Complaints

This profile includes complaints for Speedway, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Speedway, LLC

  500 Speedway Dr. Enon, OH 45323

• 

  Speedway, LLC

  PO Box 1500 Springfield, OH 45501

• 

  Speedway, LLC

  900 Scott Dr Piqua, OH 45356

• 

  Speedway, LLC

  535 Kenmore St. Tonawanda, NY 14223

• 

  Speedway, LLC

  2150 George Urban Blvd Depew, NY 14043

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/12/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Speedway provides customers bonus points through the rewards program. While I was in the store, a cashier told me to stop buying the physical gift cards and use a gift card that shows fuel rewards and I will receive the bonus points and get extra money off I guess. They also in for me to do it on the app. Upon doing so my first transaction made would not allow me to access the gift card until I waited 24 hours. that first purchase of the gift card was made because I needed gas at that very moment. I am not buying another gift card in person. Speedway rewards in ****** that the bonus points were not added to my account because it was a fuel card and not a cash card. They are failing to say that the cashier was the one who ***** **** me and make making a purchase to the wrong card and doing it online. I informed the representative a speedway of the situation, and they only provided me bonus points for one of the purchases, but not the second purchase. I called back to Speedway, spoke with another representative, who would not provide me the bonus for the card, and just kept telling me that I made a mistake, even though it was their cashiers who misinformed me. I have proof of the receipt for one of the purchases and on the mobile app you can see the second purchase. I spoke with a supervisor named Steven who basically told me I was out of luck. The company is well aware of my past history of purchasing $25 gift cards for bonus points, but is unwilling to make the correction when it was their employees who made the mistake.

  Business Response

  Date: 07/12/2023

  5,500 points was added to the customers Speedway card. This letter was mailed to the customer today.

   

  
  ********  ******
   **** ********* **
  ******** ******** ** *****
  
  
  
  July
  12, 2023
  
  
  
  ********  ******
   **** ********* ** 
  ******** ******** ** *****
  
  SpeedwayCase #:**************
  
  Dear  ********,
  
  Thank you for contacting us regarding our store located in ********* ***
  
  Please be assured that the appropriate management personnel
  have been made aware of this issue, which will be researched further.
  
  We apologize for any inconvenience that this incident may
  have caused you. As a token
  of our appreciation for your patronage, I have added 5,500
  points to your
  Speedy Rewards card which I invite you to redeem at any one
  of our brand outlets.
  
  Thank you for taking the time to share your feedback with
  us, and for being one of our valued customers.
  
  Kind Regards,
  
  
  
  ***** *** 
  Specialist
  

  
  

  Customer Answer

  Date: 07/12/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******** ******

• Initial Complaint

  Date:07/10/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 06/25/2023
  Advertised price of gas/gallon with paycard: $3.44
  Advertised price of gas/gallon without paycard: $3.49
  Price paid/gallon: $3.55
  
  I pulled in to pump gas and noticed on the sign by the street and on signs above each gas pump the advertised prices. I do not have a paycard so I expected the price to be $3.49/gallon. I looked at the price under the gas handle port where the actual price per gallon being charged is displayed and it read $3.55. I went inside to speak to the clerks after pumping the gas and they attempted to be helpful but neither clerk knew how to refund money or why the prices were conflicting. I told them I would return when there was a manager but I have yet to go back. The overall price discrepancy was $1.08 but the price per gallon difference is $.06. This issue needs to be resolved. Also, I do have a rewards number (my phone number) since I've been buying gas at this location for years but the pump would not accept my rewards number that day. I do have the receipt but cannot upload it at this time.

  Business Response

  Date: 07/19/2023

  Good afternoon,

  Please see below the email sent to the customer to gather additional information on 7/11/23. I have not gotten a response from the customer.

   

  Thank you,

  **** ****** * ******** ************ **********
  *** ******** ****** ***** ** *****
  ******* ************ ******** ********************

   

   

  Speedway BBB Case# 20241895                                               Tue 7/11/2023 12:19 PM

  Good afternoon ****,
  
  Thank you for reaching out to us. I do apologize for any
  inconvenience you may have experienced during your visit at our Speedway
  location. I would like to get your comments passed along to our Upper
  Management Team but I am needing a store location. Can you please provide me
  with a store number, address or store phone number of where this occurred?
  Please provide your Speedway rewards card number and if you are able to attach
  your fuel receipt to this email it will be most helpful. Once I receive this information
  I will be happy to get a resolution for you. I look forward to hearing back
  from you.
  
  
  Thank you,
  
  **** ****** * ******** ************ **********
  *** ******** ****** ***** ** *****
  ******* ************ ******** ********************
  

• Initial Complaint

  Date:06/21/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the past I was able to get into my account at Speedway by entering my email address. I can no longer do that, because now you require ONLY a phone number. My husband and I each have our own Speedy Rewards account at Speedway, but we only have one phone. I have complained to customer service 3 times about this. I've been told I can't use the same phone number on 2 different accounts. That's your doings!! My husband travels in his line of work, taking the phone with him. We can't afford two phones just to accommodate you. I've been trying to get into my account since February 2023 and it now June 2023. I have no way of selecting my monthly perks unless he happens to come into town during the time you allot before the month begins.
  By this set up of yours, you are not treating people equally.
  Some people can get into their accounts, while others can't.
  That's a form of discrimination on your part.
  It should not be hard to figure out how to accommodate EVERYONE and provide the same service for EVERYONE.
  I recommend allowing your customers to either sign in with their email address, OR their phone number. Let us choose how we sign into our individual accounts.

  Business Response

  Date: 07/14/2023

  Dear BBB,
  
  We appreciate any feedback we get concerning our Speedy
  Rewards program.  Logins to Speedy Rewards accounts use a
  one-time-passcode sent to your phone number in order to provide a secure login
  process and protect your account. We are aware that certain legacy accounts do
  not have an associated phone number and are working on a solution to this
  issue. 
  
  Thank You,
  Speedway Customer Service

• Initial Complaint

  Date:06/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son was at the speedway on **** *** ********** ** ******* *** On Saturday 6-27-2023 he spent 35.45 and I was charged twice. Both charges were taken out of my account. the manger said no she would not pay my money. I talked to customer service today and only if the manger of the speedway can approve a refund and customer service was going to call me back but never did. Can you help

  Business Response

  Date: 07/06/2023

  After reviewing the complaint and investigating it myself, it appears Mr. ****** gave the wrong date and amount in his description. I was not able to find duplicate charges from 6/27/23 of $34.45 at store #****. However, after reviewing his rewards card, I was able to find duplicate charges of $35.33 on 6/17/23 at store #**** although it appears that Mr. ****** had already called into the Credit Services department and had a credit issued for one of those charges on 6/21/23. I attempted to call Mr. ****** for two days to confirm that his complaint had been handled or to see if there was additional information missing/incorrect but I have not gotten an response. 

• Initial Complaint

  Date:06/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought gas at Speedway #**** on 6/7/2023 @ 4:26am for $32.00. Advertised price for unleaded on their sign was $3.499 but the pump was $3.699. I had already started pumping before I noticed and I didn’t have time to deal with it then. I called customer service same day @ 3:36pm to report the issue. I have yet to receive a response from them and was told I would have a response within 48 hours.

  Business Response

  Date: 06/20/2023

  I sent the customer an email on 6/12/2023 and added 5,500 points to his rewards card for a $5.00 gift card for the pricing issue. 

   

  June 12, 2023
  
  ****** ********
  **** ********** ** 
  ************ ** *****
  
  SpeedwayCase #:**************
  
  
  Dear ******,
  Thank you for contacting us regarding our store located in **********, ***
  Please be assured that the appropriate management personnel have been made aware of this issue, which will be researched further.
  We apologize for any inconvenience that this incident may have caused you.  Additionally, I have added 5,500 points to your Speedy Rewards card for a $5.00 gift card.
  Thank you for taking the time to share your feedback with us, and for being one of our valued customers.
  
  Kind Regards,
  ******* 
  Speedway EE

• Initial Complaint

  Date:05/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 16, 2023, I stopped in to use the carwash at **** **** **** ******** ******** ** ******  I used my credit card to purchase at the wash building, not the gas station store. While in the wash, one of the wash arms (with the swirling rubber limbs) appeared to be not hanging right and when this came down the driver's side of my car, it scraped the front bumper and tore off the side mirror! I was scared to death and called the store from my car. I told the guy who answered what happened and that when the wash was done, I was coming in. He gave me an 800# to call and said that the company would take care of me. I was crying and shaking so hard I could hardly drive home. My husband called and started a claim. I called on 2/23, 3/17 and 4/4 to inquire as to the status of my claim. I was told each time "to wait for a letter in the mail". I finally received a letter yesterday (5/1/2023) rejecting my claim. I obtained an estimate from a respected local body shop in the amount of $1,023.26 to repair my car. I KNOW there must be camera footage of inside the wash as well as in front of the store. I pulled up and inspected my car before I walked in to talk to the employee.

  Business Response

  Date: 05/03/2023

  Good Morning,

   

  After completing a thorough investigation of the customer's claim of damages, we have denied. I have attached the letter that was sent to the customer regarding the resolution of their claim.

   

  Thank you.

  Customer Answer

  Date: 05/03/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because their car wash damaged my car and I want them to pay for the repairs.  I know there must be camera footage documenting what happened and also, me inspecting my car in front of the store, right after I got out of the car wash building. I talked to the employees and they gave me the phone number to call and register a case. I am not lying - this damage was caused by their car wash!!
  
  
  
  Sincerely,
  
  
  
  *** ********

  Business Response

  Date: 05/03/2023

  Dear BBB,
  
  As stated in our first response, we completed an
  investigation and Speedway is denying liability.  Due to possible
  litigation, our Legal Department does not allow us to share any further
  details. 
  
  Thank you,
  **** *******
  Customer Property Damage Specialist 

• Initial Complaint

  Date:04/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Gasoline! I stopped at Speedway to fill my Gas tank, when my tank was full the pump did not click when it reached full. Gas poured on my clothes boots and a huge puddle on the ground.
  I immediately contacted corporate and filled a claim #******* I called several times to get in contact with ******* ******* and got an answering machine! I finally got her on the phone and she stated no one else has complained so my case was denied. I asked her because I was wearing work clothes is that why, If I was driving an expensive car in a three piece suit or if she was wearing a nice dress filling her car in the same situation would that change the way you felt. If there was a spark of any kind I would have gone up in flames not to mention my car and I stunk of fuel. Payment for fuel boots and pants is the least they should compensate!

  Business Response

  Date: 04/28/2023

  A determination letter was mailed to the customer with our findings;

  We have conducted an investigation and tested the dispensing equipment which was found to be operating properly.  Although this is an unfortunate incident, we cannot assume responsibility for any damage you may have incurred.       

   

  Thank you!

  Customer Answer

  Date: 05/08/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ******* *****

  I was soaked in gas on my pants my boots and at least $10.00 of gas was on the ground , she said she had video footage in the video you will see the rubber boot that is there that keeps gas from splashing was all the way up the nozzle. First she said I was sitting in my car while filling my tank which I wasn't! ******* said she sent a letter of the decision no letter was ever received, I asked if I had then why after a month I kept trying to get  ahold of her. While we were on the phone she said the reason why was cause no one else had complained. She mentioned in her response the pump to you the equipment was tested where is the proof it was in fact, when and by whom. I also insisted that the pump be shut down and the spill was cleaned up and during the conversation she just ignoring the fact it should have been. This pump NEVER clicked when my tank was full does it seem reasonable that I liked being soaked in fuel that my car stunk of fuel for days (My wife smelled fuel all over me when I  walked in had to wash my clothes drive the same car that smelled like petrol the padding in my boots was destroyed) this has never happened to me and I fill my car myself and every pump clicks to let you know your tank is topped off. All I asked for was my money for at least ten dollars in fuel all over the ground lost and my boots replaced that is not an unreasonable request!

  Business Response

  Date: 05/09/2023

  Dear *******, 

  We are truly sorry for any inconvenience this incident has caused you. We
  have conducted an investigation and tested the dispensing equipment which was
  found to be operating properly. After careful review and investigation of this incident, we cannot accept liability on this case. 

  Thank you, 

  Speedway Customer Support

  Customer Answer

  Date: 05/13/2023

  
  
  Complaint: ********
  
  First of all this is the 2nd attempt to respond.
  
  I am rejecting this because ******* ******* never responded to me as she stated she did. I had to call her on several different occasions because she never responded to my messages either. When I  finally spoke to her on the phone what she said to me was, well nobody else complained. She never said that the pump had been checked and was not faulty. This is only something she has stated to you after I made a complaint to you. The last thing she stated to me was that she was going to have this reevaluated and that she was going on vacation so I would have to wait to hear from her again.

  I'm not asking for much, just to have my ruined boots replaced ànd the gas that was spilled on the ground. I'm not out to make big money off these people. I just want what's fair and just. This women needs to stop lying. The pump never clicked as it was supposed to. All gas pumps do when the tank is full. She stated that I was video taped , so look at the video and you'll  see that what I'm saying is the truth. I told them what kind of car I  was driving what I was wearing and what pump it was so that they could look at the video. This is just bull.

  Sincerely 

  ******* *****

  Business Response

  Date: 05/15/2023

  A letter of re-determination was mailed to the customer on May 8, 2023. Please see the letter below. 

   

  Dear *******,
  
  At your request, we have re-evaluated the incident that occurred at our store located in ******* ***
  
  Our reassessment concurs with our original determination, and we respectfully deny responsibility for any damage you may have incurred.
  
  We appreciate your business and thank you for being one of our valued customers.
  
  Kind Regards,

  Speedway Customer Support 

• Initial Complaint

  Date:04/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 30, 2022 at 5:26 PM CT, I deposited $896 onto my Netspend debit card. I made the deposit at a Speedway store in ******* **. This was not an unusual transaction. I deposit the same amount several times each month to pay my mortgage, utilities and make online purchases. After the deposit I was unable to use my Netspend card and account. I was locked out of the Netspend system and could no longer access my account information. 2 weeks later Netspend customer service informed me that my account had been closed due to fraudulent activity and the funds were returned to Speedway. I contacted Speedway’s customer service to request my $896. In July I received a letter from Speedway customer service stating that “the Netspend card has a no deactivation policy. Since the fund cannot be removed from the phone card, we cannot provide you with a refund. You will need to reach out to Netspend for additional assistance.” Netspend has sent my last account statement which shows that Speedway voided the transaction and had the $896 sent back to Speedway. I have been a good customer of Speedway. This situation is very frustrating and I want my $896.

  Business Response

  Date: 05/01/2023

  5/1/23

  
  Good afternoon,

  
  Please see the attached original claim number ************** that the customer called into Speedway Customer Service on 7/12/22 at 1:58PM, the customer claimed he put $896.00 with cash on a Netspend card on 4/30/22 @ 5:26PM. After further investigation I found that there was a load to a Netspend card for $896.00 on this day and time, with this being said Speedway did activate the load to the card properly the day of the sale and the funds were available. Netspend has a no deactivation policy therefore as long as the card is loaded properly on our ended there is nothing further, we can do. Which is what was explained to the customer.
  We recently received an email from our local BBB stating this customer is requesting a full refund. After a second investigation with our Fraud Team, Marketing Team and Netspend it was found that the customer never paid any monies to the employee for the Netspend card. When Speedway found that the employee pushed cash on the cash register without receiving the $896.00 and the money loaded to the Netspend card, Speedway did reach out to Netspend to have the money removed from the Netspend card and put back to the store. The funds were placed on the card 4/30/22 @ 5:26PM and the funds were removed from Netspend on 4/30 @ 6:06PM due to not receiving payment. We have conducted an investigation of this incident and after reviewing the information available to us, we respectfully deny the claim. If you have any questions or need any further assistance, please don’t hesitate to reach out.

  
  Thank you,

  
  **** ****** * ******** ************ **********
  *** ******** ****** ***** ** *****
  ******* ************ ******** ********************

  Customer Answer

  Date: 05/08/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  I am a career firefighter of 23 years and an upstanding member of my community. For more than 8 years I have consistently loaded my Netspend card several times each month. I can provide bank statements which show where I withdraw funds from my conventional bank account to load to my Netspend card. I can also show where the Netspend loads correspond with a mortgage payment, a utility bill payment, an insurance premium payment, etc. Speedway alleges that on this one day I somehow tricked their cashier into loading my card information and deposit amount into their system to defraud them. And their employee accidentally pressed send. Keep in mind that this was not the usual Speedway purchase of a bag of chips, a fountain drink and a few gallons of gas. As I have stated before I make the same transaction of depositing $896 on to my debit card several times each month. This was not a Speedway location I use regularly but most stores operate the same. It is not ordinary for someone to make a $900 purchase at a gas station so it draws a certain level of scrutiny. With that being said Speedway has a process for loading debit cards. When a customer requests to load a card the employee takes the card and swipes it. The cashier then ask the costumer how much they would like to load.  Most employees are not comfortable with being responsible for such a large sum of money so they follow the procedure exactly. Examining each bill thoroughly as they count. This process can take a little more time than most gas station purchases but I understand and want my transaction handled properly. I requested to load $896 so after the load fee the total was $899 and some change. I gave the cashier $900 and she began to count and examine the bills as all Speedway cashiers have done in the past. Only after counting the money did she press send. She entered the purchase on the register and the drawer opened. She handed me my change, the receipt and my card. The cashier closed the register drawer but did not put the money in the register. Most employees load the bills into the safe, I did not see her do this. As I left the store I received the text that confirmed the $896 had been deposited. That evening I tried to used my card and it was declined. Initially I believed it was an error between Netspend and Speedway. I know now it was plain theft. Speedway has a history of employees stealing in this manner. That is a fact. Is it likely that I went into a Speedway, compelled the cashier to swipe my card, then enter $896 which is the same amount I regularly deposit in my account and they simply put money in my account without me handing over any cash? Or is it more likely that an employee took my money loaded the money to my card then after I left the store voided the transaction and pocketed my money? I question the so called investigation Speedway conducted. Unfortunately, time was wasted because I was mislead by Speedway to believe Netspend was responsible for my missing funds. Now it is alleged by Speedway that I did not pay. As I stated before Speedway employees have a history of stealing from customers. I on the other hand have never stolen and I welcome a background check.
  
  Sincerely,
  
  
  
  ****** *****

  Business Response

  Date: 05/10/2023

  Good afternoon,

  We have conducted an investigation of
  this incident and after reviewing the information available to us, we
  respectfully deny the claim.

  The customer called into Speedway Customer Service on 7/12/22 at 1:58PM, the customer called claiming he put $896.00 with cash on a Netspend card on 4/30/22 @ 5:26PM. After further investigation I found that there was a load to a Netspend card for $896.00 on this day and time, with this being said Speedway did activate the load to the card properly the day of the sale. The funds were available. Netspend has a no deactivation policy therefore as long as the card is loaded properly on our end there is nothing further we can do. This information was explained to the customer by mail. We recently received an email from our local BBB stating this customer is requesting a full refund. After a second investigation with our Fraud Team, Marketing Team and Netspend it was found that the customer never paid any monies to the employee for the Netspend card. When Speedway found that the employee pushed cash on the cash register without receiving the $896.00 and the money loaded to the Netspend card, Speedway did reach out to Netspend to have the money removed from the Netspend card and put back to the store. The funds were placed on the card 4/30/22 @ 5:26PM and the funds were removed from Netspend on 4/30 @ 6:06PM due to not receiving payment. We have conducted an investigation of this incident and after reviewing the information available to us, we respectfully deny the claim. If you have any questions or need any further assistance, please don’t hesitate to reach out.

   

  
  Thank you,
  **** ****** * ******** ************ **********
  *** ******** ****** ***** ** *****
  ******* ************ ******** ********************

• Initial Complaint

  Date:04/19/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It is false advertisement !! They didn’t give me the rewords points that they advertise and they say the program is discontinued but the website side is not updated it is a scam!!
  No one is giving me an answer they bounce me from one person to another !

  Business Response

  Date: 04/21/2023

  Good morning,

  Please see below the email sent to the customer along with the attachment sent providing the customer with the posted information from the website when applying for the Speedy Rewards Mastercard.

  Thank you,

  **** ****** | Customer
  Satisfaction Specialist
  *** ******** ****** ***** ** *****
  ******* ************ ******** ********************

   

   

  **
  **** ******
  Email sent•
  2023-04-21 08:17:15
  Email sent
  Subject:Speedway Customer Service Case: **************
  From:7HELP Service Desk <*************************>
  To:**************@yahoo.com

   

  Good morning *******,
  Thank you for reaching out. Please see the attached document from the first page of the website for you to apply for a Speedy Rewards Mastercard. It does show that you will receive 25,000 bonus points, "When you spend at least $500 in the first 3 billing cycles after account opening." It appears you started using your Speedy Rewards Mastercard in March. It would be a bit more time for you to receive the 25,000 bonus points offer. However, as a courtesy I've gone ahead and added 25,000 points onto your account early! If you have any questions or need any further assistance, please let me know.
  
  Thank you,
  **** ****** | Customer Satisfaction Specialist
  *** ******** ****** ***** ** *****
  

• Initial Complaint

  Date:04/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/16/23 i went to store # **** and a transaction was made in error by the cashier. The transaction was canceled and remade for the correct transaction. My points in the amount of **** were deducted from my balance from the 1st transaction. I was told by the manager I would receive my points back in 24 hours. I contacted speedway on 3/28/23 and was told that I wouldn’t get anything and that it was my fault the pints were taken.

  Business Response

  Date: 04/03/2023

  Called customer, had her pull up her transaction history in her app and walked her though her transactions and explained to her that only 8,750 points was removed from her account one time for a .50 cent fuel rollback. I explained that the employee had made a mistake and rang her up for diesel fuel. Diesel fuel is not included in the fuel rollback with Speedway. The employee then re rang the sale for regular fuel and the points were removed for this sale of $25.33. In which case the customer earned 93 bonus points for the transaction. ***** (***) was very understanding of how the transaction went through and realized she was not double charged for points and that the employee did ring the sale correctly. *** thanked me for calling her and explaining this to her. She also apologized for filing a report with the BBB. I let her know not to worry that if you don't know something you must ask, and I was glad I could be of assistance to her and for her to be able to understand the sale. We wished each other a good day. We ended the call.