Business Profile

Gas Station

Speedway, LLC

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Speedway, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

161 total complaints in the last 3 years.
65 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/09/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I visited speedway on 42nd and Lake street to purchase an item. The item was labeled as one price but rang up as double the price listed. I asked the cashier why and he first said you must enter your rewards number. After entering my number the price still did not change. The cashier (Eric) was very rude and lacked customer service skills. He said I don’t know what to tell you. When I asked for a supervisor he said “the supervisor will tell you the same thing I’m telling you”. So either this is false advertising or the young man was over charging me. Combined with his rude and unprofessional customer service this store should be reviewed.
Business Response
Date: 10/27/2023
Hello,
I have called the customer and left a voicemail message asking her to call me back so that we can settle the matter.
Thank you.
*** ********* Customer Satisfaction Specialist
Initial Complaint
Date:10/02/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They have a rebate for $10 when you buy a 24 pack of Budweiser cans or bottled. You are allowed 1 rebate a day and they aren't honoring it
They also my transactions down on the site when I complained
Business Response
Date: 10/09/2023
Good morning,
To whom it may concern.
Please see below the email sent to the customer. I am waiting for additional information from the customer to be able to assist further.
Thank you,
**** ****** | Customer Satisfaction Specialist
*** ******** ****** ***** ** *****

**** ******
Email sent•
2023-10-09 10:52:41
Email sent
Subject:Speedway Customer Service Case: CUSTSUP*******
From:7HELP Service Desk <*************************>
To:************
Good morning ****,
Thank you for reaching out. At your earliest convenience could you please forward a snapshot of the rebate you are trying to use? Have you clipped the coupon and received the email confirmation in order to receive and use the rebate? Please provide any additional information you may have to help investigate this issue for you. Once I know more, I will be able to work with getting a resolution for you. I look forward to hearing back from you.

Thank you,
**** ****** | Customer Satisfaction Specialist
*** ******** ****** ***** ** *****
Customer Answer
Date: 10/23/2023
Consumer’s Duplicate Complaint:
Speedway is running a special on Budweiser 24 pack cans or bottles. You can buy 1 24 pack and you can get a rebate for $10. Once per day until October 31. They have honored some in past but they quit honoring them on my purchases 9/28
9/30
10/2
10/8
10/10
10/13
10/19
I have contacted them about this issue many times and just give me excuses that is this fault of ByBe. And I have contacted ByBe many times and they blame it on Speedway. They both keep giving me the run around. As of 10/21 they owe me $70.

Consumer’s Desired Resolution:
Address: **** ********* ****
City: Middletown
State/County: OH
Zip/Postal Code: 45044
Business Phone Number: ************
Business Response
Date: 10/24/2023
Good morning,
I have tried a second time calling the customer with no response. I did leave a voicemail requesting receipts be emailed into us. I have now sent a second email to the customer requesting additional information to be able to assist. Please see below the email sent today.

Thank you,
**** ****** | Customer
Satisfaction Specialist
*** ******** ****** ***** ** *****
'Phone: ************ |*Email: ********************

**
**** ******
Email sent•
2023-10-24 08:05:50
Email sent
Subject:Speedway Customer Service Case: CUSTSUP*******
From:7HELP Service Desk <*************************>
To:j************

Good morning ****,
I would like to get this issue resolved for you as quickly as possible. At your earliest convenience please forward snapshots of your receipts for the purchases you have made that you did not receive your rebate. I look forward to hearing back from you.

I do apologize for any inconvenience this has caused you.

Thank you,
**** ****** | Customer Satisfaction Specialist
*** ******** ****** ***** ** *****
Customer Answer
Date: 10/25/2023

Complaint: ********

I am rejecting this response because: I have never received a phone call from Speedway

Sincerely,

**** ******
Business Response
Date: 10/27/2023
Hello,
To whom it may concern:
Please see the email below sent to the customer today.

Thank you,
**** ****** | Customer Satisfaction Specialist
*** ******** ****** ***** ** *****

Good afternoon ****,
I received your claim, once I received it, I called ***** ******** @ 8:09AM and left you a voicemail explaining I would need copies of your receipts. I also sent you an email on 10/24 @ 8:05AM requesting copies of your receipts. I have not received any receipts from you to date. There is a known issue with receiving BYBE rebates, which is being worked order by the merchant, unfortunately there is no ETA for a fix. However, I am more than happy to help you get the rebates you earned from BYBE; I will just need your receipts to send to the company to manually enter your rebates for you.

Thank you,
**** ****** | Customer Satisfaction Specialist
*** ******** ****** ***** ** *****
Customer Answer
Date: 10/27/2023

Complaint: ********

I am rejecting this response because:J************ is my email address they sent to wrong email address

Sincerely,

**** ******
Business Response
Date: 10/31/2023
To who it may concern,
The email address provided ************* is the email address all correspondence has gone through with requesting information from the customer. The customer has finally sent the receipts needed to help assist with his claim. Please see below the email sent to the customer today.
Thank you,
**** ****** | Customer
Satisfaction Specialist
*** ******** ****** ***** ** *****
'Phone: ************ |*Email: ********************

Good
morning ****,

I
am reaching out to let you know I did receive an email confirmation from BYBE
on Monday, October 30, 2023 @ 11:18 AM, they have received your receipts for
your rebates to be applied. We have not been given a time frame of when these
rebates will be issued, just be sure to keep an eye on your account. We ask
that you please be patient while this issue is resolved.

Thank
you,

**** ****** | Customer
Satisfaction Specialist
*** ******** ****** ***** ** *****
'Phone: ************ |*Email: ********************
Initial Complaint
Date:09/19/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I used my debit card at the pump and a $126 hold was issued. I only pumped $25 of regular gas. I was informed that the hold could be removed in a week or two. I want my money returned immediately. I have kids and other things that I will need that money for and did not expect to be scammed at the pump. I chose not to go inside the store because there are persistent heroine addicts and crack heads that stand outside of the entrance making it undesirable to go inside. I’d rather pay using my card at the pump. I don’t feel safe going inside to pay for gas at night on my way to my nursing job in Amsterdam. I do not want to be harassed or potentially assaulted by the local drug afflicts that frequent the gas station parking lot in an everyday basis. I should not be charged a fee for using my card st the pump. I want my money back and to be compensated for my troubles.
Business Response
Date: 09/21/2023
I reached out to the customer regarding the preauth hold she experienced on her card after getting fuel at one of our locations and she informed me that the hold has since fell off. I then explained to the customer how our preauth holds work and the steps Speedway can take to help it fall off should she be in this position again.
Initial Complaint
Date:08/31/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Attention: ********** *******
Full Name of Business:
Speedway - ****** (Not the phone # but the store number)
**** ***** ****** ******
******* ** *****
The customer service number or corporate number for the above local Speedway is ***************
Date of transaction: was 8/16/2023 at 8:28 in the morning
Amount of Money Paid was : $60.00 for a pre paid phone card. It was supposed to me a "Verizon prepaid phone card" but the manager made an error and selected the wrong prepaid phone card. She selected "Total wireless by Verizon." After I paid the $60.00, I tried to add the minutes to the phone. At that time is when I realized she had made a mistake. I tried to tell her that it was the wrong prepaid selection in which she had made but she just continued to blame it on "Customer error" Although the request was for verizon NOT for Total wireless. She became angry and said, "It is Not Refundable. There is Nothing more I can do. I only saw an optn to select Total wireless. There is Nothing mor I can do. It is Non Refundable." She was very rude and unprofessionsal. She would not even attempt to call another speedway employee for help or guidance. She would not call Verizon or Total wireless to help out. She only said, "It's non Refundable. There's nothing more I can do to help you." And left me hanging with no concern about me.
see Attached document
***** **** ** *** *** **** * *** *** ********* ********
*****************************************************
Business Response
Date: 09/11/2023
Good morning,
Please see below the letter mailed to the customer on 9/8. We tried for a refund for the customer, however when investigating we found that the pin was redeemed and there were no funds available.

Thank you,
**** ****** | Customer
Satisfaction Specialist
*** ******** ****** ***** ** *****
******* ************ ******** ********************

**
**** ******
Work notes•
2023-09-08 10:25:50
September 08, 2023

*** Ikudabo
1510 N Marlin Dr
Marion, IN 46952

SpeedwayCase #:**************

Dear ***,

Thank you for contacting us regarding our store located in ******* ***

We have conducted an investigation of this incident and after reviewing the information available to us, we respectfully deny responsibility for the claim, as our records indicate the Verizon phone card was activated successfully and redeemed. If you wish to pursue this matter further, please contact Verizon at the Customer Service number listed on the back of the Verizon card.

Thank you for taking the time to share your feedback with us, and for being one of our valued customers.

Kind Regards,

**** ******
Customer Satisfaction Specialist
Customer Answer
Date: 09/12/2023

Complaint: ********

I am rejecting this response because: There was no communication to me from Speedway whatsoever regarding any type of reimbursement of my money or any type of immediate intervention from Speedway to reach out to Verizon Wireless on my behalf in order to help me. There was no such intervention from your store employee and no intervention from your Customer Satisfaction team to reach out to Verizon Wireless or to Total Wireless that day. Speedway left me in a very difficult situation. I had to take a lot of time out of my busy schedule to make MULTIPLE CALLS to Verizon Wireless Custome Care to try to figure out what to do. I was perplexed. The Verizon Wireless Customer Care had to go through multiple hurdles to help me. They had to create an account for the wrong phone card (TOTAL WIRELESS), add the $60.00 to the wrong account and then transfer it over to the correct Verizon Wireless account. This was done as a "ONE TIME COURTESY" for me because Verizon Wireless actually cares about their customers and went the EXTRA MILE to help me as a valued customer. However, if this happens again, Verizon Wireless will not be able to do this for me again. Speedway should have done this on my behalf, especially since the Speedway employee made the error. Speedway should have helped me with this that day. The incorrect phone card was selected by your store employee who did not accept responsibility for her actions. And as a result, I would have LOST $60.00 on a phone card that I would not have been able to use had it not been for Verizon Wireless Customer Service going through all of those HURDLES for me to not lose my hard earned money. Your store employees needs more training on how to effectively navigate through the proper procedure when selecting the appropriate requested phone card. And your employees need extra training in kindness, honesty, and respect for the customers versus blaming the customers when it is not the customer who caused the error. This was very disheartening for me to have to go through. I felt disrespected. I'm NOT even blaming the Speedway employee, but I am asking for ACCOUNTABILITY and for upper management to provide the appropriate training to your employees and this also incudes having your employees call for assistance by reaching out to other Speedway employees when they are not sure how to select the appropriate requested phone card for example (or it could be something else they are not sure how to do). This would be better than blaming the customers. Did the employee(s) learn anything from this? Probably not because you have to walk each employee through the above process or this will continue to happen over and over and over again to your customers. Please train your employees on how to immediately intervene as mentioned above in situations like this. Empower them to do what they can do within your guidelines at the local level. Encourage them to help the customers. These are things that they can realistically do to help your customers moving forward. Would it have hurt her to call Verizon Wireless that day or to have another employee step in and call Verizon to help me? No, it would not have hurt Speedway to make that phone call to Verizon Wireless on my behalf. This needs to be part of the training that Speedway incorporates into the orientation process when hiring new employees and your LOCAL Store Managers need to promote this behavior as well. Thank God for working through the Verizon Wireless Customer Care Department because Speedway really should have taken care of this that day. This could have been resolved that day without Speedway Customer Care even getting involved if that Speedway employee had shown just a little more care for your customers and gone the extra mile at her local level, especially since it was her who selected the wrong phone card. I'm still not blaming her, but this could have ended in a better more productive and caring m***er if Speedway had responded differently and immediately by reaching out to Verizon on that day.

Sincerely,

*** ***** *******
Initial Complaint
Date:08/29/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Sunday August 27 2023 I used my card inside to buy a food item and 25 dollars in gas and the cashier rang me up wrong so I hit cancel on the card reader before I even put my pin in and they still took all the money off my cash app card I've contacted them and they said that it's happened to other people and I should receive a refund but still they shouldn't be able to charge me like that and take this long to refund it
Business Response
Date: 09/05/2023
I receive this complaint on 9/5/23 and then reach out the customer for further details so that I may look into the situation. Once the customer answered and I explained who I was and why I was calling, the customer informed me that Cash App was able to help resolve the issue and return the money into their account. I informed the customer that it most likely was a PreAuth hold on his card and that I was happy to hear he was able to get things settled with his account.
Initial Complaint
Date:08/01/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is for the ************ ******* location off ******** ** and recently on ******* ****. Theres been multiple occurances of ******* Lottery attempted scamming/ theft w scratch off winning tickets. The highest payout
occurrences with me personally were two times both $100 winning tickets. The same clerk will scan the tickets and anything $100 of higher will not make the winner chime indicating that you've won until you hit yes to the payout of screen. He would scan the tickets so fast making it seem like alert didn't just pop up. He then immediately throws them away after scanning informing you of the total wins not including the $100. I know it has happened previously to these two times but never was 100% until I fully payed attention. Once I informed him I knew there was a $100 winning ticket he immediately removed from the trash can knowing which one to grab and explained it was an mistake. The 2nd provable occurance was rhe same exact scenerio.
Business Response
Date: 08/01/2023
Hello,
We have not previously been made aware of these incidents. A case has been opened and sent to management to investigate.
Thank you.
Customer Answer
Date: 08/17/2023
Yes, I accept.
Initial Complaint
Date:07/31/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I visited the speedway (******** at **** ***** **** ****** ******** **** ***** on 7/30/2023 at 2:47pm to purchase gas and drinks as well as cigarettes. The total amount was 41.87$ for said transaction, 25$ in gas for pump 5, the cigarettes and 2 12oz red bull, the clerk said it was declined for insufficient funds, I knew there was 80$ in my account at this time but thought maybe there was a hold on a portion for some reason or another so I said let's try 10$ in gas and the same cigarettes and red bull. The amount was 24.87$ this time. Swiped my debit card and the clerk stated declined again. At this time I'm confused as to why it's declining with money in the account so I go to my car to get my phone to see via the app what is the issue. Upon calling my account it stated the amount was deducted for both transactions leaving me 12$ and some change, I tried to show the clerk, even called the card for him hear the last transactions himself which clearly stated both transactions and he didn't even try to verify it or help at all. He nonchalantly shrugged it off. Basically said I'm just out of that money. He said there's nothing he can do since it shows up on his end declined even though the amount was deducted from my account. He had also stated this often happens and that sometimes they will hold the money for up to 10 business days. I want my money back! That was gas to get to work and dinner for my kids for the next 2 days. How are these companies able to get away with this kind of stuff?? Upon reading the reviews of this company this seems to be a problem regularly. Currently waiting for a detailed copy of my transactions to send corporate to see what can be done.
Business Response
Date: 07/31/2023
I attempted to call Ms.****** and got no answer so I left a voicemail. I then sent an email letting her know that the charges she sees are not completed sales, only PreAuth holds and the money will return to her with in a few days. I also gave her instruction on how to get the money returned to her sooner and also how to avoid this in the future.
Customer Answer
Date: 08/01/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ******

The corporate office (namely *********) has reached out to me and tried to correct things. They have been very compassionate and understanding. I have not received the funds at this time but they have tried to gather the information to send to the bank to expedite having it released.
Initial Complaint
Date:07/25/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I cannot access my speedy rewards program at speedway.com.... The verification code speedway sends to your mobile phone to verify you are you, is not being received by my phone. Speedway had been giving you the option of sending the verification to my email or your phone but has changed that to just sending the verification to your phone. Therefore I cannot get verified. I cannot access my account. This started Friday 20 July 2023. I am not getting much help from speedway.com.
Business Response
Date: 07/25/2023
Dear BBB,

We appreciate any feedback we get concerning our Speedy
Rewards program. Logins to Speedy Rewards accounts use a
one-time-passcode sent to your phone number in order to provide a secure login
process and protect your account. We are aware that certain legacy accounts do
not have an associated phone number and are working on a solution to this
issue.

Thank You,
Speedway Customer Service
Customer Answer
Date: 08/07/2023
I know two ways to fix this: make a phone call or send it to an email. I can not access my account. Why should I buy anything that includes Speedway. My bank has a rewards program that I can access. Wells Fargo has a rewards program that I can access my account. And so on....Tell Speedway I have already started to use these other rewards programs that allow me to access my account.
Business Response
Date: 08/07/2023
Dear BBB,

As stated in previous reply, we appreciate any feedback we get concerning our Speedy Rewards program and we will continue to improve our Speedy Rewards to meet the needs of our customers.

Thank You,
Speedway Customer Services
Customer Answer
Date: 08/07/2023

Complaint: ********

I am rejecting this response because: I cannot access my account.

Sincerely,

***** *** ******
Initial Complaint
Date:07/21/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 19th 2023 I tried to purchase gas at the speedway located at **** ************ ***** **** ** store #****. I swiped my card at the pump and all of the pumps at the entire station were malfunctioning and not working. I received no gas and purchased nothing from Speedway. There was no transaction. Speedway charged my checking account $175 dollars when no transaction occurred. This could not be a hold on my debit card because no gas transaction occurred. I would assume this would be called theft
which everyone knows is illegal and plain and simple morally wrong. Unfortunately when speedway committed this theft, withhout a transaction, it has caused my checking account to be overdrawn. which in turn is going to cause me to incur insufficient fund fees from my banking institution for multiple transactions posting with negative funds in my account. my account is still in a negative state three days later. How long does speedway plan to keep my funds after this theft? Unfortunately, now I am unable to put additional fuel into my automobile because of the theft of the $175 dollars from my checking account from speedway when no transaction occurred. This in turn is causing me to not be able to drive my automobile to my employment because of the lack of fuel in the automobile, which is causing me to have multiple days of missed wages due to the theft from speedway. So if we take the $175 that was stolen, and we add on the banking penalty fees, and we add on the lost wages, and we add on the time and mental aggravation to get this resolved, we come up with what? What does speedway calculate that total to be? What is speedway proposing to do to rectify this situation? I know with a name like speedway that they are going to do everything in their power to rectify this situation to the customers satisfaction. Actually, I am not a customer because no transaction occurred. so to this citizens satisfaction.
Business Response
Date: 07/26/2023
After receiving this compliant, I reached out to Mr. ******** to get additional details. During our conversation, I learned he had already spoke to one of other representatives about the issue. The rep he spoke to had already sent in the necessary forms to return Mr. ********'s money. Additionally, I gave him 26,000 Speedway Reward points so he redeem them for a $25 gift card so he may be able to still get gas. I also informed him that we would not be able to give a credit for any overdraft fees and that he should reach out to his bank to have them waived.
Initial Complaint
Date:07/19/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On a Sunday July 09, 2023 I received a notification on my phone of a withdrawal from Speedway #5 Bloomingdale, IL of a Total of 186.00 from my online bank account. I called the bank’s customer service number right away when I realized what just happened, and I was told to wait until it went through because it was showing as pending….I kept checking and still pending for the next two days until Tuesday late afternoon it finally went through. I called again and made the dispute and was told to wait the next 10 days for further investigation. I made the dispute on Tuesday, on Friday I faxed back a form they requested for the dispute signed by me. I called again today Tuesday July 18 and was told to keep waiting by July 25 I should have an answer. This same day, July 18 late at night I received an email of my bank denying my dispute.
Now I’m very upset because I’ve been struggling financially, I also got behind on my bills and had to wait patiently for next pay day. I am sure this is some type of scam, I had my physical card with me at the time when the withdrawal went through. I also have never been to Bloomingdale, IL and only once I’ve used my debit card to withdrawal from an ATM at Speedway #7 in Aurora, IL about 2 weeks before the incident. I would really appreciate a response on what I can do to solve this issue and get a refund!!
Business Response
Date: 07/19/2023
Good afternoon,
Please see below the letter mailed to the customer.
Thank you,
**** ****** * ******** ************ **********

*** ******** ****** ***** ** *****
******* ************ ******** ********************

**** *** ****

****** *******
*** ******** ** *** *
*********** ** *****

SpeedwayCase #: **************

Dear Brenda,

Thank you for
making us aware of the possible fraudulent activity that may have occurred at
one of our locations. We have conducted an investigation of this
incident and after reviewing the information available to us, we respectfully
deny the claim.
We recommend that you contact your local police department
and the issuer of the credit card to assist you. You will also need to contact
the issuing bank BMO at 800-948-5884, as these machines are not owned or
operated by
Speedway.

Thank you for taking the time to contact us and for being
one of our valued customers.

Kind Regards,

**** ******
Customer Satisfaction Specialist

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