Complaints

This profile includes complaints for Diversify Partners's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Diversify Partners

  5 N Walnut St Englewood, OH 45322-1248

• 

  Diversify Partners

  5 N Walnut St Englewood, OH 45322-1248

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/09/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March 2023, I entered into an agreement with Miles Brand, providing them with $15,000 to manage a portion of my Amazon store. My store had already been operational for over two years at that point. Miles Brand assured me that they would manage the store and recover my $15,000 within 12 months, or else they would refund the full amount. Unfortunately, they failed to generate any profit, resulting in a financial loss for me. In October, Miles Brand requested an additional $8,000 upfront to purchase items for the Christmas/Black Friday season. Despite using only about half of the amount, they did not refund the remaining balance. Upon my request for a refund, they claimed they would use the money to buy more items for sale. However, the items they purchased did not sell, nor did they generate any profit. In March 2024, I informed them that they had failed to meet our agreement. They promised to refund me by May, but it is now July and I have yet to receive any money. This company has proven to be untrustworthy, and I believe they are scamming people out of their money. If the funds are not returned promptly, I will pursue legal action.

• Initial Complaint

  Date:06/05/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Miles Brand originally set out to create and manage sales on a Shopify store for my business. I read their agreement which had a guaranteed ROI by a certain time frame or a refund would be issued after the store buyback, time went buy and they clearly did not know what they were doing and no sales or money was made. After 7 months they told me they had 3rd party supply issues, I stupidly still believed them and we agreed to change my Shopify stores to an Amazon store with the agreement of sales in 2 weeks from the launch of the store and a full refund of the 10k investment to be paid out through sales profits after 6 months, or through buyback refund. This time sales actually happened but only for about a month and then nothing. Communication was always we are working on it and time just kept going by. 7 to 8 months later I said I wanted a refund cause no money was being made. They had me go through their process and fill out a form for a buy back and said they would process the request. 3 to 4 months go by and I'm still waiting to hear anything, and am constantly being left on read through their slack communication channel. Finally I'm told they had major issues and to give them 2 more weeks to prove they could make this happen, I stupidly agreed and nothing happened, not one thing. I asked for my refund and they said I had to wait for Amazon to approve the store transfer, waited a month and a half to then be told, we need to collect information and transfer your store to our side and then wait for Amazon to approve it before we can send the refund. I was so done I said fine just get the refund going. It has now been a month since the Amazon store was transferred and once again their is no communication, no refund, and now I don't even have the Amazon store to inform Amazon of the fraud that they are commiting by promising to provide a service they clearly cannot. Im hoping this can open up a communication channel and my refund can be sent expeditiously.

• Initial Complaint

  Date:05/22/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 10th I request a refund from the company as was an option in their contract that we both signed and agreed to. That refund was supposed to be a 2-4 weeks process, but it's been 10 weeks and I still have not recieved it. In addition, the company has stopped responding to any messages from me over the past 2 weeks. The contract is clear, but they've yet to show any proof when requested that they started the refund process.

• Initial Complaint

  Date:04/24/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After being invested 20k and signed a contract from this company, I never hear them no more. that's how they took money from people, they tell you they can create Amazon store for you and everything, and never hear them again. That's my problem today.

  Business Response

  Date: 04/24/2024

  Dear ******** *******,

  
  Thank you for providing us with the opportunity to address the concerns outlined in your complaint to the Better Business Bureau. We take every customer complaint seriously and strive to offer clarity regarding the issue at hand.

  
  Upon conducting further research, it appears that you have been in consistent communication with your designated account manager regarding the status of your store. The initial delay stemmed from the challenge of gaining access to your Amazon account. To expedite the process, we scheduled multiple Zoom calls with you. Although you signed the agreement on October 30th, 2023, access to your account was not granted until December 1st, 2023.

  
  Another delay arose when you withheld the inventory budget necessary for us to commence work. As outlined in the agreement signed on October 30th, 2023, access to the inventory budget is essential for us to perform our services effectively. Despite the agreement stipulating that the $12,000 serves as your service fee, there were instances where you exhibited aggressive behavior and made threats towards your account manager, Danae.

  
  Following the eventual access to your store, it underwent periods of inactivity due to the payment method not being updated. Presently, approximately two months have elapsed since we gained the ability to actively manage your store, and we have observed an increase in sales.
  At this juncture, you are not eligible to exercise the buyback option outlined in your agreement.

  
  We remain committed to resolving this matter to your satisfaction and are available to address any further concerns you may have.

  
  Sincerely,
  

  Miles Brands

• Initial Complaint

  Date:04/22/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction 7/29/22 Miles brands. Was to build and manage a E-commerce store. After a year of service. I wasn’t happy with the progress.so on 9/11/2023 I put in for a buy back after a year I was informed after signing a buyback agreement I was told transfer of the ownership would have to take place and the process of the refund would be issued anywhere from 30 to 45 days. Since then I’ve been going back and forth with Miles Brands trying to get my refund back but they keep telling me that they Don’t Have a Date for the transfer of Ownership and now we are at 8 months later!!! I JUST WANT MY REFUND BACK

• Initial Complaint

  Date:03/12/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just wanted a obtain a full refund, since everything was under contract, and it has been a very challenging experience for me. Please help me regarding this issue. Thank you

  Customer Answer

  Date: 03/12/2024

  I just received a call from *** *****, one of the owners of Miles Brands.

  He has agreed to pay me a full refund.

  Please cancel this entire case.

  Thank you for your assistance.

• Initial Complaint

  Date:03/12/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These guys offer a supposed money back guarantee. Instead, they have not made me a dime in profit nor have I received my refund that I have requested multiple times. Now they ignore me and do not even respond to my messages at all.

• Initial Complaint

  Date:01/12/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** Brand took over my Amazon stores in May 2023. Up to today the four Amazon stores they were supposed to develop have grossed me about $275 (two hundred and seventy five dollars). Through this Years' Black Friday and Christmas market which generated 30 BILLION DOLLARS, my stores did TWENTY DOLLARS. The Owner *** ***** gives you ‘bad ass’ attitude if you have questions. He wants to kick your *** and **** like that I feel. A verry well-seasoned businessman (LOL). It is a group of young, entitled incompetent people that think they don’t have to work hard, be professional, or handle issues and produce for clients. The told me they had experts which would spend a month studying the market and pick products for me. Well, all the studying has produced $275 since May. M contact through their portal is a kid that only does is apologized for his incompetent boss. so, I was trying to contact *** ***** since he offered to go over a zoom presentation for sales projections. I sent him a message to his phone and using their portal when one of *** ***** ‘goons’ DARRIUS THOMAS texted me saying that *** ***** is a busy CEO and doesn’t have time for me. He also said was too busy negotiating with suppliers to talk to me. So instead of studying the market for products he is buying lots, like Dollar Stores does and dividing it among his clients. The proof is in the sales results of my stores. In the deal that I agreed to, they were going to pick the products and I was going to pay for the stock. Then *** ***** contacted me to ask for money, he does have time for that. I agreed to send him TEN THOUSAND DOLLARS to buy my stock. When I get the bill is for $290 more. So, *** ***** charged me almost $300 dollars to use my money to buy product in bulk, is that something, I must pay him to buy my product with my money. I DON’T HAVE 10 THOUSAND DOLLARS in products in my accounts, and I don’t know how much he paid for my products, he is probably going to charge his clients more to make money from us. They are not transparent at all. I just got a message from him after I have messaging him for three weeks and the message said that he can’t handle every issue in his company. He can’t respond to a client who spent almost FIFTY THOURAND DOLLARS in his company. Can you imagine if you invest less??? If you are looking to invest your money with an owner that is a bad ass and is going to kick your ass if you ask questions, a group of ‘ENTITLLE’ people who don’t do what they say they are going to do, this is your group. I have all the messaging between us for proof of everything I’m stating in this complaint. BUT If you are looking for a company with intelligent professionals who are respectful and understand what taking care of a client is, STAY AWAY FROM THESE PEOPLE. ***** BRAND *** ***** DARIOUS THOMAS

• Initial Complaint

  Date:12/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this company to run a Shopify store for me. Due to their negligence and lack of communication, the store was suspended on the platform. They convinced me to switch to an Amazon store and *** *****, the owner, assured me the he would be personally responsible for my store. As soon as I agreed he removed himself from the project and my account was again neglected. I have elected for a refund per the contract that I signed. I have met all of the requirements to receive my refund for failed services, and yet I have not received my refund.

  Business Response

  Date: 12/26/2023

  Dear ***** *******,
  
  
  We sincerely apologize for the inconvenience and dissatisfaction you have experienced with our services. Your feedback is invaluable, and we deeply regret the issues you encountered while engaging with our company.
  
  
  Upon reviewing the circumstances surrounding your case, we acknowledge the challenges you faced with the transition from a Shopify store to an Amazon. We recognize that this falls significantly short of the standards we set for our services, and we take full responsibility for this oversight.
  
  
  Please accept our sincere apologies for the delay in processing your refund. Rest assured, we are actively addressing this matter with urgency to ensure that your refund is processed promptly and in full accordance with the terms outlined in our agreement.
  
  
  We are committed to rectifying this situation and ensuring that our customers receive the level of service they rightfully deserve. Our team will be in direct contact with you to expedite the refund process and address any further concerns or queries you may have.
  
  
  Your feedback is pivotal in helping us improve our services, and we genuinely appreciate your patience and understanding as we work to resolve this matter promptly.
  
  
  Should you have any further questions or require immediate assistance, please do not hesitate to contact us directly at [email protected]. 
  
  
  Once again, please accept our sincere apologies for the inconvenience caused. We remain dedicated to resolving this matter to your complete satisfaction.
  
  
  Sincerely,
  
  
  -Miles Brands

  Customer Answer

  Date: 01/05/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  I have not yet received my refund. On 1/03/24 I received an email from them stating that my refund had been processed without any solid proof that it had been done. Based on my history with them, I am not able to simply take their word for it. In the email, I was told that it would take 1-3 days for the refund to process. Today is the third day and so have not seen anything. I would like this complaint to remain open until this matter is fully resolved.

  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 02/12/2024

  Business emailed BBB stating that the consumer received a refund.

• Initial Complaint

  Date:12/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau, I am writing to file a formal complaint against Miles Brands, LLC regarding a transaction that took place on June 7, 2023. The details of the transaction are as follows: Date of the Transaction: 06/07/2023 Amount Paid: $35,000 Services Promised: The Consultant committed to building and operating a turnkey E-commerce Retail Store owned by the Client. The services included product research, negotiations with suppliers, shipping logistics, product listing, day-to-day price updates, order fulfillment, negotiations with 3PL, quality control, processing returns, and customer service. The nature of the dispute is as follows: Nature of Dispute: Scam/Still haven't received any payment Despite fulfilling my part of the agreement and making the payment, I have yet to receive any services from Miles Brands, LLC]. The lack of communication and the absence of a phone number for contact have made it impossible to address the issue directly with the company. The promised services have not been delivered, and it appears that I may have fallen victim to a scam. I have attempted to resolve the problem with Miles Brands, LLC, but I have encountered nothing but a runaround. Their refusal to provide a contact number has made it exceptionally challenging to seek clarification or resolution. As of now, I have not received any updates on the progress of the E-commerce Retail Store, and the complete lack of communication is both unprofessional and concerning. I kindly request that the Better Business Bureau investigate this matter thoroughly and take appropriate action to ensure that Miles Brands, LLC adheres to its commitments and responsibilities. Additionally, I would appreciate any assistance you can provide in facilitating communication between myself and the company to resolve this dispute promptly. Thank you for your attention to this matter. I look forward to a prompt resolution. Sincerely, *******

  Business Response

  Date: 12/11/2023

  Dear ******* *******,
  
  
  We appreciate you taking the time to share your thoughts with us. We deeply regret any inconvenience or dissatisfaction you may have encountered. Your satisfaction is our priority, and we value this chance to address your concerns.
  
  
  Upon reviewing your account with us at Miles Brands, it appears that you've been actively communicating with your dedicated account manager, *******, through our Slack channel, where messages are archived. Our company policy entails providing customers with bi-weekly updates on their account status. Attached below are screenshots of your communication. Additionally, your store has performed remarkably well, consistently generating sales. When you inquired about the revenue, ******* directed you appropriately and provided a screenshot confirming the payment was in transit from Amazon.
  
  
  Before submitting your inventory budget, you had discussions with our President, *** *****, who explained that wholesale purchases might have extended lead times during Q4. While you indicated understanding, you proceeded to send the funds. Upon product arrival, we encountered difficulties listing items on your store due to its need for reactivation. Initially, you declined reactivating the store, but eventually consented, allowing us to list the products. Subsequently, your store not only resumed sales but has continued to perform well up to the time of writing this response.
  We're grateful for you bringing this matter to our attention.
  
  
  Warm regards,
  
  
  Miles Brands

  Customer Answer

  Date: 12/12/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  Payment Instruction Discrepancy:
  
  •*** indicated a payment expectation of 15,000 USD for the inventory budget, suggesting a partial payment of at least half, equivalent to 7,500 USD.
  •Attached is a screenshot of our conversation in Slack for your reference.
  
  Payment Execution and Inventory Initiation:
  
  •On September 15, I adhered to ***'s guidance and paid 7,500 USD via credit to proceed with the inventory, aiming to capitalize on the upcoming holiday season.
  
  
  Product Addition and Listing Status:
  
  •Following the inventory payment, two products were added to my account in October and November.
  Presently, my account indicates only one active listing, with the other product out of stock.
  
  
  Lack of Payout Post Sale:
  
  •Despite the sale of the added products, no payout has been received since their inclusion.
  Given these circumstances and the absence of anticipated outcomes, I find it necessary to formally reject the provided response.
  
  Also please when asked for the rest of the budget and why it was not allocated for the inventory, they did not have no clear answer. They also do not have a good reason why half the budget that was collected on Sept 15 is still unallocated well into the holiday season.
  
  At this time demand money back because they are fraud and have given run arounds with long winded explanations about lack of inventory shipment etc etc. all invalid excuses to embezzle money.
  

  Sincerely,

  ******* *******

  Business Response

  Date: 01/02/2024

  Dear *******,

  
  

  We truly appreciate your patience and understanding as we've communicated regarding your inventory budget and the deduction process. Your dedicated account manager has diligently kept you informed about the timeline for reflecting the balance deduction in your inventory budget. 

  
  

  As mentioned, the expenditure of the inventory budget occurred, but the balance won't reflect until the products are received and shipped to Amazon. Additionally, your payout details from Amazon have been thoroughly explained, complete with screenshots, by your dedicated Account Manager.

  
  

  We understand the importance of clear communication and have consistently endeavored to provide comprehensive responses. However, we acknowledge your feedback regarding the account manager's responses. We're committed to enhancing our communication and support to ensure your satisfaction.

  
  

  Please note, as per our policies, refunds aren't applicable in this situation. Your understanding in this matter is greatly appreciated.

  
  

  Should you have any further questions or require additional clarification, please don't hesitate to reach out. We're here to assist you.

  
  

  Best regards,

  
  

  Miles Brands 

  Customer Answer

  Date: 01/04/2024

  
  Complaint: ********
  
  I wanted to let you know that I'm rejecting the response provided, and I want to explain why in more detail.
  
  First of all, our contract, specifically in section 31, clearly states that I can ask for a refund within 24 months of creating the store. This is important because it sets the expectation for a profitable business.
  
  As we discussed on Slack, I'm concerned about the big difference between the actual profit margin and what was promised when we first agreed on everything. This is concerning, especially considering the $7,500 I invested in inventory back in September 15. At present, my e-commerce store is operating at a loss. 
  
  I was hoping to make the most of Amazon Prime Day sales by having my store up and running before October. Unfortunately, there hasn't been any progress, and the first wholesale product, ST Moriz Self Tan Mouse, hasn't made a single sale because the inventory only started on October . I'm troubled about the lack of results in the product research, especially since Miles Brands was supposed to identify a "winning product" for my store.
  
  Examining the sales data for the Brookstone PhotoShare product, I noted a net sale of $2,688.76. However, when I consider the cost of inventory at $2,378.80 for 40 units, the resulting profit is only $309.96. This falls significantly short of what we discussed during our agreement, particularly considering the substantial investment in inventory.
  
  Despite my monthly payment of $42.39 to run the store, there hasn't been any improvement or sales activity. It's frustrating because I've been putting a significant amount of money into keeping the store active, but I haven't seen any sales or positive balances. That's why I requested a refund, and the contract clearly allows for that.
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 01/04/2024

  Dear *******,
  
  
  I hope this message finds you well. 
  
  
  I understand your concerns regarding Section 31 of the agreement signed on June 7, 2023. This section specifically outlines our buyback clause, indicating our commitment to repurchase your store in the event we fail to return the capital within the agreed time frame. As per the agreement, we have a 24-month period to service your account and fulfill the capital return. Consequently, any refund entitlement doesn’t apply until after this 24-month period lapses. 
  
  
  Rest assured, we remain dedicated to servicing your account in alignment with the terms stipulated in our agreement. If you have any further queries or require clarification on any other sections of the agreement, please don't hesitate to reach out. 
  
  
  Best regards,
  
  
  Miles Brands