I have a deduction from bank account for ************* Solar. I reach out to the company to immediately cancel this service. A couple months later, I am still being charged what they are calling, the remaining balance of my utility credits. I haven't received any credits on my utility bill, and this company just withdrew several hundred dollars from my bank account. I guess this has now become a legitimate legal issue that I have to take care of. PLEASE STAY AWAY FROM THIS COMPANY AND IF SOMEONE COMES TO YOUR DOOR FROM THIS COMPANY, DONOT AMSWER OR MALE THEM LEAVE. DO NOT GIVE THEM ANY INFORMATION. THIS PLACE SHOULD BE SHUT DOWN FOR WHAT THEY ARE DOING.

      IGS Energy

      Date: 05/02/2025

        We're truly sorry to hear about your negative experience! Our solar team is aware of the issue and will be contacting you to answer any question you may have about the product.

    • Kevin W

      Date: 04/28/2025

      Kevin W

      Date: 04/28/2025

      A woman came to my door going on about how shes been trying to reach me so they can save me money on my energy bill. She had me bring up my most recent statement and said they could definitely save me money. I unknowingly agreed to sign up and have been pay way more than I ever did with my electric bill ever since. I have not saved anything. *** is a scam. I tried to call and cancel. They told me there was a $199 cancellation fee since my contract is locked in until 2027. If IGS Energy comes knocking at your door DO NOT let them sign you up for anything

      IGS Energy

      Date: 04/30/2025

      Our ************* team is aware of the issue and will be contacting you to address your concerns and answer any questions you have. If you have further questions, please do not hesitate to reach out to us at ************************

    • Tanisha G

      Date: 04/24/2025

      Can i leave 0 stars. Take it from a homeowner who actually thought this was a good idea. SORRY WRONG, If you intend on keeping money in your pockets don't use this ccompany. My panels have never actually afforded me any discounts going on two years. The worst service ever actually i'm paying two lights bills now. what a joke. I have PSEG ** AND NOW THIS 150 solar bill every month what a waste of time. I MEANT ZEROOOOOOOOOOOOO STARS!!!!

    • Cheryl R

      Date: 04/18/2025

      DO NOT USE THEM, TOTALLY FRAUDULENT. THE **** LIE TO YOU, ESPECIALLY ******* *******. MAKE UP STORIES AND ANSWERS, SIGNS YOU UP FOR SERVICES YOU HAVE NEVER EVEN APPROVED OR SIGNED UP FOR. ONLY DOING ONE STAR BECAUSE THEY REQUIRE ON THIS SITE.

    • James L

      Date: 03/25/2025

      James L

      Date: 03/25/2025

      They are a scam!! A sales associate came to my door and couldn't give me information about the savings. He then made a phone call and wanted me to sign a blank ipad . I refused and told him I was not interested. Three days later I get a letter from my utility company and I was switched to ***. I gave No account information let alone sign anything!! They stole my information!!! The local police department has been notified.

      IGS Energy

      Date: 03/27/2025

      Thank you for your feedback. Please, stay in touch with the *** manager that has reached out to resolve this concern.

       

    • Max L

      Date: 03/20/2025

      Max L

      Date: 03/20/2025

      *** is a legitimate gas and energy supplier. But they also sell you scam services. They'll use misleading sales tactics and not explain things to you. Don't sign up FOR ANYTHING with them unless you're willing to actually read all the fine print in their contracts. Got signed up for a home warranty service that I'm not even eligible for. It wasn't I'm explained as a home warrany. I'm not a homeowner. But since I rent from family there's no refund for a service they wouldn't have provided. So I've been scammed out of a solid chunk of money Sketchy and selling scams. Do not recommend going with them. I'm calling the first second my supply contract is up to cancel. To anyone trying to find out info on this company, just save yourself the trouble and refuse to deal with these people.

      IGS Energy

      Date: 03/25/2025

      Thanks for your feedback. Were sorry to hear you have not had a good experience. If we can help clarify anything, please let us know at *********************** and we will be sure to get your questions answered.

    IGS Energy is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.