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Business Profile

Fast Food Restaurants

The Wendy's Company Headquarters & Corporately Owned Locations

This business is NOT BBB Accredited.

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This business has 2 alerts

Complaints

This profile includes complaints for The Wendy's Company Headquarters & Corporately Owned Locations's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Wendy's Company Headquarters & Corporately Owned Locations has 253 locations, listed below.

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    Customer Complaints Summary

    • 229 total complaints in the last 3 years.
    • 61 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/14/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used the google log in to register with the app and can no longer get into my account this has been an issue since May, I tried to get help through twitter and they could not get me into my account, if I ask for a password, I never get the e-mail, I cannot set up another account because the app says I already have one

    • Initial Complaint

      Date:07/13/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After watching the news about free French Fries offered to customers via the mobile app, my son and I went to Wendy’s near our home 1 mile away. I initially asked the gentleman how do I get the free French Fries offer he said go to the app. I went to the app and still confused about how to proceed. I asked the manager name ***** and she said she didn’t know anything about it. She wasn’t trained nor savvy on using the app in order to assist customers. My son and I stood there for 5-7 minutes trying to figure it out but to no avail. I understand we are in a pandemic and businesses are a little short on staff; however, you had two customers walk out without purchasing ANYTHING. This was disappointing that no one from your establishment was able to assist and was willing to let customers walk out the door. Perhaps the owner can provide the staff with training when corporate have different promos.

    The Wendy's Company Headquarters & Corporately Owned Locations is NOT a BBB Accredited Business.

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