Complaints

This profile includes complaints for Micro Center Computers & Electronics's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Micro Center Computers & Electronics

  4119 Leap Rd Hilliard, OH 43026-1117

• 

  Micro Center Computers & Electronics

  2701 Charter St Columbus, OH 43228-4639

• 

  Micro Center

  655 Merrick Avenue Westbury, NY 11590

• 

  Micro Center Computers & Electronics

  263 Mclean Blvd Paterson, NJ 07504

• 

  Micro Center

  19036 Middlebelt Livonia, MI 48154

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Laat August this year, I bring my laptop for repair for only 3 keys on my keyboard, When they told me it is fixed sometime September, technician said they broke my touchpad and laptop fan and willing to repair it without a charge. Now they broke the motherboard and telling me to just buy new one after they ruined it totally. I don't think that is fair. It is not my fault they ruined it, why I have to buy now when they broke it totally. Now they are saying they will close case 'cause I don't want to pay, but it wasn't my fault they ruined it.

  Customer Answer

  Date: 11/29/2022

  Sometime August I went to Micro Center in Brooklyn to fix 3 keys in my laptop keyboard, ******** ****** did diagnostics and said that's the only problem, I paid for diagnostic and he said I will pay for the rest after they replace the keyboard, I came back September when they said it is fixed but when I tried, ****** ******* ******* said they are sorry that they broke the touch pad and the laptop fan, because when I tried it wasn't working when all of it was working perfectly fine when I left it for repair for only 3 keys. This month someone told me the Motherboard failed and I have to pay, it was in their care and it was working very well when I left it, now why I have to pay for the damage they did to my laptop and now it is now working all the way. The Manager Mike, was saying he will close the work order since I don't want to pay for something they ruined themselves and won't admit. I told them that they should fix it without costing any damage to me or replace the laptop. When I went there September ****** ******* ******* was even offering a mouse in replace to the touchpad that they broke. I don't think that this is totally fair, I believe they should fix it or replace it. I don't print money as how they suggest better to buy new one when obviously they were the one who broke my laptop totally, My only problem when I left it was 3 keys from the keyboard, now when even Motherboard failed Manager was saying I gave it failing when they even did diagnostic. The Repair Order I have is ************@@! This is Micro Center in *** *** *** ********* ** *****. Please help me out, I don't have a job right now and I badly need my laptop and I can't afford to buy one now. So please Officers/Sir/Madame... help me with my case with Micro Center to find resolution to this. Thank you very much. ***** ****** **** **** *** *******
  

  
  

  Business Response

  Date: 12/01/2022

  Complaint ID # 18462466

  
  Hello,

  
  We understand how frustrating it is when a computer fails.  The Service Manager, ******* A., explained to the customer that a new keyboard and track pad were ordered to repair the issue with the laptop keys that didn’t work.  After receiving the parts, it still did not fix the issue, so they ordered another set of parts.  After installing the second set, it still did not fix the issue and the fans started to make a loud sound. Further testing was done where they found the motherboard was failing and would need to be replaced. Since the keyboard is connected to the Motherboard that is why it did not fix the initial issue. The cost of a new Motherboard is over $1900. The store refunded the customer for the initial repair and gave her the option of replacing the motherboard at her cost or doing a backup of her data so she can have it for a new laptop. 

  Sincerely, 

  
  Micro Center Customer Relations

• Initial Complaint

  Date:11/22/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  November 1st 2021, I purchased a Katana GF66 computer from Micro Center, St. Louis Park, MN. I ordered online for pick up that day. When I picked up the computer at the St. Louis Park store, I let the checkout employee know that this was a Christmas gift and inquired about the 1 year parts/labor warranty and return policy being extended for the holiday. His response was he thought so. I let him know this was important for me to know and I asked to speak with a store manager before finalizing purchase. I explained my concern to the manager and told him why I was purchasing early, I was told that they would extend the return policy and the warranty seeing it was a Christmas gift. My reason for early purchase, sale price was going off the following day. More importantly, our country was in the middle of the COVID micro chip shortage and electronic items were in short supply and high demand. There was a panic to buy electronic items when they were available. I was not alone in my early buying decision. On Christmas Eve, December 24th, 2021, the gift was given and computer was registered. This date could be confirmed with the computer manufacturer. On November 18th 2022, only 10 months after registration, the Katana computer completely shut down. The monitor below the screen got extremely hot. The inside electronics literally melted a hole completely through the plastic case. The computer was no longer working. On November 19th, I took the computer to the Micro Center store where purchased. They said it’s no longer under warranty. I explained the conversation I had with the manager regarding warranty prior to purchase, it was extended because of the holiday. I was told the warranty starts the date it’s sold not the date it’s registered. **** ******** general manager said a store manager could not extend the return policy or warranty. I assured him the conversation was in fact true. ****** final words were, “you may have been told this but we’re not going to do that”.

  Business Response

  Date: 11/30/2022

  Complaint id# ********

  
  Hello,

  
  We apologize for the experience and wanted to let you know the Operations Manager, *** *. talked with ***.  For customer satisfaction, the store will be exchanging the unit even though it is no longer covered under the manufacturer’s warranty and will address the defect with the manufacturer.  The customer was pleased with the resolution and will be stopping by the store during the week to complete the exchange.

  
  Sincerely,

  
  Micro Center Customer Relations

  Customer Answer

  Date: 12/01/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  Regards,
  
  *** *****

• Initial Complaint

  Date:11/15/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a computer online and paid the extra $250 for same day service. I met their requirement of ordering at least 4 hours before close. They have since refused to provide updates and when I asked for a refund they refused to refund the card that was used to pay for the order. They also have no direct phone number and prevent you from speaking to the store directly.

  Business Response

  Date: 11/17/2022

  Complaint id # ********

  Hello,

  We apologize for the experience and wanted to let you know the customer placed an online order for a build.  (Please see attached document) Since this was not ordered in store, it takes an additional day or two for the store to receive the order for the build.  The “Same Day Service” is offered when purchased in-store four hours or more before store closing.  The tier 3 build fee is $249.99.  The contact center team notified the customer that the order was going through our usual fraud protocol and therefore the order had not yet been routed to the store.  In order to help expedite the order, the contact center emailed the store requesting the parts be pulled, ready for the next day.  The Operations Manager, ****, called the customer to let them know. The customer was appreciative at that point.

  
  The order came through on Saturday morning and the build components were picked in the system and brought to the Knowledge bar.  Work began on the build on Sunday evening.  It was completed at that point.  The customer was upset the build was not completed by Friday evening and the Operations Manager explained that since they ordered online and not in the store, it could not have been completed Friday evening. **** apologized for the turnaround time and lack of communication. That is when the customer requested his money back, including the build fee which is non-refundable.  The store refunded the customer for everything.

  
  Sincerely,

  
  Micro Center Customer Relations

  Customer Answer

  Date: 11/18/2022

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: ********
  
  I am rejecting this response because: There is quite a bit of dishonesty in this response.

  The item that is truthful is that the amount was refunded after more than a dozen phone calls and arguments with numerous staff at the Ohio office as well as at the store.

  The falsehoods: 

  There was NO stipulation on the order needing to be in store for the same day turn around. What's extra idiotic about this is they took the $300 for the same day service from the Online order. It would have been fine to not get the order on that same day IF and Only IF they had not charged $300 for this service. Why charge someone for a service that you knowingly will not honor? The answer is fraud.

  There was NO fraud or validation checks of a legitimate sale. That is just a flat out lie. They used that as an excuse to not honor the same day turn-around on the order. I was told that the fraud team had left early on the Friday which is why they could not start the order and that they would need to call me on Saturday. No calls from this department were ever made to me. 

  The parts were not pulled (or at least not held) because on the Saturday following the order the store called to say they had sold the case and were downgrading the case (without adjusting the price at all). That is just flat out theft.

  There was absolutely zero attempt to contact me after the call on Saturday morning to let me know anything at all. The statement "Work began on the build on Sunday evening.  It was completed at that point." is a lie. When I finally reached the store on Tuesday afternoon (after many many phone calls attempting to get support) **** (the responded from the store on this complaint) said the order would be ready in an hour or so. 

  This is in addition to the fact that the order was not even started in Sunday Night? So by the store's own admission they did not even attempt to honor the same day service even after the order reached the store.

  
  

  On top of all of this the store will not publish a direct phone number and force you to go through a central office that has the singular goal of preventing a customer from contacting the store. The support staff at the Ohio office was combative and unhelpful. The only reason for a retail store to not publish a direct number is because they are knowingly committing fraud and doing things that will cause complaints.

  
  Regards,
  
  ******

  Business Response

  Date: 11/21/2022

  Thank you for the opportunity to review this. We understand that the delays are frustrating. We are taking every precaution to make certain that our customers have a safe online shopping experience so we do have some protocols to follow to achieve a safe transaction. this of course caused delays in starting the build and for that we do apologize.  Because of this and the dissatisfaction to this customer we have refunded the funds provided for this build.

   

  Thank you for the chance to review this,

  Micro Center

• Initial Complaint

  Date:11/12/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I recently bought an open-box motherboard from micro center and asked for a bios update so I can use an intel 13th gen CPU. At the store, I had new information thrown at me that a diagnostic is also recommended and would be 39.99 (no mention of the word additional). Now I was told by people on a micro center forum about that service and that it costs 29.99 so I didn't even know there was a diagnostic service. At that point, I had to travel to get to the micro center and it was a long day so a 10 dollar extra charge was fine, mind you this motherboard is an open box for around 160 and I'm already adding 30 dollars for the update so that it can be used. When I went to pay I was told that the total was 69.98 before taxes and I wasn't going to lose the motherboard that I had just paid for 20 minutes ago so I paid. Now I'm stuck with an extremely over-priced motherboard but at the time I thought it was due to me not doing my research. After I went home though, I found out that the service wasn't even required, it literally says right under the schedule button that it is recommended not required. So I call the micro center to complain and the phone keeps getting escalated until I'm talking to the manager of the store who says basically that this is how he runs his store and that if you want to get a bios update, then you have to pay for the diagnostic. I ask to speak with a higher-up and he says there isn't one because he is the manager of the store. he then tells me that He is going to hang up on me and that if I want to continue the call I can come meet him at the store, so I explain to him that the store is far away and that I'm very sick right now and that I'm recording the conversation and he doesn't care. I ask him to tell me why I can purchase a bios update without a diagnostic on the website he keeps saying that his team has to charge for both, I ask him to transfer me to a customer service person outside the store and he does hang up on me.

  Business Response

  Date: 11/15/2022

  Complaint id #********

  
  Hello,

  
  We apologize for the customer’s experience and any inconvenience.  The General Manager talked to Mr. ****** and agreed to refund the diagnostic fee.  The customer will let him know when he can come back to the store to receive the refund.

  
  Sincerely,

  
  Micro Center Customer Relations

  Customer Answer

  Date: 11/15/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  Regards,
  
  ******* ******

• Initial Complaint

  Date:11/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 1200 mother board 3 days ago when I installed it it wasn’t working so I took it back to micro center to see what was wrong now there saying it’s got internal damage and I cannot return it all I did was put it in the computer and there trying to tell me I cannot return a defective product it’s insane

  Business Response

  Date: 11/04/2022

  Complaint id # 18334257

  
  Hello,

  
  We are happy to report that the customer figured out her Motherboard issues and the General Manager addressed her concerns with the Service Department.   The store has refunded the customer’s diagnostic fee plus an extra amount for the customer’s inconvenience.  We apologize for the experience and appreciate Renee bringing this to our attention.

  
  Sincerely,

  
  Micro Center Customer Relations

• Initial Complaint

  Date:10/24/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Price Gouging. Microcenter in Brentwood MO. I went to purchase multiple laptops that were on sale. There were no quantity restrictions. They told me I could only buy one laptop at the discounted rate and that I need to pay over MSRP for the rest.

  Business Response

  Date: 10/26/2022

  Complaint id #********

  Hello,

  We left a message for the customer to call us at Customer Relations.  We will be glad to discuss his concern.

  Thank you.

  Micro Center Customer Relations

• Initial Complaint

  Date:10/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Laptop which I purchased in March 2022 from Micro Center was giving message of failing fan. I had bought the extended warranty and it is still covered under it. I took it in to be repaired 30 days ago. I was told it was sent out to Dell for repair, but haven't received any updates on what they diagnosed as wrong or what the plan is to fix it. Micro Center offers a repair status web page, it hasn't updated in 30 days. I called and asked how to contact Dell about my laptop but they said they didn't have a way to contact Dell. This was purchased for my son to use at college, he has been without a laptop for a month now and needs it for class.

  Business Response

  Date: 10/26/2022

  Complaint id# ********

  
  Hello,

  
  We wanted to let you know the Service Department has called, texted, and left voicemails for the customer with the information he provided with no response.  The tech texted him on October 22 with an update, as well.
  Since the unit has been at the Dell Depot for over 30 days, the store would like to get him into a new unit for the delays by Dell.  If the customer could please contact Eric G, the Service Manager, he will provide a resolution.

  
  Sincerely,

  
  Micro Center Customer Relations
  

• Initial Complaint

  Date:10/23/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought my item from Microcenter back in Dec of 2020, i talked to ****, the manager who was rude over the phone. I was lied to when i orginally bought my pc. The person i bought it from told me that i would be able to get a giftcard if anything goes wrong with my custom built pc. When i tried getting replaced they told me no that they could only get me a replacement of the card I have. I want store credit not a new graphics card. The manager told me that i was committing fraud and I felt very much offended. I was going to use the money I got back from my graphics card that has a issue with it to get a new one. The new one is 80$ more than what i originally paid. I would love for this to be waived one time and for them to honor my wishes but it seems like they wont do it. Customer support has told me that they should be able to get me a refund. I am extremely disappointed.

  Business Response

  Date: 10/25/2022

  Complaint id# 18302702

  
  Hello,

  
  We were able to look into the customer’s concern and found that the customer bought the 3 Year System Protection plan which covers parts and labor on their custom build from day one.  The Service Manager talked to the customer last night and explained the options to the customer and how we can help.   The customer wants to return the GPU 3070 for a 3080 which is the same price.  The store offered to check in the unit, so they could diagnose the build.  The plan does not entitle the customer to pull parts out and get a gift card, it requires a diagnostics and repair.  The store would then replace any parts that were defective and bill her plan accordingly.  A gift card is not an option.

  
  Sincerely,

  
  Micro Center Customer Relations

  Customer Answer

  Date: 10/27/2022

  I bought a computer back in late December, it was a custom built one in which microcenter built for me. My dad and I were told we have a warranty on each part and if anything goes wrong we can come back to the store and get a gift card for the purchase amount. That is not what happened, we went in there and the manager said we could not because I had a system protection and not a warranty. I feel lied too. I want to return my graphics card and get store credit because their is a issue on it. I dont want the same card, I wanted to use that credit to buy something else in the store. I talked to Customer Support online, who originally said I was able to get a warranty on the item. The Manager then called me afterwards and said i was trying to commit fraud, that he wasnt able to do a return under the warranty. This happened at the Microcenter location in Brentwood, MO.
  

  
  

  Business Response

  Date: 11/04/2022

  Complaint id# 18302702

  
  Hello,

  
  We understand the customer just wants to swap out the graphics card; however, that is not an option under the 3 Year System protection plan. In the conversation with the Contact Center the rep, said he would have to check with store management about this to make sure there aren’t any other additional details or miscommunications and offered for a manager to reach out to her.  This is when the Service Manager, **** G, explained the options and told her what she is requesting would be considered fraud by the store, not the customer. He invited her to bring in the unit so they could run diagnostics and make any repairs necessary.

  
  The options we can offer the customer under the 3 Year System Protection plan she purchased is for her to take the build back to the store so diagnostics can be run. If the graphics card does not pass the testing, then the failing part would be installed by the store under the plan.  Any deviation from the terms and conditions of the protection plan would be considered fraud by the store. 

  
  The other option is we can refund the plan ($249.99) and then the customer would have no coverage from Micro Center and would need to work with each vendor if there were any hardware failures under the manufacturer’s warranty.

  
  Sincerely,

  
  Micro Center Customer Relations

• Initial Complaint

  Date:10/18/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I will only focus on the product's purchased and the denial of service in this complaint however there is another big complaint that the bbb can not help resolve, With that being said, i purchased 3080 ti and a extended warranty plan, A few days ago i tried to take the video card to micro center for testing and at first a manager agreed to test it then a few minutes later accused me of wrong doing and when i offered to show that his accusations were wrong the manager said no i don't have time i have a date with my girl friend. A day or so i showed up at micro center looking for a CPU cooler and saw the head manager on my way to get it and i talked with him about the problem and the bottom line in that conversation was manager backing manager and again blaming me. I will not go farther into the story on every event that took place because the bbb is unable to handle that part of this case. Because micro center refused me of honoring there own extended warranty plan i would kindly request a refund of the video card and all extended warranty plans purchased from micro center on other products purchased. It would be a nice gesture as well on covering gas cost because of all the back and forth to micro center round trip is 130 miles and several trips were made. One other thing is the video card ruined my motherboard and CPU that i purchased from micro center and normally would be able to return or exchange it within 30 days and micro center denied that as well. Micro center should honor there 30 day policy and allow me to return the defective mother board and CPU as well. With that being said i have tons of video's of defective product's that micro center has sold me over the years and only a few was shown to a manager. If micro center want's to view the video's i made in my home of the defective product's that can be arranged, be advised it's 2 years of video data and would require a vast amount of time to view.

  Business Response

  Date: 10/25/2022

  Complaint id# ********

  
  Hello,

  
  We request an extension as we are looking into this customer’s concern to determine the best resolution for the customer.

  
  Thank you.

  
  Micro Center Customer Relations

  Business Response

  Date: 11/28/2022

  Complaint id # ********

  
  Hello,

  
  We mutually agree this matter is resolved.

  
  Sincerely,

  
  Micro Center Customer Relations

  Customer Answer

  Date: 11/28/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint and want to thank ******* for being willing to work out our differences.

  
  Regards,
  
  **** *****

• Initial Complaint

  Date:10/17/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/13/2022 $381.36 I purchased a couple of items from your store listed in the picture I sent which came out to the exact amount. I’ve talked to the manager at the Brentwood Saint Louis Missouri Location in person and also an agent online. Micro center took my money and is holding it never sent me a email of my purchases tried messaging an agent online said it was fixed showed up and it wasn’t waited for the manager on duty at the location to help me then also waited a bit more. Had my pc ready to get serviced but they never found my order but showed you guys took the money and just got sent home. just don’t get how micro center took my money and still no receipt I showed all the proof to the manager on duty she was nice just sucks been waiting days to get my money back if not at least you guys could’ve just got my stuff and got the things I need installed.

  Business Response

  Date: 10/20/2022

  Complaint id # 18236879

  
  Hello,

  
  We were able to look into ********* concern and found where the online order placed on October 13th was not authorized; however, charged his credit card for the order.  Micro Center online left a voicemail for the customer on 10/19 and 10/20 to call them back so they can get his credit card information to get this removed.  We apologize for the error and for the inconvenience. 

  
  Sincerely,

  
  Micro Center Customer Relations