Complaints

This profile includes complaints for Speedway, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Speedway, LLC

  500 Speedway Dr. Enon, OH 45323

• 

  Speedway, LLC

  PO Box 1500 Springfield, OH 45501

• 

  Speedway, LLC

  900 Scott Dr Piqua, OH 45356

• 

  Speedway, LLC

  535 Kenmore St. Tonawanda, NY 14223

• 

  Speedway, LLC

  2150 George Urban Blvd Depew, NY 14043

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Speedway Case#: **************
  
  Speedway
  **** ***** **, ******** *****
  
  The store sold me contaminated premium gas, which the store manager acknowledged occurred. However now sent me a letter denying any responsibility. I have the gas receipts and fuel that was drained by the BMW dealership from my gas tanks. Failure of Speedway to accept responsibility and resolve this issue will result in seeking legal options. Speedway has not maintained its tanks resulting in water accumulating at the bottom of it fuel tanks. The station frequently runs out of fuel. There is a record of the contamination filed with MN weight and measures department for the time period I obtained fuel. Yet you send me a generic letter denying my claim. I will also be forwarding this information to the MN attorney general and seeking to identify other vehicle owners impacted by this station to form a class action against Speedway and its insurers. I look forward to Speedway doing a reconsideration of this case and accepting responsibility for the contamination that has occurred at this station. The owner of the station has receipts of remediation work completed due to the contamination. Speedway claims process is not operating in good faith.

  Business Response

  Date: 03/21/2023

  Our reassessment of the customer's claim concurs with our original
  determination, and we respectfully deny responsibility for any damage he may
  have incurred.

  Customer Answer

  Date: 03/21/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  Your denial letter is based off a technicality. I purchased gasoline from you on 1/26/23 and 1/28/23. But you have conveniently ignored the 1/28/23 purchase of premium gasoline in your response. My statement referring to the premium gasoline was after discussion with your store manager who stated the tanks were contaminated. You know you had a contamination on or about those dates. Again you are operating in bad faith. See you in court. 

  
  Sincerely,
  
  
  
  **** *********

• Initial Complaint

  Date:03/13/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was pumping gas in my car and the hose leaked gasoline on my clothes and shoes. I went inside and spoke with the manager. All she could do was told tell me to wash my hands and she blocked off the faulty gas pump. I was the one who initiated for her to give me a phone number to call. I called in and opened the case and stated what occurred. I told the agent over the phone that my UGG boots and Levi's jeans that I got for Christmas got ruined and this incident pushed me back to arrive late to work. I recently got a piece of mail asking for receipts of the items that got damaged. I previously stated that they were gifts and my wife threw away the receipts. I feel like this gas station is trying to not pay for the damages. I'm shocked that they didn't even offer a gift card or reimbursement or the 47$ worth of gas that I pumped initially. This incident made me reclean my Mercedes and tell my kids that they couldn't get in the car since the gas smell was so strong. I ended up discarding my UGG boots and Levi's.

  Business Response

  Date: 03/13/2023

  Dear BBB,

   

  For further investigation of this case we did send the customer the letter to find out what resolution the customer is seeking. The customer is more the welcome to call and request to speak with the specialist at 1-800-643-1948 Monday-Friday 8AM-5PM EST. 

  If no receipts for the items are available the customer is more then welcome to take screen shots online of the items that the customer is seeking compensation for. 

   

  Please see the below letter that we mailed the customer. 

  March 06, 2023
  
  
  
  ******* *******
  *** ******* **
  ******* ** *****
  
  Speedway Case #: **************
  
  Dear *******,
  
  If you have incurred expenses related to this incident, please forward your itemized receipts. This information will assist us in evaluating your claim. A postage paid envelope is enclosed for your convenience.
  
  Once this information is received, we will expedite our investigation and determination.
  
  Kind Regards,
  
  
  
  ***** ***
  Customer Property Damage Specialist

   

  Thank you!

  Customer Answer

  Date: 03/15/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* *******

• Initial Complaint

  Date:02/23/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fraud:

  To whom it may concern:

  ****** ****** purchased gas from Speedway **** ** **** *** ************* ** *****, on 12/18/2022. I used a master debit card to buy $40.00 of gas, and the pump stopped at $3.81, and I immediately spoke to the cashier about the error, and it was stated, "try again or wait for the balance of $36.19 post back to your card". I have received the December and January bank statement from American Heritage Credit Union, and the funds still need to be deposited into the account.

  Ms. ****** ******
  *** ** ******** ******
  ************* ** *****
  ************

  see Attached document

  Business Response

  Date: 02/23/2023

  I have looked into this transaction and these types of transactions can be misleading.  The $40.00 was a pending pre auth hold and it only completed for the $3.81 and that is all we collected.  It doesn't come back as a credit, but if you go back to your account and 12/18/2022 you should only see the completed transaction of $3.81 and the pending charge fall off and go back to your balance.  You may need to have the bank help explain that to you.  If you are still seeing the charge ,we will need to see a copy of the bank statement dated today to look into it further.  You can send that to **************************.

• Initial Complaint

  Date:02/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was at Speedway in ********** *******, in a semi my boss's fuel card does not work at Speedway so I pumped $102 of diesel fuel off my debit card, Speedway Corporation charge my debit card the $102 for the fuel Plus did an unauthorized and illegal charge of $312 to my debit card, which in turn overdrafted my account made me unable to pay two bills which hurt my credit and they are doing is fraudulent and illegal

  Business Response

  Date: 03/03/2023

  I reached out to this customer by email on 2/21/2023 and 2/27/2023 as I needed more information to be able to look into this claim.  Most likely it is a preauth hold that has since released on it's own, but I was not able to verify that as I got no response from my emails.

• Initial Complaint

  Date:12/27/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A few months ago I had to file a complaint with the Attorney General's office because The Speedway in ******* ******** Refuse to take my Battles for battle deposit. I did get a response back from the attorney generals and Speedway claims that they know nothing of this and that I never included a time or date so they couldn't check it with their security footage. I have screenshots of the original complaint when I filed it And it clearly States the date and time Of the incident. Anyways I received my response from Speedway through the Attorney General karma and Speedway cave an email address. [email protected] I was told to contact customer service through that email address to "Speedway respectfully requests that the customer reach out to our Customer service department at the [email protected] so that we can attemt to further remedy the situation" I just want to call out Speedway for sending false information. Enter the attorney generals of all places. I'm attaching all of this semicosend me a call on my original screenshots of the original complaint filed, the email from the attorney generals in response to my complaint Come and the response from speeedway.

  Business Response

  Date: 12/27/2022

  Dear BBB,

   

  I called Ms. ****** and explained to her that we were not provided the details of her bad experience from the MI Attorney General.  I also explained to her, at the time we responded to the MI Attorney General we provided the correct Speedway email address but the MI Attorney General did not give it to her until after we changed our email address a month later.  Ms. ****** was very happy after I explained all the confusion and I offered her enough Speedway Reward points for a $10 gift card for all of her inconveniences for the entire situation.  Ms. ****** was very appreciative and thanked me.  

  I provided her better ways to report any future issues so she could get quicker resolutions. 

  Thank You,

  ***** ***** 

  Speedway Customer Service

   

   

  Customer Answer

  Date: 12/27/2022

  
  
  Better Business Bureau:

   

  I was contacted by Speedway's customer service and we figured everything out. He apologized for the inconvenience and credited my account for the misunderstanding and the inconvenience I had. I really appreciate him contacting me because that's all I really wanted I just wanted someone to contact me so we can figure out what was going on with this whole situation.
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ******

• Initial Complaint

  Date:12/19/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just ordered what Speedway calls boneless wings only to find nothing but chunks of fat and seen you covered with a hard coating you can hardly chew tried to go to their website to complain actually asked for an image took picture it said the picture was too much it couldn't upload it it was one photograph it's just run run around run around even when you call them they do nothing it's ridiculous I don't know how they get away with selling this and call it food

  Business Response

  Date: 12/21/2022

  Hello, I will be happy to send the customer a gift card for his purchase, but I will need the store address of where the purchase was made. 

   

  Thank you 

  ******* 

• Initial Complaint

  Date:11/29/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've patronized this business for over 10 years. In the past I've contacted the corporate office with several compliments. Only to be issued a complaint number and a promise that the complaint would be investigated with a follow up. But the investigation or
  follow up never happen. On November 2022 I purchased two packs of Newport 100s at $9.17 as advertised with a additional $1.00 off as advertised in the store. But the computer calculations are fraudulent. Per my receipt the total before taxes equaled $18.34 minus $1.00 then taxes were added equaling $19.44???? However the extra $1.00 savings was not calculated at the end i.e $18.34 - $1.00= $17.34 + $1.10 tax should equal $18.44 as the true saving. But I was charged $19.44 at $9.72 per pack not $9.17 per pack with the additional $1.00 savings. This advertisement has been posted for several months now. Just so happen I decided to calculate the total, to see if I was truly getting the savings. That did not happen I'm disappointed that I've been lead astray for several months on my purchases. I would like a refund and to be made whole. Base on the past purchases.

  Business Response

  Date: 11/29/2022

  According to the receipt attached to the claim, this purchase was made last night (11/28/22) at 6:30 PM.  We were not contacted by the customer regarding this alleged discrepancy.  He notes that this has occurred previously as well.  With no specific dates to go on, I checked the customer's transaction history dating back to 1/1/22, and based on the dollar amounts of those purchases, there were three possible purchases that he could have been referring to.  I have added 5,500 points to the customer's Speedy Rewards account, which is the amount necessary for the customer to redeem for a $5.00 Speedy Cash gift card that can be redeemed at any Speedway store.

• Initial Complaint

  Date:11/17/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,
  I have been a Speedway customer for many years (and I also run a large non profit healthcare organization which uses Speedway gas stations on a daily basis). I collected many points on my Speedway account and when i went to redeem them I noticed the points I accumulated had expired. I did not receive any warning or notice that the points in my accounts will expire. I tried calling customer service and the agent was not helpful at all (they were rude and sounded like they just wanted me off the phone). I have been collecting points for years and would appreciate it if Speedway can re instate my points or provide with some form of compensation.
  
  Thank you!

  Business Response

  Date: 11/21/2022

  Per the Speedy Rewards Terms and Conditions agreed to by the customer:

  (9) Expiration and Forfeiture of Points.
  Points earned on a SPEEDY REWARDS Membership Card expire after nine (9) months of account inactivity.

  On 11/17/22, 83,385 points were restored to the customer's account.  On 11/18/22 the customer redeemed 51,500 of these points for a $50.00 Speedy Cash gift card, and redeemed 30,000 of these points for a $25.00 Amazon gift card.  The customer's point balance as of 11/21/22 stands at 3,385.

  Customer Answer

  Date: 11/21/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:11/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11-6-2022, I paid $1.50 by credit card to a faulty air pump at the Speedway gas station located at **** * **** *** ************* ** ******  This occurred shortly after midnight. The air pump screen said $2, but my bank account indicates it was $1.50 that I was charged. The air pump would not work at all. It showed wildly inaccurate numbers on the screen, and it quickly became clear it was not pumping my tire at all or giving any remotely accurate reading of the tire pressure. I went inside and asked for a refund and was told by the gas station clerk (an adult male) that the air pump was not working and that I wanted a refund. He said the air pump was not the company's responsibility. I asked if the company received revenue from the air pump, and he continued to evasively state that the air pump was not the company's responsibility. I persisted with the revenue question, and then he said something to the effect of, "If it's not our responsibility, we don't receive any revenue from it." This is extremely difficult to believe. The air pump has the Speedway logo on it, is located on Speedway's parking lot, and receives money. It strains credulity that Speedway would permit such an arrangement without receiving any revenue proceeds from the use of the air pump. It is also worth noting that I have had a similar experience at the Speedway located at 5508 Madison Ave, ************, ** *****, although this was around a year ago. It was the same pattern: the air pump did not work, and the gas station refused to provide a refund, claiming the air pump was not their responsibility. It is clear that this is part of a pattern with Speedway: faulty air pumps and gas station clerks who refuse to offer any refund to the defrauded individuals. I seek a refund of the $1.50 I spent and an investigation into this deceitful business practice. I also request Speedway immediately cease using air pumps until such time as they are going to refund those defrauded by them.

  Business Response

  Date: 11/08/2022

  Good morning,

  Please see the below letter that was mailed to the customer today with a $5.00 gift card attached.

  Thank you,

  **** ****** | Customer
  Satisfaction Specialist

  *** ********
  ****** ****, ** *****
  Phone: ************ |*Email: ****.******@7-11.com
  

   

   

  November
  08, 2022
  
  
  
  ****** ******
  *** * ***** *** 
  ************, ** *****
  
  SpeedwayCase #:**************
  
  Dear ******,
  
  Thank you for contacting us regarding our store located in
  ************, IN.
  
  This machine is
  owned and operated by an outside vendor. These machines require a
  substantial investment from our outside vendor which ultimately results in a
  usage charge for customers. For future you will need to call Air
  Valet 877-247-8253 or Air Service 800-247-8363.
  As a one-time good faith gesture, I am enclosing a $5.00
  gift card which I invite you to redeem at any one of our brand outlets
  
  Thank you for taking the time to share your feedback with
  us, and for being one of our valued customers.
  
  Kind Regards,
  
  
  
  **** ****** 
  Customer Satisfaction Specialist
  

  Customer Answer

  Date: 11/08/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:  While the air machine might be owned and operated by an outside vendor, it seems very hard to believe Speedway would allow a machine to be operated on Speedway's property and earn revenue without sharing any of the proceeds from the air machine transactions with Speedway.  I do not know if Speedway does or does not receive proceeds from the air machine transactions, but it would seem very unusual for a business to allow an outside business to operate on the property, receive revenue therefrom, and not provide the actual owner of the property with any proceeds from the transactions.  Speedway's staff make no efforts to alert customers to the problems with the air machines.  When I brought this problem to the clerk's attention, he made no indication he would place any sign on it to alert customers to the fact the machine is not working.  This was the same situation at a different Speedway a year ago.  While the $5 gift card would make me whole for the money spent on the machines, the real solution here is for Speedway's clerks to hang signs on the air machines alerting would-be customers when they are out of order.  This would prevent customers from being defrauded and would place just and lawful pressure on the vendor to fix their faulty machines.
  
  
  
  Sincerely,
  
  
  
  ****** ******

• Initial Complaint

  Date:10/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $25 for gas and the cashier run up the wrong type of gas. Upon asking for the right she had to refund my card the $25. I was told by both parties my bank and speedway that it would take 10 days for the money to come back into my account. I didn't even have enough money to make it home. I want that money back and I don't think that this is a proper procedure.

  Business Response

  Date: 10/19/2022

  I do not have enough information to pull the transaction.  I have emailed the customer twice to get card information.  I do believe it was a pending charge that most likely has already cleared itself without my help.  If there is still an issue please have the customer reach out to us directly ************ and we will be happy to research the transaction.