Complaints

This profile includes complaints for Diversify Partners's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Diversify Partners

  5 N Walnut St Englewood, OH 45322-1248

• 

  Diversify Partners

  5 N Walnut St Englewood, OH 45322-1248

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Miles brand LL on November 14th, 2022; they provided a money-back guarantee if within 90 days they did not give me my initial investment back from a store they created and managed for me. They initial investment was $5,000 Miles Brands LLC did not generate any revenue and requested I switch the type of account they managed from Shopify to Facebook. I did, and they still did not generate any income on the new account and I requested a refund. They agreed to a refund. On May 15th 2023 sent back the formal requested signed and there rep Daisa stated it would be 90 days for a refund. We are at 180 days and still no refund. Each month they say the refund is coming but at this point, I have no trust in this firm; they have fabricated their ability multiple times and still have not provided a refund after over 180 days.

  Business Response

  Date: 11/20/2023

  Dear ***** ********,
  
  
  Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience or dissatisfaction you may have experienced. Your satisfaction is important to us, and we appreciate the opportunity to address your concerns.
  
  
  After conducting further research on your account, we have determined that the delay in processing your buyback was caused by the non-receipt of ownership of your Amazon store, as per our buyback clause. We require the transfer of store ownership in order to proceed with issuing a refund. However, upon closer examination, it appears that your Amazon Seller Account has been deactivated. Consequently, I would like to proceed with issuing a refund to you promptly.. 
  
  
  Please reach out to our accounting department at [email protected] to confirm we have the correct information so we can issue the refund promptly
  
  
  Once again, we apologize for any inconvenience caused, and we appreciate your understanding. We look forward to the opportunity to make things right.
  
  
  Thank you for bringing this matter to our attention.
  
  
  Sincerely,
  
  
  Miles Brands 

  Customer Answer

  Date: 12/04/2023

  Good afternoon,

  Thiis business has not responed to me as they stated they would and provided no informaion regarding the refund. I have emailed twice over two weeks with no repsonse, their email in the system was simply another stall tactic to close the case with out any resloution. 

  Business Response

  Date: 02/12/2024

  Business emailed BBB stating that the consumer received a refund.

• Initial Complaint

  Date:09/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business claims to manage an automate sales on Amazon platform. They requested a $31,000 one time fee for their service, and they made so many promises that sounded too good to be true. After paying an amount upfront, i wanted to cancel the service, and that was before they begin to work on my account, they tried so hard to persuade me into continuing and paying the remaining dee, but i refused. I asked them to refund me the amount as they didn’t start the service, but they refused as they claimed it was non refundable. The company is an absolute scam, and they tried very hard to gain my money and run away, thankfully i did my research and i stopped before i continue as i found out they were a scam. They still owe me the amount that i laid upfront.

  Business Response

  Date: 10/16/2023

  Dear ***** ****,

  
  

  We appreciate the opportunity to respond to your complaint submitted to the Better Business Bureau. We take all customer feedback seriously and aim to provide clarity on the matter in question.

  
  

  We understand your concerns and frustration regarding the service you initially engaged with our company. However, we would like to address some key points that are essential for a comprehensive understanding of the situation.

  
  

  When you initiated your engagement with our company for the purpose of managing and automating sales on the Amazon platform, you were made aware that there was a one-time deposit of $1,000 required to secure your spot in our service. This deposit was explained as non-refundable, and the terms and conditions associated with this deposit were explained to you prior to you sending the payment. 

  
  

  The purpose of this non-refundable deposit was to hold your position in our service and secure the resources necessary to fulfill your order. As you may recall, this information was communicated to you. 

  
  

  Upon expressing your desire to cancel the service before any work had begun on your account, we engaged in a conversation to explore the possibility of continuing with our service. We genuinely aim to provide the best service possible and want to address your concerns. However, the non-refundable deposit policy remained unchanged, as it is crucial to the overall operation of our business and the resources allocated to each client.

  
  

  We value our reputation and are committed to delivering the services we promise to our clients. We regret that you felt the need to express your dissatisfaction in this manner, and we apologize for any inconvenience you may have experienced during this process. Our team is dedicated to continuous improvement, and we will use your feedback to enhance our communication and customer interactions.

  
  

  We are fully prepared to fulfill our obligations under the terms of the agreement we entered into, but we must adhere to the terms and conditions established for the protection and fairness of all our clients.

  
  

  If you have any further questions or would like to discuss this matter in greater detail, please feel free to contact our customer service team. We are here to assist you and address any additional concerns you may have.

  
  

  Thank you for your understanding, and we hope to find an amicable resolution to this situation.

  
  

  Sincerely,

  
  

  Miles Brands, LLC

  Customer Answer

  Date: 10/20/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  
  Contrary to the merchant’s response in attempt to justify keeping my $1000 deposit knowing that I decided not to proceed with the transaction and so timely notified him, I am indeed entitled to a full refund of my $1,000 deposit, and the merchant failed to produce any written policy purporting to permit him to keep my $1,000 deposit if a transaction was not completed, which is the case here.
  Sincerely,
  
  ***** ****

  Customer Answer

  Date: 11/20/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  Contrary to the merchant’s response in attempt to justify keeping my $1000 deposit knowing that I decided not to proceed with the transaction and so timely notified him, I am indeed entitled to a full refund of my $1,000 deposit, and the merchant failed to produce any written policy purporting to permit him to keep my $1,000 deposit if a transaction was not completed, which is the case here.
  
  Sincerely,
  
  ***** ****